Not Happy, Autotrail Delaware 1 Year Old Failed Habitation Check - Damp

jenny and mitch said:
They are just stick on/peel off silicone pads. They come off dead easy ...
We used them on our Autotrail Tracker to soften the closing of the cupboard doors etc..
No problem really, but good luck with your van..
Ours had both side windows leaking but were replaced under warranty..
Mitch.
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if they peel off that would be good as they are ugly, not a problem if they do. Is that on the inside that you have used them?
 
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zac said:
It is a lesson learnt for me, i simply now do not trust the british workmanship around motorhomes. I am sure there will be issues with other makes and models but the likes of German built motorhomes just seem to go that extra mile. We have sinced looked at Hymer and Carthago's and they appear to be very well made. I have also looked at the Thor Vegas range in particular the ACE as 30ft which would be our limit and this also seems to be well made. I am more observant now than i used to be and this does help when looking at motorhomes as you look for the things that have caused you issues in the past.

Some professional body needs to be formed to sort these cowboys out once and for all and hold them accountable for all these quality issues.
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Our last motorhome was a Thor Four Winds Siesta RV , we bought new in 2010 and sold a few months ago. Never let us down and looked as good as new after 23k miles on the day we sold it .
 
Larrynwin said:
Our last motorhome was a Thor Four Winds Siesta RV , we bought new in 2010 and sold a few months ago. Never let us down and looked as good as new after 23k miles on the day we sold it .
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I have been looking at the Thor range and they look very well made.
 
Robert Clark said:
Sale of goods act allows 6 years to report faults - search online for all the facts
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i think you will find the law has changed and the sale of goods act is no longer enforcable

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Larrynwin said:
Signature at Westcroft are main agents and carry a fair stock.
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Its a shame you cant import these like you can Hymers/Rapido's etc as the price on a new Thor ACE is 100k to buy over here.
 
zac said:
Its a shame you cant import these like you can Hymers/Rapido's etc as the price on a new Thor ACE is 100k to buy over here.
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Lots of added costs involved with importing , converting for our roads and 240v etc. It can be done but more complicated now due to new EU/UK regs.
Exchange rate also not favourable at the moment.
Even through a dealer you do get far more motorhome for your money than a european equivalent but if buying new you can take a big hit on depreciation.
 
This has been an hilarious few last pages - the legal precedent for bringing your claim against the seller not the manufacturer, is commonly known as The Snail in the Ginger Beer Bottle, more formally known throughout the land as Donoghue v. Stevenson.

It has never ever been reversed since the precedent was established in 1932 !

It does not absolve the manufacturer in any way - the person that sold it you will subsequently be able to claim against them - but that is up to them, not you, and once they have advised their insurers to see if their Products Liability insurance will cough up, actually it's their insurer who will bring the claim to recoup their loss.
 
sedge said:
This has been an hilarious few last pages - the legal precedent for bringing your claim against the seller not the manufacturer, is commonly known as The Snail in the Ginger Beer Bottle, more formally known throughout the land as Donoghue v. Stevenson.

It has never ever been reversed since the precedent was established in 1932 !
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OMG that brings back some sweaty palmed memories of sitting legal exams 35 years ago! My heart rate is through the roof just at the thought :eek:
 
I did put a complaint in yesterday about all the issues. As the amount has been well over what is acceptable on a new vehicle. It should really be the manufacturers that are held to account as they made the van but as they wont deal with you it has to go through the dealer. The dealer has been very accommodating in dealing with the problems but It doesn't cover all the mileage and time spent taking it back and being without the van sometimes for weeks at a time due to where we live.

Hopefully they will pass the complaint to AutoTrail. One can love in hope.

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Zac all I can say is I wish you well in your quest for justice but I fear it will fall on stony ground.
Auto trail couldn`t care less what you or anyone else thinks, there have been 100`s of cases were a new or nearly new motorhome has suffered from water ingress, ( a puzzle to me as we have owned sailing yachts for years and even though they spend their lives on the ocean they never let water in) poor quality fittings and substandard workmanship.
When a case gets too serious all to often the manufacturer will make an offer to the offended party but with the understanding that they sign a gag order preventing them from telling anyone that they have been financially compensated.

The whole business is tainted from top to bottom and I can`t see it changing until we all stop going to the Motorhome Show and asking to buy their substandard products.

Shame on Autotrail for such shoddy work, no quality control and no loyalty to their customers.
Shame on ME if I waste anymore of my hard earned money buying their inferior product.
 
robnchris said:
Zac all I can say is I wish you well in your quest for justice but I fear it will fall on stony ground.
Auto trail couldn`t care less what you or anyone else thinks, there have been 100`s of cases were a new or nearly new motorhome has suffered from water ingress, ( a puzzle to me as we have owned sailing yachts for years and even though they spend their lives on the ocean they never let water in) poor quality fittings and substandard workmanship.
When a case gets too serious all to often the manufacturer will make an offer to the offended party but with the understanding that they sign a gag order preventing them from telling anyone that they have been financially compensated.

The whole business is tainted from top to bottom and I can`t see it changing until we all stop going to the Motorhome Show and asking to buy their substandard products.

Shame on Autotrail for such shoddy work, no quality control and no loyalty to their customers.
Shame on ME if I waste anymore of my hard earned money buying their inferior product.
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Yes i think you are correct as i have already had a reply from dealer watering it all down and making it out to be nothing. And then disputing that there is a 2nd issue with damp even though the engineer specifically stated there was water coming in the 2 back corners when he put a hose on the back of the motorhome. Why would they remove the restraining straps and reseal both garage doors if no water coming lol. As i said if i could give this back with no loss of money it would be gone yesterday. At the moment i am as they say stuck with it but rest assured any and all issues that i find will be fixed but as previously mentioned no more Autotrails for me. I now need to save up so that I can at some point get rid of it.
 
They must be bloody BLIND

There is abolutely no chance of these people ever sorting out there quality issues when everybody is walking around with their eyes shut or there head up their a***

How bloody frustrating
 
You could not make it up! No wonder British manufacturing has all but disappeared:(

4.5 years into my 6 year warrenty serious damp was discovered on day I was PX'ing it in Germany:coffee: Dealer made some calls to insure warranty intact and deal went a head that day at previously arranged price. He was not happy as it meant it needed 2 months of repair before he could sell it on and it was the beginning of the season. This a very good example among others, why I always buy German.

Can you imagine what would have happened here in a similar situation:rolleyes:

I hope you get satisfaction

Eddie
 
Judge Mental said:
You could not make it up! No wonder British manufacturing has all but disappeared:(

4.5 years into my 6 year warrenty serious damp was discovered on day I was PX'ing it in Germany:coffee: Dealer made some calls to insure warranty intact and deal went a head that day at previously arranged price. He was not happy as it meant it needed 2 months of repair before he could sell it on and it was the beginning of the season. This a very good example among others, why I always buy German.

Can you imagine what would have happened here in a similar situation:rolleyes:

I hope you get satisfaction

Eddie
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I am just gob smacked, i know we all learn but it shouldn't be like this. How can they be getting rewards for the level quality they are sending out the factory. Unbelievable

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They don't seem to be everything wrong...

Including a top prize for the 'Delaware'

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zac said:
I am just gob smacked, i know we all learn but it shouldn't be like this. How can they be getting rewards for the level quality they are sending out the factory. Unbelievable
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Nothing wrong with Euramobil genrally they build an excellent multi range of vehicles
I was an early adopter of a new range of budget coach built. (Not so budget here @ £45.000. Imported. Higher spec £32000
:rolleyes:)problem was with the early Profila series. I should have spent more and bought a Terrestra but with a young family. ...:)

But at the end of the day it was a positive no cost oucome as the 6 year warrenty excellent!
 
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Robert Clark said:
The award was in a trade magazine (sponsored by trade advertisers probably) and was a design award, not a quality or customer satisfaction award
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If they don't get an award from top two German mags I'm not interestead :D

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moulin 87 said:
They don't seem to be everything wrong...

Including a top prize for the 'Delaware'

Broken Link Removed
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They must be getting back handers, what a joke.
 
Judge Mental said:
Nothing wrong with Euramobil genrally they build an excellent multi range of vehicles
I was an early adopter of a new range of budget coach built. (Not so budget here @ £45.000. Imported. Higher spec £32000
:rolleyes:)problem was with the early Profila series. I should have spent more and bought a Terrestra but with a young family. ...:)

But at the end of the day it was a positive no cost oucome as the 6 year warrenty excellent!
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Interesting, Eddie. One of my sailing mates has a Euramobil profila on 08 plate I think and the alloy roof keeps buckling. Been replaced twice, once in uk and again in the factory and it still buckles.
 
DuxDeluxe said:
Interesting, Eddie. One of my sailing mates has a Euramobil profila on 08 plate I think and the alloy roof keeps buckling. Been replaced twice, once in uk and again in the factory and it still buckles.
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Errr...They are supposed to move David. They are not fixed. Its a GRP not alloy floating roof...It floats to prevent cracking in different temperatures, so at times it can appear bumpy but this is correct, mine was a 2007:)
 
Judge Mental said:
Errr...They are supposed to move David. They are not fixed. Its a GRP not alloy floating roof...It floats to prevent cracking in different temperatures, so at times it can appear bumpy but this is correct, mine was a 2007:)
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I don't think the roof would had been replaced twice if they are designed to be like that.....
 
Allanm said:
I don't think the roof would had been replaced twice if they are designed to be like that.....
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Clueless British dealer maybe? I am positive on this.....

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Replaced once in the uk and once at the factory suggests the manufacturer replaced the roof at least once though....
 
Allanm said:
Replaced once in the uk and once at the factory suggests the manufacturer replaced the roof at least once though....
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What you trying to say..Sorry I know nothing of this individual story but know what I'm talking about.some of the Rapido range are built the same.Ducks van entirely grp even underneath this for strength and hail resistance. Why would they then put inferior alloy on the roof of all places it makes no sense. It's not hail resistant..... Your friends van had obvious addition problems. Floating roofs well known for reasons already explained. ....
 
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Allanm said:
Replaced once in the uk and once at the factory suggests the manufacturer replaced the roof at least once though....
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Yes, I'm almost certain that the roof was alloy (surely grp won't crease like that) and it buckled really badly in way of the Luton. It looked terrible - the first time (as far as I recall) it went to a repairer approved by the builder in uk and the second time back to the factory. It still buckled.
 
If I were the OP I'd write to the MD of Autotrail explaining my anger at his companies shoddy goods. Then I'd politely explain that unless I got a full and immediate refund, that I and my friends and family would be mounting a protest at every Motorhone show that Autotrail are attending, until the matter is resolved. I'd tell him that I plan invite the caravan trade press and Which? Magazine to attend, as well as all local newspapers.
 
Judge Mental said:
What you trying to say..Sorry I know nothing of this individual story but know what I'm talking about.some of the Rapido range are built the same.Ducks van entirely grp even underneath this for strength and hail resistance. Why would they then put inferior alloy on the roof of all places it makes no sense. It's not hail resistant..... Your friends van had obvious addition problems. Floating roofs well known for reasons already explained. ....
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Not my van Eddie, it is a friends van. It looks terrible - not even slightly buckled, it looks like he has driven it under a few trees (he hasn't).

Haven't seen it for a year so hope he has it fixed by now

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