Bye Bye CAMC

Swifter said:
So how many times should one experience horrific customer service before voting with your feet ?
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Probably as many times as it took to identify it as a corporate failure as opposed to a local failure.

A bit like I keep driving after being cut-up on the road as I believe it's a significant minority of drivers who are totally inconsiderate rather than the majority.

But, obviously, each to their own.(y)
 
Ianto said:
This is a Very interesting post. As I have always wondered is the Post of Warden actually a Paid Job. Or is it a Volunteer post. They surely must have some First Aid Training but going by what I read No Customer Service Training. This post surely does need some Give And Take skills, as the Last thing you want on your hard earned break is having a Warden who is Not very sociable and helpful keeping eyes on your every move. I will say the one's I have come across have been fine to me however you do seem to know which ones come across as more Friendly than others. Shame really as we All want to help each other really.
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They are paid a living wage along with a pitch to put their caravan or Motorhome on. On some sites the wardens are permitted to run a shop and take the profits, but I was talking to one warden last year who complained that the management wanted to stop this and set up their own shops within reception areas and expect the warden to run it for them! 🥴
 
Earlier This year, Norfolk wardens were abrupt to us too. We arrived 12noon but check in not till 1pm. I was told so in no uncertain terms by mrs angry and she looked stressed as having to do her cleaning jobs whilst mr not so angry emptied bins and mowed grass. They said I could leave the van in the check in area, go for a walk or to the pub ( the dog inn) & return at 1pm. We came back at 12:50 to find a queue of checkins behind us & guess what, Mrs Angry had started checking in before 1pm! Beggars belief. Anyway, whilst her attitude was not acceptable we remain members simply because we have access to the CL’s which we much prefer when available. We won’t be going back to that main site again though.

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I’ll see if my colleague is still his normal friendly self when I see him later.

im sure he will be after working a full day to 10:30pm last night, then called out at 12:00 for disruptive/noisy customers, back to bed then called out again about 12:45 as someone couldn’t get out the barrier, back to work at 8 this morning to clean the bar/restaurant from the good night the customers had last night ready for them to come and have their breakfast from 10 this morning.

And yes we do it because we enjoy the work, hard that it is, and in general enjoy meeting plenty of friendly customers.
There are plenty of customers that have an atitude as soon as the walk through reception door so we’ve no chance to keep them happy.

Anyway I’m day off so a few drinks and takeout pizza for us later but it’ll be my turn Monday/Tuesday night.

Regarding late arrivals, I’m very much from the camp that the customer is away and wants to enjoy themselves and if they for some reason have to arrive late then we just need to buck up and deal with it, we’ve a loose 8pm arrival time but wouldnt turn anyone away after that and regularly are pitchin campers up up to 10pm, on one occasion half past midnight because they’d broken down en rout.

Have a good bank holiday all and do think of all of us wardens/cleaners/bar staff running around trying to keep everyone happy.

Shawn.
 
Joined in 2017 and never had any issues. Salisbury Hillside had a BBQ evening which was delightful and well attended. Moreton-in-Marsh came round at Xmas in pouring rain to give us mince pies, chocolates and glass of wine each, bless ‘em. Brighton good, Blackmore same, ditto Daleacres and Moreton near Dorchester. All sites well kept and toilets clean. All teams very friendly. Are we just lucky??
 
Stewen said:
Anyway, whilst her attitude was not acceptable we remain members simply because we have access to the CL’s which we much prefer when available. We won’t be going back to that main site again though.
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Ideally I would like them to offer a lower subscription to use CL’s with a slight reduction in large sites.

Won’t happen I know but I generally don’t do large sites.
 
Just smiffy said:
It’s not the wardens that puts me off from staying on these sites, it’s the people that are in these sites that put me off…. Snobbery is rife and they all think they own it….😎
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It’s not your fault you don’t come up to the standards of those on the sites.

Don’t be so harsh on yourself dude 🤔😂

How ya keeping Just smiffy 😊

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OutTheOffice said:
Have also experienced rude and arrogant wardens, this was the cheddar site. Wrote and complained to the club about his behaviour, they couldn't have cared less.
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Plus 1 for the Warden at The Cheddar Site, a complete A###hole!
Apart from telling us off for just arriving to make an enquiry about pitch availability, without booking first, before arriving, he made us wait for an hour outside the barrier while he had his lunch, and checked with his wife if they could squeeze us on for 1 night.
If 2 other vans had not pulled up behind us during his lunch hour, we would have reversed out and gone somewhere else.
He then patrolled the site on his little John Deer tractor at 6PM to make sure everyone was parked up properly, but made no mention of the caravaners with fan heaters going full time in their awnings.
Having asked The CMC why we should pay for an EHU that is not required by us, when others blatantly abused it, heating awnings etc to keep the dogs warm, The CMC referred us to using one of their sites that offered non electric pitches, a full UK search revealed that there were only 11 UK sites offering none electric pitches at the time
We resigned from The CMC shortly after.
LES
 
PaddyM said:
14 yrs a member , have only had two instances of warden rudeness ( and they were VERY rude ) , am on CMC site on Anglesey at the moment and the wardens are absolutely brilliant , can’t fault em !
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Is that Penrhos ?
 
Otter Spotter said:
I wasn’t going to bring that up, but it’s true and to this day I have never received an apology or even a commitment to have any complaint investigated. I think the real issue here is that CAMC is not really a club, it’s owned by a business with directors and they are ‘Profit’ orientated not customer.
The Management are at best amateurs at running a service provider, they do not have a proper complaints system in place, they treat complaints as a slur and not a chance to rectify a potential wrong. At the end of the day CAMC are just looking to get a return on their investment in land and property and use the current job market as a means to an end, if that means not training their staff properly or maybe not having minimum standards of service then I don’t think they are bothered, they will keep the sites in reasonable condition because that is their investment property.
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But it does not belong to the management, it belongs to the Members, if it is a Club.

Or has there been some legal switch of ownership?

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MerlinUK said:
CAMC have just lost two long time members. We have just been treatered to the most horrendous treatment by the Wardens at the Norfolk Broads site. Our friends travelling down from Newcastle experience problems on their Journey and telephoned to warn they will be late. I popped into the reception to also notify them they were running very late. When our friends called me to tell me they were three minutes way I walked up to the reception and was met by Mrs Angry barking "What do you want". I told her our friends were just arriving and she Said "Oh no they are not". I said they will be here in a few minutes. She went on to say they were not informed and called me and our friends liars. Then Mr Slightly Angry came out and said they were not going to book them in tonight. They were happy to stand there and argue with me but not to book them in. I said they were going to come in anyway as they had just travelled all the way down from Newcastle. The man eventually told us they could park in front of the reception but they would not book them in until 1pm the next day!

Bye bye CAMC.

Feel free to message me if you want to know more.
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You get some good discounts with CAMC but jobsworths are not what you joined for.
 
Well we won’t be rejoining again spoke to a very ignorant female trying to move or sort out a tunnel crossing I don’t need anymore totally unhelpful
Goodbye after over 20 years
 
nicholsong said:
But it does not belong to the management, it belongs to the Members, if it is a Club.

Or has there been some legal switch of ownership?
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Is it a club? They can call it what they want, I am sure that there is someone more knowledgeable that I who can confirm the CAMC legal set up
 
Otter Spotter said:
Is it a club? They can call it what they want, I am sure that there is someone more knowledgeable that I who can confirm the CAMC legal set up
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This may give some insight.

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Attachments

Long time member and always had good experiences.
Unfortunately poor customer service can happen anywhere.
Regardless of being in the customer service industry we’re all human and none of us are perfect.
You don’t know what their personal circumstances are and what the cause of their unhelpful behaviour was.
Just accept it and move on, or cancel your membership and go elsewhere, it‘s a free country.
Moaning doesn’t help.
 
bigtwin said:
You are not reflecting the content of this thread, in virtually all cases where unacceptable servjce has been received, the site has been named, there is no suggestion by those posters that all sites/staff are the same.

Incredible how it can be interpreted otherwise.

Ian
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Amazing how you interpreted my post
 
We've just come back from touring down the west Wales coast and Pembrokeshire and couldn't have had two more different experiences of CAMC "hospitality".
Stayed at Shawsmead CAMC site and the two staff there couldn't have been more helpful, even to the point of researching one of our questions and then coming and finding us to tell us the answer.
Staff at Pembrey CAMC redeemed themselves after an initial misunderstanding, with helpful info and not being concerned that we'd parked Bursty slightly "off peg" (hardstanding) due to wanting to get the hab. door slightly closer to the grass so doggy didn't hurt her paws (we have a mat but it's only about 3 feet wide).
Contrast those two with Freshwater East CAMC site, which we only stayed at for one night, where the "warden" came and found us as we were packing up (not as we pitched up) to tell us we couldn't use the hookups that we had (that we have always used) apparently because they aren't waterproof (they're brand new and properly IP rated so that was complete cobblers) and that we shoud have parked exactly on the peg and not the foot further over that we actually had. This was odd because we'd had to pay for a 'pitch with awning' space because their grass pitches were all closed, but we don't have an awning so we were actually a good metre and a half further away from the next pitch than we would have been had we pegged properly and used an awning. When challenged (it seemed he wasn't used to having his authoritaaa challenged) he tried to make out it was for our own benefit so we didn't get into trouble on other sites, even though we'd just been to 3 other sites in the previous 2 weeks alone and done exactly the same thing and no-one batted an eyelid.

CAMC then made the mistake of sending me a request to review the sites we'd been on, so boy oh boy did i review his!!!

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phase3begins said:
Oh boy did I review his!!!
What did you say…..‘we parked incorrectly and the warden drew our attention to it’

Well that’s him told off.
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It wasn't that we'd parked "incorrectly" and been told about it, it was his attitude and manner rather than the inflexibility. His argument was that there had to be 6m between units. I completely get that. We had 7.5m between us and the next one. If he'd not closed the pitch we'd booked then it wouldn't have been an issue because the grass bit would have been closer to the MH.
It was also that he told us as we were packing up to leave, not when we parked up the afternoon before, so what did it matter, we weren't staying anyway. He didn't need to say anything at all, but even if he felt the absolute burning need to alert us, his tone and attitude was completely unwarranted, and that was the point of the comment.
 
I think what some of the officious jobs worth types are forgetting is this is your HOLIDAY. You haven’t just rocked up to the site to annoy them, and you’ve invested money in your outfit, be it a caravan or Motorhome.
 
MillyMoHo said:
I think what some of the officious jobs worth types are forgetting is this is your HOLIDAY. You haven’t just rocked up to the site to annoy them, and you’ve invested money in your outfit, be it a caravan or Motorhome.
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If on the way to the campsite you got done for speeding would you be let off because it’s your holiday. Just because it’s your holiday does not mean you can break the rules.
 
There is a huge difference between breaking the law and a minor transgression of a service providers rule.

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