Very unhappy purchasers!

[MR. FUSION]

Makes you wonder though doesn't it, how much has it cost and yet I can build my own with no experience for 4 grand all in and have none of them problems.

This is mass production for you, I dont think many people in production will give a toss about quality unless it can be traced back to them personally.
But it's not new, most of the production Delorians were practically rebuilt by the dealers before going on sale!!
TR7's built at Speake, Hillman Imps built at Linwood........nuff said

 

[stevewagner]

Well done him. We've just watched his 15-minute video and his van is truly crap.

I'll get this posted via a friend on the Autotrail Unhappy Owners Club and perhaps we can get a few hundred of them to attend as well. There's quite a few rejecting their vans at the moment so I'm sure they would be interested in something like this.

I had no intention of visiting the NEC this year but that's going to change now.

Good man. This is what these companies need.

It's an Autp Sleeper

 

[stevewagner]

Moaning gi

We turn them in and if necessary slide the driver's seat to clear the steering wheel. No problem with handbrake that way.

Half of those moans we have and accept as normal -- the rattling cooker top, only cure a towel. The oven door, ours hits the bed, but it opens enough. Grill, don't all grills interfere with the oven door ? A squeaking door, what's wrong with a squirt of lubricant ?

He comes across as a moaning git by going over the top on trivial bits instead of concentrating on real problems that should be fixed if he motivated the dealer to do them.

That sat installation was appalling.

'Moaning git' is a bit unkind when the problem is lack of quality control and poor design. Yes some may be trivial but considering the cost of new motorhomes even at entry level, it's not too much to expect that everything should work as designed. The supplier should have made more of an effort to put thing's right and not just bodge because they don't get paid enough by the manufacturer. If they choose to sell that marque they should honour the warranty work regardless.

 

[Blue Knight]

It's an Autp Sleeper

Yep, I know, he mentioned the name a few times in the 15-minute vid.

This should be a bigger thing than just a single guy making a stand against AS. There's also a whole load of people having serious issues with AT too so what better than to combine the forces; add the other Brit and European brands and we may make a difference, especially at a time when the motorhome industry is not looking particularly healthy these days.

 

[ceejayt]

Part of the problem is that once you have three or four issues not dealt with you really start to look hard and suddenly everything is a huge problem.

I watched the video, some of it is annoying and some of it is crap workmanship. As a customer, Marquis probably think he is beyond helping as nothing will ever be right.

Very sad all round

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[Basildog]

I'm in Hanover that week but its almost worth coming back and doing something similar on the Hymer stand as a member of the "Leaky Creaky Hymer Owners Club" so we can start to make our voices heard

Ours is a complete pile of junk too ?
The list of faults just keeps growing, time for some serious action with ours as I am completely sick of it now .

 

[Steve and Denise]

It might be, but the owner can refuse entry for any rule they like, like not allowing the wearing trainers in a "public" nightclub.

When is the last time us youngsters saw you in a nightclub Jim ??

 

[TM59]

Managed to watch the video. Owner has definitely cause for complaint. In my opinion most motorhomes would have some of the issues talked about. Turning the seat intrigued me most. Every motorhome I have owned the seats always turned in. With regard to the drivers seat I drop the steering wheel prior to turning the seat. Have had 4 new vans over the last 16 years, built quality just gets worse.

 

[adt]

We’ve got a ‘16 Autosleeper Nuevo ES, bought from Marquis Preston.
Must say I’ve never turned the seats that way round and never had to take the handbrake off. The drawer issues happened to us over time and I adjusted the mechanisms, the oven and grill is not an issue. My bathroom door started squeaking and I lubricated it.
Granted there are some faults I would not have been happy with like the bulges in the walls and the satellite fit.
Maybe I just see some of the faults as predictable in a shaking, travelling box and there is a method of me sorting things as they move. But I know there are lemons in most makes and had a chat recently with someone who had a Broadway which really was bad, with virtually none of the electrical systems on board working.

The “funniest” fault I had was arriving at our first site and went for a walk, when I came back the van didn’t look right, the front number plate had fallen off. The next day the rear plate fell off as I walked round the back of the van !!

 

[GMLS]

The “funniest” fault I had was arriving at our first site and went for a walk, when I came back the van didn’t look right, the front number plate had fallen off. The next day the rear plate fell off as I walked round the back of the van !!

Don't clown around or use the horn or your doors might fall off!

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[Jaws]

You know what has happened here... It has started with a couple of nlggly problems that should have been an easy fix
For what ever reason the problems were not addressed properly and the dealer has ( in the guys opinion ) not been very helpful or sympathetic ..
After that every little problem has been amplified and escalated in his head which has brought him to this point

If the original problems had been dealt with swiftly you can bet all would be well in the world

But we, as experienced motorhomers, know full well the average dealer ( far from ALL dealers I might add ) treat their customers as nowt more than an irritating necessity

 

[Ivory55]

This is mass production for you, I dont think many people in production will give a toss about quality unless it can be traced back to them personally.
But it's not new, most of the production Delorians were practically rebuilt by the dealers before going on sale!!
TR7's built at Speake, Hillman Imps built at Linwood........nuff said

A lot of businesses use zero hours zero interest workers in peak times. You get what you pay for if you’re only after cheap labour then that’s what you get.

 

[Hymer 1961]

After watching the video I’m no longer humming ‘oh what a beautiful morning’.
Poor guy how depressing. It seems almost criminal that Autonightmare could design and build, and I use those words loosely, such a poorly executed Motorhome.
If their R&D is using crayons and a fag packet to sketch out their designs it won’t be long before another company goes to the wall. My advice would be to get rid quick and sell it back to them, even if it means losing money, at least you get your sanity back.

 

[Cheshirecat57]

Surely he does not have a democratic right to park on private land and carry out his protest.

I did think that Brian, I think they will probably eject him

 

[Cheshirecat57]

Industry has swollen due to the boom time we have had for 10 years since recession
That breeds bad behaviour at all levels, from shoddy manufacturing to here-today-gone-tomorrow-back-the-next-day chancers,who see a quick buck from a (generally) gullible buying audience

When the going gets tough, the buyers that are left must vote with their feet

In the short-term buyers with deposits need to be VERY cautious

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[Jim]

I did think that Brian, I think they will probably eject him

I've no doubt they will. If he refuses to leave they will be able to use the minimum force required to eject him. That might require dragging his van away and will they do that? Who knows. it gets interesting at that point and they will probably call the police. But the Police will likely say trespass is not criminal but damaging someone's property, or using too much force is and it all gets a bit messy.

Little to gain too as I doubt a single motorhome publication will cover his protest.

Interesting fact, more motorhome enthusiasts will visit motorhome fun in October than will visit the NEC. Similarly on faceache and twitter et el. He might not have to turn up as anyone visiting will know about his beef already, his aim already achieved

 

[hilldweller]

'Moaning git' is a bit unkind

I said he came across as a moaning git. Boring voice. Many of the faults were either trivial ( two doors less than 1mm out of alignment ) or normal ( motorhomes do rattle ) or non-existent ( exposed low voltage wiring ).

Attitude is very important when complaining. You've got to get them on side and want to help you.

This is an excellent thread for new owners, plenty of food for thought on how to handle new ownership.

 

[chaser]

I said he came across as a moaning git. Boring voice. Many of the faults were either trivial ( two doors less than 1mm out of alignment ) or normal ( motorhomes do rattle ) or non-existent ( exposed low voltage wiring ).

Attitude is very important when complaining. You've got to get them on side and want to help you.

This is an excellent thread for new owners, plenty of food for thought on how to handle new ownership.

I sympathize with the bloke and it's not acceptable on a van that price but most of the things he is moaning about are an easy fix , and you have to expect a bit of rattle on loose stuff in a moving vehicle but he is not going to get the more serious stuff looked at by making complaint after complaint about trivial things.

 

[MR. FUSION]

I sympathize with the bloke and it's not acceptable on a van that price but most of the things he is moaning about are an easy fix , and you have to expect a bit of rattle on loose stuff in a moving vehicle but he is not going to get the more serious stuff looked at by making complaint after complaint about trivial things.

I took that attitude with my new house, only the long list of major faults was my interest in getting fixed and stuff I couldn't do myself. The stuff I did fix myself was better than the subby uniterested baboons could do.

 

[Minxy]

What I don't really understand about this is that he MUST have seen one of these, or similar, MHs in the flesh before he purchases so could easily have had a mooch round and found how the electrics etc are done so if he wasn't happy with them he shouldn't have bought one. A lot of the stuff he's 'whinging' about shows he's never had a MH before and that he hasn't a clue about some stuff. That's not to say that he's wrong about mentioning them but if he'd gone onto a forum and asked about them he'd have got lots of useful info/advice about the reality of squeaks, rattles etc in a moving vehicle, as for the oven 'issue' he's just looking for problems that don't actually exist.

Some of the trim etc needs sorting and the cupboard door alignment is one thing that should be able to be sorted easily (even though they've apparently had a go once!), as for the bathroom door, to me it seems that one of the 3 hinges is misaligned and not 'square' with the other 2, hence the creaking, this can be sorted too but I'd be a bit annoyed about the screw 'nearly' coming through but if it's removed the trim should be able to be pushed back so will hardly be noticeable.

I can't remember everything he's going on about as I watched it last night but the only thing that really sticks in my mind is the sat dish installation which is clearly wrong and needs removing and putting somewhere else, or if there's no-where else for it, he'll need to do without or replace it with another make which can be mounted that way or is smaller to allow it to be turned 90 degrees to the rear.

As for the swivelling of the chairs ... please kill me now! In all the years of ownership I have NEVER been aware of anyone doing it that way, in fact the swivel mechanism on all the chairs we've had has never allowed them to go that way round (they are right and left handed). We have to move our drivers seat around on it's runners with it's arms down to get it to go past the steering wheel, to me it looks like he just wants to complain about it.

It comes across as if he thinks it should all be the same as it would in a home domestic situation but needs to realise that 'squeezing a quart into a pint pot' means there are things you have to accept can't be (eg the oven door).

I sympathise as it's bl**dy annoying but he's really blowing it well out of proportion.

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[138go]

To be honest I thought he was being a bit picky. Doesn't he know that you can push the steering wheel in a couple of inches and why turn the seat towards the door. Ours turns round ok just move it forward. Glove box looks the same as ours. According to Fiat ours looked Ok. Like his cure for rattles bits of card and tissues everywhere. Pools of water on the roof what does he expect it's flat. See his point about the dish someone didn't read the instructions or somebody did and realised it wasn't going to fit. He is evidently expecting a far higher standard of finish than he paid for.

It certainly looks like this is his FIRST Motorhome ..

Good job it doesn't leak ..

 

[zac]

I feel sorry for the guy, i have been in this position myself where the dealer says its fixed or there is no fault and now you have no where to go aside the legal route. This is the option i took and it paid off as my issues were then dealt with but they wouldn't of been if i hadn't been prepared to go all the way. The thing is that it should never of gotten this far, some of those issues are simple for a dealer to fix, the sat installation is shocking and i cannot see how that can now be fixed, along with not activating the tracker and the water leaks all very poor. All these and some of the others he has mentioned are serious issues and one that I think gives him a lot traction to take the legal route and get his money back. Demonstrating is all very well and i commend him for doing that but i don't think he should be relying on this to resolve the issues. He needs to be taking it through CAB and sending the letters one after the other until it has exhausted the process and then court is left. He is taking the long way i think and adding more stress to an already stressful situation.

 

[Ivory55]

Having to drive slowly over speed bumps because of the exhaust! If you don’t do that all the stuff in your cupboards fall out anyway.

 

[zac]

What I don't really understand about this is that he MUST have seen one of these, or similar, MHs in the flesh before he purchases so could easily have had a mooch round and found how the electrics etc are done so if he wasn't happy with them he shouldn't have bought one. A lot of the stuff he's 'whinging' about shows he's never had a MH before and that he hasn't a clue about some stuff. That's not to say that he's wrong about mentioning them but if he'd gone onto a forum and asked about them he'd have got lots of useful info/advice about the reality of squeaks, rattles etc in a moving vehicle, as for the oven 'issue' he's just looking for problems that don't actually exist.

Some of the trim etc needs sorting and the cupboard door alignment is one thing that should be able to be sorted easily (even though they've apparently had a go once!), as for the bathroom door, to me it seems that one of the 3 hinges is misaligned and not 'square' with the other 2, hence the creaking, this can be sorted too but I'd be a bit annoyed about the screw 'nearly' coming through but if it's removed the trim should be able to be pushed back so will hardly be noticeable.

I can't remember everything he's going on about as I watched it last night but the only thing that really sticks in my mind is the sat dish installation which is clearly wrong and needs removing and putting somewhere else, or if there's no-where else for it, he'll need to do without or replace it with another make which can be mounted that way or is smaller to allow it to be turned 90 degrees to the rear.

As for the swivelling of the chairs ... please kill me now! In all the years of ownership I have NEVER been aware of anyone doing it that way, in fact the swivel mechanism on all the chairs we've had has never allowed them to go that way round (they are right and left handed). We have to move our drivers seat around on it's runners with it's arms down to get it to go past the steering wheel, to me it looks like he just wants to complain about it.

It comes across as if he thinks it should all be the same as it would in a home domestic situation but needs to realise that 'squeezing a quart into a pint pot' means there are things you have to accept can't be (eg the oven door).

I sympathise as it's bl**dy annoying but he's really blowing it well out of proportion.

Just had a thought perhaps they have fitted 2 left hand chairs by mistake as i am assuming he has tried to rotate it the other way and it doesn't go. Surely he would of tried going the other way, my drivers chair hit the handbrake but it does pass it without it being let down. I certainly would not be releasing the handbrake at any point just to turn a chair.

 

[zac]

To be honest I thought he was being a bit picky. Doesn't he know that you can push the steering wheel in a couple of inches and why turn the seat towards the door. Ours turns round ok just move it forward. Glove box looks the same as ours. According to Fiat ours looked Ok. Like his cure for rattles bits of card and tissues everywhere. Pools of water on the roof what does he expect it's flat. See his point about the dish someone didn't read the instructions or somebody did and realised it wasn't going to fit. He is evidently expecting a far higher standard of finish than he paid for.

It certainly looks like this is his FIRST Motorhome ..

Good job it doesn't leak ..

Our glove box is worse than that but i don't care as that really is trivial, but i think someone mentioned on here that because the dealer hasn't responded i think all the little faults are now being taken in the same way as the bigger ones. Either way it is not acceptable for this many issues on any new vehicle regardless of who made it

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[Oldbob]

Just a thought, I wonder if the seat bases have been put on the wrong seats, hence they only go in the wrong direction and foul the handbrake.

 

[Minxy]

Just a thought, I wonder if the seat bases have been put on the wrong seats, hence they only go in the wrong direction and foul the handbrake.

He's got a different type of seat swivel to the norm which are handed, these appear to just lock in the centre front facing position so can swivel either way, some info here (they aren't just for the sprinter but it gives info about the handbrake having to be taken off if a lower seat box is used.).

 

[chaser]

Very well spotted , that appears to be the problem

 

[Southdowners]

I can’t see what the man’s trying to achieve.

At best he’ll have a few folk stop and he can moan about his problems to them in person. Most people at the show wouldn’t be in the least interested though - I know I wouldn’t. At worst he’ll be ejected and perhaps end up with a libel case.

His time would be better spent liaising with the dealer to get the faults rectified, if indeed they actually are faults.

 

[pelican]

Attn Theonlysue.
No doubt you have been reading the responses from members regarding your unfortunate problem and your planned demonstration. Some members in an agreement with you and some suggesting a more DIY approach or acceptance by you to some of the smaller issues you have mentioned.
It would be interesting to hear your thoughts so far.
I can sympathise with you regarding some issues but a demonstration is not going to sort the problems.
A constructive meeting with the dealer is the way forward.

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