- Oct 22, 2023
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See post #26, purchased new at end of June 24. Transit MK8
Transit chassis recall received today
- Thread starter Jo-jo
- Start date
Our Auto Trail is on the transit chassis, ordered spring 2023 and collected from dealers in November 2023.
I understand Auto Trail confirmed chassis availability late spring/early summer but it did not reach production line until after/just before their summer shutdown.
For other reasons I have just looked at the software in the XZENT head unit, software is version 4.1 and maps are August 2023.
We have not had a recall letter or heard from the dealers however I will check the Ford system given the info above.
Check if a vehicle, part or accessory has been recalled
Check if a vehicle model, part or accessory has been recalled because of a fault in how it was made
Just checked mine on Ford system,
No recalls and confirmed it is a 2023 chassis (2019 model)
Interesting when the chassis were manufactured
We bought a very low mileage hobby m/h on a transit chassis first registered 13 plate the chassis left the ford factory 2007 when we found this out we got rid asap who knows where that had stood for so many years
We bought a very low mileage hobby m/h on a transit chassis first registered 13 plate the chassis left the ford factory 2007 when we found this out we got rid asap who knows where that had stood for so many years
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I received a recall letter, if I scan the QR code on the letter and against my vin Number it says no recalls, I rang the number on the letter and a very helpful lady from Ford said did not understand why it did not show as recall required on the Ford website, but my vehicle was on the list to be checked. Therefore to be sure I would ring the Ford number, 03456 000 006. My vehicle goes in next week
Geoff
Just rang that number. No recall. Gvt website and Ford sites also say no recall.
- Oct 22, 2023
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Does anyone have any thoughts on notifying the insurance if the chassis gets repaired/replaced? I'm guessing any recall repairs are notifiable, but I've never been in this position before.
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Just a quick question do they tell you were to take the van for inspection
- Oct 22, 2023
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No, a main Ford dealer of your choice. As for remedial work, we don't know yet where that will be done. The dealership we used only appears to be a service centre, not a major/bodywork repair site.
I agree that it's a logical solution. But Ford will have to have tested an approved solution. Anything that affects the structure might have crash safety implications. I don't think Ford would be able to get anything that involves welding by hand through. Especially as they can't guarantee every fix would be done equally well.
But equally, I'm not sure how they'd replace the chassis frame. It's not a body on frame type build like you'd find on a truck. It's nearer a unibody construction. That would require spot welding in some very awkward locations.
I've no idea what the solution is going to be. Maybe a bolt on gusset or sleeve? Something that can be attached with some drilling and rivnuts? I certainly hope it's both a neat and simple solution. Or it's going to be more economical for Ford to buy people's motorhomes back.
- Aug 18, 2014
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It would be worth discussing the situation with your insurer direct because dependent omn the position they may want to categorise it as though it had been in an accident as an 'S' but repairable,This means that you would be stuck with this on the records for the life of the van & it would seriously affect the value.
Depending on what the insurers say I might be wanting them to buy it back at the price paid.
Perhaps the solution will just be to leave it as it is.
If the problem was a defect caused during manufacture, it may never cause a problem.
If however it has developed due to stress, that would be a different matter.
Realistically, replacing the chassis won't be an option.
If the problem was a defect caused during manufacture, it may never cause a problem.
If however it has developed due to stress, that would be a different matter.
Realistically, replacing the chassis won't be an option.
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For mine, which is part of the recall as I've had the letter from Ford, the Ford website says there are no recalls but there is a customer satisfaction program item 24B64 "Transit Skeletal Chassis Inspection", which is what the letter referred to. The website states "A CSP provides an upgrade to a specific component or perhaps a new module software update. These programs usually have a time limitation which is typically 5 years from CSP launch. Ford Motor Company will conduct repairs specifically designated in a customer satisfaction program at no cost to the owner.".
For recalls it states "A recall is an action by the Company to remedy a vehicle that has a safety-related defect or that does not meet a regulatory requirement. It may require that you return your vehicle to the dealer for service" and says that they have no time limit.
The government website says that 24B64 is a safety recall that could require Ford to buy back the vehicle. I really hope that this isn't the case as I've seen stories for other recalls from various manufacturers where people have been left out of pocket due the manufacturer only paying the market value at the time.
For recalls it states "A recall is an action by the Company to remedy a vehicle that has a safety-related defect or that does not meet a regulatory requirement. It may require that you return your vehicle to the dealer for service" and says that they have no time limit.
The government website says that 24B64 is a safety recall that could require Ford to buy back the vehicle. I really hope that this isn't the case as I've seen stories for other recalls from various manufacturers where people have been left out of pocket due the manufacturer only paying the market value at the time.
- Oct 22, 2023
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This is our letter
Is there a part of the VIN that shows the build date and do we know the build dates that are suspect?
The recall note and photos suggests that the sheet metal has been kinked and folded. And that it's no longer as stiff as it should be. So, although it's safe for general use. But may be more flexible than it should be and might be stressing other components with the movement, such as the habitation part of the vehicle. And it might not perform the same as the crash safety tests implied (although with a motorhome, all bets are off anyway). Ford are legally required to do something about it.
- Oct 22, 2023
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Quick update, I chased the dealership today. They said Ford have asked for more photos taken from a specific angle. It's going back in tomorrow for another photo shoot. I hope this isn't a cop-out on Fords' part.
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Hemmingsby
Free Member
- Feb 12, 2025
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I received a letter from Ford last week for my Autotrail Excel 690t. It is not a recall, but a field service action which is pretty much the same thing. As my nearest Ford dealer could not accommodate the vehicle I booked it in at a Ford Transit Centre, still only 30 minutes drive from home. It had its visual inspection today and fortunately has passed. The dealer has also sent photos to Ford for their approval so hopefully that will be the end of it.The van was first registered in September 2024 having been delivered to my dealer in July and has only covered 1100 miles, so I will always have a nagging doubt that problems could develop later. The service receptionist said that only a small proportion of vehicles have been affected.
I hope JoJo and anyone else with this problem have the issue properly sorted out to their satisfaction
I hope JoJo and anyone else with this problem have the issue properly sorted out to their satisfaction
Thank you
maybe if you have this ford model and you dont have this problem ..take pics of chassis and time and date pics .so if this problem develops you have before and after pics so ford dont try and worm there way out.hopefully this problem with the dents are from the build process so thats not so bad .but if the problem is developing while the van is in use then thats not good as it means the chassis is made of cheese and in that case welding plates on is no good
- Oct 22, 2023
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We spoke to the service manager yesterday when we took it for further photos. He said (in his opinion) it was highly unlikely that a repair would be a welded plate. The recall involves all body-types on this chassis, tippers, dropsides lutons, mohos etc.
It's under the hab area of the chassis for anyone interested.
We hope to hear further news today.
It's under the hab area of the chassis for anyone interested.
We hope to hear further news today.
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- Oct 22, 2023
- 337
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- Funster No
- 99,467
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- Autotrail F60
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- Newbies as of June 2024
I've chased the dealers today (not sure why I'm the one making all the contact) and they've heard back from Ford, who have now asked for a video of the chassis. I asked the service manager yesterday if he was doing a video too, he said no 
. I've suggested they get someone from Ford technical to take their own photos and videos.
So, it's going back in again on Monday and they want it for the day
. I've suggested they get someone from Ford technical to take their own photos and videos. So, it's going back in again on Monday and they want it for the day
Where exactly please on the chassis?
- Oct 22, 2023
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Under the hab area is all we were told. I'll ask for the video on Monday.
My skepticism is saying that they know they have an issue. And in some cases, the chassis damage is enough to be clear cut. But so far, they'd only analysed a very small sample of actual examples back at the design lab. Now they're actually getting information back from dealers and they're realising how much it's going to cost, they're having second thoughts.I've chased the dealers today (not sure why I'm the one making all the contact) and they've heard back from Ford, who have now asked for a video of the chassis. I asked the service manager yesterday if he was doing a video too, he said no
So, it's going back in again on Monday and they want it for the day
It might actually be fine. It might be more flexy than designed and you have an extra creaky van that might break some body joint seals or chassis mounts down the line. It's unlikely it's a Ford Pinto cover-up where it'll kill you. But regardless, it's going to be difficult for them to back pedal now they've told you there's a problem.
At least you live nearby. I’d be well pi..ed off, our nearest Fiat Professional is nearly 2 hours drive away. Ridiculous.
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