Nationwide Flexi Breakdown Cover

[Davecrawf]

I have just made it through the Pyrenees and just when I started to think about our final destination (Southern Spain) the wipers stopped working, which is too good when you have to drive through continuous heavy rain. Anyway I contacted the AA breakdown service as instructed by the Nationwide help line.
The chap from the AA said that my vehicle is not covered as it is greater than 3,500kg, which it is. 4,005 to be precise. The Nationwide breakdown policy clearly states that motorhomes up to 7,500kg are covered.
Am I making a mistake?

 

[15edward]

The only change re Europe is the size of motorhome - not over 8 metres

 

[FrankNicklin]

The only change re Europe is the size of motorhome - not over 8 metres

That length limit also applies to the UK as well and the length includes any racks or boxes on the back.

 

[jezport]

I was abandoned by axxa recovery. They told me I had no policy. By the next week I had the recovery cost refunded and got £150 compo.

 

[LesW]

No, it includes European Cover as well. In the Your Breakdown cover it lists Cover if you breakdown across Europe.

Yes I know I've been with Nationwide for many years.. I was saying that the AA app will only be of use in the UK, when in Europe there is a specific phone number to call. (or so it seems).

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[FrankNicklin]

Yes I know I've been with Nationwide for many years.. I was saying that the AA app will only be of use in the UK, when in Europe there is a specific phone number to call. (or so it seems).

Ah sorry see what you mean. Yes think they use agents, so the location stuff likely not used.

 

[RandallC]

The only change re Europe is the size of motorhome - not over 8 metres

as below JockandRita​

doesn't matter where you are NO cover over 8m as FrankNicklin says. Tis written in tablets of stone.

Sorry WHERE is it written that in the UK its >8m and <8m in europe.

Can advise that at 8.5m Tadem axle MH is NOT covered., well in 2019 as it needed 4 recoveries hence its someone eleses problem.

 

[Rockpool]

Just to be clear, if you have the N/W flex account and break down do you call N/W or AA ?

Contact the numbers as per the policy documents. Hope that helps

 

[Spriddler]

When I took it up, maybe ten years ago, I received a c/card size ticket in my 'Welcome' pack with the essential numbers.
(Ignore the handwritten one which is for something else).

 

[15edward]

I e just reread the policy info
there is no mention of length for UK only weight and width
fir europe etc They specifically mention 8 metre length Limit. Weight and width same as UK

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[FrankNicklin]

I e just reread the policy info
there is no mention of length for UK only weight and width
fir europe etc They specifically mention 8 metre length Limit. Weight and width same as UK

Length is in the small print, see my post and screenshot. 8m maximum length including any racks or boxes in Europe. No maximum length in UK.

Post in thread 'Nationwide Flexi Breakdown Cover'
https://www.motorhomefun.co.uk/forum/threads/nationwide-flexi-breakdown-cover.296294/post-5979041

3rd bullet point.

 

[15edward]

I’ve reread it again This from Uk section

 

[15edward]

And this from European section

 

[FrankNicklin]

I e just reread the policy info
there is no mention of length for UK only weight and width
fir europe etc They specifically mention 8 metre length Limit. Weight and width same as UK

I’ve reread it again This from Uk section



View attachment 857640

You have contradicted yourself First post above you say no mention of length for UK only weight and width, the you say in the second post This is from the UK section. So it is 8m not matter where you are. Why would they have different limits for Europe and UK. What happens if they recover an 8m motorhome from Europe to the UK, a UK recovery vehicle would have to take you home. European section refer to length including racks and boxes, but the UK section does not mention a length so no limit on length.

 

[Freo]

Wonder who ultimately pays for all the compensation claims, which seem to be due to poorly trained staff?

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[15edward]

have you read your policy? Have you absorbed the information that there are different insurers covering Uk And Europe and Accident assist

 

[FrankNicklin]

have you read your policy? Have you absorbed the information that there are different insurers covering Uk And Europe and Accident assist

The policy is with the AA. Why would they mention length include racks and boxes but not stipulate the length. The AA use agents in Europe but you still ring the same number. As I said if they recover an 8m MH in Europe what happens when you get to UK main land suddenly policy changes and they can’t recover you passed the ferry port. Length restriction have been removed from the UK section as on 2022 when moved to the AA. An update was released last year by the Nationwide.

 

[Rockpool]

I’ve reread it again This from Uk section



View attachment 857640

15 Edward. If Iam reading my Nationwide policy correctly. Section 2 is for European cover ie max 8m and section D is UK cover No max length.

 

[Cassidyuk]

Thanks for the advice. I have added the AA app and added my details including Nationwide banking details. Looks user friendly, especially if you need to contact them as a result of an accident or breakdown

I have the AA app but could not see a way of linking it with my Nationwide account ?

 

[FrankNicklin]

I have the AA app but could not see a way of linking it with my Nationwide account ?

It should appear under your account. To be honest I can't remember if I added it manually or it appears once I logged in based on your email address.

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[Cassidyuk]

I have had to contact the AA and they talked me through it as my old AA account was still on their system , Thanks FrankNicklin

 

[Hymerboy]

The policy is with the AA. Why would they mention length include racks and boxes but not stipulate the length. The AA use agents in Europe but you still ring the same number. As I said if they recover an 8m MH in Europe what happens when you get to UK main land suddenly policy changes and they can’t recover you passed the ferry port. Length restriction have been removed from the UK section as on 2022 when moved to the AA. An update was released last year by the Nationwide.

View attachment 857652

As I said if they recover an 8m MH in Europe what happens when you get to UK main land suddenly policy changes and they can’t recover you passed the ferry port.
I'm sorry, I don't understand what your saying. If they recover an 8 Mtr back to UK then there is not a problem because there is no restriction on length in the UK.

 

[FrankNicklin]

As I said if they recover an 8m MH in Europe what happens when you get to UK main land suddenly policy changes and they can’t recover you passed the ferry port.
I'm sorry, I don't understand what your saying. If they recover an 8 Mtr back to UK then there is not a problem because there is no restriction on length in the UK.

This was in reply to 15Edward who contradicted himself with the lengths. I read it that he thought that 8m only applied to Europe and not the UK and becuase no length was mentioned it was less than 8m. I subsequently posted the update from the Nationwide which clearly states the length restriction was removed from the UK element of the policy.

 

[Brian Thompson]

To be honest I've had similar with Green Flag said I wasn't covered I insisted I was they wouldn't recover me phoned a friend he recovered me when at home retrieved the documents phoned Green Flag they paid the inflated recovery price plus £50 and were very apologetic I've been with them for 30+ years it was the only problem I've had with them.

I used to have Green Flag on my Honda CVR. They wouldn't come out to sort a window wiper motor problem

 

[Ditcha]

I am just about to take delivery of my new Frankia Platin, 8.4m long, we are taking her across to France for 2 weeks in June (our first trip to Europe), can anyone recommend breakdown cover given the AA limit is 8.0m?
I will be posting nearer the time for useful tips and hints regarding stuff to take on the trip
Best regards
Alderney Bob

If it's a new van I would imagine you are covered by the base vehicle warranty for the first few years.

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[Brian Thompson]

As I said if they recover an 8m MH in Europe what happens when you get to UK main land suddenly policy changes and they can’t recover you passed the ferry port.
I'm sorry, I don't understand what your saying. If they recover an 8 Mtr back to UK then there is not a problem because there is no restriction on length in the UK.

There is conflicting information on the Nationwide breakdown cover.

I have just made it through the Pyrenees and just when I started to think about our final destination (Southern Spain) the wipers stopped working, which is too good when you have to drive through continuous heavy rain. Anyway I contacted the AA breakdown service as instructed by the Nationwide help line.
The chap from the AA said that my vehicle is not covered as it is greater than 3,500kg, which it is. 4,005 to be precise. The Nationwide breakdown policy clearly states that motorhomes up to 7,500kg are covered.
Am I making a mistake?

There's conflicting information on the Flexi - Plus Breakdown cover . On the general account benefits info it says maximum length 8 meters (23ft) 8 meters is 26 ft. Same on the Flexi - Plus "Guide to your account " download , but on the "Flexi - Plus UK & European Breakdown Assistance Policy Document " download no mention of length UK or EU

That length limit also applies to the UK as well and the length includes any racks or boxes on the back.

View attachment 857524

Conflicting information The guide to your account download 8 meters (23ft) maximum length ( even though 8 meters is 26 ft) the Flexi Plus UK&EU breakdown assistance policy download no mention of length

 

[Brian Thompson]

as below JockandRita​

doesn't matter where you are NO cover over 8m as FrankNicklin says. Tis written in tablets of stone.

Sorry WHERE is it written that in the UK its >8m and <8m in europe.

Can advise that at 8.5m Tadem axle MH is NOT covered., well in 2019 as it needed 4 recoveries hence its someone eleses problem.

 

[Brian Thompson]

The only change re Europe is the size of motorhome - not over 8 metres

Conflicting information both images downloaded from Nationwide online banking

 

[Brian Thompson]

That length limit also applies to the UK as well and the length includes any racks or boxes on the back.

View attachment 857524

Where did you get this information I'm not seeing that anywhere on the Nationwide Online system

 

[FrankNicklin]

Where did you get this information I'm not seeing that anywhere on the Nationwide Online system

I'll stand corrected as I could'nt edit my thread. The length restriction was removed from the UK element so now there is no length restriction. The 8m length including racks and boxes applies to Europe only.

Below is the screen shot of the update issued by Nationwide back in March 2022

I don't think they helped the situation here as they should stipulate within the UK section that there is no length limit rather than omit the point all together, then there would be zero confusion.

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[Brian Thompson]

I'll stand corrected as I could'nt edit my thread. The length restriction was removed from the UK element so now there is no length restriction. The 8m length including racks and boxes applies to Europe only.

Below is the screen shot of the update issued by Nationwide back in March 2022

View attachment 858033

I don't think they helped the situation here as they should stipulate within the UK section that there is no length limit rather than omit the point all together, then there would be zero confusion.

If

I'll stand corrected as I could'nt edit my thread. The length restriction was removed from the UK element so now there is no length restriction. The 8m length including racks and boxes applies to Europe only.

Below is the screen shot of the update issued by Nationwide back in March 2022

View attachment 858033

I don't think they helped the situation here as they should stipulate within the UK section that there is no length limit rather than omit the point all together, then there would be zero confusion.