OUR REGRET OF GOING TO THE NEC GOE'S ON,AND GETS WORSE

[jdk62]

If you have purchased the motorhome through a finance agreement, contact the finance company and tell them you are rejecting the vehicle...they actually own it until you complete all payments, so it becomes their problem. Invariably things happen when Finance Company's get involved and should sought it out.

If you have no finance agreement in place, then under the Consumer Act, Assuming the manufacturers letter is genuine, you have to give the dealer the opportunity to make good repairs/faults . If they take it in and fail to not sort them all out in one go and in a reasonable timescale, then you are legally entitled to Reject the vehicle and recover your costs. You should write to the Dealer and give 14 days notice of Intention to Reject. If nothing resolved, after 14 days, confirm in writing you are rejecting it and tell them to pick up the vehicle. They have to refund your purchase costs - in theory they can make a reduction for use, but unlikely. If they fail to respond, them the law is on your side.. I would also recommend involving the Manufacturer - so write to Burstner UK and also advise you will pursue through the Courts under the consumer Act. They may say your contract is with the dealer and not their problem but ignore that and push back.

Good luck

 

[tonyidle]

We brought a Burstner in Sept 2017 a the NEC, Collected it in Sept. 2018 after much trouble, In Feb.2019
we received a letter from Burstner reading quote '' Dear Sir You are the owner of a Burstner, ,Due to severe damage reports concerning this product, We have discovered that the connection between sidewall and chassis presents a weakness in material, It is possible that the Dashboard will come loose, and flap up and block your view, Further more the inner cases can tear, and fall off. In your own interest we ask you to stand back from further Journeys, '' unquote, I rang Timberland The same Day, ''They said they know nothing about the recall and would check it out,'' I Emailed Burstner, "they called the day after and said contact Tmberland or Camper Uk, It is Now May, and after 6 Ignored Emails I sent to Burstner, Timberland are saying they have never come across this problem, and will need Burstner to send someone to show them what to do, Camper UK say they cannot look at it for 12 Months or more, We Are now stuck with Motorhome, we look at ! and dare not use. We have Lost and cancelled all our days out, we both have had many sleepless nights, We do not know what to do, We have not got loads of money to spend on Solicitors IS THERE ANYBODY OUT THERE WHO CAN HELP US PLEASE,

I can't make any sense of the fault description in that letter. If it had been an email I'd have dismissed it as spam or at least verified its authenticity. I assume it was a physical letter?

 

[Lenny HB]

Starting to wonder if this is just a wind up.
Have a look at this thread from last September.

 

[StitchesnFluff]

Starting to wonder if this is just a wind up.
Have a look at this thread from last September.

Mmmmm very similar

 

[scotzsue]

Friend?

that is why it was in quotes not a friend at all.

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[Bustup15]

Post the letter so we can see it?

 

[Shrimp]

It seems a bit odd-that letter.
I would have thought that if the vehicle had faults it would be a recall with official wording etc.
We had one (minor fault) on our car, it certainly didn’t read like that letter, just stated that there was a recall due to (possible) malfunction of some ‘mastic’ on glass!
I don’t think we would have got a letter saying basically that the car was scrap and was about o fall apart on us.
Think it’s a scam of some sort, or someone trying to frighten you for some reason, beware someone offering pennies to ‘take it off your hands’.

 

[chaser]

Pity the op hasn't give updates, maybe working so understand that but it is very peculiar from start to finish.

 

[RogCar]

WHO DO YOU ASK FOR A REFUND ? TIMBERLAND OR BURSTNER ? ITS DIFFICULT WHEN BOTH ARE NOT INTO

 

[simsy56]

Something doesn't add up.....

Craig

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[DuxDeluxe]

WHO DO YOU ASK FOR A REFUND ? TIMBERLAND OR BURSTNER ? ITS DIFFICULT WHEN BOTH ARE NOT INTO

Ooh..... capitals are like shouting. As above, get a free 30 minute consultation with a lawyer and see your options. Like others I am astonished that no other Burstner owners have been notified this. Did it come from Burstner? If you can give us clarification on things asked above then we can surely help you

 

[Paul and Kate]

WHO DO YOU ASK FOR A REFUND ? TIMBERLAND OR BURSTNER ? ITS DIFFICULT WHEN BOTH ARE NOT INTO

@RogCar
Please dont shout lol
Your issue should always be with the supplying dealer but if your having no luck then I'm afraid a solicitor is going to be your best bet.
Paul

 

[Lenny HB]

Why shout when you want help.

 

[Northernraider]

Is it parked in someone's view?

I thought that but telling them not to use it would only make that worse

 

[Northernraider]

Sorry but that doesn't make sense.
If its blocking someone's view and is a bogus letter from them why say don't use it?
That's not going to get it moved.

Bugger I never saw your reply before I said much the same thing

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[Southdowners]

What grounds would you have to ask for a refund?

Both the dealership and the manufacturer haven't any knowledge of the recall you refer to and the letter you have quoted is ludicrous.

 

[Northernraider]

I would RING the makers and askabout it as there must be a reference and name on the letter. Dashboards cannot flip up and block you view, seems to me to be a hoax. GET A KNOWLEGEABLE FRIEND OR OTHER to look at it and the letter. before getting all wound up.
It seems a bit airy fairy especially as there seem NOT to be any other IRATE owners on here blurting out expletives, which I can guarantee would have happened very quickly. You are not alone with one in the country and recalls are listed with the VOSA and will be on their site as are ALL recalls , look on there for confirmation of anything. It seems bullshite to me.

I wondered if it was an a class and they meant the panel between the windscreen and van dashboard , then the comment about the side panels not being attached to the chassis , maybe they can move out or something


It does all seem a bit mad...but it definately looks like it's a translation or something as it's nonsense otherwise

 

[RogCar]

Hi All, They have sent a vin number Recall in their letter,,! It is in a Burstner Envelope !, The Model is a Lyseo Time 1, I missed a few things out as I felt I was going on a bit, All the people who think its a wind up, well so did I for a start, but its a NIGHTMARE NOW, Burstner in their letter say in your own interest we ask to stand back from further Journeys , So has not been used since February, because how do I stand with the Insurance?

 

[RogCar]

Burstner Have tephoned in February after I sent them a email, telling me to contact Timberland or Camper UK As I said it my first Thread !!

 

[Hel999]

just to throw a spanner in the works i have done a little digging and Unless this is the OP it has happened before.

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[RogCar]

Hi Graham, I can see you are having the same Problems as us, It is nice to Know we are not making up our story, as some people think we are,

 

[Barclaybasher]

I'd email and write by recorded delivery to Timberland that I will be returning the van to their premises and will be holding them fully responsible, as the supplying dealer, for any consequences, damages and costs

 

[Northernraider]

Hi Graham, I can see you are having the same Problems as us, It is nice to Know we are not making up our story, as some people think we are,

I don't think you're making it up I just think the wording is strange

You should take a photo of the letter and post it , maybe someone can make more sense of it

 

[Hel999]

Hi Graham, I can see you are having the same Problems as us, It is nice to Know we are not making up our story, as some people think we are,

I am not Graham. I found this on facebook while doing some digging around to try and fathom out what is going on.

 

[Chris]

Do you think “dashboard” might translate to “bonnet” ?

It would make a bit more sense.

I would keep banging on at Burstner if their dealers are messing you about.

I don’t think you will be able to reject the van as I think it’s 2 years old now?

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[Allanm]

I don't think you're making it up I just think the wording is strange

You should take a photo of the letter and post it , maybe someone can make more sense of it

That’s a good idea, post a copy of the letter.

Regarding whether it has been translated badly or not, I have a recent recall notice for my Burstner, my letter is in French as I bought the van in France. As you bought the van in the U.K., you should have a letter in English, not translated.

 

[Barclaybasher]

Do you think “dashboard” might translate to “bonnet” ?
It would make a bit more sense.
I would keep banging on at Burstner if their dealers are messing you about.
I don’t think you will be able to reject the van as I think it’s 2 years old now?

I think you might be right Chris

The translation is poor to say the least

It might be that the problems are easily fixed, the real problem is getting the dealer to sort

 

[Spriddler]

Not to put too finer point on it but several things don't ring true here.

 

[Allanm]

Just a thought here. With an A Class, the cab is supplied fitted with the dashboard from Fiat and Burstner ( and other manufacturers ) build their coachwork round it.

This is a base vehicle supplied by Fiat for an A Class to be built on.

As the fault is with the base vehicle, the recall letter should come from Fiat and not Burstner.

If the OP can produce a copy of the letter, we can tell if it’s a genuine recall notice or not.

Till then, I think the thread may be a wind up.

 

[Beltie]

Surely any dealer worthy of the name would take this up with Burstner on your behalf. A simple phone call by them would very quickly establish whether the letter was genuine or not, and if it were genuine what action was required.

If the dealer refuses to play ball, then I am afraid, as others have said, you need professional guidance, starting with Citizens Advice.

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