Volkswagen has ‘a year, maybe two to turn around’, financial chief warns

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I have had an horrible experience with VW EV we bought a WV e-up it's three years old and recently after charging it at home like we normally do the next morning went to drive it and got a error message saying "electric fault contact workshop".
RAC towed it into amazon dealer and that afternoon I got a vidio from them saying small puncture in the battery case and another one in the battery new case,battery and safety wiring needed cost £21.680
That's more that it would cost to replace it.
I'm waiting to hear from my insurance now.
I will never buy a VW electric again.
I contacted VW at customerservices@volkswagen.co.uk
And they are not interested even thought the battery has 8 year warranty they say damaged less see what the insurance day.

John-Laika. RAC towed it into amazon dealer ? Did you mean a VW dealer ?