Blimey, if it's gone that bad in 1,500, God knows what will happen in the future. I'd reject it and ask for a new one.
And also ask the suppling dealer for a replacement moho while you're waiting.
Our new motorhome is getting us really stressed
- Thread starter stevel2
- Start date
And also ask the suppling dealer for a replacement moho while you're waiting.
- Feb 2, 2015
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I personally cannot see why you are trying to sort this out? Why have you not (with respect of course..) got the dealer to come and collect it and supply you with a new one? Your rights are being thwarted whilst you are trying to rectify this yourself. If the truck has failed...send it back and be done with it! Sorry to go on but I surely cannot be the only one who would allow this to happen? Who was the dealer?
Im guessing but you paid excess of £75k ? Having just bought a second hand Adria Sonic..My figure was considerably less! That aside...Its a very large sum of money to be sitting like a paper weight on the drive!
Get it collected and delivered to the dealership and ask a refund. You are entitled to it ..that i would be sure of.
The longer you attempt to have things done to it..the more difficult it will become to send it back!
Kev
Really sorry for the issues you have , but return it and get your mind sorted and on the right track .
Im guessing but you paid excess of £75k ? Having just bought a second hand Adria Sonic..My figure was considerably less! That aside...Its a very large sum of money to be sitting like a paper weight on the drive!
Get it collected and delivered to the dealership and ask a refund. You are entitled to it ..that i would be sure of.
The longer you attempt to have things done to it..the more difficult it will become to send it back!
Kev
Really sorry for the issues you have , but return it and get your mind sorted and on the right track .
- Feb 24, 2013
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- not long enough
Kev and Carolyn the OP has just updated the progress status I think he is going through enough without members saying he should be doing the opposite
My hope for them is that although it currently looks catastrophic it will end up being something fairly simple and quickly resolved, the problem with rejection has already been raised in that 'extras' were added by the buyer at time of sale, that must complicate rejection options
Best of luck to you Steve I hope I am right and you will soon know where you are and have a program to fix it
My hope for them is that although it currently looks catastrophic it will end up being something fairly simple and quickly resolved, the problem with rejection has already been raised in that 'extras' were added by the buyer at time of sale, that must complicate rejection options
Best of luck to you Steve I hope I am right and you will soon know where you are and have a program to fix it
as i said about ten posts ago, fully agree with you, its not new anymore when all these folks have been messing about with it, might as well have bought a second hand one with all the faults rectified.
beats me what some folks will put up with. if you bought a tele and it didnt work you would take it back and get another, whats the difference apart from 70 odd grand.
beats me what some folks will put up with. if you bought a tele and it didnt work you would take it back and get another, whats the difference apart from 70 odd grand.
Southdowners
Free Member
I don't think you can reject a vehicle without allowing the supplier the opportunity to rectify the problem.
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sorry we crossed over there , while i dont disagree with you and wish him the best , the fact remains its not now the new van it should have been , its just something folks have been messing with.Kev and Carolyn the OP has just updated the progress status I think he is going through enough without members saying he should be doing the opposite
My hope for them is that although it currently looks catastrophic it will end up being something fairly simple and quickly resolved, the problem with rejection has already been raised in that 'extras' were added by the buyer at time of sale, that must complicate rejection options
Best of luck to you Steve I hope I am right and you will soon know where you are and have a program to fix it
Puddleduck
LIFE MEMBER
- Jan 15, 2014
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Hope all turns out well.
It would be useful to write to Adria to let them know of the issues as I have found their after sales service to be brilliant.
The person we dealt with is no longer there (retired) but contacting Adria directly may help you.
team@adria.co.uk
info@adria-mobil.si
It would be useful to write to Adria to let them know of the issues as I have found their after sales service to be brilliant.
The person we dealt with is no longer there (retired) but contacting Adria directly may help you.
team@adria.co.uk
info@adria-mobil.si
- Feb 2, 2015
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Hi David..I could not agree more with you to be honest. It's just that the issue seems to lie from day one when there were problems at the beginning. It's not that the OP should be doing the opposite either. Far from it. We are all different. We would all do it differently.Kev and Carolyn the OP has just updated the progress status I think he is going through enough without members saying he should be doing the opposite
My hope for them is that although it currently looks catastrophic it will end up being something fairly simple and quickly resolved, the problem with rejection has already been raised in that 'extras' were added by the buyer at time of sale, that must complicate rejection options
Best of luck to you Steve I hope I am right and you will soon know where you are and have a program to fix it
The long and short of it is the motorhome had a problem that has not been rectified. If the motorhome was a second hand one..the law of the land is more complicated. We know this having taken Chelston Motorhomes to court to settle outside in our favour. Would not use them again to be honest! That is another story!!
Having a new motorhome of this caliber and cost.. this is a different ball game altogether!
I alongside others i am sure ..just find it difficult to get my /our heads around why it has not been sorted ?
Please dont look at this as a 'dig 'or a 'go' or anything other than just utter confusion as to why this has gone on so long?
We all feel for the OP. You can rest assured of that. Some of us are just a little more 'Pig headed and ruthless' when it comes to being taken for a fool! I use the term..Pig headed...It refers to me and no one else! Its just the way we were bought up!
Kev
- Feb 2, 2015
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I guys..Basically..you can! Wont go int o it all but ..We had similar issues with a company who could not sort something out in the 12 Week period allowed. After that it becomes unfit for purpose and then they either replace or refund. Ours ended up a refund..
Kev
TerryL
LIFE MEMBER
Good to see that Fiat Camper Assist seem to have it in hand. Despite what anybody else has said I believe you should give them the opportunity to get it sorted - they've obviously taken on board too the "reluctance" of a Fiat Professional garage to deal with it. As I said before it's Fiats problem so let them get on with it and find out what is actually wrong - only then IMO should you be thinking about rejection etc. Is the dealer who sold it aware of the problems?
Keep written records of everything that has happened, including telephone calls and what was said.. Hopefully it won't be needed but it will save having to depend on your memory if you have to take it further.
Hang in there - we're all rooting for you.
Keep written records of everything that has happened, including telephone calls and what was said.. Hopefully it won't be needed but it will save having to depend on your memory if you have to take it further.
Hang in there - we're all rooting for you.
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I am very glad we all have consumer rights, including rejection if the product falls significantly short of reasonable expectations. Unfortunately unlike a tv I very much doubt that there is an Adria motorhome to the op’s specification sitting around waiting to be substituted. I have had to wait 8 months for a new motorhome to be built as I want it configured. Added to which Fiat are currently introducing a new Ducato and I very much doubt there are any unallocated 2019 chassis available. The manufacturers may even have to do some minor redesigning to accommodate the 2020 Ducato.
I very much hope stevel2 gets his motorhome back soon, fully restored.
I very much hope stevel2 gets his motorhome back soon, fully restored.
denisejoe
LIFE MEMBER
Surely fiat supply the vehicle with the alco chassis attached before it goes to the converters, so it must be a fiat service job
- Feb 2, 2015
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Puddle duck has it spot on.
team@adria.co.uk info@adria-mobil.si
Try to talk directly to them...You may be surprised
Kev
team@adria.co.uk info@adria-mobil.si
Try to talk directly to them...You may be surprised
Kev
DuxDeluxe
LIFE MEMBER
No, the vehicles are shipped in pairs back to back and either Al-Ko or the converter does the rest. My gripe was that they had agreed to do it and then decided it was a “jobsworth” and never bothered telling me that they hadn’t bothered.
Southdowners
Free Member
I don't understand why you're saying that you can reject without giving the supplier the opportunity to rectify the problem.
You say yourself that you gave the company time to rectify but they were unable to do so. You then rejected.
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- Feb 2, 2015
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We had our solicitors put a letter to the company and stated that the problems we had got to be rectified within the legal time limit given. At that time it was 12 weeks. The company stated that the repair could be done within a 12 week period however..they could not get it into their own workshop until a 16 week period later. That took it outside the allowable time period by law. They were initially not prepared to go further until our solicitor stated the Legal way forward. They covered all costs and a refund was given and accepted .
I believe that is where the OP would be if all is has said and that they have tried to rectify but failed within the legal time allowed. He would therefore be allowed a full refund or replacement dependant upon those involved at the time of contract signing.
Kev
PS..In fairness to the OP..It best that the problem with the Adria in question, is sorted rather than this issue with legalities take over the thread? My issue was sorted. Im sure the way forward for the OP if they wanted to..would be to do the same and stand their ground.
funflair
LIFE MEMBER
Nobody else has slept in the bed or poo'd in the toilet though so it's still pretty new and it theirs and they don't want to "cut off their noses to spite their face" really, they like the van have added extras and it might just be a silly simple fix.
Martin
Bart
Free Member
Happy Jim
LIFE MEMBER
stevel2 Chin up Sir, your approach is spot on, nag Fiat, at the end of the day as bloody annoying as it is....it’s just an engine, Fiat WILL fix it then you can hit the road and crack a beer on your travels 
Rgds
Jim
Rgds
Jim
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I wish the Consumer Rights Act were that simple. When we rejected our caravan last year it took 5 months of trying and in the end needed a solicitor to get anything done.
Much the same as any van after the first service?
- Feb 9, 2008
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- Since 2008 after caravanning for 20 years
I bought new 11 years ago and suffered the gearbox problem. The dealer denied there was anything wrong, Swift stated they were unaware of any problems. Fiat were great, arranged for inspection then a rebuild on the gearbox and a new clutch, all at 5k miles. Just turned over 70k miles yesterday. Hats off to the Italians!
I feel so sorry for you, it is so distressing after all the investment and excitement of collecting your new Motorhome. Personally I would reject it, if you are fortunate to have a bit of finance on it, finance company will do this for you and give you compensation, Black Horse were brilliant and we only borrowed a little. We have a new Dethleffs, love it but not had good service from Fiat and wish we had been told about the extra 3 year warranty available at time of purchase. I don’t think we would have another Fiat, Peugeot was a lot better, but we rejected the faulty Elddis. I wish you luck and hope you have a good outcome
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After our problems with rejecting our Elddis caravan, I made sure this motorhome has a small amount of HP on it for the reason Lynne Roy states above. We didn't have to do anything with our Ford, it has the 5 years warranty automatically.
I agree, its a horrible situation and no matter how hard you try it does take the shine of an expensive new motorhome.
I agree, its a horrible situation and no matter how hard you try it does take the shine of an expensive new motorhome.
OP
OP
stevel2
Free Member
Hi Kevin. Via the Caravan & Motorhome club their legal people returned my call today. Because rejecting the vehicle is/was very much in our thoughts. I wanted the legal advice so that we could think carefully of the best way forward.
Surprisingly the advice was that we do not have the right to reject the vehicle unless the supplying dealer accepts. We did have the right to reject within the first 30 days but our MH is now 2 months old.
Be interesting what comments come back on this as it wasn’t what I was expecting
Kannon Fodda
LIFE MEMBER
- Feb 26, 2019
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Yep 30 days is the automatic right to reject. After that it get's a bit more vague that you can get a partial refund, as they are going to be able to start looking at wear and tear, the use you have had and so on. That's where you may well need the specific services of a solicitor. The dealer may still have to give you that partial refund. It's going to come down to whether they really can repair in an appropriate timescale. I'd suggest the closer to new, and the greater the scale of the fault(s) and greater the time to repair the more credibility you have. Important thing is to initially ensure the dealer is aware of the problems and you have fully recorded them in writing so they can have no excuses the clock is ticking.
- Feb 2, 2015
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Get your hands on a good solicitor. We were given something similar as regards advice from the Caravan Club and My beloved would not accept it at all! We were fortunate enough to have a solicitor who was and still is , a family favourite and does go out of the way to sort stuff out regardless of the size of the company! We Would not be with out her or the family business to be honest. My first point of call when ever the going gets beyond us..is always to Mrs R my solicitor. Dont be put off by negativity from anyone until you have spoken to those that actually do know and are prepared to act on it.
Your problems with the motorhome came about when? If they were within the first month...you are well within your rights to compensation. Research it and you will see.
There is always a way to move forward. Do not accept any thing else. Ours was a second hand vehicle with considerable damp that we only found out after we had decided that enough was enough and went to trade it in. The company we traded with eventually , helped us with the legal issues and worked with our solicitors from the very beginning to the final outcome. We could not have asked for more. It comes down to monies available to be honest. Without going into your finances..it helps if you can be 'fluid' enough to push this on. Hope you understand?
30 days was and is a joke? Anyone in their right mind will tell you that. There are things that are put to us to either deter us from going forward or to aid the outcome of what is to come. Do not feel that you cannot push forward with this...a Reputable lawyer/solicitor , will advise you and point you in the correct direction to suit your needs and or course..finances.
Do not be put off. Hopefully it will not come to this. The outcome sounds as if Fiat can sort this once and for all. The avenue of approach will always be available if needed. Legally!!
DO NOT FRET TOO MUCH! It will be sorted.
Your friends Kev and Carolyn
MichaelT
LIFE MEMBER
All this talk about rejecting etc. why? it seems to be a simple mechanical failure of some sort that Fiat should and will sort out whatever that may be, new gasket/pump/engine then you will be as good as new, its just the pain at the moment of the hassle you are getting. Generally Fiat/Peugot/Ford engines are all good and last maybe 200.000 miles and are designed to do so but like all things in life yo get the occasional hiccup which is not nice when its yours but thats life I guess. If you do reject and get solicitors involved its only costs for you unless insured and then you have to replace a van that may/may not be available and have all the extras fitted again for what a gasket to be replace.
Stick it out and keep on top of Fiat camper assist, I only used them once but they were really on the ball admittedly a minor issue compared to yours.
Stick it out and keep on top of Fiat camper assist, I only used them once but they were really on the ball admittedly a minor issue compared to yours.
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