Is this as good as it seems? EU roaming included.

[Dobby 2]

In which roaming country ?

1

 

[Dobby 2]

In which roaming country ?

UK. We are off to Spain and Portugal next week. I posted what I had done because people seem to be putting it in their phones first to activate. I was just showing you don't need to. I will of course give updates on it's performance as we travel. Sorry for any confusion.

 

[Hugoman]

UK. We are off to Spain and Portugal next week. I posted what I had done because people seem to be putting it in their phones first to activate. I was just showing you don't need to. I will of course give updates on it's performance as we travel. Sorry for any confusion.

No probs…sounds to me like you might be better off with the Roaming data sim though…that’s all.

 

[Dobby 2]

No probs…sounds to me like you might be better off with the Roaming data sim though…that’s all.

I bought the wrong one (didn't see the data only sims... duh!) I sent them three emails asking to swap and had no reply which was surprising seeing as others, that are travelling, had had email conversations with them. Ho hum, we will see how it goes.

 

[Googlebot]

I bought the wrong one (didn't see the data only sims... duh!) I sent them three emails asking to swap and had no reply which was surprising seeing as others, that are travelling, had had email conversations with them. Ho hum, we will see how it goes.

They replied to me today after emailing them Friday.

I was worried about going over the data limit. They confirmed what I had used and also that if I hit the limit, it would simply stop working.

I intend to keep it as it has worked really well.

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[Manic]

I bought the wrong one (didn't see the data only sims... duh!) I sent them three emails asking to swap and had no reply which was surprising seeing as others, that are travelling, had had email conversations with them. Ho hum, we will see how it goes.

I shouldn’t worry, the phone one working ok for me and don’t need a vpn

 

[Eloceo]

Hi All, I've tried to contact RWG for info on when the £20 version sim card that I'm about to purchase gets activated, from the date I purchase it or the date I put it in the phone and connect. Plus when the billing date starts - from activation or 30 days from my first payment. Sadly, no-one answers the contact number (automated voicemail), nor replies to the email. Has anyone else been successful recently talking to them or could answer any of my questions above please?
Edited - just seen yesterday's post, re contact, so maybe someone will answer the email..... However, if anyone can answer my questions it might help.. Ta

 

[Googlebot]

It’s a bit weird. The allowances renew on the 1st but the bill is from when you buy the SIM.

Activation is as soon as you email them and stick it in a device.

Does that help?

 

[Sideshow Bob]

Hi All, I've tried to contact RWG for info on when the £20 version sim card that I'm about to purchase gets activated, from the date I purchase it or the date I put it in the phone and connect. Plus when the billing date starts - from activation or 30 days from my first payment. Sadly, no-one answers the contact number (automated voicemail), nor replies to the email. Has anyone else been successful recently talking to them or could answer any of my questions above please?
Edited - just seen yesterday's post, re contact, so maybe someone will answer the email..... However, if anyone can answer my questions it might help.. Ta

When I took the £20 Sim out, they debited my account immediately on placement of the order which I thought was a bit too sharp because you have to wait for the SIM to be delivered of course

 

[Mick and Ruth]

Arrived at Luxembourg City getting 89mb on Vodafone network. We stopped for lunch in the middle of nowhere on the way down in Belgium and was hitting 10mb

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[Pappy]

From RWG:
"thank you for the inquiry.
Please check our website, where you can find data-only SIM offers, ranging from 5-200GB/month.

https://www.rwgmobile.wales/webshop/data-only/
In order for the service to work in both the UK and anywhere else, you need to choose our Global SIM."

I read this as including EU so extra £10 per month for Europe. Ie £25 per month for 100GB, or £28 per month for 200GB.

When I asked:

"Unlimited mins, SMS & 200GB data £20/month​

Why wouldn't I use this one instead?"

I got this answer:

"Hi Martyn,
you can, however, it's not going to be the same experience, since it's not designed to primarily do data transfers. Global SIM provides privacy, security, and network prioritization, and it's a unique product globally.
Yes, you can stop the service when you don't need it anymore and restart it again when required."

Don't know if this helps.

 

[Minxy]

I think that pretty much sums up the difference, the phone sim will work but won't likely be as good as it's not a dedicated data sim, it's a bit like comparing a sat nav - whilst a bog standard sat nav works for many people without an issue, others prefer to have the ones that allow you to put in your vehicle dimensions to avoid routing issues (ie Rouen tunnels! ). If you want a better 'service' you have to pay for it and get the right product for your needs.

 

[Orion]

Email this morning from RWG requesting me to order the ‘Global’ data SIM from their webshop and they will refund the original ‘Vodafone’ purchase.

£18 refund from RWG for the Vodafone data only SIM back in my account yesterday. The Global data SIM is still roaming between EE and Vodafone here in the U.K. despite the MoHo being static on the drive. Now counting down the days to Newhaven next Friday!

 

[Mick and Ruth]

Arrived in Strasbourg was getting 7to 8 mbs but dropped to 1 to 2 mbs at one stage but picked up again. Now at Lake Titisee in the Black Forest in a valley and getting 8mps steady all evening.

 

[Neilfg]

FYI, Our experience of RWG phone sim when in Europe was rubbish, it did not work at all, was fine in the UK. RWG Support provided assistance but slow and did not resolve or explain the issue. Got back to the UK and everything works fine. Have been struggling with getting an explanation from their support other than it must have been our devices but a week or so after we received the following from RWG support :

....It looks like there was an issue with our 5G upgrade and roaming services in that any customers who received the upgrade weren't able to attach to roaming services when abroad. We have received a notification from EE this morning that this has been resolved and will mean that the SIM ending 778 will now connect when roaming.....

This would seem to tie in with others having issues and then it working a few days later, went on a bit longer for us

We are shortly heading off to Canada and US so are trying out the 200Gb GlobalSim data only option, may continue with a phone sim as EE really suits our home location and the plans suit us assuming the EU does now work.

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[Eloceo]

Have now received our RWG 200Gb Phone sim and activated. Works fine (ish) in Uk, data speed vary from .5Mb to 11Mb, in same location at different times of the day. Works fine as a phone sim and with phone set to tethering, no issues. However, in a router it works intermittently (having changed the APN etc etc). Will monitor for a few days before we disappear off to Croatia. Will post updates.

 

[Mick and Ruth]

Currently in Fussen Germany on Austrian border watching football getting 11mps through firestick and 6.9 through phone Wi-Fi. Weather misty when arrived but lashing now with possible snow later with low cloud and mountains around so happy with that.

 

[Dobby 2]

Currently in one of the three free MOHO parking areas in Leon, easy walk to the city. Getting 10 MPs so adequate for the normal stuff. Just for info. Brittany Ferries have stopped free WiFi. You get 1.5 hrs free in one lump, then it's 3.5 Euro's per hour

 

[Mick and Ruth]

Arrived in Salzburg 17mbs on firestick 6mbs on phone. Voda sim in phone getting 120mbs. Had noticed this the other day and raised it with RWG why such a big difference had a response within the hour to say it had been escalated. Contacted last night to ask me for current location and screen shots of phone and firestick readings from Wi-Fi router. Re contacted this evening asking would I work live with them and server in morning from current location to identify the issue of difference between my normal phone sim and data sim purchased through them. Getting plenty enough through data sim to run firestick/phone etc but if they can make it better happy days.

 

[Googlebot]

Arrived in Salzburg 17mbs on firestick 6mbs on phone. Voda sim in phone getting 120mbs. Had noticed this the other day and raised it with RWG why such a big difference had a response within the hour to say it had been escalated. Contacted last night to ask me for current location and screen shots of phone and firestick readings from Wi-Fi router. Re contacted this evening asking would I work live with them and server in morning from current location to identify the issue of difference between my normal phone sim and data sim purchased through them. Getting plenty enough through data sim to run firestick/phone etc but if they can make it better happy days.

Wow, imagine Vodafone or Three giving that support.

Hope they sort it.

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[Eloceo]

Stopped in Port de Plaisance canalside Aire (Belgium) overnight, just off E42. Apprix. 14mb on Orange in phone with mobile hotspot on. (200Gb phone contract)

 

[JockandRita]

Stopped in Port de Plaisance canalside Aire (Belgium) overnight, just off E42. Apprix. 14mb on Orange in phone with mobile hotspot on. (200Gb phone contract)

Can I ask please, was that the phone sim, as opposed to the Global sim, and was it used in your phone, or in a router?

I would go for one of RWG's low data only sim cards, if I could then pay for the 200Gb Global bundle when I needed it, which would only be 4 x months of the year.
I have emailed them to ask, and awaiting their reply.

Cheers,

Jock.

 

[Two on Tour]

Can I ask please, was that the phone sim, as opposed to the Global sim, and was it used in your phone, or in a router?

I would go for one of RWG's low data only sim cards, if I could then pay for the 200Gb Global bundle when I needed it, which would only be 4 x months of the year.
I have emailed them to ask, and awaiting their reply.

Cheers,

Jock.

Hi Jock, I asked RWG this sort of question and here's my correspondence with them. My question is at the bottom of the page.
I read that you keep the same sim and they remotely program it to the package you want at the time you want it.

---------------------------------------------------------
Hi Paul

Thanks for your email. You can cancel the package when not in use and then purchase a new one to attach to the same SIM when you are ready.

Best wishes


RWG Mobile Support Team
Tîm Cymorth RWG Mobile
01633 415333
support@rwgmobile.wales
www.rwgmobile.wales

Merlin House, Langstone Park, Newport NP18 2HJ | Tŷ Merlin, Parc Langstone, Casnewydd NP18 2HJ

On Thu, 6 Apr at 10:29 AM , Paul Webb <xxxxxxxxxx> wrote: Good afternoon, I'm planning to purchase a RWG Global data only sim for our Teletonika router as we spend a far amount of time in Europe as well as the UK in our motorhome, but there are usually a few months over the winter period that we do not travel and we would not be using the data.
My question is, do you have the option to freeze the account for a nominal fee for these periods of non use or would I have to close the account and purchase a fresh card when we travel again?

Kind regards
Paul

 

[The Rum Runners]

We have been using a global data sim, £28 200gb, in Ireland for about a week and it’s fine. I’ve changed providers a couple of times to try and get the best speeds, anything from 5 to 40 depending on where we are and what time of day. We don’t need a vpn to watch iPlayer. We’re using a Huawei MiFi through an external 4g aerial.

 

[Lenny HB]

I emailed them abut the slow speeds this is the reply.

Hi Lenny

Thanks for your email.

We don't have throttling on our network so can't control this. We can raise a ticket to EE to share your concerns but we would need to provide a little more evidence so if you can use the SIM for a longer period and report back with the speeds you experience that will be useful.

Best wishes



RWG Mobile Support Team
Tîm Cymorth RWG Mobile

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[Dobby 2]

Currently sat in MOHO on a very damp (it's rained for the past 3hrs) mountain in the Parque Biologico de Vinhais in Portugal and we are getting 6mps. It connects to UK's Maidenhead server for the download test.

 

[JockandRita]

Currently sat in MOHO on a very damp (it's rained for the past 3hrs) mountain in the Parque Biologico de Vinhais in Portugal and we are getting 6mps. It connects to UK's Maidenhead server for the download test.

Great stuff, but phone or MiFi please?

Cheers,

Jock.

 

[Eloceo]

Can I ask please, was that the phone sim, as opposed to the Global sim, and was it used in your phone, or in a router?

I would go for one of RWG's low data only sim cards, if I could then pay for the 200Gb Global bundle when I needed it, which would only be 4 x months of the year.
I have emailed them to ask, and awaiting their reply.

Cheers,

Jock.

Hi Jock, it's the 200Gb phone sim package. Currently stopped in Ettlingen, just south of Karlsruhe. Its in a spare samsung phone (not 5g phone sadly) and the phone's hotspot is on. We connect about 3 or 4 devices to it during the day and although it dipped out (unsurprisingly) in the Black Forest area, its been quite good for our daily needs (podcasts, streamed radio, navigation and newspaper downloads etc.). Iplayer streams perfectly (run just now to check) and currently getting 23Mbps download speed as I write this and it's connected to Telkom.de. Hope that helps.

 

[JockandRita]

Hi Jock, it's the 200Gb phone sim package. Currently stopped in Ettlingen, just south of Karlsruhe. Its in a spare samsung phone (not 5g phone sadly) and the phone's hotspot is on. We connect about 3 or 4 devices to it during the day and although it dipped out (unsurprisingly) in the Black Forest area, its been quite good for our daily needs (podcasts, streamed radio, navigation and newspaper downloads etc.). Iplayer streams perfectly (run just now to check) and currently getting 23Mbps download speed as I write this and it's connected to Telkom.de. Hope that helps.

Thanks for the detailed info. Much appreciated.

CHeers,

Jock.

 

[Mick and Ruth]

What I have discovered around Europe is that when I do a phone speed test it’s 6mbs up to 9 mbs per second on data only sim. However when I do a firestick speed test it’s 15-25 mbs through same router the i phone is on???? To date no issues re streaming so far moving to Hallstatt tomorrow then Slovenia (Lake Bled )

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