Not Happy, Autotrail Delaware 1 Year Old Failed Habitation Check - Damp

[gus-lopez]

All faults on a bought-new MH, warranty or not, must be dealt with by the supplying dealer. The responsibility rests entirely with them and I believe any communication by the end user with any OEM simply confuses the issue (and may affect their rights under consumer legislation).

What tony said . It is the supplying dealers responsibility , to rectify all & everything. Additionally if you expect problems then buy on finance then you can get the finance company involved as they are the owners also & want paying.

 

[DBK]

I will keep that in mind but for the moment i am hoping all is now fixed, i expect some issues with a new purchase but i think i have had my fair share. Still on a positive note it may all be ok as at present the dehumidifier doesnt seem to be picking up a lot.

If the damp is in the walls it won't pick up much. But be careful and keep a very close eye on any wood trim, as it dries out, if it is real wood it will shrink, especially across the grain and gaps will open up.

 

[tonka]

If the damp is in the walls it won't pick up much. But be careful and keep a very close eye on any wood trim, as it dries out, if it is real wood it will shrink, especially across the grain and gaps will open up.

Not sure if this will show good enough but This is how my van was 3 weeks ago when i took it to the factory.. Prior damp and drying out has left it looking swollen and the GRP rippled..

 

[zac]

Hopefully I caught mine before it has done any damage. If not it will be going back for sure.

 

[Adbt]

All faults on a bought-new MH, warranty or not, must be dealt with by the supplying dealer. The responsibility rests entirely with them and I believe any communication by the end user with any OEM simply confuses the issue (and may affect their rights under consumer legislation).

NOT NOT NOT TRUE !

The warranty is with the manufacturer, pure and simple . I had cause to threaten to issue proceedings re a faulty habitation door and the EXPERT EXPENSIVE advise was ....... It's the manufacturers responsibility. SIMPLE.

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[Yorick]

All faults on a bought-new MH, warranty or not, must be dealt with by the supplying dealer. The responsibility rests entirely with them and I believe any communication by the end user with any OEM simply confuses the issue (and may affect their rights under consumer legislation).

Yes. Your contract is with them. Nobody else.

 

[Yorick]

NOT NOT NOT TRUE !

The warranty is with the manufacturer, pure and simple . I had cause to threaten to issue proceedings re a faulty habitation door and the EXPERT EXPENSIVE advise was ....... It's the manufacturers responsibility. SIMPLE.

Just not true. If you buy a TV from Argos, the contract is with Argos. Nobody else.

 

[Adbt]

Yes. Your contract is with them. Nobody else.

Absolute rubbish , so what happens if the dealer goes bust ? End of contract ? No more warranty ? NO ITS NOT , THE WARRANTY IS ALWAYS WITH THE MANUFACTURER.
It really isn't a difficult legal concept to get your head round .

 

[Yorick]

Absolute rubbish , so what happens if the dealer goes bust ? End of contract ? No more warranty ? NO ITS NOT , THE WARRANTY IS ALWAYS WITH THE MANUFACTURER.
It really isn't a difficult legal concept to get your head round .

Oh dear. You need to do some research

 

[Yorick]

Oh dear. You need to do some research

This is what the law says

http://www.consumerrightsexpert.co.uk/shop-manufacturer-responsible-for-faulty-goods.html

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[Adbt]

Oh dear. You need to do some research

My research was ( and remember this is real life not the world occupied by Internet warriors ) by utilising the skills of a specialist consumer law solicitor , you can utilise Google ( don't you just love barrack room lawyers ) if you want .
Within seven days my issue was resolved .
FACTS speak way louder than uninformed words

 

[Yorick]

My research was ( and remember this is real life not the world occupied by Internet warriors ) by utilising the skills of a specialist consumer law solicitor , you can utilise Google ( don't you just love barrack room lawyers ) if you want .
Within seven days my issue was resolved .
FACTS speak way louder than uninformed words

Read this...

http://www.consumerrightsexpert.co.uk/shop-manufacturer-responsible-for-faulty-goods.html

 

[Adbt]

Read this...

http://www.consumerrightsexpert.co.uk/shop-manufacturer-responsible-for-faulty-goods.html

READ THIS

My research was ( and remember this is real life not the world occupied by Internet warriors ) by utilising the skills of a specialist consumer law solicitor , you can utilise Google ( don't you just love barrack room lawyers ) if you want .
Within seven days my issue was resolved .
FACTS speak way louder than uninformed words

 

[Yorick]

READ THIS

If I buy ANY product from Argos I have a legal contract with them.

Do you want to argue with that?

I have no contract with the makers.

Do you want to argue with that?


My brother sitting here us laughing his head. He's a solicitor

 

[Chris]

You always go for the dealer first because as said it is the dealer you have the contract with.

If you bought using finance you go after the dealer and the finance company at the same time.

Mind you I don't claim to be a " specialist consumer law" solicitor.

I think I would be very poor if I was

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[Adbt]

If I buy ANY product from Argos I have a legal contract with them.

Do you want to argue with that?

I have no contract with the makers.

Do you want to argue with that?


My brother sitting here us laughing his head. He's a solicitor

And I'm laughing at you and your brother because you are both wrong . ULTIMATELY ( and as your brother is there he may be able to explain that word to you ) the manufacturer is liable .
I could go into details of my particular scenario but I don't want to befuddle you as you appear to be easily confused .

 

[Chris]

And I'm laughing at you and your brother because you are both wrong . ULTIMATELY ( and as your brother is there he may be able to explain that word to you ) the manufacturer is liable .
I could go into details of my particular scenario but I don't want to befuddle you as you appear to be easily confused .

They are only ultimately liable if you can prove they have been negligent though.

Why bother with that when it's easier to prove breach of contract under the Sale of Goods Act/ Consumer Rights Act?

 

[Adbt]

1. Bought Motorhome from dealer
2. Habitation door failed
3. Dealer contacted manufacturer who said not a warranty issue ( adamant and would not budge )
4. I use consumer rights lawyer to use THE LAW to fight my case
5. Manufacturer of motorhome ( not dealer or door maker ) settles matter by agreeing to replace door within 7 days
6. Legal fees now being sought from manufacturer.


I take it that this is simple enough to understand

 

[gus-lopez]

And I'm laughing at you and your brother because you are both wrong . ULTIMATELY ( and as your brother is there he may be able to explain that word to you ) the manufacturer is liable .
I could go into details of my particular scenario but I don't want to befuddle you as you appear to be easily confused .

It may have worked for your situation but the law is quite straightforward, as is EU law. You deal with the person/business who sold it to you. End of there is no further discussion.
If they go out of business THEN it is the manufacturer who would/should get it rectified using another dealer.They wouldn't be doing it themselves as most have no actual facility to rectify anything , they just manufacture products.
Imagine every one buying cars having to chase the manufacturer.

I find it quite amazing that you haven't even considered the logistics of what you are stating , & to understand that it is patently nonsense.

 

[Chris]

1. Bought Motorhome from dealer
2. Habitation door failed
3. Dealer contacted manufacturer who said not a warranty issue ( adamant and would not budge )
4. I use consumer rights lawyer to use THE LAW to fight my case
5. Manufacturer of motorhome ( not dealer or door maker ) settles matter by agreeing to replace door within 7 days

With respect, I don't think you have set a legal precedent there.

You have just established your dealer was crap.

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[gus-lopez]

1. Bought Motorhome from dealer
2. Habitation door failed
3. Dealer contacted manufacturer who said not a warranty issue ( adamant and would not budge )
4. I use consumer rights lawyer to use THE LAW to fight my case
5. Manufacturer of motorhome ( not dealer or door maker ) settles matter by agreeing to replace door within 7 days
6. Legal fees now being sought from manufacturer.


I take it that this is simple enough to understand

Yes & he used the law correctly . The dealer was being fobbed off by the manufacturer ; therefore the lawyer had to go for the manufacturer as it was easier & they were the one denying it was faulty/warranty work. Lawyer had a choice of forcing dealer to do the work, which they would have legally had to, but probably wouldn't have got paid or he could go for the scum causing the problem & make them face their responsibilities.

 

[Chris]

1. Bought Motorhome from dealer
2. Habitation door failed
3. Dealer contacted manufacturer who said not a warranty issue ( adamant and would not budge )
4. I use consumer rights lawyer to use THE LAW to fight my case
5. Manufacturer of motorhome ( not dealer or door maker ) settles matter by agreeing to replace door within 7 days
6. Legal fees now being sought from manufacturer.


I take it that this is simple enough to understand

I think you might struggle with number 6.

Do keep us posted though.

 

[TheBig1]

I think you might struggle with number 6.

Do keep us posted though.

many have tried an failed as you know

 

[Blobsta]

Well to say i am not happy would be an understatement, my 12 month old Autotrail Delaware has just failed the Habitation check due to "significant amount of damp" offside in the garage area.

Since i purchased this last November i have had issue after issue with this vehicle and although they have been relatively minor they all take a considerable amount of effort to repair due to the distance we are from the dealers.

I do not expect any kind of damp in a 12 month old vehicle, Autotrail are just blaming normal unforseen events that can just happen. There is some serious lack of quality control on Autotrail's side for these vehicles. This could be the end of our relationship with Autotrail as now i am seriously considering getting shot of it. All the issues just mount up and i am very near the point of just tipping over and resolving the issues once and for all.

I am sure there will be issues with any motorhomes but without going into a full list i have now covered over 3000 miles in just repair work since purchase. Totally unacceptable, i need a manufacturer who actually cares about quality control and that doesn't appear to be a British one.

Rant over.

Hi, have you tried personally to contact AT? If you emailed Steve Moverley at AT with your concerns, he may be able to help. His email is
steve.moverley@auto-trail.co.uk. Found him to be the most helpful.

 

[Gorse Hill]

Does adbt not have a point in that as @Chris pointed out you go for the dealer first (easier), however I notice Chris didn't say you couldn't go after the manufacture, and being a practising solicitor suggest ultimately you could go after the manufacture of the M/H?

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[Brightspark]

Not sure if this has been mentioned in the 9 pages of this thread but I was advised yesterday by someone who lives in Grimsby that Autotrail have closed their service/repair department to make way for the expansion plan. At one time not so long ago they would take back major warranty claims to be repaired in the factory, perhaps that is why they are approving all warranty claims to be dealer repairs.

 

[Chris]

Does adbt not have a point in that as @Chris pointed out you go for the dealer first (easier), however I notice Chris didn't say you couldn't go after the manufacture, and being a practising solicitor suggest ultimately you could go after the manufacture of the M/H?

Yes you can, but you turn the heat up on the dealer first because you have a stronger claim against the direct contracting party.

I don't personally see why some people are getting so arsey about it all - not you by the way.

 

[Gorse Hill]

Yes you can, but you turn the heat up on the dealer first because you have a stronger claim against the direct contracting party.

I don't personally see why some people are getting so arsey about it all - not you by the way.

Wannabe solicitors

 

[zac]

Hi, have you tried personally to contact AT? If you emailed Steve Moverley at AT with your concerns, he may be able to help. His email is
steve.moverley@auto-trail.co.uk. Found him to be the most helpful.

I spoke with the quality manager at autotrail when it was first found and i was told this is to be expected which of course is ridiculous. At present the dealer is sorting the issues as they arise but my personal dealings with autotrail directly have been of no use at all.

 

[zac]

Not sure if this has been mentioned in the 9 pages of this thread but I was advised yesterday by someone who lives in Grimsby that Autotrail have closed their service/repair department to make way for the expansion plan. At one time not so long ago they would take back major warranty claims to be repaired in the factory, perhaps that is why they are approving all warranty claims to be dealer repairs.

They probably dont want the hassle so offload it to the dealer to sort, they are on a win win i think.

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