Hymer a class windscreen replacement by autoglass

[Lenny HB]

 

[Northernraider]

View attachment 268296

She did say the appointment was definately tomorrow so let's hope it goes smooth.
Hopefully a drier day than today unless they have a big tent lol its peed it down most of the day today

 

[Lenny HB]

I take it you won't let rthem near it if any chance of rain.

 

[Northernraider]

I take it you won't let rthem near it if any chance of rain.

If they have it covered over fair enough but I don't want my dash soaked

 

[Just smiffy]

Tam, make sure your van is as level as you can make it while they replace the screen.... any twisting of the van if not level may result in a stressed screen when your out and about.

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[Northernraider]

Tam, make sure your van is as level as you can make it while they replace the screen.... any twisting of the van if not level may result in a stressed screen when your out and about.

Yer Fiddlesticksn kidding aint ya ...this is Scotland there's nothing level round here min we're on a hill

 

[Just smiffy]

It doesn’t matter if your on a 1in9 as long as the vans not twisted...

 

[tonyidle]

Hmm not impressed with autoglass so far.

Windscreen supposed to be fitted tomorrow.

I hadn't heard from them since an initial email last week saying they had received the booking but would be in touch.

So I phoned them at 3pm today to make sure it was still happening.

Girl said yes it's booked for tomorrow did no one text you.

I said nope but if it's still booked that's ok have you any idea of time.

She says no but I'll have someone phone you within the hour with a time slot as it's a specialist team coming out.

7.30pm and nope not heard a thing.

I hope when they come out they are better

If that person is Laura then the fitters who came to me said she has some family problems upsetting her normal efficiency.

 

[Northernraider]

If that person is Laura then the fitters who came to me said she has some family problems upsetting her normal efficiency.

Well laura needs given a shake cause ive still not heard from them and im off out with the dog

 

[CazPaul]

Terrible customer service Tam

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[Northernraider]

Terrible customer service Tam

Aye I'm just about to phone them again cause I hate sitting around waiting.

 

[Northernraider]

Deary me I know I'm grumpy but I'm really not impressed by these lot so far.

I called again at 10.15 and was told they would speak to the technician and phone me back in 5 minutes.

It's now 10.53 and no call

So that's 3 times now I've been told I would be called by autoglass and 3 times they haven't called.

They sent me a customer "how did we do " survey yesterday.
Despite not even fitting the damm thing yet and while your on hold on the phone the recording is bumming them up about autoglass having fitted ex amount of windscreen last year and how customer satisfaction is their goal


So far


I ain't impressed, and it's raining buckets here at the minute.



I do however thanks to a tip from a member on here have all 3 of my calls to them recorded

 

[Northernraider]

Totally fed up with these idiots


I've now had some guy from Bedford phone and say it's not being fitted today it's being done tomorrow

4 times I've called them now since yesterday I've an email staying appointment was today and 2 recorded calls saying appointment was today.

 

[SuperMike]

Auto glass fitted ours inside the local bus garage.

 

[CazPaul]

Worries me with customer service like that what the fitting will be like, hope it's much better.

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[scotjimland]

suspense is killin' me..

have they been yet ?

 

[Lenny HB]

suspense is killin' me..

have they been yet ?

See post#73

 

[Northernraider]

Worries me with customer service like that what the fitting will be like, hope it's much better.

Totally peed off with them Paul

The guy from psv glass that's supplying the windscreen and is on the hymer owners group said he could come fit it if I cleared it with safeguard.

I've just phoned them to check and to.make them aware of the autoglass saga and they've said I could do that but It would be treated as a claim and have to be put to the underwriters for approval etc which could take a while or I could pay for it and claim it back from underwriters or I could let autoglass continue as planned and she would start a complaint procedure with autoglass on my behalf.

Because I just want the bloody job done hassle free I've opted to continue with autoglass and hopefully the fitters are better than the customer service team.

I will be seeking an apology at least and compensation at best from autoglass for my wasted day and frustration.


You know when you just get that gut feeling
That's how I'd posted this last week looking for folks experience of them.

It's frankly ridiculous ...I wish I could post the recorded calls because the last one really takes the biscuit.

 

[Lenny HB]

Next question, will they turn up with a genuine screen.

 

[Northernraider]

Next question, will they turn up with a genuine screen.

Well the screen has been supplied by psv glass as Richard green from there has told me he shipped it to them and it's in Edinburgh branch of autoglass

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[CazPaul]

Well the screen has been supplied by psv glass as Richard green from there has told me he shipped it to them and it's in Edinburgh branch of autoglass

The way this is going Tam, the correct screen will be in the branch but will they fetch it with them tomorrow.

 

[CazPaul]

We had our A class double glazed cab side windows(both sides) replaced this year by Autoglass, dealer paid, absolutely professional from start to finish, with correspondence, direction, dedicated motorhome service points with own water supply and hook up point.

Brilliant service from start to finish, highly recommend. They also do all A class windscreens.

Contact details.

Wait for it.



Autoglas (logo-busglas vom profi) Melle Deutschland.

 

[Northernraider]

We had our A class double glazed cab side windows(both sides) replaced this year by Autoglass, dealer paid, absolutely professional from start to finish, with correspondence, direction, dedicated motorhome service points with own water supply and hook up point.

Brilliant service from start to finish, highly recommend. They also do all A class windscreens.

Contact details.

Wait for it.



Autoglas (logo-busglas vom profi) Melle Deutschland.

That's what's wrong see

Germany get the job done

UK same shit customer service
Why?.

Because as a nation we put up with it

 

[Lenny HB]

Well the screen has been supplied by psv glass as Richard green from there has told me he shipped it to them and it's in Edinburgh branch of autoglass

Does that mean they are not suppling a genuine Hymer screen, I would not be happy with that.

 

[Tykatem]

I was and am more than happy with the non OEM windscreen that Autoglass provided and fitted to my 2012 Hymer b585. It fitted perfectly, right down to the alignment of the holes in the screen being bang on central for the 3 window wipers (which they even supplied new sheaths for). It does exactly what one would expect from a windscreen.

Pete

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[Northernraider]

Does that mean they are not suppling a genuine Hymer screen, I would not be happy with that.

Going by the hymer owners group lenny psv seems to be the point of choice for hymer windscreens. They seem to supply them to most places.

 

[csd4t]

I told autoglass to do one after a similar saga and confirmed with my insurance that I would pay PSV then claim it back. I drove to their Manchester depot and they brought me back to Leeds in one of their vans, later that day another team took me back to the depot. All done undercover in a nice warm warehouse and a genuine Hymer screen. Couldn't fault them or their work.

 

[Northernraider]

I told autoglass to do one after a similar saga and confirmed with my insurance that I would pay PSV then claim it back. I drove to their Manchester depot and they brought me back to Leeds in one of their vans, later that day another team took me back to the depot. All done undercover in a nice warm warehouse and a genuine Hymer screen. Couldn't fault them or their work.

The guy from psv seems very professional he's actually told me he could come fit the windscreen here at any time that suits me and is happy to wait for payment till I got it from insurance company.

Part of me is tempted just to do that but I just want the job done I'm starting to wish I hadn't bothered lol

 

[Trev45]

Do you have an excess that you have to pay them at the time of fitting ? If so give them some of their own medicine and offer to pay tomorrow and so on.

 

[Northernraider]

Do you have an excess that you have to pay them at the time of fitting ? If so give them some of their own medicine and offer to pay tomorrow and so on.

Yeah I do the woman tried to get that over the phone yesterday and was promptly told that wasn't happening till the job was completed

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