IQ Go have introduced a fair useage policy limiting eu data

[379inca]

Went to top up my IQ Go sim today with 100 gb of data for £20.00 to discover as of 20th September (yesterday) they have changed the conditions to a fair useage policy. 100gb in uk and only 25gb in Europe. Up until today I had had no notification of this. Am I doing something wrong or have any of you come across this. I find this a little frustrating as they were keen enough to take my annual subscription a few weeks ago.
Looks like I shall be buying a local data sim.

 

[Sideshow Bob]

We seem to have drifted a long way from IQ Go.

Has anyone heard from IQ Go lately, or done any business with them? After announcing the £70 sim they said stand by for further announcements/deals, but it all seems to have gone quiet.

Can’t imagine that they have had much interest in the £70 deal - at the moment Tiekom looks the best to me

 

[MichaelT]

We seem to have drifted a long way from IQ Go.

Has anyone heard from IQ Go lately, or done any business with them? After announcing the £70 sim they said stand by for further announcements/deals, but it all seems to have gone quiet.

I've only topped up the normal £20 for UK.

 

[seasideBill]

We seem to have drifted a long way from IQ Go.

Has anyone heard from IQ Go lately, or done any business with them? After announcing the £70 sim they said stand by for further announcements/deals, but it all seems to have gone quiet.

.
As a IQ Go customer I subsequently moved my SIM only mobile phone contract to IQ earlier this year. Still good value and competitive but I won’t use IQ Go again at £70 a throw. Now using Smarty.

 

[Manic]

Amazon.co.uk

We were in Brighton this weekend and I could only get around 1 - 3mb on my Tesco/O2 sim as the CAMH club is in a deep bowl. I popped to the EE store and got a £10 deal for 20GB and it worked well for the few days we needed it at around 6 to 7mb. This has prompted me to look at the above deal. I can't really use Three as we have no signal at all from them where we live or the surrounding area as I used to be with them. It looks like people have had a good experience buying on Amazon from Scancom. My only issue is the guy at the EE store said that PAYG is that the speed is capped at 25mb. Would that be the same with this sim from Amazon? (The advert says business grade but I do not know what that means)

thanks

I’m using one of the Sancom EE business sims and have been very pleased with it, I’ve seen upto 500mbps but regularly see speeds well over 100mbps.
When moline runs out in December 2025 I will be getting another.

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[starquake]

I’m using one of the Sancom EE business sims and have been very pleased with it, I’ve seen upto 500mbps but regularly see speeds well over 100mbps.
When moline runs out in December 2025 I will be getting another.

Yeah, the prepay EE sims ARE speed limited from experience, but not the scancom ones (well not from experience. We have had over 100Mbit off one ourselves, and I know the EE pay and go limit is 20-30 as they said in shop0.

Ditto you get similar with some Three MVNO's like Smarty, they are far slower than a 3 business sim in the same location on the same device on the same tower. Smarty is good, but it is speed limited.

Notable the most consistently fast is EE, however the fastest I've experienced in UK has been Three (on native Three), where I've had a home fibre like expeirence, in the middle of a field, in a C&CC campsite in Cambridgeshire. EE in the same field was shocking, showing it really depends on the network to your experience. Three have an advantage in places where Band 28 has been deployed over EE typically too (band 28 is lower frequency than all other bands, so goes furthest), as it's typcially uncongested at present as most people seem not to have devices that can use it. EE have band 28 but Three have deployed it more widely in some of the more rural areas at present.

clonkel just check you have a cat6 MINIMUM device before looking at any sim, as if you only have cat4, you'll bsaically be saying no to 3/4 of the speed on any sim (on EE this is particularly important as EE likes to bond 2 minimum 1800mhz channels in most locations, and a cat4 device cannot do this, which limits performance to one of the 2 frequencies. If you don't know the category of your device, lookup the model number in the battery compartment typically and lookup the LTE specifications for that device online on google. EE will bond up to 4 freqeuencies at once on a cat18 or higher device in many locations.

 

[interbear]

We seem to have drifted a long way from IQ Go.

Has anyone heard from IQ Go lately, or done any business with them? After announcing the £70 sim they said stand by for further announcements/deals, but it all seems to have gone quiet.

Not had any communication from them. I was holding out hoping that they’d come up with some alternatives but ended up cancelling my SIM as the more expensive roam only option does not work for us. It’s a shame really, I’d have happily continued with IQ if they had suitable options.

 

[Orion]

Not had any communication from them. I was holding out hoping that they’d come up with some alternatives but ended up cancelling my SIM as the more expensive roam only option does not work for us. It’s a shame really, I’d have happily continued with IQ if they had suitable options.

Same here, and if they do come up with a viable product for EU roaming I’ll be back immediately. The best customer service from a mobile provider I’ve ever experienced.

 

[clonkel]

starquake thank you

Following your advice on how to find the model it shows that the router is Cat 12/13. I am unsure at present what the bond minimum 1800mhz means but I am trying to find out on google.

I 'guess' from this it means the scancom deal with EE will be fine.

thank you again

Manic glad to see it works. Although there are only a few non 5 star scores on Amazon the few complaints do say that their sim stopped working part way through the contract and that Scancom support was very poor.

 

[pjay]

Same here, and if they do come up with a viable product for EU roaming I’ll be back immediately. The best customer service from a mobile provider I’ve ever experienced.

Emailed them...

"Hi, we used your IQ Go sim several times last year and it was great, I know you now have the 100gb no fair use restriction option now but that is too much GB for us, have you any plans for lesser amounts for next year yet?"

their reply...

"Hi Pete,

Our other existing IQ Go packages have lesser amounts of data for roaming at a smaller price-point, so there are no plans to release lesser amounts of Fair Use data as the existing No Fair Use data packages fulfil this requirement. Hopefully I've explained that correctly, and let us know if you have any other queries.

Kind regards,

James Fisher"

So, as I understand it, the only other options will be...

£15 monthly for 30GB UK (limited to 7,5GB EU roaming)

£10 monthly for 10GB UK (limited to 2.5GB EU roaming)


Pete

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[starquake]

starquake thank you

Following your advice on how to find the model it shows that the router is Cat 12/13. I am unsure at present what the bond minimum 1800mhz means but I am trying to find out on google.

Cat 12 is indeed fine, it's what I still have in the van as our primary hotspot (I have a mifi mu5001 I can take about with me in a bag too). Bond 1800mhz means basically EE have several 1800mhz frequencies (all the other networks only have one), and if you had a cat4 device you would only be able to use ONE of theirs. Effectively you could be on the congested frequncy with other cat4 devices where a hotspot literally next to you wouild have 100Mbit or more if you had such a device.

I can confirm you can bond everything EE have to offer on that (except 5g obviously) on the 4g bands, shouldn't have any signal issues with that. A lot of people complaint at networks you see when it's in reality the lowest category device (a cat2 or 4!) and these really can't do much today on a congested cell site.

You should be fine in theory.

 

[clonkel]

starquake thank you very much for taking the time to explain things. Much appreciated