Nationwide Flexi Breakdown Cover

[Davecrawf]

I have just made it through the Pyrenees and just when I started to think about our final destination (Southern Spain) the wipers stopped working, which is too good when you have to drive through continuous heavy rain. Anyway I contacted the AA breakdown service as instructed by the Nationwide help line.
The chap from the AA said that my vehicle is not covered as it is greater than 3,500kg, which it is. 4,005 to be precise. The Nationwide breakdown policy clearly states that motorhomes up to 7,500kg are covered.
Am I making a mistake?

 

[denisejoe]

I am just about to take delivery of my new Frankia Platin, 8.4m long, we are taking her across to France for 2 weeks in June (our first trip to Europe), can anyone recommend breakdown cover given the AA limit is 8.0m?
I will be posting nearer the time for useful tips and hints regarding stuff to take on the trip
Best regards
Alderney Bob

Check with your insurance company as an add on

 

[Brian Thompson]

If




View attachment 858038

View attachment 858039

This is today both downloads on N/w online banking Flexi account

 

[denisejoe]

Nationwide or the AA use euroassist in europe they have multi lingual operators and they are very helpful

 

[FrankNicklin]

This is today both downloads on N/w online banking Flexi account

Their full policy is here

https://www.nationwide.co.uk/-/assets/nationwidecouk/documents/current-accounts/insurances/flexplus/p4000-flexplus-breakdown-insurance-policy.pdf?rev=a4111e71cbad43199fb9b71d04bc310a

No length for the UK specified, only in Europe.

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[FrankNicklin]

Nationwide or the AA use euroassist in europe they have multi lingual operators and they are very helpful

According to the Nationwide policy you ring the same UK number whether you are in the UK or Europe

Also clearly states that the AA App can only be used for UK Breakdowns.

 

[denisejoe]

That’s what it says but we have spoken to a European when calling them

 

[L' Hobo]

I'll stand corrected as I could'nt edit my thread. The length restriction was removed from the UK element so now there is no length restriction. The 8m length including racks and boxes applies to Europe only.

Below is the screen shot of the update issued by Nationwide back in March 2022

View attachment 858033

I don't think they helped the situation here as they should stipulate within the UK section that there is no length limit rather than omit the point all together, then there would be zero confusion.

I seem to remember recieving a letter from Nationwide, to everyone with a Flex Plus account, clarifying the situation soon after the AA took over the contract.

 

[billym]

According to the Nationwide policy you ring the same UK number whether you are in the UK or Europe

View attachment 858044

No you don't.
Spot the difference

 

[FrankNicklin]

No you don't.
Spot the difference

Oops you are correct, but still a UK number.

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[LesW]

According to the Nationwide policy you ring the same UK number whether you are in the UK or Europe

View attachment 858044

Also clearly states that the AA App can only be used for UK Breakdowns.

 

[FrankNicklin]

View attachment 858071

Yes I've already admitted I missed that, but it is still a UK number.

 

[Glitch]

That is correct but in all likelihood it will be on an international redirect to the AA's European partners call handling centre.

 

[Glitch]

Yes I've already admitted I missed that, but it is still a UK number.

That is correct but in all likelihood it will be on an international redirect to the AA's European partners call handling centre.

 

[Brian Thompson]

Their full policy is here

https://www.nationwide.co.uk/-/assets/nationwidecouk/documents/current-accounts/insurances/flexplus/p4000-flexplus-breakdown-insurance-policy.pdf?rev=a4111e71cbad43199fb9b71d04bc310a

No length for the UK specified, only in Europe.

None in Europe or UK .

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[FrankNicklin]

None in Europe or UK .



View attachment 858092

View attachment 858093

What do you mean. None in Europe or UK and why are you posting pictures of your bedroom.

 

[L' Hobo]

What do you mean. None in Europe or UK and why are you posting pictures of your bedroom.

The gaffer tape on the settee's been done well though?

 

[RandallC]

Sorry for the delay in responding to my earlier posts which were based on a previous set of T&Cs some of which I'd queried direct with NationWide.
As things seemed to be open to interpretation, particularly when you read the bit near the bottom: Use of headings 11. The headings used in this Policy are for convenience only and shall not affect the interpretation of its contents.

So to help resolve the issue I contacted Nationwide again to clarify the position on vehicle length. Had a reply today from Lana Van Rooyen Member Relations Executive at NW.

Quote: I’ve had confirmation that there’s no vehicle length limit in the UK but an 8-metre limit still applies within Europe. The policy document currently states that the 8m limit in Europe applies to the combined length of a car + caravan/trailer, but the AA have subsequently confirmed to Nationwide that is incorrect and they would recover both as long as neither exceeded 8m individually. An update to the policy document is planned at the next opportunity.

Hope that's of help whilst awaiting the latest revision.

 

[15edward]

Thank you for doing that

 

[Carl and Jane]

I have just made it through the Pyrenees and just when I started to think about our final destination (Southern Spain) the wipers stopped working, which is too good when you have to drive through continuous heavy rain. Anyway I contacted the AA breakdown service as instructed by the Nationwide help line.
The chap from the AA said that my vehicle is not covered as it is greater than 3,500kg, which it is. 4,005 to be precise. The Nationwide breakdown policy clearly states that motorhomes up to 7,500kg are covered.
Am I making a mistake?

I think you've now got the right advice. The purpose of my reply (and I haven't read your T&Cs) is to alert you to another potential issue that we faced early this year in Spain with our Barclays/RAC breakdown policy. Namely, we were only permitted one breakdown per journey although 2 per year. The rub was that a journey comprised the moment we left home to the moment we arrived back home. So having broken down halfway through our planned stay we could not get breakdown cover for the remainder. No-one, either in Spain or UK, could provide cover whilst we were already on a trip. Worth a close look at your policy to see where you stand should you have a second event.

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[Davecrawf]

I think you've now got the right advice. The purpose of my reply (and I haven't read your T&Cs) is to alert you to another potential issue that we faced early this year in Spain with our Barclays/RAC breakdown policy. Namely, we were only permitted one breakdown per journey although 2 per year. The rub was that a journey comprised the moment we left home to the moment we arrived back home. So having broken down halfway through our planned stay we could not get breakdown cover for the remainder. No-one, either in Spain or UK, could provide cover whilst we were already on a trip. Worth a close look at your policy to see where you stand should you have a second event.

Will do,
Thanks ✔

 

[Davecrawf]

I think you've now got the right advice. The purpose of my reply (and I haven't read your T&Cs) is to alert you to another potential issue that we faced early this year in Spain with our Barclays/RAC breakdown policy. Namely, we were only permitted one breakdown per journey although 2 per year. The rub was that a journey comprised the moment we left home to the moment we arrived back home. So having broken down halfway through our planned stay we could not get breakdown cover for the remainder. No-one, either in Spain or UK, could provide cover whilst we were already on a trip. Worth a close look at your policy to see where you stand should you have a second event.

I have checked the Nationwide Flexi Plus policy and there doesn't appear to be any limitations to the number of trips. All in all it seems to good breakdown cover. I have used it twice now.

 

[Brian Thompson]

Will do,
Thanks ✔

That's a rip off

 

[JockandRita]

Post deleted.

Jock.

 

[15edward]

What’s that supposed to mean?

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[Brian Thompson]

15edward. Savvy?

It's not a good idea to make out that folks are wrong, when clearly from reading the correct set of rules, they weren't.

Regards,

Jock.

If they are wrong { which imo they are } they need to be made aware of that.

 

[Brian Thompson]

If they are wrong { which imo they are } they need to be made aware of that.

Otherwise it's miss information

 

[JockandRita]

Otherwise it's miss information

Exactly Brian.

Cheers,

Jock.

 

[JockandRita]

What’s that supposed to mean?

Eating humble pie here now Ian.

Sorry, I quoted the wrong poster. Apologies. Post deleted.

Cheers,

Jock.

 

[Eyeballmike]

I am thinking about the flexplus account, my moho is within the weight and size limits, we are full timers with an Irish passport, does anyone know if the breakdown policy has any time/trip duration limits, I can't find anything to clarify?