IQ Go have introduced a fair useage policy limiting eu data (119 Viewers)

[379inca]

Went to top up my IQ Go sim today with 100 gb of data for £20.00 to discover as of 20th September (yesterday) they have changed the conditions to a fair useage policy. 100gb in uk and only 25gb in Europe. Up until today I had had no notification of this. Am I doing something wrong or have any of you come across this. I find this a little frustrating as they were keen enough to take my annual subscription a few weeks ago.
Looks like I shall be buying a local data sim.

 

[Sideshow Bob]

Thanks for that too

No worries, I might go back to Tiekom again and like you just pay the €3 a month to keep it going (assume 9 months not using so €27)

 

[Tigger-Tim]

I've just had a refund on my annual SIM. I'll happily return to IQ mobile if they come up with a decent successor product.

 

[Bolti]

Digimobile. es 16 euros 200gb

Tarifas movil | DIGI | 5G

Tarifas de móvil DIGI. Disfruta de productos de móvil con gigas acumulables o datos ilimitados, sin permanencia y con la máxima velocidad y calidad del 5G. Llamadas ilimitadas o llamadas nacionales e internacionales.

www.digimobil.es

 

[ChrisL]

With Tiekom, do I need a vpn to stream UK tv?

Yes, it will have a Spanish IP address so you will need a vpn connected to a UK server.

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[GeeCee]

Just go with POPIT

We do not cap the data usage. If you have 1GB,3GB,10GB,30GB or 100GB you can use all of this allowance in the EU.

 

[Jon Stewart]

For Spain Tiekom still good value 39.50€ for 400gb

Can the EU based ones like this roam freely within continental Europe, or does that vary from product to product?

Jon

 

[Kups]

Digimobile. es 16 euros 200gb

Tarifas movil | DIGI | 5G

Tarifas de móvil DIGI. Disfruta de productos de móvil con gigas acumulables o datos ilimitados, sin permanencia y con la máxima velocidad y calidad del 5G. Llamadas ilimitadas o llamadas nacionales e internacionales.

www.digimobil.es

I understand that you buy these in Spanish shops. Are they really plug and play after setting up payment. Do you need a Spanish address or is it email address only?

 

[Sleeveless]

I just bought one last week before leaving the UK not put any data on it yet I shall be onto them for a refund of my £20.
Their big selling point on their website was EU roaming.

They have a 14 day return policy ....

 

[Kups]

Just go with POPIT

We do not cap the data usage. If you have 1GB,3GB,10GB,30GB or 100GB you can use all of this allowance in the EU.

Works well for me. Just find the change back from "paused" to the active subscription awkward, ie first add money to your account. Software needs rewriting.

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[Whippetsontour]

Went to top up my IQ Go sim today with 100 gb of data for £20.00 to discover as of 20th September (yesterday) they have changed the conditions to a fair useage policy. 100gb in uk and only 25gb in Europe. Up until today I had had no notification of this. Am I doing something wrong or have any of you come across this. I find this a little frustrating as they were keen enough to take my annual subscription a few weeks ago.
Looks like I shall be buying a local data sim.

I have contacted Iq via WhatsApp, and they will honour the 100gb until 1st October, I registered my complaint with them but looks like it’s beyond their control.

 

[Bolti]

I understand that you buy these in Spanish shops. Are they really plug and play after setting up payment. Do you need a Spanish address or is it email address only?

Buy in shops. You will need your passport to buy any sim in Spain. No address needed but if they insist use camp site. Ask shop staff to set it up in your phone. You can then move to device. make sure you get the APN info.

 

[Lenny HB]

They have a 14 day return policy ....

I am in France at the moment.

 

[Sleeveless]

Response from IQ mobile on the subject of the " IQ GO" situation...

Hi,

Thanks for your message, we understand that changing terms and conditions can be frustrating, especially when it was working so well (for both of us).

We would like to make it clear that this isn't a decision that IQ Mobile has made, and that it has come downhill from our network operator. We are working with them to try and come up with alternate solutions so we can continue to service the 'travel' community.

What to expect?
In the short term, we are allowing all bundles purchased and activated before October 1st to run as normal and the full allowance to be available. Anything purchased for activation on or after the 1st October 2024 will have the fair use while roaming applied.

What are your options?
Whilst we have had to move the goalposts against our will we want to give you a set of options and we hope at least one of them is palatable for you.

1) Refund, we will refund your IQ Go SIM (and any unfulfilled orders) minus the remaining months.

i.e. If you bought it 6 months ago, we will refund the remaining 6 months. We will also disconnect the SIM if this option is chosen.

2) Remain, you can remain an IG Go customer and we will continue to provide the service with the new fair use policies. However, we will give you the option to transfer to our new IQ Go V2.0 service as soon as we negotiate and create the package, this might involve changing SIMs but we will do this free of charge (FOC).

We are looking at alternatives as we do not want to exit the travel SIM community and enjoy working with you and providing fantastic customer support in the process. Please be kind as we were delivered this news at very short notice from our Supplier Friday 20th September, We should have revitalised travel products in the coming weeks.

If you want to take us up on the refund offer do let us know and we will get to work on that immediately , with no hard feelings.

Thanks

IQ Support

 

[Joethejoiner]

I understand that you buy these in Spanish shops. Are they really plug and play after setting up payment. Do you need a Spanish address or is it email address only?

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[Joethejoiner]

Often just go down that route and buy sims in France Spain etc . Stick in phone and off you go .
Tiekom possibly even easier as it covers all EU and UK

 

[BikerGraham]

Sorry I confused myself, it should be January 2026 and we will find out towards the end of 2025 if it will be extended again as it has been each year since 2022. I realise it's a gamble on whether you will get the extra year or not but even if you only got one year it's extremely convenient. I alternate between my router with an EE unlimited Sim and my Tesco unlimited Sim in a mifi depending on which one is giving me the best speed at any given location and I don’t have to worry about running out of data in the EU, for me that works well.

Even if they don’t renew for full co tract data I reckon they would limit it to 25GB same as O2 which they piggy back off.

But as you say, they keep extending it.

My two business Vodafone contracts are up in a couple of weeks and will be looking to switch over to Tesco contracts as they are so much cheaper.

 

[TheBows]

The full response from IQ Mobile.

Hi,

Thanks for your message, we understand that changing terms and conditions can be frustrating, especially when it was working so well (for both of us).

We would like to make it clear that this isn't a decision that IQ Mobile has made, and that it has come downhill from our network operator. We are working with them to try and come up with alternate solutions so we can continue to service the 'travel' community.

What to expect?

In the short term, we are allowing all bundles purchased and activated before October 1st to run as normal and the full allowance to be available. Anything purchased for activation on or after the 1st October 2024 will have the fair use while roaming applied.

What are your options?

Whilst we have had to move the goalposts against our will we want to give you a set of options and we hope at least one of them is palatable for you.

1) Refund, we will refund your IQ Go SIM (and any unfulfilled orders) minus the remaining months. i.e. If you bought it 6 months ago, we will refund the remaining 6 months. We will also disconnect the SIM if this option is chosen.

2) Remain, you can remain an IG Go customer and we will continue to provide the service with the new fair use policies. However, we will give you the option to transfer to our new IQ Go V2.0 service as soon as we negotiate and create the package, this might involve changing SIMs but we will do this free of charge (FOC).

We are looking at alternatives as we do not want to exit the travel SIM community and enjoy working with you all whilst providing fantastic customer support. Please be kind as we were delivered this news at very short notice from our Supplier Friday 20th September, We should have revitalised travel products in the coming weeks. If you want to take us up on the refund offer do let us know and we will get to work on that immediately , with no hard feelings.

Thanks IQ Support

Kind regards,

Peter Gradwell

--
IQ Mobile Limited

 

[MichaelT]

We dont travel till January so will hold off nearer the time. We also have both our phones with them so hoping of a solution.

 

[Mullet Man]

Shame about this. Just got my subscription and my unused 100gb sim fee refunded. Can't fault them for customer service.

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[HKF]

Try living without a TV for a few weeks it won't be as bad as you think, I've been clean for 2 years now and don't miss it at all

We lived without a tv for 5 years a while back but we need data while we're travelling now for work, not so much for tv.

 

[ericonabike]

Thanks for raising this. Off to Spain on 9 October, back November, so purchasing add on before 1 October should do me fine! I'm impressed by the responses folk have had from customer services at IQ, so will stay with them after that to see if they can provide a workaround.

 

[HKF]

Digimobile. es 16 euros 200gb

Tarifas movil | DIGI | 5G

Tarifas de móvil DIGI. Disfruta de productos de móvil con gigas acumulables o datos ilimitados, sin permanencia y con la máxima velocidad y calidad del 5G. Llamadas ilimitadas o llamadas nacionales e internacionales.

www.digimobil.es

Are these data only sims, please?

 

[Fragle]

We dont travel till January so will hold off nearer the time. We also have both our phones with them so hoping of a solution.

What with Starlink limiting access to 2 months and phone companies all limiting access to and length of time away. It’s like they are trying to make it impossible for people to travel freely.

We are at the end of this trip. Maybe 1 more week. Next one is mid January like you.

I was looking into data sims as a poor solution to the starlink restrictions. Hoping that we could get something sorted at home so no going to different sims in Europe and also the added costs of equipment boosters and aerial fitting having already got the Starlink.

I’m thinking something might change before we go again and don’t want to commit to something too early.

 

[Orion]

I'm impressed by the responses folk have had from customer services at IQ, so will stay with them after that to see if they can provide a workaround.

Same here. Up until now the service and clarity from IQ has been good. I’ll stay with them and see how it pans out.