Hymer a class windscreen replacement by autoglass

[tonyidle]

I believe there is more stress on a glued screen if there is any movement in the body, most of the big A class screens are on rubbers, must be a reason.

Martin

Some must have very flimsy bodies . Cars, in particular, use windscreens as part of the structure so you would expect similar of an A class motorhome. A class motorhome builders give little thought to the consequences of other parts of their design so why should screens be any different. If there is a reason for still using rubber it will be based on economic requirements nothing else. Screens fitted using adhesive are unaffected by slight variations in the size of the body aperture caused by the moulding process and are much less likely to leak. They are somewhat more difficult to remove but very much easier to install.

 

[Tea Bag]

Hi.
It was known at the time late60-early70's that if you had a replacement screen,the odd one would crack,that was even in rubber (60's Atkinson Borderer units).Something to do with the cab "De-stressing " over the years,( bit like wives ). Funny thing was though,those WINDSCREENS NOT WIVES!! that were "Located" in the rubber seals by small Electrical screw drivers and 2 inch "Oval" nails spaced in the right places through the rubber,never EVER cracked..... Fell out when braking hard or up in the quarry,but never cracked. So all A class owners,stock up on the above bits of kit.
Tea Bag

 

[dabhand]

I looked at that possibility too, but Comfort policy now (since 2018 I think) only covers you for £3,500 if you get it fixed yourself, and they have to get pre-approval from Aviva before doing so. If you use Autoglass the cover is unlimited and no pre-approval.

In the small print of section one of my comfort Policy it states maximum of £3000 payable for any one glass claim, does not mention Autoglass cover being unlimited! Genuinely interested Peter, can you point out where it says this please @peterc10

 

[Northernraider]

In the small print of section one of my comfort Policy it states maximum of £3000 payable for any one glass claim, does not mention Autoglass cover being unlimited! Genuinely interested Peter, can you point out where it says this please @peterc10

The great thing with safeguard is there's no limit on glass cover.

And I've discovered my excess is only £75 too so even better

 

[Baileysbus]

Martin

Watched them fitting mine. The "glue" is in reality a thick layer of some form of mastic applied at a set rate. No squeeze levers like usual. Instead controlled rate electric drill screws down and pushes out the mastic. When "set" it still feels very flexible, and is effectively on rubbers.

It’s great stuff. My SIL works for auto glass and fits the large truck screens and trains and suchlike. I’ve had a tube of the stuff to use and it’ll stick anything to anything I’ve stuck metal hooks on pvc to latch the patio doors too and stuck the interior mirror on the windscreen of one of my cars. It’s bullet proof

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[gus-lopez]

Had mine replaced pvc , but I would have been much happier if they, auto glass , actually had a premises instead of relying on good weather and temperature

It always used to be the way. It had to be done at their premises or inside somewhere you supplied & unable to be used for a minimum 3 hours after fitting + if too cold wouldn't be done.

 

[ChrisL]

Had mine replaced pvc , but I would have been much happier if they, auto glass , actually had a premises instead of relying on good weather and temperature

Autoglass do have premises, it took them a month to get a rear screen from Japan for my car but they gave me the option of home or there workshop and i had it done at the workshop.

 

[Lenny HB]

In the small print of section one of my comfort Policy it states maximum of £3000 payable for any one glass claim, does not mention Autoglass cover being unlimited! Genuinely interested Peter, can you point out where it says this please @peterc10

Page 9 of Policy document.

 

[The general]

Autoglass do have premises, it took them a month to get a rear screen from Japan for my car but they gave me the option of home or there workshop and i had it done at the workshop.

Where was that and what year ? All I know off know is vans with canopies for cars , as from end of last year their premises were on the web but they don’t exist , to my knowledge

 

[Northernraider]

To be honest I'm quite happy with them doing it here at my address. As long as they keep it dry I don't care. It's a rubber that's on mine rather than bonded so it should be fine.

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[ChrisL]

Where was that and what year ? All I know off know is vans with canopies for cars , as from end of last year their premises were on the web but they don’t exist , to my knowledge

It was about two weeks ago, the workshop is in Ashford Middlesex but I'm pretty sure they have others around the country i was asked which i wanted.

 

[peterc10]

In the small print of section one of my comfort Policy it states maximum of £3000 payable for any one glass claim, does not mention Autoglass cover being unlimited! Genuinely interested Peter, can you point out where it says this please @peterc10

Simon, I think they changed it with all new policies after a certain date earlier this year. I renewed in June, so must have got it. They confirmed it to me when I was discussing the fitting of an OEM screen with them. Come to think of it the limit was £3,000 not £3,500 as I stated, but I was told it only applied if you did not use Autoglass. On the info Autoglass gave me they stated my limit was £10,000 glass cover.

 

[ChrisL]

Bearing in mind that there is usually a bit of a wait whilst Autoglass sources a screen, has anyone tried windscreen security film? which should prevent most chips and has the added benefit of rain and mud running straight off it, I'd be interested in knowing if it's as good as it sounds.

 

[dabhand]

Page 9 of Policy document.

View attachment 267482

Simon, I think they changed it with all new policies after a certain date earlier this year. I renewed in June, so must have got it. They confirmed it to me when I was discussing the fitting of an OEM screen with them. Come to think of it the limit was £3,000 not £3,500 as I stated, but I was told it only applied if you did not use Autoglass. On the info Autoglass gave me they stated my limit was £10,000 glass cover.

Thanks guys, must have word blindness I only saw the words - A maximum limit of £3000 in any one glass claim applies

and NOT

Cover for this section is unlimited provided the windscreen is replaced by Autoglass. A maximum limit of £3000 in any one glass claim applies to all other windscreen replacement providers

Cheers

 

[CazPaul]

Bearing in mind that there is usually a bit of a wait whilst Autoglass sources a screen, has anyone tried windscreen security film? which should prevent most chips and has the added benefit of rain and mud running straight off it, I'd be interested in knowing if it's as good as it sounds.

Now that does sound like a good idea, anybody used this or heard of it before?

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[Shrimp]

When we had ours replaced by the Motorhome team from Autoglass it was an eye opener for me.
They were 2 beefy blokes and the amount of muscle they had to use to get the old screen out was amazing!
They were pleased with the end result as when the A class is built the whole front with screen attached is fitted to the van so when they came to retro fit a replacement screen the body is not necessarily exactly the right shape for the screen!
We called them back a couple of months later to make a fine adjustment on the fit of the rubber.
They were excellent workers, they did a really good job and we couldn’t fault them, the screen never leaked.

 

[Northernraider]

A very helpful guy called Richard green from the hymers owners group on Facebook works for the company that supplies the hymer screens ( psv glass ) so he's contacted the guy who does procurement for autoglass and supplied him with the correct part number for my windscreen and it's now been allocated to the job and being shipped to local fitter

Handy that

 

[peterc10]

Thanks guys, must have word blindness I only saw the words - A maximum limit of £3000 in any one glass claim applies

and NOT

Cover for this section is unlimited provided the windscreen is replaced by Autoglass. A maximum limit of £3000 in any one glass claim applies to all other windscreen replacement providers

Cheers

Simon, have checked again and it might not be you, but Comfort/Arriva that has caused some confusion. Lennie has quoted the correct page and wording in the booklet. BUT my Arriva Policy summary sent with the renewal quotation just states "Maximum payable in any one glass claim £3,000". Confusing or what??

 

[JonP]

Page 9 of Policy document.

View attachment 267482

Is that on all current Comfort policies or only if renewed after a certain date?

 

[Bedspring]

Are you not maybe worried that the insurers may monitor sites like this. You seem to have bought the van with the damage, and are now claiming on insurance to get it fixed. I would have thought would not be allowed.

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[Lenny HB]

Is that on all current Comfort policies or only if renewed after a certain date?

Unlimited from May 2018.

 

[Northernraider]

Are you not maybe worried that the insurers may monitor sites like this. You seem to have bought the van with the damage, and are now claiming on insurance to get it fixed. I would have thought would not be allowed.

The van had a couple of small chips when I bought it but none were cracked ..I noticed the crack when I was away in the van at the weekend which is exactly what I told the woman from safeguard when I phoned.

I expected them to just repair the chip in fact that's what I hoped for as it's a genuine hymer screen.
It was only after contacting autoglass themselves that they say any more than 3 chips is automatic replacement.

So I'm not doing anything wrong

 

[Lenny HB]

Are you not maybe worried that the insurers may monitor sites like this. You seem to have bought the van with the damage, and are now claiming on insurance to get it fixed. I would have thought would not be allowed.

No problem Tam can wait until tomorrow when he gets another chip in it.

 

[Northernraider]

No problem Tam can wait until tomorrow when he gets another chip in it.

To be honest that's why I'd have been happy with them repairing the chip lenny because it's guaranteed it will get chipped again.

It's the developed crack I was concerned about as I'm hoping to head back to Europe in the new year and I'd rather get it repaired now than over there.

 

[Conal]

Auto Glass
Ferry Lane Industrial Estate
Forest Road
Walthamstow
London E17 6HG

Been there, very big premises. Not much good if you don’t live near North London.

My visit was a long time ago,and their web site doesn’t mention it.

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[Wildbill]

If there's a serial no on the wind screen you will probibly find it's nothing special just a truck windscreen then thay just ramp up the price
Bill

 

[gus-lopez]

I just looked on the autoglass site & it said that the cost of one stone chip repair was £139,70 I had one done by them in 2002 for a fiver. When did the prices get out of hand? A new windscreen for a small car is cheaper than that!

A single chip repair will cost you £139.70 inc. VAT. We're happy to give you a quote for any additional repairs.
https://www.autoglass.co.uk/what-will-it-cost/windscreen-repair-cost/

 

[Bedspring]

So I'm not doing anything wrong

I do not think you are.
I am just wondering on how wise it is, to discuss on a public forum, on the off chance an Insurance company has a different perspective, and views the thread.
Large companies do monitor Social Media.

 

[Northernraider]

I do not think you are.
I am just wondering on how wise it is, to discuss on a public forum, on the off chance an Insurance company has a different perspective, and views the thread.
Large companies do monitor Social Media.

It's been discussed on Facebook also.
Like I said why not it's a genuine claim ...the crack only appeared to my knowledge at the weekend I followed the insurance companies advice and autoglass are doing the job.
I just sought out others experience of this.
If anything the insurance company and autoglass are getting free publicity.
As a result of Facebook they are also being provided with the correct screen hassle free.

I didn't sign an official secrets act when buying insurance and I'm certainly not committing any fraud or anything.
I pay insurance for this purpose

 

[Northernraider]

Hmm not impressed with autoglass so far.

Windscreen supposed to be fitted tomorrow.

I hadn't heard from them since an initial email last week saying they had received the booking but would be in touch.

So I phoned them at 3pm today to make sure it was still happening.

Girl said yes it's booked for tomorrow did no one text you.

I said nope but if it's still booked that's ok have you any idea of time.

She says no but I'll have someone phone you within the hour with a time slot as it's a specialist team coming out.

7.30pm and nope not heard a thing.

I hope when they come out they are better

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