Avro energy collapsed

[AJM2]

They also said don’t worry if you cancelled your DD

Yes, and promised that we would be put on a fixed rate less than the one being given to new, as opposed to transferred, users which will also be less than the big suppliers. I will see what they offer and act accordingly. Saved many £’000’s by transferring over the years and Avro served me well so happy to see how it pans out.

 

[Minxy]

This is what it says on Avro's website:

 

[Tigger-Tim]

Just had an email ...

Ofgem have appointed Octopus Energy, Britain’s most awarded energy supplier, to take over your energy supply from Avro Energy.

Your energy supply will carry on as usual, any credit balance will be safe.

• Your energy supply will continue uninterrupted. You will not be cut off.
• Any money Avro owed you is safe and will be credited to your new Octopus account as soon as possible
• If you pay by Direct Debit, this will continue as usual and automatically start crediting us rather than Avro. Please do not cancel your Direct Debit.
• If you’ve already cancelled your Direct Debit, that’s no problem — we’ll send you details of how to set up a new one soon.
• If you are a prepayment customer, you will be able to top up in the same way you have been doing and will not lose supply

 

[Bolti]

Information page now on the octopus site

Official Avro Octopus information page

Updated regularly - Your Avro energy account is moving to Octopus. Find all important updates and answers to the most frequently asked questions here.

octopus.energy

Our pricing promise: Your Avro tariff will come to an end on the 26th of September at the point the company ceased trading. We will get in touch with all Avro customers soon to inform them about new rates and charges, but will move customers onto our Flexible Octopus tariff, £10 below the price cap. This is currently cheaper than anything available from any other large supplier and cheaper than the fixed prices we're currently offering new customers on our website.

Please do not call or email us - we will be in touch within 48 hours with an update.

If you can, please make a note of your meter readings today and store them. If you cannot input them onto the Avro website, do not worry, just keep a record and we will ask for these soon. If you are away, or can’t make a note, don’t worry. It won’t affect your switch and we will be in touch soon with more information.

 

[Mickey1]

Just had an email from octopus and they are taking our account over

Snap

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[DC4JC]

Looks like Shell Energy have been appointed to take over the Green accounts.

 

[Colino]

Looks like Shell Energy have been appointed to take over the Green accounts.

Wouldn't like to be in their shoes

 

[Silver-Fox]

Me too but worried that if we don't play by the rules, payments made will not be refunded.

Janine

Don’t panic any DD will be sorted by Octopus

 

[tofo]

managed to get into my Avro account
day before it went bust I had a £127 credit
got on today £226 credit
I usually pay £99 per month

which works correct I hope

 

[Janine]

Anyone else had a payment go out to Avro this morning? It was immediately refunded by the bank presumably because I had cancelled the DD.

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[Hettie's Crew]

Anyone else had a payment go out to Avro this morning? It was immediately refunded by the bank presumably because I had cancelled the DD.

We had the DD taken out yesterday but Ofgem and Octopus are assuring any payments and in credit accounts are carried over.
It’s not possible to log onto my AVRO account, it’s just blank, saying try again in 15 minutes but Octopus are saying it would help to put a reading on.

 

[Phill D]

I cannot get access to the Avro account and I had already cancelled the DD.
I am sure it will work its way out but not without my agreement.

 

[tofo]

We had the DD taken out yesterday but Ofgem and Octopus are assuring any payments and in credit accounts are carried over.
It’s not possible to log onto my AVRO account, it’s just blank, saying try again in 15 minutes but Octopus are saying it would help to put a reading on.

Im wonderring with 850.000 trying to acces accounts and octopus staff checking accounts
You get small windows of chace to get in,
I was persistant and found my last payment and
Balance was correct

i would presume all is correct

 

[AJM2]

Same here, tried numerous times and got the blank screens with the ‘try again in 15mins’. It did eventually come up and my credit balance is correct. From what I have read many people are happy with Octopus so I am not giving this a second thought at the moment, my supply is secure and I’ll look at the tariffs when I have the information.

 

[Minxy]

Octopus appear to have good reviews but they aren't anywhere near the cheapest so make sure you do your sums before committing to be with them for any period of time.

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[Janine]

I managed to access my Avro account this morning.

Nothing there - no balance or opening meter readings. It wouldn't let me enter current readings either.

Luckily I have used very little since I switched to them and current readings are very similar to those used by Shell when I closed my account.

 

[Barti Ddu]

Even more curious. I received the following email from Avro yesterday inviting me to renew for another year. It's genuine, and the dates of renewal are correct. I'm guessing it's been automatically generated and sent from their old computer system that someone has forgotten to switch off. See attached. Anyone else receive something similar?

 

[tonka]

Link to daily updated info page.

Official Avro Octopus information page

Updated regularly - Your Avro energy account is moving to Octopus. Find all important updates and answers to the most frequently asked questions here.

octopus.energy

 

[Bolti]

Looks like we have the best deal of the defunct energy firms, from MSE website

Energy firm gone bust? How your new firm and tariff stacks up

Nine energy suppliers have gone bust in recent weeks, including Igloo, Symbio, Avro and People's Energy, leaving over 1.7 million energy customers needing a new supplier.

www.moneysavingexpert.com

How your new supplier and tariff compares to your old firm​

Provider	Prices/yr (1)	Service rating
Was: Avro Energy Now: Octopus Energy 'Octopus Flexible'	£870 - £1,040 £1,267 (2)	3.8/5 4.2/5
Was: Green Now: Shell Energy 'Flexible 6'	£810 - £1,290 £1,277	3.8/5 3.2/5
Was: People's Energy Now: British Gas 'The People's Tariff'	£920 - £1,340 £1,277	3/5 3/5
Was: PFP Energy Now: British Gas 'Price Promise Apr 2022'	£830 - £1,170 £1,277	- 3/5
Was: Utility Point Now: EDF Energy 'Welcome'	£830 - £1,120 £1,277	3.3/5 3.7/5

 

[acropolis22]

Octopus appear to have good reviews but they aren't anywhere near the cheapest so make sure you do your sums before committing to be with them for any period of time.

Surprised you say they "aren't anywhere near the cheapest". It may depend on your particular situation. When I did the sums at the beginning of this year, they were as cheap or cheaper than most others. That was taking into account daily fixed charges etc. I don't have gas, just electric. It may have all changed.

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[jessthedog]

Looks like we have the best deal of the defunct energy firms, from MSE website

Energy firm gone bust? How your new firm and tariff stacks up

Nine energy suppliers have gone bust in recent weeks, including Igloo, Symbio, Avro and People's Energy, leaving over 1.7 million energy customers needing a new supplier.

www.moneysavingexpert.com

How your new supplier and tariff compares to your old firm​

Provider	Prices/yr (1)	Service rating
Was: Avro Energy Now: Octopus Energy 'Octopus Flexible'	£870 - £1,040 £1,267 (2)	3.8/5 4.2/5
Was: Green Now: Shell Energy 'Flexible 6'	£810 - £1,290 £1,277	3.8/5 3.2/5
Was: People's Energy Now: British Gas 'The People's Tariff'	£920 - £1,340 £1,277	3/5 3/5
Was: PFP Energy Now: British Gas 'Price Promise Apr 2022'	£830 - £1,170 £1,277	- 3/5
Was: Utility Point Now: EDF Energy 'Welcome'	£830 - £1,120 £1,277	3.3/5 3.7/5

Looks like we have the best deal of the defunct energy firms, from MSE website

Energy firm gone bust? How your new firm and tariff stacks up

Nine energy suppliers have gone bust in recent weeks, including Igloo, Symbio, Avro and People's Energy, leaving over 1.7 million energy customers needing a new supplier.

www.moneysavingexpert.com

How your new supplier and tariff compares to your old firm​

Provider	Prices/yr (1)	Service rating
Was: Avro Energy Now: Octopus Energy 'Octopus Flexible'	£870 - £1,040 £1,267 (2)	3.8/5 4.2/5
Was: Green Now: Shell Energy 'Flexible 6'	£810 - £1,290 £1,277	3.8/5 3.2/5
Was: People's Energy Now: British Gas 'The People's Tariff'	£920 - £1,340 £1,277	3/5 3/5
Was: PFP Energy Now: British Gas 'Price Promise Apr 2022'	£830 - £1,170 £1,277	- 3/5
Was: Utility Point Now: EDF Energy 'Welcome'	£830 - £1,120 £1,277	3.3/5 3.7/5

If on the lowest AVRO tariff a rise of 40% or the dearest tariff a rise of 20%. So everyone will be paying more Im afraid.
Looking at your chart,They are all charging the max Government capped price, except Octupus, which is £10 less then the cap over an average household a year, which is a saving of 3p a day!

 

[Minxy]

Surprised you say they "aren't anywhere near the cheapest". It may depend on your particular situation. When I did the sums at the beginning of this year, they were as cheap or cheaper than most others. That was taking into account daily fixed charges etc. I don't have gas, just electric. It may have all changed.

We are dual fuel so that may be why it differs for us, it also depends on what other suppliers there are to the particular areas concerned as not all are available nationwide.

What you have to drill down into is the standing charge (SC) and unit (KW) costs, for some a high SC will be preferable with a low KW cost if they are high users, whereas for low users the opposite could be true. Now that my Mum has gone into a care home we want a rate for her flat with the lowest possible SC as there will be very little energy usage going on (winter 'mothball' heating excepted), however there doesn't appear to be any company that does a KW tariff now with no SC such as Ebico used to which would be the ideal situation.

 

[acropolis22]

We are dual fuel so that may be why it differs for us, it also depends on what other suppliers there are to the particular areas concerned as not all are available nationwide.

What you have to drill down into is the standing charge (SC) and unit (KW) costs, for some a high SC will be preferable with a low KW cost if they are high users, whereas for low users the opposite could be true. Now that my Mum has gone into a care home we want a rate for her flat with the lowest possible SC as there will be very little energy usage going on (winter 'mothball' heating excepted), however there doesn't appear to be any company that does a KW tariff now with no SC such as Ebico used to which would be the ideal situation.

Yeah, I think it just proves that everyone should look very carefully at things like SC and unit costs in their particular situation.

 

[Langtoftlad]

If on the lowest AVRO tariff a rise of 40% or the dearest tariff a rise of 20%. So everyone will be paying more Im afraid.
Looking at your chart,They are all charging the max Government capped price, except Octupus, which is £10 less then the cap over an average household a year, which is a saving of 3p a day!

Is that not why they went bust?
Undercharging

 

[Minxy]

Is that not why they went bust?
Undercharging

I suspect that part of the reason they went bust is because the director was pocketing the money so had no contingency to fall back on!

As for Octopus, they have just agreed to charge £10 less than the 'fictitious family' price cap which is really just a marketing ploy, it doesn't mean that overall they are cheaper than the others, you need to do your homework and not just trust what they tell you.

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[jessthedog]

Is that not why they went bust?
Undercharging

Im not sure why AVRO went bust!
Though there were a lot of Mickey Mouse outfits out there, who havent had the financial clout, to overcome the challenges.
The Commercial gas price has risen by 250% this year! The companies have not been able to pass this on to the customer due to the price cap, so Im sure that has a lot to do with it.

 

[Bernie P]

Is that not why they went bust?
Undercharging

No necesarily. Most of the smaller retailers by there energy on the wholesale spot market where the price fluctuates by the minute ( supply & demand). Their analysts gamble on what the price will do. If say the Russians had decided to dump large volumes of gas onto the wholesale market the price would have plummeted and these companies would have been rolling in it. This time they got it wrong! The big boys buy on the futures market agreeing a price with the supplier years in advance of actually getting it, Allowing them to set a retail price they know they can meet and insulating them from price fluctuations.

It's a bit like trying to live off the "Reduced" ailse in a supermarket. Some days you eat like a king others you go hungry!

 

[kevenh]

Three more energy companies have deduced to stop trading

Enstroga, Igloo Energy and Symbio Energy said they would stop trading on Wednesday.

 

[AJM2]

Yeah, I think it just proves that everyone should look very carefully at things like SC and unit costs in their particular situation.

Anybody who hasn't been looking at those have been kidding themselves if they've just used headlines from savings sites to determine their 'cheapest' supplier. The variations are huge.
The message from Octopus suggests that Nov probably earliest to smoothly transfer to another supplier. By then I think we will have all needed to recognise our bills are going up considerably, particularly if your existing one was substantially cheaper than any other offering (which mine was when I did a check last month)

 

[AndyPK]

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