IQ Go have introduced a fair useage policy limiting eu data

379inca

379inca

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Went to top up my IQ Go sim today with 100 gb of data for £20.00 to discover as of 20th September (yesterday) they have changed the conditions to a fair useage policy. 100gb in uk and only 25gb in Europe. Up until today I had had no notification of this. Am I doing something wrong or have any of you come across this. I find this a little frustrating as they were keen enough to take my annual subscription a few weeks ago.
Looks like I shall be buying a local data sim.
 
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I've just had a refund on my annual SIM. I'll happily return to IQ mobile if they come up with a decent successor product.
 
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Digimobile. es 16 euros 200gb

www.digimobil.es

Tarífas móvil | DIGI | 5G

Tarifas móvil DIGI. Disfruta de productos de móvil con gigas acumulables o datos ilimitados, sin permanencia y con la máxima velocidad y calidad del 5G. Llamadas ilimitadas o llamadas nacionales e internacionales.
www.digimobil.es www.digimobil.es
 
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Just go with POPIT

We do not cap the data usage. If you have 1GB,3GB,10GB,30GB or 100GB you can use all of this allowance in the EU.
 
Upvote 1
Bolti said:
Digimobile. es 16 euros 200gb

www.digimobil.es

Tarífas móvil | DIGI | 5G

Tarifas móvil DIGI. Disfruta de productos de móvil con gigas acumulables o datos ilimitados, sin permanencia y con la máxima velocidad y calidad del 5G. Llamadas ilimitadas o llamadas nacionales e internacionales.
www.digimobil.es www.digimobil.es
Click to expand...
I understand that you buy these in Spanish shops. Are they really plug and play after setting up payment. Do you need a Spanish address or is it email address only?
 
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Lenny HB said:
I just bought one last week before leaving the UK not put any data on it yet I shall be onto them for a refund of my £20.
Their big selling point on their website was EU roaming.
Click to expand...
They have a 14 day return policy ....
 
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GeeCee said:
Just go with POPIT

We do not cap the data usage. If you have 1GB,3GB,10GB,30GB or 100GB you can use all of this allowance in the EU.
Click to expand...
Works well for me. Just find the change back from "paused" to the active subscription awkward, ie first add money to your account. Software needs rewriting.

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Upvote 1
379inca said:
Went to top up my IQ Go sim today with 100 gb of data for £20.00 to discover as of 20th September (yesterday) they have changed the conditions to a fair useage policy. 100gb in uk and only 25gb in Europe. Up until today I had had no notification of this. Am I doing something wrong or have any of you come across this. I find this a little frustrating as they were keen enough to take my annual subscription a few weeks ago.
Looks like I shall be buying a local data sim.
Click to expand...
I have contacted Iq via WhatsApp, and they will honour the 100gb until 1st October, I registered my complaint with them but looks like it’s beyond their control.
 
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Kups said:
I understand that you buy these in Spanish shops. Are they really plug and play after setting up payment. Do you need a Spanish address or is it email address only?
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Buy in shops. You will need your passport to buy any sim in Spain. No address needed but if they insist use camp site. Ask shop staff to set it up in your phone. You can then move to device. make sure you get the APN info.
 
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Response from IQ mobile on the subject of the " IQ GO" situation...

Hi,

Thanks for your message, we understand that changing terms and conditions can be frustrating, especially when it was working so well (for both of us).

We would like to make it clear that this isn't a decision that IQ Mobile has made, and that it has come downhill from our network operator. We are working with them to try and come up with alternate solutions so we can continue to service the 'travel' community.

What to expect?
In the short term, we are allowing all bundles purchased and activated before October 1st to run as normal and the full allowance to be available. Anything purchased for activation on or after the 1st October 2024 will have the fair use while roaming applied.

What are your options?
Whilst we have had to move the goalposts against our will we want to give you a set of options and we hope at least one of them is palatable for you.

1) Refund, we will refund your IQ Go SIM (and any unfulfilled orders) minus the remaining months.

i.e. If you bought it 6 months ago, we will refund the remaining 6 months. We will also disconnect the SIM if this option is chosen.

2) Remain, you can remain an IG Go customer and we will continue to provide the service with the new fair use policies. However, we will give you the option to transfer to our new IQ Go V2.0 service as soon as we negotiate and create the package, this might involve changing SIMs but we will do this free of charge (FOC).

We are looking at alternatives as we do not want to exit the travel SIM community and enjoy working with you and providing fantastic customer support in the process. Please be kind as we were delivered this news at very short notice from our Supplier Friday 20th September, We should have revitalised travel products in the coming weeks.

If you want to take us up on the refund offer do let us know and we will get to work on that immediately , with no hard feelings.

Thanks

IQ Support
 
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Kups said:
I understand that you buy these in Spanish shops. Are they really plug and play after setting up payment. Do you need a Spanish address or is it email address only?
Click to expand...

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Often just go down that route and buy sims in France Spain etc . Stick in phone and off you go .
Tiekom possibly even easier as it covers all EU and UK
 
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ChrisL said:
Sorry I confused myself, it should be January 2026 and we will find out towards the end of 2025 if it will be extended again as it has been each year since 2022. I realise it's a gamble on whether you will get the extra year or not but even if you only got one year it's extremely convenient. I alternate between my router with an EE unlimited Sim and my Tesco unlimited Sim in a mifi depending on which one is giving me the best speed at any given location and I don’t have to worry about running out of data in the EU, for me that works well.
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Even if they don’t renew for full co tract data I reckon they would limit it to 25GB same as O2 which they piggy back off.

But as you say, they keep extending it.

My two business Vodafone contracts are up in a couple of weeks and will be looking to switch over to Tesco contracts as they are so much cheaper.
 
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The full response from IQ Mobile.

Hi,

Thanks for your message, we understand that changing terms and conditions can be frustrating, especially when it was working so well (for both of us).

We would like to make it clear that this isn't a decision that IQ Mobile has made, and that it has come downhill from our network operator. We are working with them to try and come up with alternate solutions so we can continue to service the 'travel' community.

What to expect?

In the short term, we are allowing all bundles purchased and activated before October 1st to run as normal and the full allowance to be available. Anything purchased for activation on or after the 1st October 2024 will have the fair use while roaming applied.

What are your options?

Whilst we have had to move the goalposts against our will we want to give you a set of options and we hope at least one of them is palatable for you.

1) Refund, we will refund your IQ Go SIM (and any unfulfilled orders) minus the remaining months. i.e. If you bought it 6 months ago, we will refund the remaining 6 months. We will also disconnect the SIM if this option is chosen.

2) Remain, you can remain an IG Go customer and we will continue to provide the service with the new fair use policies. However, we will give you the option to transfer to our new IQ Go V2.0 service as soon as we negotiate and create the package, this might involve changing SIMs but we will do this free of charge (FOC).

We are looking at alternatives as we do not want to exit the travel SIM community and enjoy working with you all whilst providing fantastic customer support. Please be kind as we were delivered this news at very short notice from our Supplier Friday 20th September, We should have revitalised travel products in the coming weeks. If you want to take us up on the refund offer do let us know and we will get to work on that immediately , with no hard feelings.

Thanks IQ Support

Kind regards,

Peter Gradwell

--
IQ Mobile Limited
 
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We dont travel till January so will hold off nearer the time. We also have both our phones with them so hoping of a solution.
 
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Richard n Ann said:
Try living without a TV for a few weeks it won't be as bad as you think, I've been clean for 2 years now and don't miss it at all 😜
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We lived without a tv for 5 years a while back but we need data while we're travelling now for work, not so much for tv.
 
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Thanks for raising this. Off to Spain on 9 October, back November, so purchasing add on before 1 October should do me fine! I'm impressed by the responses folk have had from customer services at IQ, so will stay with them after that to see if they can provide a workaround.
 
Upvote 0
Bolti said:
Digimobile. es 16 euros 200gb

www.digimobil.es

Tarífas móvil | DIGI | 5G

Tarifas móvil DIGI. Disfruta de productos de móvil con gigas acumulables o datos ilimitados, sin permanencia y con la máxima velocidad y calidad del 5G. Llamadas ilimitadas o llamadas nacionales e internacionales.
www.digimobil.es www.digimobil.es
Click to expand...

Are these data only sims, please?
 
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MichaelT said:
We dont travel till January so will hold off nearer the time. We also have both our phones with them so hoping of a solution.
Click to expand...
What with Starlink limiting access to 2 months and phone companies all limiting access to and length of time away. It’s like they are trying to make it impossible for people to travel freely.

We are at the end of this trip. Maybe 1 more week. Next one is mid January like you.

I was looking into data sims as a poor solution to the starlink restrictions. Hoping that we could get something sorted at home so no going to different sims in Europe and also the added costs of equipment boosters and aerial fitting having already got the Starlink.

I’m thinking something might change before we go again and don’t want to commit to something too early.
 
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ericonabike said:
I'm impressed by the responses folk have had from customer services at IQ, so will stay with them after that to see if they can provide a workaround.
Click to expand...

Same here. Up until now the service and clarity from IQ has been good. I’ll stay with them and see how it pans out.

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I have had same response as posted above and have had good customer service with queries in the beginning so I will stick with IQ and see how it goes. I have unlimited data and free roaming on my Ee phone £10 month so just use the IQ in the mifi unit to give alternative connection source.
 
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ericonabike said:
Thanks for raising this. Off to Spain on 9 October, back November, so purchasing add on before 1 October should do me fine! I'm impressed by the responses folk have had from customer services at IQ, so will stay with them after that to see if they can provide a workaround.
Click to expand...
Likewise, thanks to 379inca for flagging. (y)
IQ Go 100Gb add-on just bought for activation on 30 Sept. Should see me through October in EU at least and I'll shop around nearer the time.
 
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I've just read about this, and it's a real disappointment. Thanks for highlighting the change of policy.

I have 2 annual sims because of the 3 month rule, and my experience of IQ Go has so far been brilliant. I'm in Spain now, and like others will now be taking out a new bundle on 30 Sept.

However, after that, unless IQ Go can pull a rabbit out of the hat it may be goodbye. :cry:
 
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Typical! Just changed from Popit to IQ last week just for the cashback incentive. I've just used Popit throughout Scandinavia for the last 3 months without a hitch. I've had a response offering me a refund so I cant complain.
No wonder I don't do the lottery!

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My IQ data SIM has been mothballed since our return from Spain in May. We are off to Iberia on a cruise in a couple of weeks so, from the info on here, I shall purchase another bundle during the coming week and activate it here before we go. My iPhone SIM is 200Gb in the UK (NOW( Gamma) SIM) but 25Gb elsewhere. Should cover me as I shan't be doing as much GoogleEarth aire searching as I did whilst down there with the motorhome.

All this chopping and changing is confusing me to the extent that I'm trying to remember which SIM I do have. Never had all this trouble with 'Speckled Jim'.
 
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