Very unhappy purchasers!

[pelican]

I am a perfectionist in every thing I build , it really annoys me when something isn’t quite rite , it catches my eye constantly BUT after a month it disappears, you get used to it , then I think what was all the fuss about lol

You spelt right rong

 

[Barclaybasher]

Some on here ought to try being on the retail/customer service side.........

.....you can please most of your customers most of the time.........

...........some will look for problems and never be satisfied..........

.....sometimes it isn't 'buyer beware'............ it's 'seller beware'........

and the use of the internet to slag off businesses isn't the way to get anything sorted....

 

[mitzimad]

....

and the use of the internet to slag off businesses isn't the way to get anything sorted....

pot and kettle with your user name

 

[Richard n Ann]

You spelt right rong

What does rong mean? ??

 

[Barclaybasher]

pot and kettle with your user name

You're dead right...........and it's still not sorted

...... and I don't recognise Barclays as a 'business'..

..with Barclays it is 'til death us do part'....literally

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[Scotch mist]

You spelt right rong

I am a perfectionist in every thing I build , at no time did I say I could spell lol

 

[PORKSTER]

Fair play to the bloke

 

[Paul van Zyl]

Use a non-permanent paint and paint all your complaints on the motor home. You can drive around with this all around the entrance, not blocking any access. Just write in big letters so it is easy to read. This will probably get more attention than a banner.
Good luck and thank you for fighting for everyone!
Paul.

 

[robnchris]

Some on here ought to try being on the retail/customer service side.........

.....you can please most of your customers most of the time.........

...........some will look for problems and never be satisfied..........

.....sometimes it isn't 'buyer beware'............ it's 'seller beware'........

and the use of the internet to slag off businesses isn't the way to get anything sorted....

If you make something to sell then the person buying is right to expect you have made a good job of producing whatever your item may be to be as your glossy brochure portraits it.

If it's not as advertised then you the seller should expect hell and and damnation for poor build quality and for whatever follows to until the issue is resolved to the customers satisfaction.

 

[Barclaybasher]

If you make something to sell then the person buying is right to expect you have made a good job of producing whatever your item may be to be as your glossy brochure portraits it.
If it's not as advertised then you the seller should expect hell and and damnation for poor build quality and for whatever follows to until the issue is resolved to the customers satisfaction.

I absolutely agree that poor design or build quality is unacceptable but is asking for a £50k refund for a squeaky hinge, an oven door that can't fully open or as on another similar thread a sink that drains too slowly a bit over the top?

Hell and damnation? - we're talking motorhome problems not life and death.

The complaints are real though and should be dealt with promptly but it can't always be done - if every customer wanted their work done immediately nothing would get done - most workshops are booked weeks in advance.

I would never buy a new MH but those that do should check the dealer's showroom models for suitability and quality, the show models aren't 'special' they are standard production models.

Making your complaints public probably won't help resolve issues it just 'draws a line in the sand'.

Someone mentioned it here so I will say that is what I did with Barclays
- I 'drew a line in the sand' - and God help them if they step over it................

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[Sabino]

if every customer wanted their work done immediately nothing would get done

No, ..If every customer wanted their work done immediately, and they were forced to do it, they would get the job right before they sold it in the first place far more often.

 

[tonyidle]

I did think that Brian, I think they will probably eject him

He may not have the right but it'll take them three weeks and a Court Order to eject him.

 

[eddie]

Frankly there is complaining and there is complaining

The same as reviews, I normally read the negative reviews first, recently, for example, a pub that we were thinking about visiting

One negative review was "The pub overlooks a picturesque harbour and is well known for fish dishes but the reviewer didn't expect to have to park in the harbour car park and pay, just to be able to eat in the Seventeenth Century Pub and why isn't there a car park!" It went on to say that "the food was really good though"

So a One out of Five star review because the moron didn't realise that there were no cars in the Seventeenth Century! where the food is really good!!

On our campsite we have negative reviews from people that haven't even stayed on the site!

If I were the dealer, I'd have the video playing in the dealership if the guy was parked up outside.

He could clearly lubricate the squeaky hinge, and yes somethings don't quite line up, this is why some vans cost less than others: build quality and design.

As for the seat, it seems his biggest gripe is that he has to "remember" that he has dropped his handbrake to make up his bed! So what! My mate has to re-position both his Captains chairs to drop down the bed in his Hymer costing over twice the amount that the video guy paid.

I think that the man will moan himself into an early grave and it is very sad, as he won't get a refund, and even if he did, what the hell would he buy that would be any different if he is unhappy about a squeaky hinge?

He seems to have a funny idea about the way that the world works, he is instructing National Newspapers what to do, he has photographic evidence that he caught his knuckles when he reapplied the handbrake the first time he swivelled the seat! Well, he hasn't done it again since so obviously it can be done OK if you pay attention! Cause to reject a motorhome? clumsiness?

I am not condoning poor customer service or poor build quality, but peoples response must be tempered with a dose of reality in my opinion.

 

[eddie]

Use a non-permanent paint and paint all your complaints on the motor home. You can drive around with this all around the entrance, not blocking any access. Just write in big letters so it is easy to read. This will probably get more attention than a banner.
Good luck and thank you for fighting for everyone!
Paul.

People have done that in the past and still own the vehicle that they vandalised

 

[138go]

Still trying to work out why you would want the oven grill door open and then try and open the oven door. The fact the oven door hits the side cupboard is just what happens in tiny spaces. We have a door in the Laika that was replaced before we got it as someone opened left the grill door open and someone else tried to open the door.

He had the opportunity to look round the Motorhome before he placed his order so should perhaps have noticed that not everything fitted or lined up. We all get rattles it's just part of the way things are built. Some rattle a lot less than others especially if you let the tires down to the correct pressure rather than 80psi all round.

As for the customer always being right well ... If you are in business it's just one of those things that you have to put up with. You will always get the awkward customer who just will not listen. It's how you handle it thats the key.

Customer Service is evidently not one of the strong points of the Dealer he choose to buy from. Perhaps he should have done his homework BEFORE he purchased.

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[138go]

Frankly there is complaining and there is complaining

The same as reviews, I normally read the negative reviews first, recently, for example, a pub that we were thinking about visiting

One negative review was "The pub overlooks a picturesque harbour and is well known for fish dishes but the reviewer didn't expect to have to park in the harbour car park and pay, just to be able to eat in the Seventeenth Century Pub and why isn't there a car park!"

Our local had a terrible review saying they were disgusted that they couldn't get a Sunday Roast. The pub has never had Sunday Roasts on the menu they just don't do them !

 

[Simon Select]

Most of those issues would have been sorted with a decent handover.
Its his first van, so for instance anyone that has experience will know that a hob lid is going to rattle and you stick a tea towel under it. The dealer could have sorted the squeaky hinge with a bit of clear grease which should have been picked up at PDI.
Swivelling the chairs, the guy seems to be making a right hash of, just swivel them towards the inside of the van not towards the doors, no need to lower handbrake.
First thing we advise when we do a handover with any new motorhomer is to go to a pound store and get some of the rubber matting/mesh to line your cupboards with which will help with a lot of rattling!

 

[weejocky]

The reason this guy is stuck with this van is not a dealer in the land will sell the pedantic nutter another. As for build quality, he paid no mind to that when he made a video by filming a page of text without a tripod inflicting eppilepsy on anyone stupid enough to watch all of it.

I feel sorry for the guys wife, though I'm sure if theyve been together a while has done for herself already

 

[SpeedyDux]

He may not have the right but it'll take them three weeks and a Court Order to eject him.

Alternatively they could get an injunction Order in advance, based on this bloke's much publicised intentions. Possibly with a power of arrest for good measure if the Judge is feeling generous.

 

[pelican]

Most of those issues would have been sorted with a decent handover.
Its his first van, so for instance anyone that has experience will know that a hob lid is going to rattle and you stick a tea towel under it. The dealer could have sorted the squeaky hinge with a bit of clear grease which should have been picked up at PDI.
Swivelling the chairs, the guy seems to be making a right hash of, just swivel them towards the inside of the van not towards the doors, no need to lower handbrake.
First thing we advise when we do a handover with any new motorhomer is to go to a pound store and get some of the rubber matting/mesh to line your cupboards with which will help with a lot of rattling!

A tip for you, Sell them the rubber mesh matting.

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[Yanik Olsen]

Sorry for my ignorance....is autosleeper made by autotrail, some comments here suggest they do?

 

[Geo]

I feel sorry for the guys wife, though I'm sure if theyve been together a while has done for herself already

She has tried,
She threw herself in front of the Auto Sleeper but the front bumper fell off causing her no harm

 

[Kannon Fodda]

Sorry for my ignorance....is autosleeper made by autotrail, some comments here suggest they do?

Nope two different organisations:

Autosleepers factory is in the Cotswolds. They list the dealer Marquis as a subsidiary (although Marquis will sell other brands too).

Autotrail, not the subject of the complainant's video, are built Grimsby, and are part of the Trigano group.

EDIT: Autosleeper's website doesn't show parent company ownership, but Trigano's websites show Autosleeper is a Trigano group brand.

 

[Ranger]

Alternatively they could get an injunction Order in advance, based on this bloke's much publicised intentions. Possibly with a power of arrest for good measure if the Judge is feeling generous.

No need, when you enter the site there are plenty of signage stating that vehicles not parked in designated places and showing the correct pass will be removed and by entering the site you agree to the terms of the contract.

 

[MichaelT]

Most of those issues would have been sorted with a decent handover.
Its his first van, so for instance anyone that has experience will know that a hob lid is going to rattle and you stick a tea towel under it. The dealer could have sorted the squeaky hinge with a bit of clear grease which should have been picked up at PDI.
Swivelling the chairs, the guy seems to be making a right hash of, just swivel them towards the inside of the van not towards the doors, no need to lower handbrake.
First thing we advise when we do a handover with any new motorhomer is to go to a pound store and get some of the rubber matting/mesh to line your cupboards with which will help with a lot of rattling!

You cannot swivel the chair the other way as the handbrake is in the way or at least has been on both vans we have owned. Not a problem if you are just turning to sit but for him the make the bed he has to swivel 108 degrees so has to release handbrake.

I did try and look at the video with all his issues but fell asleep half way thru, most seem to be trivial issues that can easily be rectified except of course rattles which we all know need rubber matting and/or towels to stop. The screw in door can be removed, hole filled and a shorter one put in, I do not think the hole will show on the outside.

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[Jim]

Nope two different organisations:

Autosleepers factory is in the Cotswolds. They list the dealer Marquis as a subsidiary (although Marquis will sell other brands too).

Autotrail, not the subject of the complainant's video, are built Grimsby, and are part of the Trigano group.

I was sure Auto Sleeper were Trigano owned too?

 

[MichaelT]

I was sure Auto Sleeper were Trigano owned too?

Not according to the blurb, and they obviously don't agree with the OP about the quality

It all started with the Trevelyan family and their two young sons, back in 1961, who were searching for a touring holiday with a difference. Resourcefully, they built their own motorhome based on a Morris J2 van, which took them to the South of France for their holidays. Learning valuable lessons from the prototype, they returned and incorporated design refinements into a second model, Austin-based this time, which soon attracted the attention of dealers Henlys of Bristol. Faced with an order for five more models, they employed local builder Bob Halling as a subcontractor, who was later employed as Works Manager for the company, and Auto-Sleepers was born. Today Auto-Sleepers remains a family orientated business and is still staffed by people who are passionate about quality motorhomes.
Auto-Sleepers has nearly 60 years experience in meeting the needs of customers who are looking for the best in British-built motorhomes. Based at Willersey in the Cotswolds, we still take great pride in our hand craftsmanship and design expertise. Great time, care and effort go into the making of an Auto-Sleepers motorhome and it shows. The furniture, fittings and fitments are all of the highest quality, modern and stylish coupled with quality and innovation, all hand built to offer many years of pleasure. And because our designers use and live with our motorhomes, they know from experience what works and how to make the best use of every cubic centimetre of interior space. That’s why so many of our customers keep coming back to us

 

[Jim]

Trigano seem to think they own them

Don't think it was last year, but it wasn't that long ago they sold out.

 

[Kannon Fodda]

Yep sorry, the Auto-sleepers website is misleading as it so heavily implies the family ownership, without mention that Trigano have a say in them. ASA referral anyone?

 

[chaser]

Now that's a quizer, the auto sleeper in the op is without an hyphen whereas in jim s link they are auto-sleeper, is there a difference?

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