Strikeback alarm rear flashing led light

[karalal]

Would anyone know where I might get a replacement led for my strikeback alarm that has stopped working the other four are all working fine

 

[eddie]

You haven't yet . wait until you need a replacement £35

What would you think a fair price?

 

[Steve and Denise]

Not at all as long as you make it clear to the original customer that there will be a registration/transfer fee applicable if your alarm system is sold on as part of a vehicle sale.

 

[eddie]

Not at all as long as you make it clear to the original customer that there will be a registration/transfer fee applicable if your alarm system is sold on as part of a vehicle sale.

There isn’t you sell you van with your alarm no one pays anything, nowt not a penny!

When a 2nd 3rd 4th 5th or 6th owner want a service from us we charge for it.

Before we are prepared to deal with them we need to know that they are the legitimate owner of the vehicle so we insist on seeing a copy of the V5 to protect our customers interest.

 

[Ernesto]

Not at all as long as you make it clear to the original customer that there will be a registration/transfer fee applicable if your alarm system is sold on as part of a vehicle sale.only if the new owner wants the full backup and service from vanbitz? - you can’t expect a supplier to have to look out for all the subsequent owners of a van, who aren’t even their customers.

There’s only a charge if the new owners want the ongoing service and support …. If they don’t, there‘s nothing to pay.

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[Steve and Denise]

There’s only a charge if the new owners want the ongoing service and support …. If they don’t, there‘s nothing to pay.

Sorry I read the OP as he wanted to buy a part (led) but had to pay a registration fee before he could buy the replacement led.

 

[Ernesto]

Sorry I read the OP as he wanted to buy a part (led) but had to pay a registration fee before he could buy the replacement led.

I think he needs more than that ….otherwise there would be no need to post on here asking for help.

 

[Coolcats]

As a customer of eddievanbitz i have to say this is a company that has customer service spot on. If I buy another MoHo it will be a vanbitz system, vanbitz not only take security of customers vans seriously but also how they re register to a new owner such as the OP. Having had support from vanbitz post sale I can say I am glad I had not gone elsewhere for my security system.

 

[eddie]

Sorry I read the OP as he wanted to buy a part (led) but had to pay a registration fee before he could buy the replacement led.

I answered this

Which type do you want? We've had loads of different types over the last 33 years, and when we sell you the wrong one and it 'pops' straight away, and we refuse to send you another to blow up, that will be wrong as well

OK, I’m not sure why I am justifying this but let’s have one more go.

GDPR We cannot access a customers records to give information or access data to a random caller about a customer’s security installation

i am assuming that you ‘were’ a Strikeback’ customer and have sold your Motorhome? Did you write and authorise us to access your installation notes ( even if you did how do we verify it’s you)

We don’t know what to supply with out accessing said records

We are an installation company rather that an online store or retailer

No one ever phones wanting to by a ’switch’ without asking ‘By the way, what do the other switches do’

So we have a system, for the majority it works, it’s totally optional, and anything we can supply you can buy on the internet, so no one is forcing anyone

The OP has mentioned £35 so that tells me what it is. £5 is delivery, and he could save that by collecting it. It certainly can’t walk to him, as a business everything attracts VAT so eighty odd pence of the fiver is VAT

So, thirty quid, buy it from Radio Spares, there you go, I’ve looked it up for everyone, trouble is is more expensive, and inferior, as this one has tabs you have to solder wires onto, ours are manufactured specially for us, totally potted with the 2 x 1.5m wires pre connected internally, and supplied with waterproof connectors to allow easy connection to the existing wire.

Someone would have pulled the original installation notes, seen what was fitted, looked the part up and quoted a price, on an installation we got paid to do, five, ten fifteen years ago.

As I say, no one has to register with us, but once they do we treat them as if they were our original customer and look after them

 

[Ditcha]

You haven't yet . wait until you need a replacement £35

How much

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[karalal]

I think he needs more than that ….otherwise there would be no need to post on here asking for help.

I only need 1 replacement led

 

[Coolcats]

You haven't yet . wait until you need a replacement £35

Thats cheap, I think the reason my MoHo wasn't stollen when thieves broke in an took the keys a Van, Car and MoHo I reckon the only reason the Moho wasn't taken was those lamps they are worth every penny (or £) It says to the potential thief that the MoHo is armed and alarmed...do you feel lucky and in that instance no they didn't they stole the softer options.

 

[karalal]

I answered this

OK, I’m not sure why I am justifying this but let’s have one more go.

GDPR We cannot access a customers records to give information or access data to a random caller about a customer’s security installation

i am assuming that you ‘were’ a Strikeback’ customer and have sold your Motorhome? Did you write and authorise us to access your installation notes ( even if you did how do we verify it’s you)

We don’t know what to supply with out accessing said records

We are an installation company rather that an online store or retailer

No one ever phones wanting to by a ’switch’ without asking ‘By the way, what do the other switches do’

So we have a system, for the majority it works, it’s totally optional, and anything we can supply you can buy on the internet, so no one is forcing anyone

The OP has mentioned £35 so that tells me what it is. £5 is delivery, and he could save that by collecting it. It certainly can’t walk to him, as a business everything attracts VAT so eighty odd pence of the fiver is VAT

So, thirty quid, buy it from Radio Spares, there you go, I’ve looked it up for everyone, trouble is is more expensive, and inferior, as this one has tabs you have to solder wires onto, ours are manufactured specially for us, totally potted with the 2 x 1.5m wires pre connected internally, and supplied with waterproof connectors to allow easy connection to the existing wire.

Someone would have pulled the original installation notes, seen what was fitted, looked the part up and quoted a price, on an installation we got paid to do, five, ten fifteen years ago.

As I say, no one has to register with us, but once they do we treat them as if they were our original customer and look after them

View attachment 616605

I hope my replacement isn't blue

 

[Ditcha]

I hope my replacement isn't blue

No you will get the correct one as someone has "pulled the original installation notes" that's what your paying for piece of mind

 

[Sapper520]

I can’t see what the issue is with having to pay a fee to register something in your name to obtain a service.
Maybe the previous owner, as part of the sale, could have said they’d sort out the transfer…..I don’t know, just a suggestion.

It’s a security device whereby the seller / installer takes the security of that device, and their customers property, seriously.

Yes, I’ve purchased one of their systems. But having the piece of mind that they don’t pass out possible compromising information is an additional piece of security.

In this instance it’s only a bulb, but what if it were a more important component? When should the registration fee kick in? Someone as to pay someone to do the work.

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[Flairy]

Seems simple to me.

 

[MandP]

Wouldn't go anywhere else for our van security. Used them twice. Real quality company in every respect.

 

[Fdhadi]

I could be wrong but don’t you have to re-register and pay a far greater fee for an already fitted tracker if change of ownership, even if the previous owner paid for lifetime membership.

 

[oxoaps]

Ah, or do you mean we don’t give a shit about random Mr Smiths security only Mrs Jones, the person that paid us, our customers security issues?

If that is what you mean, your right, some random phoning up wanting spare radio keys, and asking “exactly what’s fitted” and “is there an immobiliser” get directed to our ‘new owner’ section of our web site.

It is the new owner responsibility to prove they now own the vehicle

 

[eddie]

I hope my replacement isn't blue

The office will double check with you when you order it.

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[Steve and Denise]

I answered this

OK, I’m not sure why I am justifying this but let’s have one more go.

GDPR We cannot access a customers records to give information or access data to a random caller about a customer’s security installation

i am assuming that you ‘were’ a Strikeback’ customer and have sold your Motorhome? Did you write and authorise us to access your installation notes ( even if you did how do we verify it’s you)

We don’t know what to supply with out accessing said records

We are an installation company rather that an online store or retailer

No one ever phones wanting to by a ’switch’ without asking ‘By the way, what do the other switches do’

So we have a system, for the majority it works, it’s totally optional, and anything we can supply you can buy on the internet, so no one is forcing anyone

The OP has mentioned £35 so that tells me what it is. £5 is delivery, and he could save that by collecting it. It certainly can’t walk to him, as a business everything attracts VAT so eighty odd pence of the fiver is VAT

So, thirty quid, buy it from Radio Spares, there you go, I’ve looked it up for everyone, trouble is is more expensive, and inferior, as this one has tabs you have to solder wires onto, ours are manufactured specially for us, totally potted with the 2 x 1.5m wires pre connected internally, and supplied with waterproof connectors to allow easy connection to the existing wire.

Someone would have pulled the original installation notes, seen what was fitted, looked the part up and quoted a price, on an installation we got paid to do, five, ten fifteen years ago.

As I say, no one has to register with us, but once they do we treat them as if they were our original customer and look after them

View attachment 616605

All I am saying is it should be made clear to the original owner that any ongoing support when a. Van/Alarm changes hands there is a fee payable

 

[Flairy]

The life time support is for the original owner ,it’s up to the new owner if he wants support ,so he pays there you go.

 

[eddie]

All I am saying is it should be made clear to the original owner that any ongoing support when a. Van/Alarm changes hands there is a fee payable

OK I respect your opinion but we won't be changing anything as this is the 1st time in over 32 years an owner/user is unhappy that we wouldn't extend back up and service free of charge to a third party some time in the future.

And as I keep stressing, if you buy a motorhome with a Strikeback or a Growler installed there is no fee payable.

This only changes when information or a service is required by the 2nd /3rd/4th owner wants something from us

 

[Ejaydee]

All I am saying is it should be made clear to the original owner that any ongoing support when a. Van/Alarm changes hands there is a fee payable

It was mentioned in my case two years ago when I had the system fitted, and if the customer can be bothered to read the blurb that comes with the fitting, it is mentioned in there again! I also seem to remember it is also mentioned on Vanbitz's website in the Q's and A's.

The fact that the original owner did not mention it to th OP in this case, is not the fault of Vanbitz.

 

[eddie]

Anyway one good thing that's come from all of this is that its remined me to put our prices up!

After all, if we are cheaper than Radio Spares (RS) for a better, bespoke product something is wrong ?

Much better

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[Steve and Denise]

It was mentioned in my case two years ago when I had the system fitted, and if the customer can be bothered to read the blurb that comes with the fitting, it is mentioned in there again! I also seem to remember it is also mentioned on Vanbitz's website in the Q's and A's.

The fact that the original owner did not mention it to th OP in this case, is not the fault of Vanbitz.

How strange, that’s all I was asking I’m surprised vanbits did not say that in the first instance so a charge is mentioned in your blurb and on the website, but as Eddie says on here, no charge now I’m totally confused

 

[CalamitySpain]

Ok. I’m going to play devils advocate. You’ve spent a kings ransom on the van and £40 on a replacement part. that replacement part re registers you as the rightful owner after Vanbitz has shown due diligence in checking that you are the rightful owner.
You think you have issues with the system or you don’t understand it? You give Vanbitz a call and they will talk you through what you need to do.

you choose not to get the correct piece for your system. Saves you a few quid. Part doesn’t work properly with system and causes it not to work/damage the whole thing. What’s that going to cost you?

 

[Langtoftlad]

How strange, that’s all I was asking I’m surprised vanbits did not say that in the first instance so a charge is mentioned in your blurb and on the website, but as Eddie says on here, no charge now I’m totally confused

I think you're being deliberately confused...
It's quite simple.
The "charge" is optional for subsequent owners. It's up to them if they want to re-register the system in their name.

 

[Steve and Denise]

Ok. I’m going to play devils advocate. You’ve spent a kings ransom on the van and £40 on a replacement part. that replacement part re registers you as the rightful owner after Vanbitz has shown due diligence in checking that you are the rightful owner.
You think you have issues with the system or you don’t understand it? You give Vanbitz a call and they will talk you through what you need to do.

you choose not to get the correct piece for your system. Saves you a few quid. Part doesn’t work properly with system and causes it not to work/damage the whole thing. What’s that going to cost you?

No! You pay £40 to get support.
Then you buy the part (led) @ £35 from vanbits , it’s not the price of the part I was questioning here.

 

[DuxDeluxe]

I think you're being deliberately confused...
It's quite simple.
The "charge" is optional for subsequent owners. It's up to them if they want to re-register the system in their name.

……and receive unlimited support

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[CalamitySpain]

No! You pay £40 to get support.
Then you buy the part (led) @ £35 from vanbits , it’s not the price of the part I was questioning here.

what price security on something far more valuable?