RWG Mobile - Useless

Still not refunded my £20. Phone calls and emails go unanswered. Can't say I've done business with such an inept company for a long time.

Don't think I'll see my money, but hopefully relating my experience here has saved a few Funsters money. AVOID
 
Did he take the feedback?

I really want them to do well, it remains to be seen.
 
Thought they were the bees knees. Six weeks in France and Spain in spring and it worked fine. 6 weeks into our present trip to Spain and again working great then it just stopped. Tried ringing several times and no answer. Emailed as advised several times but after 6 days no reply.

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Parrot Face said:
Thought they were the bees knees. Six weeks in France and Spain in spring and it worked fine. 6 weeks into our present trip to Spain and again working great then it just stopped. Tried ringing several times and no answer. Emailed as advised several times but after 6 days no reply.
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Have you tried their contact form, that’s what I use
 
Parrot Face said:
Thought they were the bees knees. Six weeks in France and Spain in spring and it worked fine. 6 weeks into our present trip to Spain and again working great then it just stopped. Tried ringing several times and no answer. Emailed as advised several times but after 6 days no reply.
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Did you change your payment information as they requested beginning of this month? If not that could be why you have been turned off.
The few times I have contacted them I have used the contact page on their website and had reply no issues.
 
200gb global data sim. Worked fine till we got to Bosnia, Week of emailing RWG back and forth, finally admitted ' we are having some problems with our supplier in Bosnia and working to resolve them'. Assured me it would work in Montenegro and Albania. Worked in Croatia, nothing in Montenegro with the same problem, whole list of suppliers available, connects to each for couple of seconds then cuts out and then comes up unavailable.
Clearly not a 'Global' SIM.
Cancelling and buying local.
 
Phill D said:
Did you change your payment information as they requested beginning of this month? If not that could be why you have been turned off.
The few times I have contacted them I have used the contact page on their website and had reply no issues.
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Yes changed that and got confirmation of successful change.

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Parrot Face said:
Thought they were the bees knees. Six weeks in France and Spain in spring and it worked fine. 6 weeks into our present trip to Spain and again working great then it just stopped. Tried ringing several times and no answer. Emailed as advised several times but after 6 days no reply.
Click to expand...
Apologies to RWG. I hadn't updated my payment so naturally they took me off their system. The problem was my attempt to pay by revolut didn't work. I eventually got a reply from them via Facebook messenger and once I'd paid I was put back on a couple of hours later. Just for future reference revolut completed their end of payment and tried to return me to the RWG site to complete their end that's where the failure occurred. All good now.
 
In France mine stopped working Thursday they said they were having problems roaming in Europe heard nothing since still not working
 
Have to say most disappointed with RWG, as posted my sim stopped working whilst in France so had to buy data @ £5 a GB as we were selling our French cottage. Whilst I appreciate that these things happen as it was not working until we got back to the UK so not realy of any use as we only need it for France. So I suggested to them that whilst I did not want anything for my extra expense that they could carry Novembers payment over to December as we are going to Brugge for Christmas but they have just taken Decembers payment and have not replied to any of my mails or texts. Not the way to build a business!!
 
We used the Global Data sim for £28 per month in June and July with no problems; when we got home, I cancelled with no problem.

In September when we were planning another trip, I noticed that the Global sim had increased in price to £35 per month.

I had another look at the RWG website yesterday. The description for the Data sim still says you can choose Global but that option doesn’t appear in the drop-down list. I emailed them to ask and got a reply to say the Global sim is no longer available.

Although our first experience went fairly well, I think they are disorganised and/or understaffed. I don't think I'll use them again.
 

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