RWG Mobile - Useless

[zac]

I put it in my phone to set the APN as I did not know how to do it through my mifi unit. The huawei app has never worked, apparently issues with Android.

I've just wasted another hour trying to sort it...give up now! Back in to France tomorrow will see if that makes a difference if not will just go buy the french sim recommended here.

The APN will need to be set on your huawei router if its not working but if you did this on your phone and you are sure its correct and it did not work on your phone then it's unlikely to work in the router either even if you then do set the APN on said router

 

[zac]

i have 3 sims from RWG but they are all old ones where it cost £5 to get the sim and then you get 50mins/50texts/200mb data a month for free, i just use them in my alarms. I did have to reactivate one recently when i forgot to use it which took them 3 days to reply but they did reactivate it no issue.

Handy not having to pay anything for them each month and still able to use them

 

[TONCAZ]

On my 2nd sim with RWG, only issue i had 1st time was cancelling payment, they took 2 extra months, got that back and since then they have altered there structure so when you close the account it should stop payment aswell, time will tell with this but other than that have no issues with there £20 200gb a month mobile sim, hence the 2nd time.

 

[Manic]

I’ve not had any problems with them but hopefully this will help with some people’s problems

Change of payment provider - please update your subscription payment

 

[Al n Val]

Tiekom - utter junk

RWG - devastating utter junk

Id Mobile, I simply cannot fault it

That said it didn’t work in Switzerland but we were only there a night and I already knew so no problem

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[TheMachMan]

I’ve not had any problems with them but hopefully this will help with some people’s problems

Change of payment provider - please update your subscription payment

This is quite fortuitous! As been using for a month in France without fault, but having read the cancellation issues of others means I can try using our Monza card for future payments hoping it is similar to the Revolut card mentioned in this thread. Don’t need mine to be reactivated for another month.

 

[Googlebot]

The Global SIM is now £35 a month. Stuff that.

 

[PAGR]

Got my cheque today as the SIM didn't turn up before our trip on 4th September.

 

[Coastal Cruiser.]

Jim
The Reglo sim can be purchased in Leclerc supermarkets. 210gig for €19. Good coverage and fast.
Activated at the till so no messing about.

Tiekom - utter junk

RWG - devastating utter junk

Id Mobile, I simply cannot fault it

That said it didn’t work in Switzerland but we were only there a night and I already knew so no problem

Luckily both our phones are with Vodaphone that surprisingly includes Switzerland all the data sims we have used to exclude them….

 

[Jim]

Got my cheque today

I've just sent them an email chasing the payment for the data sim they never sent. They promised it would be refunded within 48 hours.

We've seen this type of business behaviour before. They have obviously grown fast without decent systems or personnel in place. They will either sort it very soon or go pop. Right now, avoid.

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[Googlebot]

I've just sent them an email chasing the payment for the data sim they never sent. They promised it would be refunded within 48 hours.

We've seen this type of business behaviour before. They have obviously grown fast without decent systems or personnel in place. They will either sort it very soon or go pop. Right now, avoid.

Just changed the payment provider for 4 SIMS we have, hope it doesn’t go wrong.

Even that was a pain.

The website is awful.

I hope they sort it, it’s a good deal.

 

[Mr porky]

Just changed the payment provider for 4 SIMS we have, hope it doesn’t go wrong.

Even that was a pain.

The website is awful.

I hope they sort it, it’s a good deal.

They just sent me a link , I inputted the mobile numbers and the payment card details. Hey presto all sorted.

 

[Googlebot]

They just sent me a link , I inputted the mobile numbers and the payment card details. Hey presto all sorted.

They don’t send a link for Global sim renewal and I couldn’t find it on the website. Thankfully I found it here.

I am a big fan of RWG, but that many people have issues there must be problems somewhere.

I hope they succeed, the big operators can get stuffed with caps and roaming charges.

 

[Minxy]

I started with them a few years ago in their free SIM with some free allowances which suits me fine for my primary mobile number as my contact SIM is always on my secondary number.

They started out as a Welsh and English speaking provider mainly for Welsh residents but have grown to providing services for others too. I'm wondering if the requirement to speak Welsh for their employees has caused/is causing staffing and/or other issues.

Why RWG-ENG-PER | Mobile Network & Service Provider

RWG Mobile provides the full communications package, based on quality products and low costs. But with customer service you expect in Wales, friendly and always happy to help.

www.rwgmobile.wales

 

[Fontie]

Tiekom - utter junk

RWG - devastating utter junk

Id Mobile, I simply cannot fault it

That said it didn’t work in Switzerland but we were only there a night and I already knew so no problem

Interested to know why you think Tiecom is utter junk ?

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[Al n Val]

Interested to know why you think Tiecom is utter junk ?

Sure i’ll answer with my experience

First 2 sims didn’t work at all so i had to start my journey with no internet

They came up trumps and posted another 2 sims out to our campsite in Spain, one of these worked so at last I was online.

Then they kept on sending me more invoices for different amounts than I care to remember when it should have been one invoice per month for €39.99, I was getting loads of them for all different amounts and all a lot more than €39.99. I was sick of sending them emails.

So then after paying what I owed for the first 2 months, I asked them to cancel after month 3 which they agreed to do but then subsequently cancelled about 10 days early after i’d paid for the full month.

That did it for me tbh so never again, and there’s better cheaper sims out there now if you look for them

Btw this was/is all documented in the Tiekom thread late last year

 

[Fontie]

Wow you did have a time of it didn't you, I think if I had your experience with Tiekom I'd have rated them "Utter Junk" as well.

Luckily my experience was the opposite using them last year, no problem with billing good signal and speeds. I have ordered another sim from Camino which arrived yesterday, I'll activate a month before we leave to head south just in case there is a problem and hope my experience is that of last year.

 

[Jim]

Still not paid me back. What a shower.

 

[Phill D]

Still not paid me back. What a shower.

This is really making me wish I had not ported in my wife’s phone a couple days before this thread started

 

[Coastal Cruiser.]

Still not paid me back. What a shower.

They have paid me a £20 and now a £40 payment, they only owed me £20

Just tell them you have now passed it on to the card company and you are letting them recover it, worked with me

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[Jackd]

Jim
Coastal Cruiser. has got your money & you’re bigger than he is.

 

[Coastal Cruiser.]

Jim
Coastal Cruiser. has got your money & you’re bigger than he is.

Will fight to the death to keep it

 

[Jackd]

Will fight to the death to keep it

Shouldn’t take long. Have you met Jim?

 

[Coastal Cruiser.]

Shouldn’t take long. Have you met Jim?

Remember I have 2 rabid Jack Russell’s, they will sort him

 

[ivorantony]

Wow you did have a time of it didn't you, I think if I had your experience with Tiekom I'd have rated them "Utter Junk" as well.

Luckily my experience was the opposite using them last year, no problem with billing good signal and speeds. I have ordered another sim from Camino which arrived yesterday, I'll activate a month before we leave to head south just in case there is a problem and hope my experience is that of last year.

Likewise had great service from Tiekom year before last, worked flawlessly around Spain and Portugal, and couldn’t ask for better communication, any queries and Camino replied within the hour,

RWG on the other hand couldn’t have been worse, no answer to email or phones and took me a month to get a refund after threatening small claim court,
needless to say I have another Tiekom card coming for our winter trip this year, again Camino
contacting me within the hour after my email,
RWG could learn a lot about customer service from Tiekom,

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[VXman]

I have found them generally good. Sims always work and good customer service by email.

I did have one problem when I cancelled a SIM and they still took the payment but they paid it back fairly quickly after I complained. They blamed the payment service provider (which they have now changed incidentally) and sent me a copy of the cancellation order to prove it.

However, on a slight tangent - how can countries like Montenegro offer such good data. 500GB for 15 euros, 1 Terabyte for 20 euros. And it works perfectly even in the middle of nowhere in the mountains. I've been streaming BBC 1 with ease!! UK feels like a third world country in so many areas.

 

[Ziggy123]

I have found them generally good. Sims always work and good customer service by email.

I did have one problem when I cancelled a SIM and they still took the payment but they paid it back fairly quickly after I complained. They blamed the payment service provider (which they have now changed incidentally) and sent me a copy of the cancellation order to prove it.

However, on a slight tangent - how can countries like Montenegro offer such good data. 500GB for 15 euros, 1 Terabyte for 20 euros. And it works perfectly even in the middle of nowhere in the mountains. I've been streaming BBC 1 with ease!! UK feels like a third world country in so many areas.

Might sound a silly question but where did you find/go to buy your sim card in Montenegro?

I'm having same problems with RWG as others...no replies to emails so I'm having to give up on them now. I went in to a le clerc supermarket yesterday in France to try buy the reglo sim that Jim recommended but couldn't find any, even tried Google translate to ask shop assistant who just shrugged shoulders at me lol! Anyway decided to up data packages on our phone sims for now (lebara excellent customer service, shame sim doesn't work in my mifi router!) until find bigger store, but we moved to Switzerland yesterday and now they don't work!! I asked the owner of the campsite who does speak some English where I might buy a sim for data and he didn't know either, said try post office!!

I am back to work next week I have to get something sorted by then! We might just have to stay at this campsite as their WiFi actually works lol!!

 

[VXman]

Might sound a silly question but where did you find/go to buy your sim card in Montenegro?

I'm having same problems with RWG as others...no replies to emails so I'm having to give up on them now.

Street kiosks. Same in Bosnia and Herzegovina.

Surprised at no reply to emails. I've had lots of conversations via email with them. Usually reply in same day or next day on occasions.

I hear of so many difficulties with Sims and WiFi routers. I use a old, cheap, Samsung phone as my 'wifi router'. Just turn on the hot spot. It works perfectly. Been streaming television everywhere without problems.

 

[Ziggy123]

Street kiosks. Same in Bosnia and Herzegovina.

Surprised at no reply to emails. I've had lots of conversations via email with them. Usually reply in same day or next day on occasions.

I hear of so many difficulties with Sims and WiFi routers. I use a old, cheap, Samsung phone as my 'wifi router'. Just turn on the hot spot. It works perfectly. Been streaming television everywhere without problems.

Oh that's easy, wish seen that here!

I have an ongoing email thread with them which they last replied to on Sunday, to check my latest 5gb top up i tried was now working to which I replied to say yes it worked for half a day & then stopped again! I have sent them two follow up emails since to ask what is happening but still waiting replies. I can't possibly have used up 5gb data in couple of hours of browsing, didn't even switch TV on, although the phones and sat nav would have done updates I appreciate. I don't want to purchase another package without checking which one will work with my global data only sim.

I have increased phone contract data to 30gb now, so will try tethering when we get back to France, not that I've done it before but can't be that complicated! Haven't watched TV for 10 days and not missing it so can sacrifice streaming for now, have some downloads on netflix if get bored! Too busy in the evenings resolving problems and trip planning anyways

 

[dpsuk999]

If you have the global data sim why are you buying packages? It comes with 200GB per month allowance

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