Motorhome Dealer Defects Survey: We Need Your Input!

Jim

Jim

Ringleader
Joined
Jul 19, 2007
Posts
37,611
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Location
Sutton on Sea, UK
Funster No
1
MH
Adria Panel Van.
Exp
Since 1988
Have you discovered defects in your motorhome that should have been caught during a pre-delivery inspection? It’s frustrating, right? Instead of enjoying your new purchase, you’re dealing with repairs or heading back to the dealer.

We’re going to be taking action to help improve these checks by monitoring dealers and tracking their performance. Over time, we’ll create a chart showing which dealers are delivering motorhomes with the most defects, helping you make informed decisions. Who knows, we might even award the dealer with the most defects an annual "prize" they won't want!

If you’ve bought a motorhome (new or used) with defects that should have been spotted at purchase, we want to hear from you. Your feedback will help hold dealers accountable.

But it’s not just about the negatives! We also want to highlight dealers who got it right. If your motorhome was defect-free, we’d love to hear about that too. Your positive experiences will help other buyers make better decisions and shine a spotlight on dealers delivering quality.

Take part in the survey and help MotorhomeFun make a difference!

The Motorhome Dealer Defects survey is here

Thanks (y)

 
Blimey Jim where do I start !
Nets on a drop down bed ripped out of their anchor points / fixings because someone at the dealership had dropped the bed without releasing them first , no pigtail fitted for the gas canisters , no back box fitted to extra double mains plug points ( found on first hab check , dealer be told me that whatever numpty fitted them was a danger , his face when I told him it was you will live long in the memory )
8 months waiting for warranty parts identified at PDI .
We are about to write a missive to the dealers CEO / owner declaring our dismay at their abhorrent after sales service and demand within 14 days remedy . A shitshow and make no mistake .
 
Our van was a new Globecar from SMC in 2021. All was fine on handover and they had done the work we asked for - additional power point, gaslow, mifi installation. We have had one or two issues since, dealt with under warranty. A few months from having on about second or third outing pump failed. Actually turned out to be stuck but they replaced it with a new, more powerful one, which they took of another new, none Globecar, van which they are not supposed to. This was of course still part of post covid supply chin issues. Two bedroom lights failed and were replaced. Had to wait some months for the replacements to come from Germany. The tambour shower door stuck and runners all replaced under warranty and door itself reglued. Partly our fault as door had been left open in the heat for 6 or 8 weeks without use. (I had had a knee op) The base of the roof lockers bowed such that one door wouldn’t close. This was picked up by SMC at hab check two, but it took until hab check three to be replaced because of getting part from Possle.
We have always found them helpful and one or two things that either we couldn’t sort out such as not being able to fill with water because we had missed a drain tap that we should have closed, they have dealt with as soon as possible.
 
New Hymer from Lowdhams the radio never worked,
Used Carthago from Premium 2500 miles switched the wipers on going home only to find the drivers one loose so no wipers only took 4 months to get the parts which I did myself🤬
 
tonka said:
I once had a van from the old Brownhills and the toilet cassette was FULL !!!!
Does that count as poor PDI ? . :doh:
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Hi.
Common in C/vans a few years back .people looking around in the dealers yard....getting caught short while walking about.... Nearest van ?.... Thats why they have " Pre delivery checks "............................. You would think.
Tea Bag
 
Steve and Denise said:
New Hymer from Lowdhams the radio never worked,
Used Carthago from Premium 2500 miles switched the wipers on going home only to find the drivers one loose so no wipers only took 4 months to get the parts which I did myself🤬
Click to expand...
If it was a Zenec fitted to a Hymer, that was not Lowdhams fault.
They were all crap, and they all suffer from the random cut out problem.
 
removed, to add into survey

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Took me longer to remember the registration number !

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Steve and Denise said:
It was but they were the dealer so should have sorted it out
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The only solution is replacement of the Zenec unit with one made by a reputable company such as Sony, Panasonic or Alpine.
I looked into fitting a replacement, the cost is around £1,300. So I have never bothered.

As almost every Mercedes based Hymer between about late 2016 and mid 2018 had these useless Zenec units, there should have been a Hymer recall and they should have paid for the Dealers to replace them all.

But as it was not a structural or dangerous item, there is no legal requirement for Hymer to replace them all.
And to be fair to the dealers, why should they pay for a known design fault.

However, I agree that the Dealers should have made it known, in writing, that the Zenec units were borderline useless and would need replacement.
 
Brains said:
The only solution is replacement of the Zenec unit with one made by a reputable company such as Sony, Panasonic or Alpine.
I looked into fitting a replacement, the cost is around £1,300. So I have never bothered.

As almost every Mercedes based Hymer between about late 2016 and mid 2018 had these useless Zenec units, there should have been a Hymer recall and they should have paid for the Dealers to replace them all.

But as it was not a structural or dangerous item, there is no legal requirement for Hymer to replace them all.
And to be fair to the dealers, why should they pay for a known design fault.

However, I agree that the Dealers should have made it known, in writing, that the Zenec units were borderline useless and would need replacement.
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I owned that van for 3 years and Lowdhams had it for 18 months for numerous faults not just the head unit, most of the faults were easily fixable had they sent me the replacement parts apart from the 4 front d/g windows that failed 🤣
 
Done.

Only had one fault at pick up the central locking on the hab door wasn't working fixed it myself.
 
Jim said:
Posting stuff in the thread won't get it in the survey. Please follow the link in the first post. Thanks (y)
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Agreed. And, for this reason, I will not list any particular faults.

However, as with all surveys (and statistics) the results are going to be open to serious mis-interpretation.

But, the real problem is that the whole concept of pre-delivery checks is mis-conceived. The reality is that the final checks are done after delivery by the customer ....

.... whereas, many should have been done by the base vehicle manufacturer, or the converter.

We had numerous faults on our new motorhome, none of which were on the printed dealer checklist and would not have been expected to be found by a junior engineer. The senior enginerers all being busy working on the harder faults which were found by customers.

I have no complaints about our dealer. They were stuck with an impossible situation.

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Our PDI appeared to be thorough and everything worked as it should. We did have subsequent issues with inverter and diesel heater, both of which could not have been picked up by inspection but the dealer (Maple leisure) were exemplary in their response to fix the issues, even providing local campsite FOC and courtesy car
 
If you use Leisureworld Birtley or York for servicing or warranty they are closing and just making Leisureworld Catterick the sole branch .
 

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