Avro energy collapsed

[Mickey1]

Hmmmm... I switched from Shell and have been trying to get a final bill. Website has been up and down over the last couple of weeks.

Following you Janine, I switched from shell energy too, although if I log in to shell it tells me I have 7 days left, even though Avro have take a payment.

 

[Larrynwin]

Hmmmm... I switched from Shell and have been trying to get a final bill. Website has been up and down over the last couple of weeks.

It could well be that all suppliers are adjusting terms and conditions on websites to cover for current events.

 

[Mickey1]

Janine , this is a chat with shell energy, Another energy supplier will be due to take over Avro and all of the accounts. You will still be entitled to keep the plan you signed up for with Avro.

 

[Larrynwin]

Shell website/app now up and running.

 

[SpeedyDux]

Page 9
Some smart meters have an electronic disconnect inside, which can be controlled from the utility company’s office, without a crew going to the site.

and

<Broken link removed>

• Automatic Shut-down – if the user failed to notice the remaining power of the energy meter and if it becomes zero, then the electricity energy meter will automatically tripped-off and it interrupts the power supply. The user should purchase electricity.

Therefore energy companies have the potential ability to cut off supply with a smart meter

However:

'People with smart meters are protected by exactly the same strict regulations that protect anyone with a traditional meter relating to an energy supplier switching off or disconnecting their gas or electricity supplies.

This means you should not be cut off if a company goes bust your usage will just be transferred to another organisation.

We shall see what happens in future when reality strikes and a big region starts to have cascading blackouts (like the big one in August 2019). Then all the regulations covering disconnection become academic.

Meanwhile it seems we all get mini-blackouts that some might not even notice.

UK electricity customer yearly lost minutes 2021 | Statista

Customer minutes lost in Great Britain are lowest for the Western Power Distribution network.

www.statista.com

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[Phill D]

Just to put a slightly different slant on this,

Just a had a conversation with eldest son who is a senior buyer and packaging technologist for a manufacturing company.
Their weekly electricity bill has just jumped up an additional £20k per week.
That's £1m a year..
Add to that all his suppliers are likely to have similar energy rise in prices, that has to have a significant effect on all businesses.
So likely that not only energy suppliers going to the wall.

 

[Minxy]

Following you Janine, I switched from shell energy too, although if I log in to shell it tells me I have 7 days left, even though Avro have take a payment.

There are quite a few now who insist on an 'up-front' payment (ie credit the account) when you switch to them, not a bad idea for them if you think about it as they don't have to stand the cost each month and then claw it back from customers with a DD, however it can mean you're paying for energy twice in the same month so it needs to be budgeted for.

 

[Realist]

I don’t know if this is allowed put if it helps great.

I’m with Octopus Energy and if anyone uses this link we both get £50.00 each so it’s a win win and all helps: share.octopus.energy/noble-lake-734

And if it’s a business account then it’s £200 split.

 

[Colino]

You could've woken me up with a big ALERT on fun!

Sorry

 

[Colino]

Hmmmm... I switched from Shell and have been trying to get a final bill. Website has been up and down over the last couple of weeks.

I suggest you keep all your bills from Shell (Formerly First Utillity) Especially the one with final bill on it. I had trouble with them for 3 years after I left. I had to go to the ombudsman twice. If the govt switch me from Avro to Shell I'll be leaving ASAP!
I still have all my bills from them and correspondence with the ombudsman. Just incase.

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[SpeedyDux]

There are quite a few now who insist on an 'up-front' payment (ie credit the account) when you switch to them, not a bad idea for them if you think about it as they don't have to stand the cost each month and then claw it back from customers with a DD, however it can mean you're paying for energy twice in the same month so it needs to be budgeted for.

I wouldn't trust a company that insists on advance payment and then collects a DD at the end of the same period. Double-dipping by sharks. Let them raise working capital elsewhere. I bet the supplier operates the DD before paying anyone further up the supply chain. It would be daft not to.

 

[Minxy]

I wouldn't trust a company that insists on advance payment and then collects a DD at the end of the same period. Double-dipping by sharks. Let them raise working capital elsewhere. I bet the supplier operates the DD before paying anyone further up the supply chain. It would be daft not to.

The DD at the end of the same period would be to the OTHER supplier, ie your original one, eg if you're with EDF that charges for the DD in arrears and switch to Avro (yes I know you can't now!) who want a DD prepayment up front, at the time you switch you could end up paying the arrears DD for EDF and then prepayment DD for Avro.

 

[gus-lopez]

This is a world wide problem. Europe are in the same boat!

Spain targets energy firms as European bills surge

Bills are spiralling in several countries and Spain agrees emergency measures to help consumers.

www.bbc.co.uk

Yes but here the power companies have been scamming the end user in collusion with the government for years. Electricity prices were regulated by the government here for many years & the gov .es paid the elctricity companies the difference. !! Even a professor of economics at Madrid uni stated that the 30 billion euros the gov.es owed the supply companies at least 12 or 13 years ago was nothing less than "excess profits"

From your link,

• A new sort of smart meter would need to be installed in every home in the UK

And how many years will it take to do that, go through all the discussions and arguments and then fit them to every household in the country.

took 4 years here in total. from start to finish.
All the gov.uk do is pass a law . anyone who refuses to have one installed/ continues to use electricity is
A ) committing a criminal offence & B) gets cut off.

And on that note why oh why did they privatise our basic utilities? We should have nationalised electric,gas,water, rail, and elderley care !it seems to have all gone downhill since privatisation

That's why they did it .To earn more money.To put all the infrastrctre costs on the general population & in the case of water to make the consumer pay for all the upgrades needed to stop sewage dumping in the rivers& sea.

They can’t get I D cards accepted so dont think this would get much chance going through.

As above .Just pass a law. job done .

I would like to know how this would work as they would have to install an isolator connected to the incoming supply where the main supply incoming fuse is fitted and there isn't one fitted to mine.
Also, who would do the 'disconnection' as the company that fitted it would ne longer be trading.

the smat meter you already have . it has the electric going in & out to your fittings.

I believe that it is possible in the future but the current smart meters do not have this ability to disconnect. Also, what is there stopping anyone from unplugging their smart meter, the internal batteries don't last long so don't see how a 'dead' smart meter could do anything to disrupt supply.

That's just the mickey mouse bit for you to play with. The meter installed is the smart unit

But in any case, as has been mentioned several times already, there would be a process to go through first including discussions with the user and this would mean that a mass disconnection would not be possible due to the number of man hours needed to comply with guidelines.

As above. No need to talk.pass a law ,job done ,cut off any that refuse.

I'd be surprised if anyone with Scottish Power who had meters fitted by them If they didn't have the ability to turn you off as they are spanish.
Also remember that here the companies had to pay for the installation of the smart meters & that did not stop them installing state of the art units. They saved on the costs of employing meter readers.

 

[SpeedyDux]

The DD at the end of the same period would be to the OTHER supplier, ie your original one, eg if you're with EDF that charges for the DD in arrears and switch to Avro (yes I know you can't now!) who want a DD prepayment up front, at the time you switch you could end up paying the arrears DD for EDF and then prepayment DD for Avro.

If it is a refundable deposit to jon Avro, that's different; but that's not what you are saying. It would raise a red flag. I would only be willing to switch supplier on terms that I pay monthly in arrears by DD, based on meter readings. That's how my current dual fuel supplier works. Seems reasonable to me.

 

[kevenh]

I believe that it is possible in the future but the current smart meters do not have this ability to disconnect. Also, what is there stopping anyone from unplugging their smart meter, the internal batteries don't last long so don't see how a 'dead' smart meter could do anything to disrupt supply.

You're confusing the consumer heads up display of the energy usage with the smart meter(s) in the utilities cabinet.
The latter send usage info to you indoors and the provider.

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[Janine]

I would only be willing to switch supplier on terms that I pay monthly in arrears by DD, based on meter readings. That's how my current dual fuel supplier works. Seems reasonable to me.

Do we have that choice? Once the direct debit mandate is completed, the supplier can take payments at a date to suit them.

I must admit that I was surprised that Avro took a payment so soon after signing up with them. I got the welcome email on the 18th August and first payment went out on the 1st September.

No communication since.

 

[SpeedyDux]

Do we have that choice? Once the direct debit mandate is completed, the supplier can take payments at a date to suit them.

I must admit that I was surprised that Avro took a payment so soon after signing up with them. I got the welcome email on the 18th August and first payment went out on the 1st September.

No communication since.

Always worth reading the fine print in their T&Cs. Sorry to hear that you are one of the many who will be disappointed.

I'm with another small supplier, Utility Warehouse. A wholly-owned subsidiary of Telecom Plus PLC. Fingers crossed, eh.

 

[The Dotties]

Calm down dear! These blips happen, and it's not just this Country the Continent is having the same blip with Gas prices and the linked issue with CO2 shortage.

If you really want green power Ecotricity have been at the forefront of Green energy production. Dale Vince unlike many of the energy companies that are just re-sellers Ecotricity have produced Green power and sell it since the mid 90's

DV, on local news last night said he would not be taking any new customers from the failed companies as it would cost Ecotricity £400 between now and April due to the price cap.

 

[Coolcats]

DV, on local news last night said he would not be taking any new customers from the failed companies as it would cost Ecotricity £400 between now and April due to the price cap.

Fair enough why would any company wish to absorb the debt of another unless they wished to buy the business,

 

[Realist]

I don’t know if this is allowed put if it helps great.

I’m with Octopus Energy and if anyone uses this link we both get £50.00 each so it’s a win win and all helps: share.octopus.energy/noble-lake-734

And if it’s a business account then it’s £200 split.

I’ve had a few take up the above offer and so far Octopus have not changed their fixed energy tariff or package so anyone moving over gets it at a low fixed rate, no exit fees and also this £50 credit, win, win.

share.octopus.energy/noble-lake-734

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[Realist]

Double post my mistake.

 

[Coolcats]

Here is a novel thought, how about nationalising the energy industry one lowest pice for all, one CEO and board to pay and the profits, rather than being paid to shareholders are re-invested oh and those £50 handouts, well that could just go back into the re-investment pot..........I will get my coat

 

[Colino]

 

[chaser]

Here is a novel thought, how about nationalising the energy industry one lowest pice for all, one CEO and board to pay and the profits, rather than being paid to shareholders are re-invested oh and those £50 handouts, well that could just go back into the re-investment pot..........I will get my coat

No need to get your coat mate, I have said the same on here many times, you would think nationalisation has got to be right, but for many reasons it just doesn't work, beats me why not.
Just look at railways, how many highly paid people do we have at all the different companies doing exactly the same job, electric, water , phone, bins, all sorts, things that have to be done all over the country, all with repeated people at the top.
Where did it all go wrong?

 

[John Barrett]

No need to get your coat mate, I have said the same on here many times, you would think nationalisation has got to be right, but for many reasons it just doesn't work, beats me why not.
Just look at railways, how many highly paid people do we have at all the different companies doing exactly the same job, electric, water , phone, bins, all sorts, things that have to be done all over the country, all with repeated people at the top.
Where did it all go wrong?

Like many on here, I've stood at the sharp end of management. I think that an organisation doesn't have to be nationalised to be run properly, it just has to be run properly...

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[gus-lopez]

Do we have that choice? Once the direct debit mandate is completed, the supplier can take payments at a date to suit them.

Yes ,you cancel the dd & tell them what date you would agree with.not as though they will be cutting you off?

 

[chaser]

Like many on here, I've stood at the sharp end of management. I think that an organisation doesn't have to be nationalised to be run properly, it just has to be run properly...

Yeah but the person who is the right one could run them all, without having inferior people splitting it in to small pieces.

 

[Emmit]

To those who have had a supplier go under I can give you the following.
Ofgem will provide you with a new supplier who will provide you with a continuity of supply.
The new provider will contact you and tell you of the above and tell you what the tarrif will be.
As a result of them being engaged by Ofgem to do this, they will continue to collect your D/D from your previous, now defunct supplier. Should you take unilateral action and close your D/D you may find that, although you have continuity of supply, you may be charged a less favourable tarrif. After all, you have pulled the plug despite them stepping in to help.
What you should be doing is checking the market to find your best supplier at a tarrif that suits you.
As we are motorhomers you may consider, in addition to the unit price, also check on the standing charge per day for the supply of the utility. We went for a Company that was charging a third of the Standing charge used by many Companies. That counts for a lot as, when we are away we use little or no energy.
When your new Co. finishes completing the changeover, IT IS AT THAT Time that you should change (if necessary to move to the new Co. YOU have chosen.

I hope this helps.

 

[Janine]

What you should be doing is checking the market to find your best supplier at a tarrif that suits you.
.

I thought that we were supposed to wait until the new supplier has been in contact before we can switch to a supplier of our choice?

 

[funflair]

I thought that we were supposed to wait until the new supplier has been in contact before we can switch to a supplier of our choice?

I think that is what Emmit says here.

When your new Co. finishes completing the changeover, IT IS AT THAT Time that you should change (if necessary to move to the new Co. YOU have chosen.

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