Hymer a class windscreen replacement by autoglass

Apologies as I haven’t read the whole link if I am covering old ground but I was very happy with autoglass - very professional with my Hymer A class windscreen fixed out in the open. £100 excess paid once they completed the job.
 
Northernraider said:
Deary me I know I'm grumpy but I'm really not impressed by these lot so far.

I called again at 10.15 and was told they would speak to the technician and phone me back in 5 minutes.

It's now 10.53 and no call

So that's 3 times now I've been told I would be called by autoglass and 3 times they haven't called.

They sent me a customer "how did we do " survey yesterday.
Despite not even fitting the damm thing yet and while your on hold on the phone the recording is bumming them up about autoglass having fitted ex amount of windscreen last year and how customer satisfaction is their goal


So far


I ain't impressed, and it's raining buckets here at the minute.



I do however thanks to a tip from a member on here have all 3 of my calls to them recorded :)
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Autoglass fitted a windscreen on my car today. I got three texts from them keeping me informed of arrival time.

Yesterday I got an email survey from them. The email made it clear they knew the job was not yet done but was a survey about the booking service.( highlighted in bold text)Maybe you got a different email.

This year after huge difficulty getting a new windscreen fitted in Spain we eventually drove back and had a new one fitted by psv glass in Wycombe. No idea if it is a genuine part or not but it works OK
 
billym said:
Autoglass fitted a windscreen on my car today. I got three texts from them keeping me informed of arrival time.

Yesterday I got an email survey from them. The email made it clear they knew the job was not yet done but was a survey about the booking service.( highlighted in bold text)Maybe you got a different email.

This year after huge difficulty getting a new windscreen fitted in Spain we eventually drove back and had a new one fitted by psv glass in Wycombe. No idea if it is a genuine part or not but it works OK
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Yeah there's a few folk on face book had great service from autoglass too. I've no idea what my local branch is playing at but so far I'm not impressed I just hope the fitters are better because right now I'm nervous letting them near my van.

Psv glass seems to get great reviews and certainly the guy I've spoke with from them Richard green could not be more helpful
 
Northernraider said:
Yeah there's a few folk on face book had great service from autoglass too. I've no idea what my local branch is playing at but so far I'm not impressed I just hope the fitters are better because right now I'm nervous letting them near my van.

Psv glass seems to get great reviews and certainly the guy I've spoke with from them Richard green could not be more helpful
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I am going to have to upset the applecart a bit with this post Tam but I always speak as I find, a bit like you.
PSV said they could fit our double glazed glass side windows, we had the complete runaround for many weeks ending in Richard Green saying the man we had been dealing with was just an occasional worker for PSV who doesn't work regularly for them. We were promised the earth.
The last correspondence was an email from Richard Green saying don't worry we can do the job, I will ring you in the morning.
No call and despite repeated attempts over the next few days I was repeatedly told he was in a meeting/busy etc and would ring back, nothing, nowt.

We initially had booked with autoglas zentrale Melle but cancelled after PSV said they could do the job. We were really lucky to then grovel back to them and get our original date re-instated. The dealer in Germany had said if we find someone in the UK he would pay.

I still don't know if PSV have ever fitted and renewed A class glass side windows, there has been lots of huffing and puffing saying they could do it on various forums but I still don't know if they have ever done it to this day, @funflair I think also thought they may do it to Niesmanns but no one I know has ever had it done.

Very rude of Richard Green to not get back even to say we can't do the job as it nearly cost us our slot in Germany, glad we went though, they were ultra efficient and professional, massive premises, dedicated motorhome overnight parking with water and hook up and we combined it with a holiday culminating in visiting my dream motorhome heaven, Bohmte, wow and double wow.
 
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CazPaul said:
I am going to have to upset the applecart a bit with this post Tam but I always speak as I find, a bit like you.
PSV said they could fit our double glazed glass side windows, we had the complete runaround for many weeks ending in Richard Green saying the man we had been dealing with was just an occasional worker for PSV who doesn't work regularly for them. We were promised the earth.
The last correspondence was an email from Richard Green saying don't worry we can do the job, I will ring you in the morning.
No call and despite repeated attempted over the next few days I was repeatedly told he was in a meeting/busy etc and would ring back, nothing, nowt.

We initially had booked with autoglas zentrale Melle but cancelled after PSV said they could do the job. We were really lucky to then grovel back to them and get our original date re-instated. The dealer in Germany had said if we find someone in the UK he would pay.

I still don't know if PSV have ever fitted and renewed A class glass side windows, there has been lots of huffing and puffing saying they could do it on various forums but I still don't know if they have ever done it to this day, @funflair I think also thought they may do it to Niesmanns but no one I know has ever had it done.

Very rude of Richard Green to not get back even to say we can't do the job as it nearly cost us our slot in Germany, glad we went though, they were ultra efficient and professional, massive premises, dedicated motorhome overnight parking with water and hook up and we combined it with a holiday culminating in visiting my dream motorhome heaven, Bohmte, wow and double wow.
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Totally get you Paul

I honestly do wonder if it's just the UK in general that just doesn't give a shit about their customer service.
Every one just accepts it and if you complain your the awkward customer.

I got that impression with the last 2 folk from autoglass I spoke to today like they really weren't interested

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Yes know what you mean about customer service here Tam, it's very poor in the main, here's hoping you get a good outcome tomorrow though and they fit the correct screen in professional manner.
 
CazPaul said:
I am going to have to upset the applecart a bit with this post Tam but I always speak as I find, a bit like you.
PSV said they could fit our double glazed glass side windows, we had the complete runaround for many weeks ending in Richard Green saying the man we had been dealing with was just an occasional worker for PSV who doesn't work regularly for them. We were promised the earth.
The last correspondence was an email from Richard Green saying don't worry we can do the job, I will ring you in the morning.
No call and despite repeated attempts over the next few days I was repeatedly told he was in a meeting/busy etc and would ring back, nothing, nowt.

We initially had booked with autoglas zentrale Melle but cancelled after PSV said they could do the job. We were really lucky to then grovel back to them and get our original date re-instated. The dealer in Germany had said if we find someone in the UK he would pay.

I still don't know if PSV have ever fitted and renewed A class glass side windows, there has been lots of huffing and puffing saying they could do it on various forums but I still don't know if they have ever done it to this day, @funflair I think also thought they may do it to Niesmanns but no one I know has ever had it done.

Very rude of Richard Green to not get back even to say we can't do the job as it nearly cost us our slot in Germany, glad we went though, they were ultra efficient and professional, massive premises, dedicated motorhome overnight parking with water and hook up and we combined it with a holiday culminating in visiting my dream motorhome heaven, Bohmte, wow and double wow.
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I was contacted by Richard Green who was promoting the services of PSV and specifically side window refurbs, he said the guy to speak to was John Scrimshaw.

I don't know any more than that as the N+B club don't have enough vans of the same model that would want the service as what they were proposing was to purchase one new/used side window and then do the service on a quick swap basis, I think they wanted about 20 vans.

They did say they could do one offs though it would just take a little longer and mean leaving the van with them or taking in the window frame yourself.

Martin
 
I got my screen chipped and cracked not on my M/H on my car it is a Q7 and it has head up display.

I am with the NFU so I rang the number you get for windscreen repairs and they told me to go Autoglass I asked would it be a genuine Audi screen and was told it would be whatever Autoglass fit. So I rang Audi and asked them would it be ok to fit a non-Audi screen they said no as my car has head up display the screen needs to have a cote some stuff on the inside so the head up will work. So a rang my local branch of the NFU and spoke to a member of staff they told me they would sort it out I got a call with in a Hr and was told to go to Premier Windscreens and they would fit a Audi screen. Took over a week to get from Germany. NFU had no problem with this as an Audi screen costs about 5 times more than the Autoglass.
 
Well autoglass fitters phoned this morning at 9am said they would be here between 3 and 5.

I went to hospital to visit mum at 12
Phone rings at 1.35 fitter says they will be there at 2pm so I rushed back from hospital to get here. Fitter comes to door and says we can't fit it outside it's raining.

So they have left and said they would have Laura phone me

This will be the same Laura I've been waiting to phone me for days now so I won't hold my breath.

I'm just about to phone safeguard and tell them I don't want autoglass anywhere near my vehicle and I want compensated for two wasted days.

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Did they expect you to have your 3m high 7m long MH in a climate controlled garage?
 
I guess that different branches of a national company like Autoglass will vary in their efficiency and service. I worked for a large company for many years and different branches had different cultures, often depending on the manager of that branch.
Having had two A Class screens fitted by Autoglass in the last couple of years the two experiences were very different. The first was problematic (described in post #23) but the second time was very efficient and I was kept fully informed from the word go.

Richard.
 
Onemanandhisdog said:
Did they expect you to have your 3m high 7m long MH in a climate controlled garage?
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I'm guessing so

To be honest I keep waiting on Jeremy Beadle showing up.

Just been on phone to safeguard and then allianz who are my underwriters and I've now got permission to get quotes from other glass fitters problem is they don't know of any and neither do I in Scotland.

They have also advised the formal complaint to autoglass which safeguard has already started on my behalf

Basically what I first thought would be a simple chip repair has turned in to the biggest cluster Fiddlesticks ever.
 
It’s just pot luck with autoglass , I have full sympathy with the technician ,who got to work in basic conditions , I think I was lucky when I had mind done last dec, he said I am going to chance it ,ie weather window on my phone shows only showers !! Why insurance companies can’t insist on companies with proper premises is beyond me . As we know the insurance companies must have a super deal to use auto glass ???

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The general said:
It’s just pot luck with autoglass , I have full sympathy with the technician ,who got to work in basic conditions , I think I was lucky when I had mind done last dec, he said I am going to chance it ,ie weather window on my phone shows only showers !! Why insurance companies can’t insist on companies with proper premises is beyond me . As we know the insurance companies must have a super deal to use auto glass ???
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I've no sympathy for him ..when he phoned at 9am he said he was doing 2 replacements in dunfermline ...he never asked at any point if vehicle was inside etc . I assumed they had some form of canopy or tent for doing this as I was led to believe it was a specialist team coming out and from Edinburgh whereas these guys said they were from bothwell and only received the job this morning

To then phone me at 1.30 when they are already in dunfermline have me drive back and then tell me they can't do it is ridiculous in my book so really the whole experience with autoglass has been one big very unfunny joke.

I'm now left with the problem of what I do now as the insurance company only use autoglass so have asked me to find my own fitter.

I really can't be bothered with the whole thing at this point
 
funflair said:
I was contacted by Richard Green who was promoting the services of PSV and specifically side window refurbs, he said the guy to speak to was John Scrimshaw.

I don't know any more than that as the N+B club don't have enough vans of the same model that would want the service as what they were proposing was to purchase one new/used side window and then do the service on a quick swap basis, I think they wanted about 20 vans.

They did say they could do one offs though it would just take a little longer and mean leaving the van with them or taking in the window frame yourself.

Martin
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The bottom line Martin is that has anybody had their double glazed side windows replaced by PSV, we were prepared to leave the van with them and do anything, a lot of hot air and no action springs to mind, unless someone knows different?
 
Northernraider said:
I've no sympathy for him ..when he phoned at 9am he said he was doing 2 replacements in dunfermline ...he never asked at any point if vehicle was inside etc . I assumed they had some form of canopy or tent for doing this as I was led to believe it was a specialist team coming out and from Edinburgh whereas these guys said they were from bothwell and only received the job this morning

To then phone me at 1.30 when they are already in dunfermline have me drive back and then tell me they can't do it is ridiculous in my book so really the whole experience with autoglass has been one big very unfunny joke.

I'm now left with the problem of what I do now as the insurance company only use autoglass so have asked me to find my own fitter.

I really can't be bothered with the whole thing at this point
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Good god what a shambles Tam, disgraceful service throughout.
 
Well the lies jist keep dripping off this companies tongue.

I've just had the Laura girl on the phone and she's apparently not the same girl I spoke with on Tuesday.

She claims there's been a mix up and they only received the job details today


She says the car department have been dealing with it up till now.

I asked why it was then that the last 3 people I spoke with on the phone all said it was a specialist motor home team that was dealing with it.

No answer.

She then said the fitters that cane out today knew they couldn't fit it because it was raining but they wanted to see the van and make sure it was the correct windscreen for it but they didn't want to tell me that over the phone.
They thought they coukd rearrange for Monday and at least they would know it was the correct glass.

I told her about the screen being sent from psv glass ..She says that is not the screen they have as they sourced it elsewhere.

I don't think they had a windscreen in that van.

She now wants me to take the van to them in bothwell Glasgow to have it fitted.

I have all these calls recorded.


I honestly cannot believe how this has gone.


No idea what I do now
 
Bet they won't pay for your time and costs to take it to Glasgow.

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Lenny HB said:
Bet they won't pay for your time and costs to take it to Glasgow.
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I don't want to take it to them lenny I've understandably lost all faith in them.

But with that I'm also not sure what I do now.

Allianz suggested contacting vehicle manufacturer and asking them who they recommended lol
 
CazPaul said:
The bottom line Martin is that has anybody had their double glazed side windows replaced by PSV, we were prepared to leave the van with them and do anything, a lot of hot air and no action springs to mind, unless someone knows different?
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I was told that they had done a load of Carthago side windows but that's on from PSV so I dont know.

Martin
 
funflair said:
I was told that they had done a load of Carthago side windows but that's on from PSV so I dont know.

Martin
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I'm sure I've seen posts on FB that some Carthago owners have had double glazed windows replaced by PSV. Don't know how many though.

Richard.

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Clarky said:
I'm sure I've seen posts on FB that some Carthago owners have had double glazed windows replaced by PSV. Don't know how many though.

Richard.
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It was supposed to be a deal organised through the owners club, I have no reason to doubt it really.

Martin
 
funflair said:
It was supposed to be a deal organised through the owners club, I have no reason to doubt it really.

Martin
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I have reason after my dealings with Richard Green and PSV:LOL:.
Surely a Carthago owner from the owners group is on here?
 
Looking back on the Carthago Owners UK site I see there was a proposal from PSV to refurbish side windows by having one complete and ready to swap in one appointment. Very similar to what was proposed to the N+B owners - below.
funflair said:
I don't know any more than that as the N+B club don't have enough vans of the same model that would want the service as what they were proposing was to purchase one new/used side window and then do the service on a quick swap basis, I think they wanted about 20 vans.
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Not sure if it ever came to anything and as we don't have double glazed side windows in ours I didn't take much notice.

Richard.
 
Northernraider said:
Well the lies jist keep dripping off this companies tongue.

I've just had the Laura girl on the phone and she's apparently not the same girl I spoke with on Tuesday.

She claims there's been a mix up and they only received the job details today


She says the car department have been dealing with it up till now.

I asked why it was then that the last 3 people I spoke with on the phone all said it was a specialist motor home team that was dealing with it.

No answer.

She then said the fitters that cane out today knew they couldn't fit it because it was raining but they wanted to see the van and make sure it was the correct windscreen for it but they didn't want to tell me that over the phone.
They thought they coukd rearrange for Monday and at least they would know it was the correct glass.

I told her about the screen being sent from psv glass ..She says that is not the screen they have as they sourced it elsewhere.

I don't think they had a windscreen in that van.

She now wants me to take the van to them in bothwell Glasgow to have it fitted.

I have all these calls recorded.


I honestly cannot believe how this has gone.


No idea what I do now
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Not what you want hear but ...................... I'd see it through with Autoglass. The organisational shambles has nothing to do with the guys that do the installation. I had some trouble with Laura too but once they were on site the work & their attitude towards it was fine. Start with another company and you're starting from scratch again with no knowledge of whether they'll mess you about too.
 
tonyidle said:
Not what you want hear but ...................... I'd see it through with Autoglass. The organisational shambles has nothing to do with the guys that do the installation. I had some trouble with Laura too but once they were on site the work & their attitude towards it was fine. Start with another company and you're starting from scratch again with no knowledge of whether they'll mess you about too.
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The two fitters that came out today were supposed to be professionals but instead they lied to me. I've no faith in them.

Psv glass have fitters in east kilbride apparently and can use the bus garage local to me to fit it in so I'm just waiting on the quote being emailed from them to clear it with allianz.
If that gets approved I think I'd rather get them to fit it.

Autoglass don't deserve the business as they've done nothing but give me the run around and then lie to try and cover it up.

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