Bye Bye CAMC

[Bleau’s]

Have stayed at the norfolk park in the past and have had no problems with the wardens but they do not always stay at the same park and agree that the DOG is good for food , but having been in the caravan business at national director level I know if the club treats the staff like its members there is no wonder they take it out of the customers if staff do not feel appreciated by the management they will not treat customers with the respect they deserve , and having just returned from Holland they should follow there park staff for customer service we booked a pitch for 4 days left mid stay for a motor race meeting but got boxed in at track so could not get back that night when we come to pay on DEPARTURE they only charged me for storage for that night good customer service we will return .

 

[haganap]

I love the CAMC, great CL network, and when we use sites which isn't often they have been brilliant. All but one hitler type person on one occasion. I told him he was too stressed and urgently needed to come back for a drink when 8pm came. He did, he apologised said you won't believe some of the clients. TBF, I've seen some in action,

 

[Neil S]

The latest arrival time is 8pm , so if your past that why should you expect preferential treatment just because your late .
They (the wardens) have to draw the line somewhere or you would get members trying to come on at all hours .
Never had a problem or met any hostility in over 20 years membership from C&MC staff .

 

[Essgeebee]

I continue to have many a gripe about the CAMC, most recently about their price hikes which they have yet to explain to members. However, with rare exceptions over 20+ years of membership, wardens have been the least problematic aspect of staying on their sites. I’ve witnessed more unacceptable behaviour and rudeness from customers than from staff, and even that has been relatively rare. I’m fairly sure I’ve unwittingly irritated a warden once or twice but they’ve been restrained and polite nevertheless.
Now I’ve said all that, guess what’s going to happen on our next stop at a CAMC site?

 

[Beast]

CAMC have just lost two long time members. We have just been treatered to the most horrendous treatment by the Wardens at the Norfolk Broads site. Our friends travelling down from Newcastle experience problems on their Journey and telephoned to warn they will be late. I popped into the reception to also notify them they were running very late. When our friends called me to tell me they were three minutes way I walked up to the reception and was met by Mrs Angry barking "What do you want". I told her our friends were just arriving and she Said "Oh no they are not". I said they will be here in a few minutes. She went on to say they were not informed and called me and our friends liars. Then Mr Slightly Angry came out and said they were not going to book them in tonight. They were happy to stand there and argue with me but not to book them in. I said they were going to come in anyway as they had just travelled all the way down from Newcastle. The man eventually told us they could park in front of the reception but they would not book them in until 1pm the next day!

Bye bye CAMC.

Feel free to message me if you want to know more.

I'm out too CAMC couldn't beat my Brittany ferry price like they say in the brochure, bye bye.

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[Moody41]

In the eight weeks I have owned a Moho (and with no previous experience), I have been amazed at how friendly and helpful the staff have been at CaMC sites. We have been doing short trial runs to understand the basics and have had near-perfect reception at Moreton-in-Marsh, Battle, Lydford and Hythe.
The negative staff attitudes described above are the complete opposite of our experiences.
After each visit, I have completed the feedback survey. I haven't yet checked to see if the survey results are visible to members.
Are there any suggestions for a very bad site in Glos, Som or Wilts - I may be on for doing a test run?!?!
Cheers
Bob

 

[MillyMoHo]

We’ve been members of CAMC for nearly 40 years as caravanners and now motorhomers. Thankfully, we’ve not experienced the problems mentioned above, but do feel that there is a certain amount of arrogance about the CAMC, which unfortunately we feel starts from the top of the organisation downwards. However, we love the CL network, and 95% of the time that’s what we’ve used. The big sites are too crowded and expensive. But it’s bad when complaints have been escalated upwards and nothing has been done.

 

[ReneeSkylark]

Have found some quite officious, some very friendly and helpful, others down right rude. At Minehead last year how dare I tell them that one of the toilets was out of loo paper!!

 

[Otter Spotter]

And this is always the case .
Anyone remember the voucher scandal ?
Members called up and when attempting to cancel their subscription to the club where given a free site night voucher .Obviously once this became public knowledge the phone lines went into meltdown as hundreds of members attempted to get the free night voucher . CAMC them panicked and stopped issuing the vouchers . They also went a step further and outright called some of their members liars and denied they ever issued the vouchers !
Anyone pointing this out on the CAMC club forum was quickly banned . This is the root of the problem. The CAMC club management are a total disaster.

I wasn’t going to bring that up, but it’s true and to this day I have never received an apology or even a commitment to have any complaint investigated. I think the real issue here is that CAMC is not really a club, it’s owned by a business with directors and they are ‘Profit’ orientated not customer.
The Management are at best amateurs at running a service provider, they do not have a proper complaints system in place, they treat complaints as a slur and not a chance to rectify a potential wrong. At the end of the day CAMC are just looking to get a return on their investment in land and property and use the current job market as a means to an end, if that means not training their staff properly or maybe not having minimum standards of service then I don’t think they are bothered, they will keep the sites in reasonable condition because that is their investment property.

 

[MerlinUK]

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[MerlinUK]

The latest arrival time is 8pm , so if your past that why should you expect preferential treatment just because your late .
They (the wardens) have to draw the line somewhere or you would get members trying to come on at all hours .
Never had a problem or met any hostility in over 20 years membership from C&MC staff .

However, the website tells you to call if you are going to he late. They called and we also told them.. No one could have predicted the traffic accidents etc. that seriously delayed them. But it was the extremely aggressive attitude of the lady warden that was inexcusable. Its not as if she was in was in bed. She was standing alongside the reception area obviously waiting to shout at them for being late.

 

[Ianto]

This is a Very interesting post. As I have always wondered is the Post of Warden actually a Paid Job. Or is it a Volunteer post. They surely must have some First Aid Training but going by what I read No Customer Service Training. This post surely does need some Give And Take skills, as the Last thing you want on your hard earned break is having a Warden who is Not very sociable and helpful keeping eyes on your every move. I will say the one's I have come across have been fine to me however you do seem to know which ones come across as more Friendly than others. Shame really as we All want to help each other really.

 

[PaddyM]

14 yrs a member , have only had two instances of warden rudeness ( and they were VERY rude ) , am on CMC site on Anglesey at the moment and the wardens are absolutely brilliant , can’t fault em !

 

[MerlinUK]

As your friends arrived at 9.05pm, I guess that the rules about late arrivals kicked in. Rudeness should never be condoned but the site managers work hard enough and expecting them to still be on duty at that time is expecting a lot.

However, the website tells you to call if you are going to he late. They called and we also told them.. No one could have predicted the traffic accidents etc. that seriously delayed them. But it was the extremely aggressive attitude of the lady warden that was inexcusable. Its not as if she was in was in bed. She was standing alongside the reception area obviously waiting to shout at them for being late.

 

[Klaus]

We have never had a problem really, yes their are some arrogant wardens but I think in there
defence they get to see all types of campers who also try their patience. Using the term
‘you get more with honey than vinegar‘ they have always been accommodating to any of our requests.

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[TDub49]

Just wondering why we are not actually reading about the outcome of a formal complaint to the C&MC about the circumstances described in the OP, rather than having the usual generalised whinge about the club? How can this forum be the right place to resolve issues relating to quality fo service? Like many others on here, I have not experienced anything like the behaviours described but that doesn't meant that it doesn't happen and if it happened to me, I would be going to the top at C&MC to raise the issues rather than ranting to fellow sufferers on here.

 

[Ian Bosman]

CAMC have just lost two long time members. We have just been treatered to the most horrendous treatment by the Wardens at the Norfolk Broads site. Our friends travelling down from Newcastle experience problems on their Journey and telephoned to warn they will be late. I popped into the reception to also notify them they were running very late. When our friends called me to tell me they were three minutes way I walked up to the reception and was met by Mrs Angry barking "What do you want". I told her our friends were just arriving and she Said "Oh no they are not". I said they will be here in a few minutes. She went on to say they were not informed and called me and our friends liars. Then Mr Slightly Angry came out and said they were not going to book them in tonight. They were happy to stand there and argue with me but not to book them in. I said they were going to come in anyway as they had just travelled all the way down from Newcastle. The man eventually told us they could park in front of the reception but they would not book them in until 1pm the next day!

Bye bye CAMC.

Feel free to message me if you want to know more.

And goodbye all those CL’s which are as different. But , if you do not complain in writing then there is not a lot of chance of improvement in customer relations

 

[Swifter]

I would be going to the top at C&MC to raise the issues rather than ranting to fellow sufferers on here.

And that would get you absolutely nowhere . I’ve experienced serval posts where even when complaining directly to CAMC management nothing is ever done and the complaint totally ignored ! Frustrated by the lack of action , many take to this public forum to express their concerns .

 

[Captain Birdseye]

CAMC have just lost two long time members. We have just been treatered to the most horrendous treatment by the Wardens at the Norfolk Broads site. Our friends travelling down from Newcastle experience problems on their Journey and telephoned to warn they will be late. I popped into the reception to also notify them they were running very late. When our friends called me to tell me they were three minutes way I walked up to the reception and was met by Mrs Angry barking "What do you want". I told her our friends were just arriving and she Said "Oh no they are not". I said they will be here in a few minutes. She went on to say they were not informed and called me and our friends liars. Then Mr Slightly Angry came out and said they were not going to book them in tonight. They were happy to stand there and argue with me but not to book them in. I said they were going to come in anyway as they had just travelled all the way down from Newcastle. The man eventually told us they could park in front of the reception but they would not book them in until 1pm the next day!

Bye bye CAMC.

Feel free to message me if you want to know more.

Terrible, and add it to their extortionate prices and feeling of "self entitlement." We only use CL's and CS's these days for both peace and quiet and value for money.

 

[Gellyneck]

Just wondering why we are not actually reading about the outcome of a formal complaint to the C&MC about the circumstances described in the OP, rather than having the usual generalised whinge about the club? How can this forum be the right place to resolve issues relating to quality fo service? Like many others on here, I have not experienced anything like the behaviours described but that doesn't meant that it doesn't happen and if it happened to me, I would be going to the top at C&MC to raise the issues rather than ranting to fellow sufferers on here.

And goodbye all those CL’s which are as different. But , if you do not complain in writing then there is not a lot of chance of improvement in customer relations

Just to add to this the Complaints process as detailed in site booking t&c's.

9. Complaints

We make every effort to ensure that your booked arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g. your local site operator) immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact us at East Grinstead on 01342 327 490 during office hours..

If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.

You may wish to consider using Alternative Dispute Resolution (ADR) in which case please contact us and we shall be able to provide you with details of a certified ADR provider and shall let you know whether we intend to use that provider to settle the dispute. For products and services purchased online, particularly where you may reside in the EU, but outside of the United Kingdom, you also have the right to refer the dispute to the EU's Online Dispute Resolution Platform at: ec.europa.eu/odr. If you decide to use this service please use the following Club email address when completing the form: enquiries@camc.com.

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[Portland]

We left after being members for many years due to the Gestapo in charge of some site's.

 

[bigtwin]

The thing I find amazing about this type of thread.
Staff are horrible (choose preferred a abusive name) while all posters are beyond saintly.
Incredible

You are not reflecting the content of this thread, in virtually all cases where unacceptable servjce has been received, the site has been named, there is no suggestion by those posters that all sites/staff are the same.

Incredible how it can be interpreted otherwise.

Ian

 

[Dorset Diver]

Just wondering why we are not actually reading about the outcome of a formal complaint to the C&MC about the circumstances described in the OP, rather than having the usual generalised whinge about the club? How can this forum be the right place to resolve issues relating to quality fo service? Like many others on here, I have not experienced anything like the behaviours described but that doesn't meant that it doesn't happen and if it happened to me, I would be going to the top at C&MC to raise the issues rather than ranting to fellow sufferers on here.

If you do ever have the misfortune to need to complain "to the top" I expect you to be very disappointed with the outcome. I did a while back. The response I had was a one liner from the top persons office. "Thank you for contacting the club. We are always pleased to hear from our members. Your comments are appreciated". That was it.

 

[Gellyneck]

You are not reflecting the content of this thread, in virtually all cases where unacceptable servjce has been received, the site has been named, there is no suggestion by those posters that all sites/staff are the same.

Incredible how it can be interpreted otherwise.

Ian

However members are advising they are terminating / have terminated their membership of the Club (all sites) as a result of a specific instance/s at a specific site/s.
Does that, by implication, tar all site staff with the same brush?

 

[BOWHOUSE52]

The old saying peanuts & monkeys

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[mikehep]

Some wardens are fab, others ... not so much.

We were leaving a site on Easter Monday, but fancied walking the dog and stopping for a (late) breakfast in the town about 3 miles away.

I asked (nicely) if there was any chance of leaving the campervan on the pitch until 1pm. I'd have been very happy to pay some form of late checkout fee. "Not possible" "Far too busy". He reluctantly allowed me to move the campervan to their car park.

When we came back, the site was about a quarter empty.

I suspect I got Mr Grumpy just when he was having a bad moment. All the other wardens we've met so far this year have been lovely.

Had the same at White Water site in Stockton. Son asked to stay for couple hours longer on Sunday. NO!!! Pitch remained unoccupied until we left 2 days later. But one unit had heater on 24/7 in awning

 

[138go]

We like the CAMC and have no problems with the site managers. They work really hard to make sites nice for us. We really rate their insurance policies as well.

 

[bigtwin]

However members are advising they are terminating / have terminated their membership of the Club (all sites) as a result of a specific instance/s at a specific site/s.
Does that, by implication, tar all site staff with the same brush?

No, it just means that their experience was sufficiently bad that they no longer wish to remain a member of the organisation.

Taken to the extreme, your assertion would mean that one would have to experience bad experiences at all club sites before one could contemplate membership termination.

Ian

 

[Swifter]

As above . If I experience awful service at a Hotel and choose not to use that brand of hotels again then I would . I wouldn’t need to be treated badly in all 240 hotels before I moved my business !

 

[Gellyneck]

No, it just means that their experience was sufficiently bad that they no longer wish to remain a member of the organisation.

Taken to the extreme, your assertion would mean that one would have to experience bad experiences at all club sites before one could contemplate membership termination.

Ian

Apologies if badly worded but terminating membership access to a few thousand sites because of one instance of poor service seems to suggest the issue is deeper seated than just that one instance.

As above . If I experience awful service at a Hotel and choose not to use that brand of hotels again then I would . I wouldn’t need to be treated badly in all 240 hotels before I moved my business !

As above, it seems a bit of a potential over-reaction to remove the potential use of 239 "quality experience" hotels as a result of one poor experience.

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