IQ Mobile reviews? vs RWG and Popit

[treblid]

I think they have upped the base price to £25 per month per 100GB though.

The data only 100Gb package for use in a Mi-Fi device, etc. is still £20 per month.

 

[MichaelT]

I emailed them and this is their response.

Hi

Thanks for your query. There is no throttling done on our mobile service and in many parts of Europe you can now access a full 5g service.

Thanks
Peter


--
Peter Gradwell
IQ Mobile Limited
01225 588101


www.helloiq.co.uk
1.01 Newark Works, 2 Foundry Lane, Bath, BA2 3DZ
Registered in England: 09411131

I went back and asked what it means and sent link to page, its all content filtering, see response below.


Hi

Ah, thanks. This relates to the content control: we offer 3 levels of content filtering:

• Strict - Kids (under 13)
• Moderate - Teens (13+)
• Off - Adults (18+)
  

Thanks
Peter

 

[Riverbankannie]

Collective knowledge required.
So we are one day into April and used the TV for about an hour, maybe hour and half last night. IQ data usage says used 17885 Mb in April. I checked with google as I couldn’t believe my calculations and it confirms that is 17 Gb.
I always though should be about 1 Gb an hour? I have firestick set to lower resolution n settings.
Using my phone data for everything else.

What is wrong?

 

[Ingwe]

Collective knowledge required.
So we are one day into April and used the TV for about an hour, maybe hour and half last night. IQ data usage says used 17885 Mb in April. I checked with google as I couldn’t believe my calculations and it confirms that is 17 Gb.
I always though should be about 1 Gb an hour? I have firestick set to lower resolution n settings.
Using my phone data for everything else.View attachment 881847
What is wrong?
View attachment 881847

Could the reading for April be cumulative i.e. your usage for 1st April is the difference between the March total and the April total? Just s thought as the chart is clearly wrong for April as it purports to show the whole of April.

 

[Manic]

Looks like it’s not reset to zero for April, shows you’ve use 451 mb to me.

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[Lenny HB]

Have you been using ITVX?

 

[Riverbankannie]

Could the reading for April be cumulative i.e. your usage for 1st April is the difference between the March total and the April total? Just s thought as the chart is clearly wrong for April as it purports to show the whole of April.

Looks like it’s not reset to zero for April, shows you’ve use 451 mb to me.

Hopefully that’s the answer

 

[Riverbankannie]

Have you been using ITVX?

Not last night but maybe on one of the previous March days. However, I set the Firestick to a lower data setting so thought that might override the ITVX setting. Would have been very short time anyway.

 

[Solwaybuggier]

Given the positive comments about IQGo's customer service (which mirrors my own experience) why not email them to query it?

 

[Lenny HB]

Not last night but maybe on one of the previous March days. However, I set the Firestick to a lower data setting so thought that might override the ITVX setting. Would have been very short time anyway.

I only mentioned it because last year I watched the MotoGP highlights on ITVX it should have used 1 GB it gobbled up 5GB.

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[Riverbankannie]

Given the positive comments about IQGo's customer service (which mirrors my own experience) why not email them to query it?

I think the answer above that it is cumulative is correct as I see now, total usage at the bottom of the page is 17885 Mb. Doesn’t quite match our Firestick usage though as it has not been on for 17 hours, more like 10 hours. I will have to check the settings again.

 

[Riverbankannie]

I only mentioned it because last year I watched the MotoGP highlights on ITVX it should have used 1 GB it gobbled up 5GB.

 

[Manic]

Best keep checking video quality because my Firestick doesn’t always stay on low and changed back to high

 

[MichaelT]

i used 5gb wathcing firsgt half of footie on sunday on Now TV

 

[Millcourt]

This is the part that matters. It shows you have used 17.855 GBytes since you activated on 26th March. So, averaging around 2 GBytes a day.

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[Millcourt]

Ignore……looks as if I tried to post this twice!


This is the part that matters. It shows you have used 17.855 GBytes since you activated on 26th March. So, averaging around 2 GBytes a day.


View attachment 882056

 

[Bucket]

Not last night but maybe on one of the previous March days. However, I set the Firestick to a lower data setting so thought that might override the ITVX setting. Would have been very short time anyway.

Given the positive comments about IQGo's customer service (which mirrors my own experience) why not email them to query it?

Better than that, they're just down the way, Lower Bristol Road in Bath, speak to Frazer, very helpful chap, even better he actually seems to know what he's talking about.
He even said I could come to office and collect my SIM if I wanted.

 

[wfdTamar]

No computer, phone, or sat nav map updates through it?

 

[liamharry]

No computer, phone, or sat nav map updates through it?

Not quite sure on the question, but if you’re asking if you can use data for updating phones etc then yes. We have updated iPhone software and firestick software via the mifi using the IQ data sim.

 

[Graham Deans]

Try signing in to 192.168.1.1 on your tablet/laptop
Was it a 30 day package? Are you still within the 30 days?

Thanks, will try that

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[matbic]

That doesn't explane in the past speeds in the Mifi or router were far faster than in the phone. Same phone & sims so it has to be network throttling.

It is possible it is the network bandwidth control by the ISP I am sure they can do it. But its is more likely to be a combination of two things:

1) the antenna having higher gain in your mifi/router than those in your phone - so when the network only offers LTE speeds (less than Category 20) the mifi/router is faster than the phone.
2) the phone has faster modem category 20 or higher - if the network offers LTE-A then the phone
is faster than the mifi/router.

There is also the possibility that the antenna design for the mifu/router is optimised for different frequency bands compared with your phone - this will also have a huge effect.

Low frequencies have much longer range but lowers speeds. In the UK this is what makes the most difference. My iPhone is super fast on the higher frequencies that are used in urban cell sites but terrible on the lower frequencies used in rural cell sites.

The best way to deal with this is to use a much larger antenna mounted on the top of the van. This will have good performance at all frequencies.

LTE is a super complex and always evolving set of technologies - it’s amazing that we get any of it to work!

All the best.

 

[Lenny HB]

1) the antenna having higher gain in your mifi/router than those in your phone - so when the network only offers LTE speeds (less than Category 20) the mifi/router is faster than the phone.
2) the phone has faster modem category 20 or higher - if the network offers LTE-A then the phone
is faster than the mifi/router.

The best way to deal with this is to use a much larger antenna mounted on the top of the van. This will have good performance at all frequencies.

I have a Poynting MIMO aerial on the roof, the phone that was giving the faster speeds was a few years old Budget phone a Realme 6, Mifi/router were a Huawei 5577 & a Teltonika RUT950 both giving the same results, as I said no problems the previous year. Same results in UK and abroad.

 

[cyberyacht]

OH's iPad is getting 4G but the iPhones only pick up 3G.

 

[Jewellbags]

We both have ID mobile contracts with unlimited data and calls for £18 a month . Been pretty good over the last few years

 

[MichaelT]

I ordered iq mobile sim today.

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[irnbru]

I’m very impressed with their service. I have just had help from them setting up my sim in mifi at 7pm on a Friday night is dedication from a young company. Very pleasant to deal with. Data is working well.

 

[ianto999]

I've been googling around to find a replacement for my Tiekom sim (remember them!). This looks bespoke for 90 day EU holidays, why else would they offer a 3 month package. Good deal for our level of data need and they sell a similar ZTE router the MU5001 without the aerial connections to my MU5002. So all should be good. The £20 annual fee is a clever idea as well, saves all that messing around turning "auto renew" on and off (Smarty). Best fit for our needs so I'll be buying. Thanks Mark McG for the heads up.

Do you have a zte mu 5002 router? Better than 5001? Trying to get my head around Zte specs

 

[Kups]

Do you have a zte mu 5002 router? Better than 5001? Trying to get my head around Zte specs

Hi. I've no experience of the 5001, so cannot offer any advice. Now using a POPIT SIM in my 5002 which has performed very well in EU and UK.

 

[CamperManLez]

This what they told me via WhatsApp

HI, It's 90 days in a rolling year, not a Calendar year. I.e. if you buy and use Mar 24 to Mar 25 that would be the 90 day rolling year period.

It would be good if this was wrong but not sure it would work for me as I wouldn’t be using it for 3 months in uk

I bought IQ sim in May for use in Eur, worked ok except it would not run google maps live on my iPad without buffering which is useless. Would run the phone not too badly though. But…… the initial 100 gb is renewed only with a 3 month contract which is much more expensive than using the EE roaming on my phone. So I have binned that and gone back to EE. There is always a catch on these deals I think.

 

[HKF]

I bought IQ sim in May for use in Eur, worked ok except it would not run google maps live on my iPad without buffering which is useless. Would run the phone not too badly though. But…… the initial 100 gb is renewed only with a 3 month contract which is much more expensive than using the EE roaming on my phone. So I have binned that and gone back to EE. There is always a catch on these deals I think.

You're the only person I've heard say they're dissatisfied with IQGo. It's particularly odd because IQGo is run on the EE network, yet you say you've gone back to EE. I don't understand the back office of these things at all but I'm sad to hear you've had such problems. IQGo, for most people (including me) works a treat. Maybe someone else can explain what might have happened (or not happened) in your case.

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