MichaelT
LIFE MEMBER
I think for the £4.99 paid they may just say go ahead and cancel you should read the policy to make sure it is suitable for your needs before buying and TBH how many of us are going to buy a policy?If this is for Travel Insurance, I would go through all the threads on here and making notes on the companies that will cover you for transit to a country deemed safe to travel in (germany) by HMG.
Then I would be recontacting Battleface asking them to reconsider their decision or a full refund as they have sold a policy that is not fit for the purpose of a holiday in a safe country because they are not prepared to allow cover for a 4 and a half hour journey twice.
I would point out that i was a member of a forum of motorhomers with an audience of over 60,000 (of their target customers) and we have a section for "poor service" and an insurance section.
I would name the companies and their contact details.
Then I would ask them how they would like to me to proceed with the cancellation or whether they could contact the CEO for a corporate decision.