Caravan and Motorhome Club's website down!

[Spriddler]

Their website 30 seconds ago........

 

[seasideBill]

Their website 30 seconds ago........

View attachment 860216

Do you think ‘wonderful’ is a typo and they meant to say ‘woeful”?

 

[Jim]

Do you think ‘wonderful’ is a typo and they meant to say ‘woeful”?

It's the Careful and Controlled Manner they keep mentioning that tickles me.

 

[Coolcats]

A disaster waiting to happen when there are power outages. Very worrying for vulnerable old people who rely on pushing their Careline red button in an emergency and can't use smartphones.

Probably not, why would you need a smart phone to push a button if it’s an analogue device it can be connected to the back of the smart hub 2 and the ups for both the phone and the router.

No one likes change but contact your provider and I suspect a solution will be provided.

 

[SpeedyDux]

Probably not, why would you need a smart phone to push a button if it’s an analogue device it can be connected to the back of the smart hub 2 and the ups for both the phone and the router.

No one likes change but contact your provider and I suspect a solution will be provided.

As you rightly say no-one likes change (for the worse).

Your techy solution may be all fine and dandy in principle, if somewhat more complicated for the elderly consumer, and less failsafe in the event of prolonged power outage than existing analogue landlines (Careline boxes already have backup batteries). The dangers and risks have been pointed out many times including the risk of internet connections falling over and even cellular phone masts eventually running out of backup battery in a worst case scenario.

In my view such complexity offends the KISS principle. The overriding goal seems to be to save BT some costs; if, as a consequence old people die because no first responders were summoned, presumably for BT that will be acceptable collateral damage in return for "progress". Bonuses all round. A bit of PR is all that is required for damage limitation when the Mail headlines this story on the front page. Soon forgotten in our short news cycle.

Is BT Openreach really going to provide that solution for free? How many customers will fall through the cracks? Hmmm.

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[seasideBill]

I’m tired of hearing that trendy management phrase CAMC keep using ‘abundance of caution’.

I saw this somewhere..

“An abundance of caution is bad. People buy all the toilet paper out of an abundance of caution. Now you don’t have any.

You wouldn’t get married if you practiced an abundance of caution. The chances are 50/50 you’re going to make it. When was the last time you made a life-impacting decision based on 50/50 odds?

Out of an abundance of caution, people don’t get vaccinated.

Out of an abundance of caution, eat more chocolate. After all, there could be a shortage.

Reasonable caution is enough”

 

[Spriddler]

I hate that trendy management phrase CAMC keep using ‘abundance of caution’.

Agreed, but a least their spotty mealy-mouthed marketing graduates avoided the ....'We are reaching out to assure members that we are working at pace for an early up-tick to this situation'.

 

[SpeedyDux]

I’m tired of hearing that trendy management phrase CAMC keep using ‘abundance of caution’.

I saw this somewhere..

“An abundance of caution is bad. People buy all the toilet paper out of an abundance of caution. Now you don’t have any.

You wouldn’t get married if you practiced an abundance of caution. The chances are 50/50 you’re going to make it. When was the last time you made a life-impacting decision based on 50/50 odds?

Out of an abundance of caution, people don’t get vaccinated.

Out of an abundance of caution, eat more chocolate. After all, there could be a shortage.

Reasonable caution is enough”

The converse may result in Darwin Awards. Like the recent case of the base jumper whose parachute failed to open. Seems he hadn't noticed that the release cord was trapped by his backpack. A simple check ex abundante cautela.

Where there is a genuine perceived risk the precaution merely needs to be proportionate.

 

[DJIT]

This does seem pretty incredible in 2024.
For those of us who work in the industry, most customers want SLA's that have their system back up and running within minutes of a catastrophic failure - 1 hour at most - and that's for 24x7x365 operations.
The CAMC site has been down now for what, 8 days.... ??

 

[maison]

They must be getting back to normal somehow. The e-Vouchers that were due to be delivered to our daughter, as a birthday present, on the 19th January were finally delivered yesterday!

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[Dorset Diver]

I noticed that on their update giving contact information and numbers the first one is for those wishing to join. To me that says a lot about the sick mentality of those running the organisation.

 

[Gellyneck]

30 Jan 2024 update
+++++
Today's Update

Positive progress continues to be made on restoring Club systems.

We continue to work carefully, in tandem with our technical partners to get the website live as soon as possible. We are anticipating this will be in the next few days.

While our digital services aren't available, please find below key details to help you contact the Club. We are looking forward to talking with you again. However, we anticipate call volumes being higher than normal and we would ask for your patience and understanding during this period.

Joining the Club - 01342 318813

UK Club Campsite bookings - 01342 327490

Overseas Campsite and Ferry amendments - 01342 316101

Caravan Cover - 01342 336610

Mayday UK Breakdown - 0345 366 6579

Red Pennant - overseas emergency assistance - 01342 336633

Club Shop - https://shop.caravanclub.co.uk

Affiliated Campsites and Certificated Locations (CL's) can be contacted directly, the details of which are in the Sites Directory and Handbook

Our forensic investigation into this incident continues with our expert partners. This is a vital and ongoing step - we will notify members once this process is complete.

Thank you for the messages of support, we in turn thank you for your continued patience.

We sincerely apologise we are not yet in a position to fully restore all Club systems and our website. We continue to work with an abundance of caution.
+++++

 

[gus-lopez]

How does the Club manage to take the balance before I arrive on site if it doesn't hold my card details for several weeks?

That is why I always use a 'one use disposable virtual card' if I can. If not,I either don't bother,or use a virtual card that locks after payment.

 

[Dorset Diver]

That is why I always use a 'one use disposable virtual card' if I can. If not,I either don't bother,or use a virtual card that locks after payment.

I didn't know that such virtual cards existed. How are they obtained?

 

[funflair]

I didn't know that such virtual cards existed. How are they obtained?

I use Revolut and that can create a one-off use virtual card.

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[Odd job]

Why don't you all just cancel your direct debit or whatever you use to pay them, and get out and find other places with less hassle and money.
Just ask yourselves what you need them for.

We use them for access to the CLs

 

[Tonks]

I had to make a request for a plastic membership card because the Club stopped issuing them automatically on renewal. Members are supposed to have their membership details on the Club App, to show to the warden on arrival.

Really? I got one without having to ask for it, when my membership last renewed.
I didn't even have to show it when I stayed at the CMC Broadway site on Saturday. They were expecting me and called me by my name (they could see my van's reg through the window). I had all my confirmation info saved on my phone (email), and they owed me a refund via a code which was on the email and which the very helpful lady made a note of and apologised that it may take a bit longer to be processed due to the systems problems. I received that refund yesterday. My experience of the team at Broadway was that they were welcoming, helpful, calm and cheerful at a time which must've been causing quite a lot of extra complication for them.

 

[cyberyacht]

The wardens are OK. It's the wonks at 'Grimstead Towers' that are the problem. They couldn't facilitate the elevation of urine in an alcoholic beverage production site.

 

[Gellyneck]

31st January update
+++++
We continue, in a cautious manner, to restore our remaining Club systems and work on the website is progressing well.

While our digital services aren't available, please find below key details to help you contact the Club. We are looking forward to talking with you again.

Joining the Club - 01342 318813

UK Club Campsite bookings - 01342 327490

Overseas Campsite and Ferry amendments - 01342 316101

Caravan Cover - 01342 336610

Motorhome Insurance - 01342 488377

Mayday UK Breakdown - 0345 366 6579

Red Pennant - overseas emergency assistance - 01342 336633

Club Shop - https://shop.caravanclub.co.uk

ClubFest - 01342 33 66 66

Training Courses - 01342 336666

Technical enquiries - 01342 336611

We are, as anticipated, receiving a high volume of calls. All available agents are on the phones ready to take your calls and we would continue to ask for your patience and understanding during this period.

The forensic investigation continues and we will of course share relevant information when it becomes available.

Although call volumes have been high today, we would like to thank those members who offered their best wishes and messages of support for the team working to get the rest of our systems live.

Thank you for your continued patience. We sincerely apologise we are not yet in a position to fully restore all Club systems and our website.
+++++

 

[Dorset Diver]

12 days in and still no sign of an end to the debacle.

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[GerTee]

Ransomware? Spread to any online backup with no off-site, offline backup available?

 

[Otter Spotter]

12 days in and still no sign of an end to the debacle.

Don’t expect any heads will role when this ends, if it does

 

[Jim]

We continue, in a cautious manner,

Do they mean creeping around the office and whispering as they work

Pressing keys on the keyboard very softly and slowly.

Keeping a lookout for wild animals as they restore databases

What are they being cautious about?

 

[Otter Spotter]

Do they mean creeping around the office and whispering as they work

Pressing keys on the keyboard very softly and slowly.

Keeping a lookout for wild animals as they restore databases

What are they being cautious about?

They are hiding behind their desks in case a Funster appears and gives them a few ‘home truths’

 

[Jim]

Ransomware? Spread to any online backup with no off-site, offline backup available?

That happened to a company I was working with. The boss used to attach a backup NAS drive at his home every thursday night and back up, they hacked him on a Thursday and locked everything down. They had an old two year backup they reinstalled and then manually rebuilt the data, but it was never the same and they are gone now.

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[Gellyneck]

Do they mean creeping around the office and whispering as they work

Pressing keys on the keyboard very softly and slowly.

Keeping a lookout for wild animals as they restore databases

What are they being cautious about?

They must be nearly there as they're not using an abundance of it now!

 

[hja]

Bet the poor souls put up to front the CAMC stand at the NEC are not looking foreward to it!

 

[Jev88]

My wife works for a food processing plant.
Cyber ransom attacked and locked out. Took less than 24 hours before they reloaded from backups. Although a painful process their remote IT dept had it all sorted so quickly...... compared to Caravan Club

 

[Coolcats]

As you rightly say no-one likes change (for the worse).

Your techy solution may be all fine and dandy in principle, if somewhat more complicated for the elderly consumer, and less failsafe in the event of prolonged power outage than existing analogue landlines (Careline boxes already have backup batteries). The dangers and risks have been pointed out many times including the risk of internet connections falling over and even cellular phone masts eventually running out of backup battery in a worst case scenario.

In my view such complexity offends the KISS principle. The overriding goal seems to be to save BT some costs; if, as a consequence old people die because no first responders were summoned, presumably for BT that will be acceptable collateral damage in return for "progress". Bonuses all round. A bit of PR is all that is required for damage limitation when the Mail headlines this story on the front page. Soon forgotten in our short news cycle.

Is BT Openreach really going to provide that solution for free? How many customers will fall through the cracks? Hmmm.

This one makes me laugh, but not at you, the issue is that BT and others cannot run an analogue service's the world has changed Siemens, GEC, Marconi et al do not make exchange equipment that power's this stuff ( some of those organisations do not exist anymore). Apart from the equipment no longer being manufactured everything is IP everything has a mac address.

If you have fibre to the premises you cannot get an analogue service and you cannot pour power down it, the fibre is dark until you have a box powered at both ends. The coms providers will have power at their end along with UPS and if sensible generators. the consumer if they need it will have to provide their own power and UPS, just as we have at home.

The world has changed the world is IP, it is a massive change for the country, if you have an elderly relative you are worried about then contact the service provide (not open reach) and see what they can offer I suspect there will be something for the vulnerable there normally is.

Changing from Analogue to Digital (IP) is not an option it is happening

You mention power cuts, but it's just as libel for overhead cables to fall in a storm or a cable accidentally cut in the street these things happen.

 

[Coolcats]

They are hiding behind their desks in case a Funster appears and gives them a few ‘home truths’

Be kind to the employees and workers its not thier fault

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