Sorry not to be able to help - I used victrons ve.direct to usb cables for a couple of things, but dont think they are 5m, or you could try one...All went pants today.
Connected up my panel, temperature controller for fan no work, it's got power but doesn’t turn on.
S+ signal is coming out of my panel but the fridge is not changing to 12v, probably a connection I used alarm cable not the best stuff to connect to and I was doing it in the freezing cold yesterday.
Also having problems programming the shunt relay.
One thing works I can see the Multiplus on the Raspberry Pi that is via a Victron Mk3 Dongle but I can't see any of my other Victron gear.
I'm thinking maybe the UART/USB hub can't drive a 5m USB cable.
Just thinking about it while typing, led was coming on when the USB cable is plugged in but none of the data LED's on the optical drivers were flashing so possibly too much volt drop over the cable to power the hub.
The Multiplus Dongle is connected via a 5m USB extention cable, I'll try connecting via that.
If that works it will be another day getting another cable through.
If not even worse I'll have to extend the 3 UART serial cables and mount the hub behind my panel.
I'm worried about the fridge thing though, having got one of the Cerbo's relays set up to open and close based on the Shunts SOC, that I hoped would connect the bridge in the DS. So hope you get yours going.
What's the issue with the shunts/BMV relay?