OUR REGRET OF GOING TO THE NEC GOE'S ON,AND GETS WORSE

Post the actual letter from your scanner and let the dogs loose on it. I am sure there will be a simple answer somewhere
 
Reject it as "Not fit for purpose" if on finance contact them tell them its their motorhome, get them to recover cash from 1st , the dealer and 2nd Burstner.
Know the laws in England are different than in Scotland but we had to do this many years ago with a new Autotrail Arapaho (post all of it here on the forum) few days before it was due to go the High Court in Edinburgh they paid up !
Get a court order and copy too both named above and to Burstners head office abroad, have it recorded and delivered by court officer by hand because it they do not sign for the letter they can deny ever having receiving it.
Wish you all the best !
 
tjay said:
Reject it as "Not fit for purpose" if on finance contact them tell them its their motorhome, get them to recover cash from 1st , the dealer and 2nd Burstner.
Know the laws in England are different than in Scotland but we had to do this many years ago with a new Autotrail Arapaho (post all of it here on the forum) few days before it was due to go the High Court in Edinburgh they paid up !
Get a court order and copy too both named above and to Burstners head office abroad, have it recorded and delivered by court officer by hand because it they do not sign for the letter they can deny ever having receiving it.
Wish you all the best !
Click to expand...

Good luck with a van over 2 years old(y)
 
You can check if any vehicle including Motorhomes have had an official recall on safety grounds here https://www.gov.uk/check-vehicle-recall

None show up for Burstner so it hasn't gone through gov.uk
BURSTNER All models 2017

This vehicle has no recalls.

If you think this vehicle may have been recalled, contact the manufacturer's dealership.
 
Diabalo said:
You can check if any vehicle including Motorhomes have had an official recall on safety grounds here https://www.gov.uk/check-vehicle-recall

None show up for Burstner so it hasn't gone through gov.uk
BURSTNER All models 2017

This vehicle has no recalls.

If you think this vehicle may have been recalled, contact the manufacturer's dealership.
Click to expand...


This must surely be the most reliable way of finding out whether the vehicle has been recalled. It would it appear it hasn't.
 
It's a wind up by an illiterate person :cool: case closed.
If your still there, use it, forget about the letter (y)

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For a product proven not fit for purpose you have I believe up to six years to make a claim.
I would definitely inform the trader that you bought it from and with who your purchase contract is that you will return the vehicle to them along with copies of documentation from Burstner proving it is not usable and request full refund plus your additional costs as vehicle is not fit for purpose.
It is your right in law.
 
Your gripe if any is with the Dealership you bought it from. Burstner sell their products to the Dealers and then they sell it to you. You cannot expect another Dealer to get involved as they have customers of their own to look after first and foremost. This is one of the drawbacks of buying at a show. The Dealer can be miles away or hint that your local Dealer will sort it out. Most won’t have anything to do with someone else’s problems why should they.

A good relationship with your Dealer is essential and any agro just creates problems down the line. You have asked your Dealer to help all you can do is sit and wait.

There is nothing online to suggest that they have a problem unless they are keeping it to themselves while they work out arrangements to get them fixed. Motorhomes are built by hand not robots and problems do occur. Some are made worse by Dealers but get a good Dealer and you can look forward to many years of happy Motorhoming.
 
Larrynwin said:
For a product proven not fit for purpose you have I believe up to six years to make a claim.
I would definitely inform the trader that you bought it from and with who your purchase contract is that you will return the vehicle to them along with copies of documentation from Burstner proving it is not usable and request full refund plus your additional costs as vehicle is not fit for purpose.
It is your right in law.
Click to expand...

You have to give the Dealer an opportunity to repair the fault. If they fail then you have more of a case and can then ask for a refund.

You can reject the vehicle in the first 30 days and get your money back if it is faulty and not what you expected it to be. Ie no payload, wrong colour or not what you ordered.
 
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QFour said:
You have to give the Dealer an opportunity to repair the fault. If they fail then you have more of a case and can then ask for a refund.

You can reject the vehicle in the first 30 days and get your money back if it is faulty and not what you expected it to be. Ie no payload, wrong colour or not what you ordered.
Click to expand...

If you follow this thread through nobody has been able to confirm a fault exists, and in general most people feel the letter quoted in the OP is fake.

Geoff
 
nicholsong said:
If you follow this thread through nobody has been able to confirm a fault exists, and in general most people feel the letter quoted in the OP is fake.

Geoff
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Perhaps if you were following the thread you would have realised who I was replying to. I was NOT referring to the OPs problem as to be honest I don't think there is one. No self respecting company would send a letter out like that. I would have thought that if Burstner had a serious issue they would make contact with the Dealer so that they could contact their client. From having dealt with Laika and asking for a part they asked for my address to send them to. All they had was the VIN number that tells them what was built.

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6 years ago I owned a then 9 year old Burstner. I had a letter from Burstner saying there was a recall for the windows fitted to the van. Burstner arranged for a fitter to call and fix the matter on my driveway at no charge.

It seems to me that if there is a real problem it is one of communication.
 
Richard and Ann said:
It's a wind up by an illiterate person :cool: case closed.
If your still there, use it, forget about the letter (y)
Click to expand...
Yes, afraid I am coming to the same conclusion, apart from one small post he has only had one thing to post about.
Looks like buyers remorse to me , trying to concoct some reason to get his money back.
Sorry if I am wrong but just going on what we have seen it just doesn't make any sense.
 
QFour said:
Perhaps if you were following the thread you would have realised who I was replying to. I was NOT referring to the OPs problem as to be honest I don't think there is one. No self respecting company would send a letter out like that. I would have thought that if Burstner had a serious issue they would make contact with the Dealer so that they could contact their client. From having dealt with Laika and asking for a part they asked for my address to send them to. All they had was the VIN number that tells them what was built.
Click to expand...

Your post No. 72, without any quote, started 'Your gripe...', so I assumed it was addressed to OP and his gripe.

Followed in your post No. 73 starting 'You have to give....' Forgive me for again assuming you were addressing the OP, despite the quote in 73 from Larrywin, since he himself does not have a complaint.

Geoff
 
Larrynwin was telling the Op he should take the MH back to the Dealer. As with everything you have to follow the correct procedure. You may not like it but that is how the law works. The Dealer has a responsibility to his client but the client must also give his Dealer an opportunity to repair the goods supplied if there is a fault. As it stands the Dealer doesn't know about the fault and by the sound of it neither does Burstner so where did the letter come from.

The only recent recall I found was one regarding the bed over the drivers cab being able to come down due to a fault in the locking mechanism.
 
nicholsong said:
Your post No. 72, without any quote, started 'Your gripe...', so I assumed it was addressed to OP and his gripe.

Followed in your post No. 73 starting 'You have to give....' Forgive me for again assuming you were addressing the OP, despite the quote in 73 from Larrywin, since he himself does not have a complaint.

Geoff
Click to expand...
sorry to hijack your post but how do you see the post numbers please

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I have received a similar letter from Burstner and decided because of my up and coming Spain trip I would take no risks.
 

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Southdowners said:
This must surely be the most reliable way of finding out whether the vehicle has been recalled. It would it appear it hasn't.
Click to expand...

You would think so. But there’s a recall out on my MH which doesn’t appear on the gov website but which did appear on the fiatcamper web site. When we rang our local fiat professional garage they confirmed it.
 
i am quite concerned that the OP is possibly being targeted in what is a slow burner scam. Send a letter looking like its from Burstner and set panic in. OP then rings Burstner - but did he? he says he did and they quoted the VIN number, but did he ring the real Burstner or was it the number on the ?fake letter he rang................ I am expecting that if this is the case he will soon receive another letter from "Burstner" telling him they are sending someone to collect the van or giving him instructions to take it "somewhere" ........

I posted the screenshot of someone asking Burstner via their facebook page back in April the same question having received the same letter. IF this is not the OP then it seems it is a scam that is developing and targeting new owners. IF it was the OP posting on facebook then this whole post is probably a joke or an quest for attention.

Either way Burstner are a bit lacking in that they never responded to that facebook post on their page yet they regularly post their news and showcase their vehicles on it. I would have thought that they would have taken the time to respond to that post and then place a bulletin on their page warning everybody about the potential scam.
 
Chris said, Good luck with a van over 2 years old !
Read the OP !! ordered 2017 , collected September 2018 ! so only 8 months old this month !!
 
Anyone thought of patching this thread through to Buerstner.com ?

My recall letter from Burstner was in perfect English - how they found me - the 3rd owner of a 9 year old MH is impressive...

The recall was just to fit plastic connecting plugs to the double gazed plastic windows..... to stop the outer 'glass' blowing off - as seen in a recent thread

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