I'm literally crying, so sad to see this

vectian said:

haganap so sorry for the pair of you.​


this may sound selfish, but what insurance are you with, it's just that I don't want to be with a firm that treats you like that after such a traumatic event, and I'm sure other members wouldn't want to be either
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Im sure most insurance companies would be the same.
They are not generally known for their compassion.
 
vectian said:

haganap so sorry for the pair of you.​


this may sound selfish, but what insurance are you with, it's just that I don't want to be with a firm that treats you like that after such a traumatic event, and I'm sure other members wouldn't want to be either
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I think it might be better to have that conversation after they have been paid out not before;)
 
vectian said:

haganap so sorry for the pair of you.​


this may sound selfish, but what insurance are you with, it's just that I don't want to be with a firm that treats you like that after such a traumatic event, and I'm sure other members wouldn't want to be either
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So reading the thread on a daily basis I'm unable to see what the OP’s insurance company has done wrong unless i’ve missed it
 
Last edited:
Well today things moved pretty quickly before grinding to a resounding halt.

Yesterday I took the paperwork to the Insurance claims investigator in Manchester. Today I had to chase up why no one had been in touch about taking the motorhome away. Only to be told they were waiting for a document they had had since Tuesday. Still no resemblance of empathy to the situation from the call centers.

Then finally, whilst driving up the M6 I got a call from a company that were on their way to collect the motorhome and would be there about 4-30. I explained the situation to them about access etc and they said they were experts and everything would be fine and they were sorry what had happened.

I therefore rescheduled my day, returned home to work from home and I got a call from the claims investigator to schedule a call for tomorrow to run through the circumstances of the claim.
About 4-35 the recovery driver rang to say he had suffered a blow out on his truck and was awaiting the tyre fitters. About 5-40 he rang to say that they were about 30 mins away still and he would have to reschedule to the morning. He was really apologetic and I think it was really genuine too. but this could surely only happen to us.

So tomorrow, Interview with the insurance police and van gone from the drive. Hopefully fingers crossed everything goes fine. As regards who the insurers are, I won't comment right now but will in due course.

Again thanks for the wonderful PMs and offers Nikki and I have received.
 
Onwards and upwards Paul & Nikki.. (y)

Things can surely only get better for you both.. :hugs:🤞🤞

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Paul I HATE to ask ... but these recovery folk - they do know how long the Moho is, don't they?

When someone tried to break into our fist moho, insurers sent a Claims Inspector who agreed the hab door and frame needed replacing as did the nearside cab door glass. No prob, we asked for confirmation we could go ahead - ie the vehicle repairer for the cab door glass and Mark at CLS for the hab door. Little girl in claims office then rang and asked why one repairer couldn't do both? Just aaarrgghh. You clearly do not have any understanding of how a motorhome is made, and therefore how it has to be repaired, do you?
I sincerely trust yours do know what they're insuring!
 
dash300 said:
I know. It was ever thus; somone has to be seriously injured or die before anything is investigated. The Fire Brigade needs to be far more proactive in this regard particularly with the cladding debacle still ongoing. Putting out fires is to late for some!
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The whole fire brigade remit is people safety only - propery salvage/saving is a bonus

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I can truly empathise with your pain, I am so sorry for what has happened.
Nothing can take away the pain until it is all finished with insurers. Our van was stolen and like you we lost everything from at least 20 years collecting. It took us days to list everything that was lost, then sorting out Household insurance for the vans contents. After four weeks a cheque came and only then a new adventure could begin, finding another van. Although we lost everything we were surprised that the tears, and there were a lot of them, were forgotten. In our case it was not the van we mourned, which we only owned for four weeks, it was the memories in all the little items we lost.
 
haganap said:
Just waiting for the recovery truck to run over my dog and reverse through my front door when his brakes fail tbh Mo !
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You have to pay extra for that!:unsure:
 
late posting but glad you are both ok thats the main thing , hope you get everything sorted sooner rather than later .
 
haganap said:
Well today things moved pretty quickly before grinding to a resounding halt.

Yesterday I took the paperwork to the Insurance claims investigator in Manchester. Today I had to chase up why no one had been in touch about taking the motorhome away. Only to be told they were waiting for a document they had had since Tuesday. Still no resemblance of empathy to the situation from the call centers.

Then finally, whilst driving up the M6 I got a call from a company that were on their way to collect the motorhome and would be there about 4-30. I explained the situation to them about access etc and they said they were experts and everything would be fine and they were sorry what had happened.

I therefore rescheduled my day, returned home to work from home and I got a call from the claims investigator to schedule a call for tomorrow to run through the circumstances of the claim.
About 4-35 the recovery driver rang to say he had suffered a blow out on his truck and was awaiting the tyre fitters. About 5-40 he rang to say that they were about 30 mins away still and he would have to reschedule to the morning. He was really apologetic and I think it was really genuine too. but this could surely only happen to us.

So tomorrow, Interview with the insurance police and van gone from the drive. Hopefully fingers crossed everything goes fine. As regards who the insurers are, I won't comment right now but will in due course.

Again thanks for the wonderful PMs and offers Nikki and I have received.
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Everything crossed for a good result today, 🤞🤞hope all goes well 👍
MewnMick
 
haganap said:
So today I rang the insurers, quite frankly, they showed no empathy, literally took my details and said a claims assessor will be in touch. I then had a text from a claims investigator telling me that they would be posting yes posting our my claim forms and then they would be in touch when they received them. In this day and age they post them apparently. They are coming to collect the van on Wednesday and thats where we are with it right now.
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Al n Val said:
So reading the thread on a daily basis I'm unable to see what the OP’s insurance company has done wrong unless i’ve missed it
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I didn't say they'd done anything wrong, but as far as I'm concerned showing no empathy in such a time of trauma is not the way I would want to be treated by my insurance company

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So sorry to read this. I hope you are both ok.
Such a shock!
Any thoughts to the cause yet? (We have a CARTHAGO chic)
 
Ann&MikeMancs said:
Any thoughts to the cause yet? (We have a CARTHAGO chic)
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it seems it was an electrical fire under the drivers seat battery area. thats likely as best anyone will know as any more detailed evidence is probably destroyed by the fire.
 
Ann&MikeMancs said:
So sorry to read this. I hope you are both ok.
Such a shock!
Any thoughts to the cause yet? (We have a CARTHAGO chic)
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Interested too as we have one.
Phill D said:
it seems it was an electrical fire under the drivers seat battery area. thats likely as best anyone will know as any more detailed evidence is probably destroyed by the fire.
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My B2B charger is under there!
 
vectian said:
I didn't say they'd done anything wrong, but as far as I'm concerned showing no empathy in such a time of trauma is not the way I would want to be treated by my insurance company
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Personally I don’t think it’s an issue as long as the company is professional and prompt in their dealings with me. I wouldn’t expect empathy from them. Claims handlers deal with losses all day every day - it’s the nature of their job.
 
Well another day another trauma just a little more to add to the adventure.

Had the insurance investigation done today all went fine, guy was really nice and empathetic and could see that everything was genuine. The loss adjusters now just need to see the van and start talking figures so we will see how that goes.

The real fun was the recovery truck, his 8 am turned in to 10-30 am but at least he came.

He sort of wished he didn't when he saw the job. Luckily I have nice neighbors that didn't mind being blocked in and him using teh opposite houses drive in order to get the MH on.
First problem was the handbrake. The fire had damaged it so it was stuck on. Secondly the loader for the truck wouldn't come back far enough so it meant he was dragging it up a ramp. Then there was the added problem of it being an automatic.

Eventually we (note the WE) managed to locate the MH in to such a position that it could be winched on, or should I say dragged out. Once up and running and being dragged and with no air suspension to now lift the wheels I took great displeasure in watching as my driveway was literally dragged up by the tow bar. You all said I needed to watch the rear overhang and I did, I watched it scratch my drive and then work as a road excavator as it dragged up the road.

Still, it got sorted eventually and ended up on the truck. Yep we both shed a tear oh and so did the recovery driver!!! I got in and shut all the windows in there and made sure the lockers all would stay locked and that was that. Our 8 day ownership of a Carthago came to an end and possibly our 20 year motorhoming lifestyle. But who knows, maybe we will find something else but it will need to be soon or I think the longer we go on without one we might have get to use to it.

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Not much fun seeing your pride and joy on a recovery truck but at least mine came back in one piece. Hope things progress better from now on.
 
Hope all goes well with the insurance and gets sorted ASP. Really feel for you both.
 
So sorry to read about all of your problems, and such a nice looking van as well. Hope it all gets sorted ok and you manage to find a suitable replacement.
 
Best wishes from us Paul and Nikki. Hoping you can focus positively on the future once details are settled .

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haganap said:
Well another day another trauma just a little more to add to the adventure.

Had the insurance investigation done today all went fine, guy was really nice and empathetic and could see that everything was genuine. The loss adjusters now just need to see the van and start talking figures so we will see how that goes.

The real fun was the recovery truck, his 8 am turned in to 10-30 am but at least he came.

He sort of wished he didn't when he saw the job. Luckily I have nice neighbors that didn't mind being blocked in and him using teh opposite houses drive in order to get the MH on.
First problem was the handbrake. The fire had damaged it so it was stuck on. Secondly the loader for the truck wouldn't come back far enough so it meant he was dragging it up a ramp. Then there was the added problem of it being an automatic.

Eventually we (note the WE) managed to locate the MH in to such a position that it could be winched on, or should I say dragged out. Once up and running and being dragged and with no air suspension to now lift the wheels I took great displeasure in watching as my driveway was literally dragged up by the tow bar. You all said I needed to watch the rear overhang and I did, I watched it scratch my drive and then work as a road excavator as it dragged up the road.

Still, it got sorted eventually and ended up on the truck. Yep we both shed a tear oh and so did the recovery driver!!! I got in and shut all the windows in there and made sure the lockers all would stay locked and that was that. Our 8 day ownership of a Carthago came to an end and possibly our 20 year motorhoming lifestyle. But who knows, maybe we will find something else but it will need to be soon or I think the longer we go on without one we might have get to use to it.
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Today is another step towards getting everything sorted and then you can think about starting a new chapter. If there's anything I can do just shout..such lovely people!
 
Probably something you don't want to consider, but I think that could be re-built?

Might be worth seeing what the insurance company want for it?

I can understand if you never want to see it again.
 
All the recovery driver needed to do was put a trolley jack under the tow bar to prevent that damage. Don't hold back claiming for the damage to the drive too as it was the insurers agent

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