DAMP FROM DAY ONE

[Robert Clark]

Surely I should have been given a copy of the PDI with the damp showing as a fail ?
I definitely would have walked away (hence why they didn’t tell me) I believe

Why not just reject and get a a refund?
No need for discussions, excuses or hassle

Then chose a more reputable dealer

 

[Baden87]

I’m pretty sure this is deceptive on there part , I’m not very confident on the integrity of said dealership
Especially Salesman and sales manager , who smudged their answers when I tried to get an answer from them regards “ was it damp when I paid for it “
I have emailed the CEO And not heard NOTHING BACK FROM HIM

 

[Baden87]

I have rejected it but they say they don’t accept it

 

[Robert Clark]

I have rejected it but they say they don’t accept it

I’d suggest a solicitors letter may help resolve the matter

 

[Southdowners]

Surely if it’s one single locker door it’s easily sorted... just get the locker door replaced!

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[chaser]

I have read most of this thread but admit I might have missed something , but as I see it, you knew nothing about a damp door till some girl said it was reported, is it actually damp now? Could it already have been repaired when you got it, ? If it's not now damp, what can they do about it apart from pulling your van apart to try and find something that isn't there?

 

[peterc10]

Please get some legal advice quickly. It will cost you a bit, but it could cost you a lot more if you don't.

 

[Baden87]

The Door is still on and it’s still damp , they say they are waiting parts from autotrail , how long do I wait ?

 

[icantremember]

The Door is still on and it’s still damp , they say they are waiting parts from autotrail , how long do I wait ?

If that's all that is wrong with the motorhome you are best to just let the dealer fix it when they get the parts.
Meanwhile, enjoy your moho and relax ... life is too short for the hassle.

 

[AXO66]

Confirm your understanding of each conversation with a short e-mail.
And try and find a way in thanking them fir their assistance in rectifying the issue. Sort of makes it difficult for them to disagree.

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[Pausim]

The Door is still on and it’s still damp , they say they are waiting parts from autotrail , how long do I wait ?

Which door is it?

 

[Baden87]

its the rear locker door , its pissing me off now no-one can tell me when the part is coming into BROWNHILLS

 

[Robert Clark]

its the rear locker door , its pissing me off now no-one can tell me when the part is coming into BROWNHILLS

They’ll keep you waiting forever as they know you’re not serious about getting a refund

Get a solicitor on the job and their attitude will soon change

 

[kevntrace]

its the rear locker door , its pissing me off now no-one can tell me when the part is coming into BROWNHILLS

Hi Baden87, sorry to hear of your dilema, Had a similar problem with a leaking window,dealer took weeks trying to source one as it was obsolete(9 year old autotrail) i rang 'leisure spares' at Boroughbridge (autotrail recommended them) who came up with a solution,they also supply locker doors etc,i'm sure your dealer will have an account with them.

 

[Baden87]

Update
2 new locker doors fitted , the inners of the doors are made from plastic ( no damp issues ) I hope that’s the end of that particular problem ?

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[MikeD]

Pleased to hear that you have had a good outcome of your van issues

 

[irnbru]

Update
2 new locker doors fitted , the inners of the doors are made from plastic ( no damp issues ) I hope that’s the end of that particular problem ?

perhaps ive missed something but why 2 new doors fitted if only problem with one?

 

[tonyidle]

perhaps ive missed something but why 2 new doors fitted if only problem with one?

The second one was damaged by water that rushed through the first?

 

[chaser]

Update
2 new locker doors fitted , the inners of the doors are made from plastic ( no damp issues ) I hope that’s the end of that particular problem ?

How do you get damp in a plastic door?

 

[Baden87]

They replaced the 2 doors so that both were the plastic inner variety , so I’m happy with the results
Just the faulty tracker system to resolve now

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[596]

Pleased to hear that one UK manufacturer is trying to keep up with the continental competition.

BUT they all have joins, having seen the state of the sealant slapped on one last week I would certainly pay attention to these areas, the one I saw was brand new in a showroom, I made it clear I would be checking my newly ordered one when it arrived. You could not believe the sloppy work, I saw it immediately as I walked around, I have no idea if Swift have quality control or not but if so someone was not doing their job, it’s just another number to them I guess ?

 

[Pausim]

BUT they all have joins, having seen the state of the sealant slapped on one last week I would certainly pay attention to these areas, the one I saw was brand new in a showroom, I made it clear I would be checking my newly ordered one when it arrived. You could not believe the sloppy work, I saw it immediately as I walked around, I have no idea if Swift have quality control or not but if so someone was not doing their job, it’s just another number to them I guess ?

Yes I agree they all have joins, it is the nature of the beast. What differs is the quality/vulnerability of the underlying construction and the effort made to check the sealing of the joints. You shouldn’t have to check them.

My new motorhome was given a drenching test by the dealer before handover and another one will be carried out at 12 weeks. I believe this is just being realistic about the flexing of motorhomes when they are first moved around, the integrity of the sealant needs checking. Most manufacturers will only honour the dampness guarantee if you have annual checks which suggests none of them really believe they are hermetically sealed for life. They just want to catch any problems before they get too deep into the structure. But of course you have to pay this somewhere along the line.

 

[peterc10]

I am not sure what the structure of the Swifts are now. They used to rely upon untreated softwood for structural stability with infills of loose lay insulation which means that a leak could cause catastrophic damage if not picked up very quickly.

Most European makers now use sandwich construction with fully bonded insulation. This forms a rigid structural board and there is no need for timber. Therefore leaks do not cause the structural problems they used to.

 

[Lenny HB]

I am not sure what the structure of the Swifts are now. They used to rely upon untreated softwood for structural stability with infills of loose lay insulation which means that a leak could cause catastrophic damage if not picked up very quickly.

They use a composite plastic for the wall battens in the walls but use polystyrene for insulation not only a poor insulator also water capillaries through it & they still use wooden floors.

A lot of German manufactures now use aluminium for internal walls bonded to PU or XPS foam and GRP floors. Even if water does get in it can't do any damage.

 

[Beltie]

I don't believe any coachbuilt manufacturer has used loose lay insulation for years, if not decades.

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[Basildog]

They use a composite plastic for the wall battens in the walls but use polystyrene for insulation not only a poor insulator also water capillaries through it & they still use wooden floors.

A lot of German manufactures now use aluminium for internal walls bonded to PU or XPS foam and GRP floors. Even if water does get in it can't do any damage.

So all the stains on the fabric covered walls in our pile of junk HYMER isn’t damaged ⚠??

 

[Baden87]

omg that's a disaster what year is it ? is it still in warranty ?

 

[Basildog]

omg that's a disaster what year is it ? is it still in warranty ?

2018 and yes it’s still under warranty
Sadly HYMER are useless Dealers are useless and the van has been a complete nightmare from day one
It’s looking increasingly likely that the van will have to be professionally sign written and taken on a U.K. wide tour of all HYMER dealers and a nice visit to the NEC show too ?
I don’t make idle threats it’s definitely a promise I made the dealer ?
Independent report has been done and next step is legal action if needed.

 

[MikeD]

I don't believe any coachbuilt manufacturer has used loose lay insulation for years, if not decades.

We did a walk round the Autotrail factory in 2012 and they did and probably still do in the over cab bed area.

I have some photographs somewhere.

 

[Bognor Saint]

2018 and yes it’s still under warranty ⚠
Sadly HYMER are useless Dealers are useless and the van has been a complete nightmare from day one ⚠
It’s looking increasingly likely that the van will have to be professionally sign written and taken on a U.K. wide tour of all HYMER dealers and a nice visit to the NEC show too ?
I don’t make idle threats it’s definitely a promise I made the dealer ?
Independent report has been done and next step is legal action if needed.

That looks awful. I'd be at my wit's end. I cannot understand why the manufacturer and dealer are ignoring it.
I wish you well in sorting it.

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