Warranty Issue - Refused

[PaulAndSam]

Has anyone had a warranty issue refused for no good reason?

We have a body work issue which appeared no long after we had the MH but just thought it was a heat spot, we spoke to the dealers at the next 2 had checks and they did not have any idea why it was but after the last had check said we should take it up with the manufactures after our holidays which we did.

We have a McLouis Fusion which has now beed acquired by Auto Sleepers.

Auto Sleepers have now came back and said the suspension update to get it to 4T was not done correctly (done by Glide Rite who I believe did it correctly).

We have photo evidence of the lump before the suspension was carried out and Auto Sleepers have said we should be had it don ethen even though I reported it to our dealers.

I have to now send an email to Auto Sleepers (as the dealers does not know what to do).

How should I proceed, should I lay out me findings before or after seeking professional advice or seek it before emailing?

Paul And Sam

 

[Phill D]

Just a thought / random question. If the air bag is fully deflated. And no bump stop, could the chassis hit lower and harder when going over a bump?

Probably not applicable here, but I am curious.

Without measuring it, it would be difficult to determine accurately;
but I would think if you hit a big enough hole and probably severely damaged the shock absorbers and damage the spring hangers then chassis damage is possible.
But you would probably loose a tyre and damage the wheel rim in the process.

However in my opinion damage is no more likely with air assist.

My point is damage is extremely unlikely to be caused by the use of air assist instead of the bump stops.

Happy to be corrected by other than hearsay.

 

[Colin McCourt]

Financial Ombudsman is your best bet with warranty issues. Free to use and they are very good, although they can take a few month to allocate someone