Morelo For Beginners

[Blue Knight]

Chaps,

On the topic of repairs and warranty etc:


I realise that some, if not most of you will use the Factory in Germany as a central repair hub but may I ask if Premium MoHo's has suitable repair facilities for the majority of the jobs or, will Germany be the main focal point.

I've already spoken with a few Morelo owners who do some things themselves but I'm just after an idea of the capabilities of the UK repair system in Doncaster.

 

[Southdowners]

I suppose it depends on what type of repair is needed. If you have a major accident of the sort which were photographed and posted here a few weeks back with the motorhome on it's side in the road, then obviously you'd need to go to Germany.

However, for repairs other than the major sort (which thankfully we haven't had!) we go to Southdowns where we purchased the vehicle. I don't know how things are if you buy over in Germany and then have problems... I'd be interested to know though.

 

[Blue Knight]

However, for repairs other than the major sort (which thankfully we haven't had!) we go to Southdowns where we purchased the vehicle. I don't know how things are if you buy over in Germany and then have problems... I'd be interested to know though.

Me too regarding your last point.

As a newbie to the whole high end van-thing I'm just trying to establish the level of the warranty and repair support given to UK owners.

Example: Our current German MY19 van (the only one of its type in the UK) has had problems with its floors, windows, delaminated surfaces and leaks, etc, and as the only UK owner I felt quite isolated with no other owners being around to consult on said problems.

I've now joined a German Forum and as it transpires the problems with my van are well known, perhaps too common!!

I appreciate the point about every van comes with a few teething issues but this time around both Nicky and I want a better experience than what we've had recently.

Sad as it may sound but if I don't feel confident about the product then I reckon the only outcome will be to buy a set of golf clubs and take them to the house in Scotland, with occasional holidays to Europe and beyond.

 

[funflair]

Hi Martin, I'll have to put you through to Nicky in that case. The only money that I have access to these days is the £20 in my wallet; soon to be £30 with my pending weekly pocket money tomorrow - I'm saving it for something nice.

Of course you did tell me and I emphasised with you.

M

 

[funflair]

I suppose it depends on what type of repair is needed. If you have a major accident of the sort which were photographed and posted here a few weeks back with the motorhome on it's side in the road, then obviously you'd need to go to Germany.

However, for repairs other than the major sort (which thankfully we haven't had!) we go to Southdowns where we purchased the vehicle. I don't know how things are if you buy over in Germany and then have problems... I'd be interested to know though.

I have a feeling that for major repairs on a MORELO you would be directed towards the factory workshop but I don’t have much evidence to back that up, I don’t know what the position with Premium is if you buy in Germany and import yourself but for Concorde I was told “if you buy abroad don’t expect to come to us for work” so we knew where we stood there.

Martin

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[jongood]

I suppose it depends on what type of repair is needed. If you have a major accident of the sort which were photographed and posted here a few weeks back with the motorhome on it's side in the road, then obviously you'd need to go to Germany.

However, for repairs other than the major sort (which thankfully we haven't had!) we go to Southdowns where we purchased the vehicle. I don't know how things are if you buy over in Germany and then have problems... I'd be interested to know though.

As I posted previously I would expect that following an event ocassioning significant damage I would expect the Insurance company to recover it to a place of their choosing while they decided what to do with it. This certainly used to be the case with commercials and I believe is also the case with cars.

 

[Southdowners]

As I posted previously I would expect that following an event ocassioning significant damage I would expect the Insurance company to recover it to a place of their choosing while they decided what to do with it. This certainly used to be the case with commercials and I believe is also the case with cars.

NFU said ‘appropriate’ garage. If major repairs are needed then I expect that it would have to go back to the manufacturer.

My post you’ve quoted was in response to Blueknight asking about repairs and warranty and where they’d be carried out, so not so much insurance related.

 

[ceejayt]

Me too regarding your last point.

As a newbie to the whole high end van-thing I'm just trying to establish the level of the warranty and repair support given to UK owners.

Example: Our current German MY19 van (the only one of its type in the UK) has had problems with its floors, windows, delaminated surfaces and leaks, etc, and as the only UK owner I felt quite isolated with no other owners being around to consult on said problems.

I've now joined a German Forum and as it transpires the problems with my van are well known, perhaps too common!!

See my earlier post for one of my main reasons for buying direct from a UK manufacturer to avoid warranty issues following a disastrous previous experience with N and B back and forth to fix (gallons of) water repeatedly between the double floor even though four or five times they had claimed to fix it.

I don't believe any van will come with no problems and even if you stay close by to the dealer for a week it is only after a few miles are on the clock that anything loose will start to show up.

However, you have to balance all the above with making sure you buy what you want and have always dreamed of having at which point you simply accept the trade off and be happy.

 

[jongood]

What about if you had a serious accident which rendered the vehicle undriveable?

I was referring to this one #203 and my response at #205.

So I'm repeating my question that drew your question above. If you have a new Mh with Iveco assist, why do you need European breakdown cover?

 

[funflair]

I was referring to this one #203 and my response at #205.

So I'm repeating my question that drew your question above. If you have a new Mh with Iveco assist, why do you need European breakdown cover?

Hi Jon

The simple answer is you most likely don't

Martin

EDIT thinking about it a bit more, would they change a wheel if you had a puncture, not everybody can or will change a wheel themselves.

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[Blue Knight]

I have a feeling that for major repairs on a MORELO you would be directed towards the factory workshop but I don’t have much evidence to back that up, I don’t know what the position with Premium is if you buy in Germany and import yourself but for Concorde I was told “if you buy abroad don’t expect to come to us for work” so we knew where we stood there.

Martin

Nicky and I are popping down to Premium next week Martin so I'll ask the question on repairs etc.

 

[Blue Knight]

Team, a quick update for you.

I received a call from NFU just before closing time this evening saying that the underwriters have just issued a quote and that they will phone me again tomorrow with the facts n' figures.

You can't knock their efficiency (Louth branch) in terms of keeping me in the loop.

 

[Blue Knight]

See my earlier post for one of my main reasons for buying direct from a UK manufacturer to avoid warranty issues following a disastrous previous experience with N and B back and forth to fix (gallons of) water repeatedly between the double floor even though four or five times they had claimed to fix it.

I don't believe any van will come with no problems and even if you stay close by to the dealer for a week it is only after a few miles are on the clock that anything loose will start to show up.

However, you have to balance all the above with making sure you buy what you want and have always dreamed of having at which point you simply accept the trade off and be happy.

Great post indeed - we're going to take a look at the RS showroom for good measure.

 

[ceejayt]

Hi Jon

The simple answer is you most likely don't

Martin

EDIT thinking about it a bit more, would they change a wheel if you had a puncture, not everybody can or will change a wheel themselves.

I don’t carry a spare so would definitely be relying on Iveco assist for that.

 

[sallylillian]

Chaps,

On the topic of repairs and warranty etc:


I realise that some, if not most of you will use the Factory in Germany as a central repair hub but may I ask if Premium MoHo's has suitable repair facilities for the majority of the jobs or, will Germany be the main focal point.

I've already spoken with a few Morelo owners who do some things themselves but I'm just after an idea of the capabilities of the UK repair system in Doncaster.

OurMoreloLife Peter may be able to provide some real life experiences?

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[ceejayt]

Great post indeed - we're going to take a look at the RS showroom for good measure.

Just a warning that they are absolutely crap at answering emails but totally helpful if you go to the factory ?.

 

[Littlewheels]

I have stated this on a number of occasions but I’m not sure everyone gets it, ignoring a crash damage type incident that need recovery, in the EU of which most comments on this thread are relating to through my own experience Breakdown Assistance doesn’t mean the equivalent of the AA/RAC turning up fix it your vehicle at the side of the road and send you on your way. in most cases a breakdown truck turns up because they never seem to get the vehicle size,at the end of the day it’s a call centre you’re speaking to
They recover you to the nearest garage or the nearest of your choice.
In the case of Iveco assistance under warranty a Van from the nearest Iveco Dealership turns up with a Technician that will attempt to sort a technical issue ie: Limp-mode and a reset and beyond that get you back to their premises and sort it if under warranty,however, if out of warranty,you will have to pay for everything,recovery time,parts,Labour etc hence my previous post regarding having an Account at your Iveco Dealer of choice.

 

[Blue Knight]

...............however, if out of warranty,you will have to pay for everything,recovery time,parts,Labour etc hence my previous post regarding having an Account at your Iveco Dealer of choice.

A really good point and, for those who intend to keep their vans beyond the warranty period, it sounds to me as if it could be an expensive business - and quite an experience too when stuck by the road and the wrong truck turns up.

 

[Blue Knight]

OK fine folk; received my quote a moment ago and I have to say now that the Louth NFU has been really fantatsic in every way possible - and here are the main points:

1. They have confirmed that full recovery to a repair Center is included in the event of an accident.

2. I'm not that phased by the premium as this is a valuable commodity after all.

3. They did say that premiums for expensive motorhomes have had to be upgraded/increased recently.

4. The annual premium works out to be 1.1% of the GBP£250,000 RRP value.

5. The premium will reduce by a further 12.5% with the addition of any Thatcham Cat-5 system.

6. Compulsory excess: £2,500.

7. Theft Excess: £2,300.

8. Legal Cover to £100,000.

.......so that's it folks.

 

[nicholsong]

OK fine folk; received my quote a moment ago and I have to say now that the Louth NFU has been really fantatsic in every way possible - and here are the main points:

1. They have confirmed that full recovery to a repair Center is included in the event of an accident.

2. I'm not that phased by the premium as this is a valuable commodity after all.

3. They did say that premiums for expensive motorhomes have had to be upgraded/increased recently.

4. The annual premium works out to be 1.1% of the GBP£250,000 RRP value.

5. The premium will reduce by a further 12.5% with the addition of any Thatcham Cat-5 system.

6. Compulsory excess: £2,500.

7. Theft Excess: £2,300.

8. Legal Cover to £100,000.

.......so that's it folks.

Andrew

Unlimited windscreen cover and the W/screen excess?

Geoff

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[Blue Knight]

Andrew

Unlimited windscreen cover and the W/screen excess?

Geoff

The only windscreen stipulation in the policy quote is that the excess cost is £50 per claim, via their preferred providers, or £70 If a non specified party is used. I will check now to see if there is a cost cap.

However, this is an interesting point. My original quote c,£2,700 excludes the addition of Cat-5 security tracker but the schedule stipulates that I must have one regardless, see below:

........so if anyone tells you that you don't need a Cat-5 unit fitting to a Morelo then check the small print first to be certain.

 

[funflair]

OK fine folk; received my quote a moment ago and I have to say now that the Louth NFU has been really fantatsic in every way possible - and here are the main points:

1. They have confirmed that full recovery to a repair Center is included in the event of an accident.

2. I'm not that phased by the premium as this is a valuable commodity after all.

3. They did say that premiums for expensive motorhomes have had to be upgraded/increased recently.

4. The annual premium works out to be 1.1% of the GBP£250,000 RRP value.

5. The premium will reduce by a further 12.5% with the addition of any Thatcham Cat-5 system.

6. Compulsory excess: £2,500.

7. Theft Excess: £2,300.

8. Legal Cover to £100,000.

.......so that's it folks.

That's interesting Andrew, we might have to start saving up all over again as that is certainly more than the premium we were given as an "indication only"

I believe that each office runs as a franchise so possibly operates differently as ours certainly were not bothered about alarm or tracker but it will all be double checked and documented

Martin

 

[Blue Knight]

That's interesting Andrew, we might have to start saving up all over again as that is certainly more than the premium we were given as an "indication only"

I believe that each office runs as a franchise so possibly operates differently as ours certainly were not bothered about alarm or tracker but it will all be double checked and documented

Martin

Hi Martin

Apparently my quote was really touch and go so I've been very lucky to be quoted.

The lady did say that NFU has changed its perception towards certain high value vehicles this year and things may change again.

Good luck with yours.

EDIT: Just checked - there's no upper limit to windscreen cover.

 

[Hellski]

Hi Martin

Apparently my quote was really touch and go so I've been very lucky to be quoted.

The lady did say that NFU has changed its perception towards certain high value vehicles this year and things may change again.

Good luck with yours.

EDIT: Just checked - there's no upper limit to windscreen cover.

And their quote is only valid for 30 days, so you'd better get one pretty quick Andrew

 

[Blue Knight]

And their quote is only valid for 30 days, so you'd better get one pretty quick Andrew

Yes, that's very true but I was 100% honest with them from the outset by saying that this quote was for an in-stock model.

However, I reckon that if we had to wait a further 6-12 months for a new van then NFU would probably not accept me as new business.

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[Hellski]

Yes, that's very true but I was 100% honest with them from the outset by saying that this quote was for an in-stock model.

However, I reckon that if we had to wait a further 6-12 months for a new van then NFU would probably not accept me as new business.

That would be the perfect excuse I would need to convince my wife now is the time to buy... The planets have aligned and it's meant to be; did you like the one they had in-stock??

 

[Blue Knight]

That would be the perfect excuse I would need to convince my wife now is the time to buy... The planets have aligned and it's meant to be; did you like the one they had in-stock??

I really do like your style of thinking but if I put this into perspective for a second then Nic and I have only been looking at Morelos for three weeks so, ideally, the last thing we want to do is make a silly impulse purchase.

If we miss out this time then we can always buy a big Autotrail and put a Morelo badge on the side. That would work, right?

 

[Hellski]

Not thinking Andrew, that's what I do Just hoping the snow doesn't prevent me from collecting my latest impulse purchase on Friday.....

However, with such a significant investment even I think I would want to make sure I was making the right decision; or would I

 

[Blue Knight]

Not thinking Andrew, that's what I do Just hoping the snow doesn't prevent me from collecting my latest impulse purchase on Friday.....

However, with such a significant investment even I think I would want to make sure I was making the right decision; or would I

This is just me guessing here but if I had used the screen price of the £302,000 in-stock 9.5m long Palace at Premium Motorhomes then I would not have been successful with NFU.

I have a strong feeling that I was on their upper threshold at £250K.

Nicky and I have had a chat this afternoon and, based upon the various points in this thread, we've decided to put the overseas house option back on the table.

All the best,

Andrew

 

[CazPaul]

This is just me guessing here but if I had used the screen price of the £302,000 in-stock 9.5m long Palace at Premium Motorhomes then I would not have been successful with NFU.

I have a strong feeling that I was on their upper threshold at £250K.

Nicky and I have had a chat this afternoon and, based upon the various points in this thread, we've decided to put the overseas house option back on the table.

All the best,

Andrew

Would you not consider a used model Andrew, save a third and insurance no issue

My budget for a used top end van was 30, Iveco rear wheel drive. 3 litre, huge payload

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