Stop start error

[Bobbydaisy]

New van ,21 plate Ducato Elddis CV20, started van to move to new site and has Stop/Start error message , also light on panel below right of steering wheel showing light illuminated for Stop/Start . Pushed button on the panel and tried restarting van and error showing still. Stop:Start not operating when stopping at traffic lights etc , drove about 80 miles and at new site, still got error , any ideas ? Thanks .

 

[Old Gibber]

Mine went in Spain in Feb. Took the garage 2 hours to get the new genuine part delivered. Breathing a big sigh of relief seeing the delays now.

 

[Ditcha]

that’s the problem Dave

initially Fiat said it was ok to use as it was an orange light but now they’ve changed their mind and instructed the dealers to advise to tell the customers not to use them

It’s been with the dealer since June 7th having warranty snagging jobs done anyway, after next week it’s gonna be 6 weeks since my operation so it’s suited me to leave it with them. But now i’m almost fit enough to drive I really don’t want to be held up if you know what I mean

Wow 5 weeks and counting I wouldn't be happy with that Al, are you pestering Fiat camper you know the old saying "the squeaky wheel always gets the grease"

Shame ain't it with a company the size of Fiat struggling to put stuff right through parts shortages at least they can't blame COVID anymore they have know about this problem since mid 2020.
I also had a wait for parts when the recall for the front knuckles needed replacing due to parts shortages some people waiting 6 weeks and not been able to use their pride and joy, wonder if Fiat will compensate us

 

[Al n Val]

Wow 5 weeks and counting I wouldn't be happy with that Al, are you pestering Fiat camper you know the old saying "the squeaky wheel always gets the grease"

Shame ain't it with a company the size of Fiat struggling to put stuff right through parts shortages at least they can't blame COVID anymore they have know about this problem since mid 2020.
I also had a wait for parts when the recall for the front knuckles needed replacing due to parts shortages some people waiting 6 weeks and not been able to use their pride and joy, wonder if Fiat will compensate us

I’ve had an email this morning from the dealers which says Fiat says it’s on its way so hopefully it’ll be here this week

It’s not been a problem Dave tbh as i’ve been unable to drive for 6 weeks post operation, infact it’s worked out perfect, but I didn’t want it to drag on any longer and not have the moho when I could be using it especially in this lovely weather

 

[mech73]

Particulate Matter Sensor strikes again !!!!

Dealer has confirmed that the dpf sensor needs to be replaced, so now on order. They have said it's ok to drive in the mean time as long as no more lights come on and it continues to run ok.

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[Al n Val]

Dealer has confirmed that the dpf sensor needs to be replaced, so now on order. They have said it's ok to drive in the mean time as long as no more lights come on and it continues to run ok.

from my experience with Fiat and my dealer I would want it in writing that my vehicle warranty would not be invalidated if I was to use the motorhome just to be on the safe side

its conflicting advise like we are getting that makes it difficult to know who is right and what the possible outcome might be

 

[Bobbydaisy]

Dealer has confirmed that the dpf sensor needs to be replaced, so now on order. They have said it's ok to drive in the mean time as long as no more lights come on and it continues to run ok.

Yeah conflicting info , dealer advice to me was not to use it , didn’t ask Fiat Customer services as I guess they would say the same . I didn’t need to use the van as we were just back from a holiday but did do over 150 miles getting home and to local dealership to get it diagnosed with the fault present. Hope you get it fixed soon

By the way…. you have 2 Fizzy’s ?? !!

Got a 77 RD250 D , myself and a 76 Z900 A4 plus my runaround 99 R6 🏍. Ride safe , enjoy.

 

[Devon Sue]

Do you have to wait for the fault before it can be checked, we have 1500 miles on the clock and heading to France on 1st September, really worried that we will break down while away

 

[Ditcha]

Do you have to wait for the fault before it can be checked, we have 1500 miles on the clock and heading to France on 1st September, really worried that we will break down while away

Yeah the EML will come on and you will also get warning stop/start not allowed if you have stop/ start, you won't break down.

 

[Al n Val]

Do you have to wait for the fault before it can be checked, we have 1500 miles on the clock and heading to France on 1st September, really worried that we will break down while away

Well

if it were me i’d ask your dealer and highlight the fact that it’s an issue that’s happening to many owners

I know a mate who is in Portugal atm who’s done just over 3000 miles and his hasn’t done it…….. yet, but he’s fully aware of the issue

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[Al n Val]

Yeah the EML will come on and you will also get warning stop/start not allowed if you have stop/ start, you won't break down.

Dave

did they just replace the sensor on yours?

Ours is the 2nd I know of who’s also had the cab battery replaced as well as the sensor. Northern commercial diagnosed my mates, replaced the battery and sensor all within 4 days and he’s had no issues since

 

[RioRob]

I've recently bought a new Ducato based PVC and wait with bated breath for it to have this prob. However, thinking about it, there must be 1000s of these vans on the road, surely they're not all having this prob. Or are they!

 

[Ditcha]

Dave

did they just replace the sensor on yours?

Ours is the 2nd I know of who’s also had the cab battery replaced as well as the sensor. Northern commercial diagnosed my mates, replaced the battery and sensor all within 4 days and he’s had no issues since

Just the sensor changed and it had done less than a couple of hundred miles, now 11,000 with no recurrence, there is no set time for the fault to show up but the more miles you do the less chance of it happening. More vans are okay than not so just enjoy it as it will most probably be okay so no need to worry.

 

[Al n Val]

Update

the new sensor has arrived and being fitted tomorrow

 

[mech73]

Yeah conflicting info , dealer advice to me was not to use it , didn’t ask Fiat Customer services as I guess they would say the same . I didn’t need to use the van as we were just back from a holiday but did do over 150 miles getting home and to local dealership to get it diagnosed with the fault present. Hope you get it fixed soon

By the way…. you have 2 Fizzy’s ?? !!

Got a 77 RD250 D , myself and a 76 Z900 A4 plus my runaround 99 R6 🏍. Ride safe , enjoy.

Yes a few old bikes including a 73 RD200 which I used at the Derby ACRD Rally the weekend when the light came on.

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[Bobbydaisy]

Yes a few old bikes including a 73 RD200 which I used at the Derby ACRD Rally the weekend when the light came on.

Jeez , good timing , member also of the club , be there next year as my RD is going through a resto at the moment, looks like a good turn out. Saw the photos etc from Del and the guys on the Facebook page and forum . Hope the van gets sorted soon , all the best .

 

[GeoffC]

New van ,21 plate Ducato Elddis CV20, started van to move to new site and has Stop/Start error message , also light on panel below right of steering wheel showing light illuminated for Stop/Start . Pushed button on the panel and tried restarting van and error showing still. Stop:Start not operating when stopping at traffic lights etc , drove about 80 miles and at new site, still got error , any ideas ? Thanks .

In my experience issues can occur with stop start systems if the battery is depleted. Were you running much equipment off the battery, such as a cool box, could something have drained the battery whilst the vehicle has been stationary? My guess is that onc
e the battery is fully charged, then the stop start will work fine

 

[Bobbydaisy]

In my experience issues can occur with stop start systems if the battery is depleted. Were you running much equipment off the battery, such as a cool box, could something have drained the battery whilst the vehicle has been stationary? My guess is that onc
e the battery is fully charged, then the stop start will work fine

Maybe read the full thread , maybe help understand what the issue actually was.

 

[Jobbers]

We have exactly the same fault on our Mobilvetta on a new Fiat Ducato 9 speed auto. Just over 2200 miles. We’ve had the dreaded Covid over the last couple of weeks but will now have to contact nearest Fiat Professional dealership and get it sorted.
Took 10 weeks to get a shower tap from Italy so hoping anything needed to fix this fault will be quicker

 

[rwg]

Our sensor is now with the garage and we are booked in to have it replaced soon. It sounds like the parts are now flowing through a bit more freely, although the garage say they have been fitting a lot of replacements of these recently. I presume a sizeable fraction of these sensors must be failing, but not a big enough fraction to trigger a recall on a non-safety-critical part...

cheers,

Robin

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[Davebe]

Just to add our experience of the bloody sensor failure...
*Fiat '21 2.3, 160, 9 speed auto
*1995 miles usual amber warning lights on (stop/start unavailable etc), 120 miles from home.
*Phoned Fiat camper line, nice lady professed to knowing nothing about this common issue, but advised it was ok to drive home.
*Drove home, no issues really, except Eco and Power modes unavailable.
Fiat Prof garage in NE england confirmed 'matter sensor' and said ''Fiat says its ok to drive - we,'ll ring you when the part gets in''. They could not say when that might be.

 

[Devon Sue]

As expected our sensor failed at 2100 miles when we were in sw France. Made it to Twin Lakes where they very kindly let me use their landline to call Fiat Assist (my mobile was not connecting, something to do with the settings, later sorted but another stress we didn't need). Breakdown truck turned up a couple of hours later, gave us the address of a camper garage about 15 miles away and contacted them to alert them to expect us. Went there following morning. 1 hour later we were all fixed and on our way.
Online translators are my new best friend, our rescuers didn't speak English and although I can get by in normal situations this was a whole different level.

 

[Tinymartin]

Can you please tell me what sensor it was ? Was it the DPF matter sensor?

 

[Bobbydaisy]

That’s some service , took 5 weeks to get mine fixed!! Agree the English speaking staff at Fiat are great

Can you please tell me what sensor it was ? Was it the DPF matter sensor?

It’s the Particulate Matter Sensor that normally goes at around 2K miles , scroll to previous pages it is a very common fault on newer Ducatos . Easily fixed by dealership but part had long lead times for Delivery to UK from Fiat in Italy hence my comment on it being fixed so quickly, maybe quicker now we are coming out of Covid and Brexit pain is easing .

 

[Devon Sue]

Yes, it was the sensor in the exhaust gas, although it was a bit stressful at the time, I think we were fortunate it failed in France where we had it fixed really quickly, it wasn't a fancy dealership, just a repair shop, but they knew their stuff.

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[Old Gibber]

What's curious about this is that everyone's who has failed, (and I've come across at least 20 on line) all go at almost exactly 2000 miles. The only reason I can think of this happening is that Fiat have a "cheat device" installed that does not enable this sensor until 2000 miles has been passed. Why? Probably on new engines the emissions are much higher, with oil being burned. I've had to top mine up with oil, something I've never done before for the last 30 years with new cars. Even the handbook states that oil consumption will be high on the first 6-8000 miles.

Hmmm! Is that legal?

 

[dunnah01]

Bugs me that garages can keep moho's for weeks rather than plug the them into a computer for a few minutes. There's no way these sensors can all fail at 2000 miles so it must be a software problem that needs an update

 

[Old Gibber]

Bugs me that garages can keep moho's for weeks rather than plug the them into a computer for a few minutes. There's no way these sensors can all fail at 2000 miles so it must be a software problem that needs an update

Sigh! Yes they plugged mine into a computer to find out what was wrong first. I then watched them while they repaired it. They physically changed the sensor and associated circuit board and reset the system. No software update was done. Read my post above which explains the 2000 mile issue we have all experienced.

 

[dunnah01]

Sigh! Yes they plugged mine into a computer to find out what was wrong first. I then watched them while they repaired it. They physically changed the sensor and associated circuit board and reset the system. No software update was done. Read my post above which explains the 2000 mile issue we have all experienced.

You should have kept the old sensor as a spare
They are such simple things and there's very little to go wrong.
Don't get me started on waiting for parts from the manufacturer's in Italy. They are probably made in Hungary and could be shipped direct to save a couple of weeks.

 

[Old Gibber]

You should have kept the old sensor as a spare
They are such simple things and there's very little to go wrong.
Don't get me started on waiting for parts from the manufacturer's in Italy. They are probably made in Hungary and could be shipped direct to save a couple of weeks.

Really????
Why should I want the old one?
As for simple, anything but, there was a quite complicated circuit board attached to it. Not simple at all, and having been an electronic engineer I know that just one small substitute component which looks to be identical on paper could easily fail under actual working conditions. Looking online the cost is upwards of £500 for a new one. My new sensor was available within 2 hours, but no doubt with a large batch being needed stockists would soon run out.

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[dunnah01]

Really????
Why should I want the old one?
As for simple, anything but, there was a quite complicated circuit board attached to it. Not simple at all, and having been an electronic engineer I know that just one small substitute component which looks to be identical on paper could easily fail under actual working conditions. Looking online the cost is upwards of £500 for a new one. My new sensor was available within 2 hours, but no doubt with a large batch being needed stockists would soon run out.

I doubt the circuit board had failed