Nationwide Flex Plus - Breakdown Cover - Be Aware !

[RM_Marine]

Had a very polite phone call today with Julie o’brian today to discuss the change from Britannia to AA

She was very interested in what happened and where. Ended up discussing this and she’s a little concerned with the product and has referred this to the product team

Very interested in what is going to happen and I did say I don’t pay a lot for the account and don’t expect them to move heaven and earth but I just want to know they are coming

 

[The Happy Hooker]

Had a very polite phone call today with Julie o’brian today to discuss the change from Britannia to AA

She was very interested in what happened and where. Ended up discussing this and she’s a little concerned with the product and has referred this to the product team

Very interested in what is going to happen and I did say I don’t pay a lot for the account and don’t expect them to move heaven and earth but I just want to know they are coming

That's good news, sounds as if we are getting somewhere.

 

[PaddyM]

Spoke to Safeguard yesterday who confirmed we had vehicle repatriation cover but with that strange caveat that it was at the AA’s discretion .

 

[Carpmart]

Spoke to Safeguard yesterday who confirmed we had vehicle repatriation cover but with that strange caveat that it was at the AA’s discretion

What the hell does that mean??

 

[The Wino]

What the hell does that mean??

I suspect it means they have to be pretty sure that there is no one able to drive it that's still able to that it looks like it's been properly maintained and that it's not just someone who fancies using their own garage rather than one where they are.

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[clanjones]

So my query was specifically about injury and not being able to drive. We ride a tandem and if something happened, god forbid, we would be in touble.

This is the salient part of the reply and I am ok with it. (Same as the The Happy Hooker reply, so all singing from the same sheet!)

As usual some of the changes are too protect Nationwide from people who like to take the Michael and ruin it for everyone. What's new.

"In regards to customers in Europe who find themselves in medical difficulties or unable to drive their vehicle (motorhome or not):

1. Our agents would look to collect sufficient information from the customer in order for the request to be escalated (and they are always escalated).
2. We would then, where appropriate, ask for medical evidence of the illness or injury.
3. If that is provided, we would approve the request and support the customer.

This process is in place to avoid scenarios we have previously experienced such as inability to drive due to sunburn, or a damaged thumb for example"

 

[RM_Marine]

Spoke to Safeguard yesterday who confirmed we had vehicle repatriation cover but with that strange caveat that it was at the AA’s discretion .

Ref my previous message; mrs o’brian is very interested in the wording after I raised this to her

 

[The Wino]

So my query was specifically about injury and not being able to drive. We ride a tandem and if something happened, god forbid, we would be in touble.

This is the salient part of the reply and I am ok with it. (Same as the The Happy Hooker reply, so all singing from the same sheet!)

As usual some of the changes are too protect Nationwide from people who like to take the Michael and ruin it for everyone. What's new.

"In regards to customers in Europe who find themselves in medical difficulties or unable to drive their vehicle (motorhome or not):

1. Our agents would look to collect sufficient information from the customer in order for the request to be escalated (and they are always escalated).
2. We would then, where appropriate, ask for medical evidence of the illness or injury.
3. If that is provided, we would approve the request and support the customer.

This process is in place to avoid scenarios we have previously experienced such as inability to drive due to sunburn, or a damaged thumb for example"

When you look at what people dial 999 for you couldn't offer repatriation based on what people feel is a sufficient reason themselves

 

[John Barrett]

Car and caravan collected this morning on time. English speaking driver too!
No dogs, no transport: I feel lost!

 

[MitchandJenny]

Great work gang.
I too have sent off a missive and await a reply.
All agog.

Mitch.

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[Dorset Diver]

I checked with our breakdown provider this morning. In the event of the only driver [me] being unable to drive by reason of illness or injury LV Britannia through my Boundless membership would provide either a relief driver to bring the MH back to my home or put it on a transporter. The only proviso being that the value of the MH is greater than the cost of recovery. I'm not sure how much others pay for full gold standard European cover but this year mine is £110 including personal cover for both me and my supervisor / career .

 

[ChrisL]

I checked with our breakdown provider this morning. In the event of the only driver [me] being unable to drive by reason of illness or injury LV Britannia through my Boundless membership would provide either a relief driver to bring the MH back to my home or put it on a transporter. The only proviso being that the value of the MH is greater than the cost of recovery. I'm not sure how much others pay for full gold standard European cover but this year mine is £110 including personal cover for both me and my supervisor / career .

I had a quick look at the policy, it also says documentary evidence of illness or incapacity is required if you are not to be charged for the recovery, so whilst LV's wording is better, they have a clause to stop people abusing the service, which in effect is similar to Nationwide.

 

[iandsm]

I checked with our breakdown provider this morning. In the event of the only driver [me] being unable to drive by reason of illness or injury LV Britannia through my Boundless membership would provide either a relief driver to bring the MH back to my home or put it on a transporter. The only proviso being that the value of the MH is greater than the cost of recovery. I'm not sure how much others pay for full gold standard European cover but this year mine is £110 including personal cover for both me and my supervisor / career .

That is indeed very interesting, the price is competitive with Nationwide at £156!

 

[Dorset Diver]

I had a quick look at the policy, it also says documentary evidence of illness or incapacity is required if you are not to be charged for the recovery, so whilst LV's wording is better, they have a clause to stop people abusing the service, which in effect is similar to Nationwide.

LV would of course require evidence of the drivers incapacity. That makes sense.

 

[Dorset Diver]

That is indeed very interesting, the price is competitive with Nationwide at £156!

You do need to be a Boundless member which costs £32 this year. But that membership also gives many other benefits and discounts so for us it is well worth paying. Incidentally that price of £110 has not increased for the last three years.

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[gus-lopez]

and that it's not just someone who fancies using their own garage rather than one where they are.

That is why i stick with full recovery ,regardless. as I don't use garages anywhere preferring to repair myself..

 

[Beltie]

That is indeed very interesting, the price is competitive with Nationwide at £156!

The NW price includes much more than breakdown cover, however. It also includes conventional travel insurance, mobile phone/gadget insurance and probably some other bits and bobs that I've forgotten about.

 

[iandsm]

The NW price includes much more than breakdown cover, however. It also includes conventional travel insurance, mobile phone/gadget insurance and probably some other bits and bobs that I've forgotten about.

Yes I’d forgotten about the other bits, the travel and mobile phone ins makes the package good value

 

[RM_Marine]

You also get the market leading exchange rate for taking money out and using your card account abroad to buy things

 

[Landy Andy]

I checked with our breakdown provider this morning. In the event of the only driver [me] being unable to drive by reason of illness or injury LV Britannia through my Boundless membership would provide either a relief driver to bring the MH back to my home or put it on a transporter. The only proviso being that the value of the MH is greater than the cost of recovery. I'm not sure how much others pay for full gold standard European cover but this year mine is £110 including personal cover for both me and my supervisor / career .

We are also with Boundless and works well. Used to get it with bank account but that came with monthly charge and their insurance was stupid once you to actually make a claim, a far from standard insurance policy, with extra conditions that massively reduce the amount you get that then make the claim pointless. Now have free bank account and choose my own level of cover.

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[RM_Marine]

account is only £13 a month

I’ve been recovered twice this year and I’ve just claimed for my mobile phone screen, screen for me to buy and fit was £229 for nationwide to fix was only a £50 excess

The package they provide is very good value for money and I’m happy. There might be better ones out there but you do pay for that better service

 

[clanjones]

I think you would struggle to find worldwide travel insurance for less than the £13.00, let alone breakdown cover etc.

I think also the fact that people in Nationwide are replying to the queries and addressing them gives them a lot of credit. How many organisations would just file these issues in "pending" until some newspaper starts phoning them up.

 

[Bovisand]

AN UPDATE from the original OP. Just to confirm what has now been established, that Nationwide Breakdown Insurance does indeed cover vehicle repatriation if the main driver can no longer continue because of illness or accident.

After raising a complaint with NW once we got home we had a call from (the very busy) Julie.O’Brien the following day to apologies that his had happened and to confirm our MH would be recovered.

Regretably in our case the call handlers we spoke to at AAs breakdown centre in Lyon just didn’t seem to know their own terms of cover and I just assumed that since the AA took over, this cover had been removed.

NW have asked the AA to investigate and I have also raised a complaint directly with the AA.

At least our unfortunate case will hopefully ensure that it doesn’t happen to others.

As yet we are still waiting for our MH to come home.

We are still nursing our injuries but getting there slow

 

[Orion]

AN UPDATE from the original OP. Just to confirm what has now been established, that Nationwide Breakdown Insurance does indeed cover vehicle repatriation if the main driver can no longer continue because of illness or accident.

After raising a complaint with NW once we got home we had a call from (the very busy) Julie.O’Brien the following day to apologies that his had happened and to confirm our MH would be recovered.

Regretably in our case the call handlers we spoke to at AAs breakdown centre in Lyon just didn’t seem to know their own terms of cover and I just assumed that since the AA took over, this cover had been removed.

NW have asked the AA to investigate and I have also raised a complaint directly with the AA.

At least our unfortunate case will hopefully ensure that it doesn’t happen to others.

As yet we are still waiting for our MH to come home.

We are still nursing our injuries but getting there slow

Many thanks for the update and trust your recovery is speedy.

I’m still awaiting a definitive reply from NW to what now appears to be a ‘non’ issue, but your post is very reassuring. I’ve no intention of looking elsewhere or moving from NW now.

 

[John Barrett]

I'm still waiting for an answer to my complaint regarding non-repatriation of our dogs. I will update as necessary.

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[15edward]

I sadly left ADAC after having to deal with AA in Lyon
We then went with NW
I have zero faith AA will sort this
They are just money grabbing
No customer service

 

[denisejoe]

Most breakdown companies use euroassist for work in europe
we were repatriated after a minor accident last month a bit different though as the driver stopped halfway under a bridge to see if we would make it?
when unloading the van the point he attached the hook to snapped and we had to race to stop it hitting new cars .
had to phone up today to find if the van had been repatriated only to be told it was done last week and been inspected and repairs approved so went over today to collect dirty washing and some food items and clean clothes.
don’t forget when you breakdown abroad they think you are in a car so take you to a garage then fly you home or hire car to port. But what do you need to take home with you and what do you put it in?

 

[John Barrett]

had to phone up today to find if the van had been repatriated only to be told it was done last week and been inspected and repairs approved so went over today to collect dirty washing and some food items and clean clothes.
don’t forget when you breakdown abroad they think you are in a car so take you to a garage then fly you home or hire car to port. But what do you need to take home with you and what do you put it in?

Exactly. My Mazda is full of summer clothes and our booze allowance! I rang AA Euroops today asking where it was, and it hasn't left Spain yet...
Sometime next week they said, our apologies for the delay!

 

[JockandRita]

don’t forget when you breakdown abroad they think you are in a car so take you to a garage then fly you home or hire car to port. But what do you need to take home with you and what do you put it in?

Exactly, and having been there and done it twice (unfortunately), we can concur with that line of thinking.

On one occasion, when I eventually got through to the Equity Red Star claims office in Swansea, I was speaking with a young Welsh lady. I explained that we had been months without our MH, as it had been repatriated to a repairer in Sheffield..........nowhere near Peterborough, and that we needed items from the vehicle. She asked, "Why didn't you take the items with you when you left the vehicle in France?" I then said to her, "Do you know what a static caravan on Porthcawl sea front looks like?" She replied, "Oh yes, my parents had one years ago." "We'll then, says I, how on earth do you expect us to carry the contents of a Motorhome that size, in a rucksack and a couple of carrier bags across France, across the English Channel, across London on the underground, and then from King's Cross to Peterborough on a bleddy train?"
The lengthy silence answered my question.

Cheers,

Jock.

 

[denisejoe]

When we needed a new engine 7 years ago they stuch us in a hotel in an industrial estate but next to a 5 star restaurant we went in for a drink before a meal small beer and a small wine €15 so we skipped the meal they decided to fly us home so we found a cheap shop bought a couple of flight bags and flew home 6 weeks later we were told the van would be ready so flew back and got to garage only to be told another week wanted to put us in same hotel but stuck us in a hotel near centre .
1 whilst they pay for both of you to fly home only pay for one to fly back
2 even this year the max allowance for a hotel is only €65 per person and not many in a town are that price

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