DAMP FROM DAY ONE

Potty said:
Have had really good service from a couple of dealers. Years ago when PVC had to go for a repair to Brownhills, were given EHU on their compound overnight, evening meal paid for and fuel paid for. This was for return journey from SW Scotland to Stafford. Think OH did hint at getting fuel paid for!

Our current MH is going in for a serious damp repair end of next month. Part has taken 2 months to arrive and repair will take about a week. OH mentioned that he would have to get a train back home. Reply was “We will send a driver up to collect it”. When he phoned back to confirm pick-up date, we did point out the distance, SW Scotland to Preston. No problem. Dealer, Todd’s, MH, Autotrail Imala.
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Todds are utterly brilliant. It's still a family firm and they'll do their utmost to make life easy for their customers. Our first mh was an 8 years old Elldis. They took it back to replace a dragging clutch (courtesy car provided without being asked). The grey water tank leaked, they had a look then ordered a new one delivered to my address to be fitted by me (at my request). Two months on the engine radiator developed a leak. They asked me how I'd like it dealt with & I said take my word it's leaking, allow me to order one locally and install it myself then send you the bill. They said that's fine go ahead. So I did. Faultless service for an 8 years old s/h motorhome. I live 50 miles away.
 
thebriars said:
One could argue that a failure in a very poorly designed roof join is a structural failure. Not sure though whether their motorhomes have this roof join or is it just their caravan range.
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We have a different understanding of what Alutech is and what it does for the van structure. My Bailey motorhome consists of four pieces two sides, a floor and a one piece back and roof. These pieces are clamped together by the alutech system, that makes for a strong structure. Alutech plays no other part in the van’s construction.
Leaks will occur if sealant hasn’t been properly applied in build. Roof vents, locker doors, windows, all the normal places on motor homes in all manufacturers, similarly leaking plumbing and shower compartments, wheel arches not sealed to the floor. The laws of physics applies to Bailey like everyone else.
Water runs off the roof down the back and the front sides, a small amount of puddling happens around the roof vent, a common feature of all m/hs depending on where you park and how level it is.
The OP was about an Auto trail not a Bailey.
The OP could have been about any manufacturer.
 
They are bullshitting me I need
The email of the CEO Stephen Cullen anyone help , I’m not putting up with is much longer , they picked on the wrong guy this time
 
Baden87 said:
They are bullshitting me I need
The email of the CEO Stephen Cullen anyone help , I’m not putting up with is much longer , they picked on the wrong guy this time
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Please remember -

Get even - Don't get angry.

I know they are a bunch or so and so's

BUT -

No one does anything or puts them self out for people they don't like.

Just be relentlessly patient and nail the "Barstewards"

Best of luck - you have our best wishes for the ensuing battle and look forward to your updates. :)

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Broken Link Removed

I don't think I've seen who the dealer is but does this help at all?

Best of luck
 
Ho of course I need to name them eventually but I’m trying to not be confrontational at this stage but when the time is right I will name and shame , I realise now no one can get me the CEO EMAIL until you know who the dealer is
 
Baden87 said:
Ho of course I need to name them eventually but I’m trying to not be confrontational at this stage but when the time is right I will name and shame , I realise now no one can get me the CEO EMAIL until you know who the dealer is
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Have you clicked on the link I gave you to see if the company is listed?

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Baden87 said:
Ho of course I need to name them eventually but I’m trying to not be confrontational at this stage but when the time is right I will name and shame , I realise now no one can get me the CEO EMAIL until you know who the dealer is
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If you are "In the right" say who you purchased the van from.
 
If you address a letter to the CEO it is extremely unlikely he will get it. The CEO’s PA will open all mail addressed to him and distribute or deal with as necessary.

Have you had clarification of how a door had damp. It could well be that the girl you spoke with initially has got things muddled. I can’t see how an internal locker door could be damp.
 
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Southdowners said:
Have you had clarification of how a door had damp. It could well be that the girl you spoke with initially has got things muddled. I can’t see how an internal locker door could be damp.
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It does seem strange. Could the door have been damaged by an internal leak from a water pipe, drain or a spillage? If so it would be significantly less serious than damp caused by external water ingress.
 
Baden87 said:
They are bullshitting me I need
The email of the CEO Stephen Cullen anyone help , I’m not putting up with is much longer , they picked on the wrong guy this time
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Maybe you'd like to share the latest from them?
 
Update I now have the email address of Stephen Cullen , but still no information of when , where or how the door became damp and still no update on when they can get the replacement, plenty of bullshit coming from the sales manager I’m dealing with , as far as bullshitting goes , he has to be the world champion
 
Latest update
The glass lid on the cooker sho of whilst driving yesterday and damaged the bathroom door and surrounding trip
 
Baden87 said:
Latest update
The glass lid on the cooker sho of whilst driving yesterday and damaged the bathroom door and surrounding trip
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Didn't you feel anything loose beforehand?Perhaps when closing it .
 
Stop relying on email for communication. You have no proof of delivery. Unless they agree to notices by electronic means it could be inadequate for a big dispute. Recorded delivery letter means you have proof they got the notice. Any decent company should have a formal complaints handling process, which you should be able to obtain. Make sure your letter heads it as a formal complaint so they have to deal with it that way.
 
No nothing loose that I am aware of , they are responding to most emails, so that’s proof enough isn’t it ?

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The sales manager is unbelievable at avoiding answering the question of when was the damp inner door found , ( I’m trying to find out if it was before I paid for the van) but nobody will answer this simple question , with every excuse in the book as to why
 
I may be missing something here but you have been told there is damp in a locker door. Do you know which locker door?
if it were me, I would buy a decent damp meter ( you will probably need one anyway and they aren’t expensive) then check all the locker doors. If you find a damp one, you can go back to the dealer and show the staff who claim to know nothing about it.
If you don’t find any damp, you can assume( as somebody else mentioned) that your van was mixed up with somebody else’s.
try and stay calm when you visit or contact the dealer. Getting angry will get their backs up and they will go out of their way to be unhelpful ( which appears to be what has happened here).
You may have a genuine problem with the cooker lid though. Be calm when you approach them about that!
 
Hi all
update I got the email of CEO and emailed him
And I have finally got to know when the damp was picked up , it was the PDI 14 Days before I paid for the Motorhome and collected it no one bothered telling me , if they had I would have asked for my deposit back and walked away from the deal
They still can’t or won’t tell me the cause , so how can that be rectified ?
Not a great start with my relationship with Brownhills, I just don’t trust them to be truthful about anything
 
The PDI is supposed to pick up faults so that they can be rectified before the sale is completed. Having picked up a fault but not rectified it they sold the motorhome knowing it was defective. Very shabby behaviour. However if they had rectified the problem pre sale, as they should have, you would be happily unaware that there had ever been a problem.

I suspect there are many of us who have bought new motorhomes, happily unaware that problems have been picked up and rectified at the PDI. I picked up my new Carthago last week and was given a full hab report with all boxes ticked as confirmation of this part of the PDI. I do not know, or care, what might have been put right as long as it was ok when I bought it.

Clearly Brownhills have shattered your trust and they need to work very hard to regain it. If you have chosen well and the motorhome is otherwise right for you I think you need to find a way forward with the dealer that solves the problem. It would be a shame for you to end up with a less suitable motorhome because the dealer has behaved badly.
 
Baden87 said:
Update I now have the email address of Stephen Cullen , but still no information of when , where or how the door became damp and still no update on when they can get the replacement, plenty of bullshit coming from the sales manager I’m dealing with , as far as bullshitting goes , he has to be the world champion
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No there’s plenty out there
 
I think Pausim has made a very interesting and valid point.

The problem was picked up as part of the PDI and “normally” would have been rectified before delivery, with the customer being none the wiser. I suspect inbuilt factory fault rectification/ minor repairs due to damage in transit is very common with all motor vehicles, and as all is well on pick up we never know.

Where Brownhills seem to have badly let themselves down is with their communication and obfuscation. I’ve always said and believe that the problem isn’t that things can go wrong, it’s how the other side behaves when they do that matters.

I hope Baden87 that you reach a satisfactory outcome - that is one with which YOU are happy irrespective of what other Funsters think you should do.
 
Surely I should have been given a copy of the PDI with the damp showing as a fail ?
I definitely would have walked away (hence why they didn’t tell me) I believe
 
Baden87 said:
Surely I should have been given a copy of the PDI with the damp showing as a fail ?
I definitely would have walked away (hence why they didn’t tell me) I believe
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I agree, you should have been given the document, it says a lot that this was withheld from you. I’ve always had one on the new vehicles I’ve bought without asking.

But the point it, if the damp door was found and remedied before you picked the vehicle up, it would have been shown as “checked and ok” which of course it would have been...
 
Baden87 said:
Surely I should have been given a copy of the PDI with the damp showing as a fail ?
I definitely would have walked away (hence why they didn’t tell me) I believe
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If they had put it right, as they should have, a PDI report would show nothing as failed. They may have rectified all sorts of problems during the PDI that you will never know about or worry about.

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