Just a water leak

[JockandRita]

I i need the fire fighter's on my side as i'm on fire with the dealer

It wouldn't be in your interest to name and shame the dealer, whilst all this legal stuff is ongoing, however, I'd be more than happy to go and pi@@ on them, once your ordeal is over, and has been sorted out to your satisfaction.

Good luck with the process.

Jock.

 

[fairford rambler]

Hi

have you not spoken to Bailey Customer Service about your issue as your van is only 16 months old and they have probably one of the best CS depts of any manufacturer. My previous van was a Bailey 765 Autograph and I found them to be extremely helpful in sorting out a problem that I had in the second year ( not water ingress ) In fact it was sorted out at the factory in Bristol without question and did not go back to the supplying dealership. The only time you may have a warranty problem is with aftermarket fitting of external accessories ie solar panels, which would not be covered under their warranty. I may be wrong but I cannot see where you have stated the area the leak is in. Baileys do not usually get water ingress at the roof and side panel seams/ joints due to the construction method and sealing of the panels. Hope you get it sorted but do give them a polite call.

 

[tony dellar]

I would be parked camping on the dealers forecourt telling any prospective customers my troubles , probably be sorted asap !

 

[paulhelenwilko]

Just as an aside, are manufacturer’s still using wood in the Motorhome body ?

If so is it just the uk manufacturers ?

Paul

 

[paulhelenwilko]

Ironically when looking at this forum on my phone an advert for Howdens pops up !

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[Keypresser]

Some pictures of where it is coming in would be useful. If you have a wind up Fiamma roof vent it may be that you have over tightened it. If you have one of these. Wind it up slightly then down until it is just closed then give the handle 2 more turns. Any more and it stresses the frame and will let water in. This happened on mine until i read the instructions!

 

[Hotcrossman]

I had same problem, found where the leak actually came in and used duck tape until they got around to fixing it. If they drag their heels - Small Claims Court, done on line used it with success a couple of times. If nothing else it enables the recipient to focus the mind !!!!

 

[peterc10]

Just as an aside, are manufacturer’s still using wood in the Motorhome body ?

If so is it just the uk manufacturers ?

Paul

Hymer don't. I think some, but not all, UK manufacturers still use wood in the structure of the body. Not sure who though.

 

[AndyPK]

Elddis do, I believe........who are now part of Hymer who are part of Thor........

 

[funflair]

Hymer don't. I think some, but not all, UK manufacturers still use wood in the structure of the body. Not sure who though.

Chausson still do according to the display I have just seen today.

Martin

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[Lee "Just a Water Leak"TM]

hi spoke to citizens advice we have sent a letter the the dealship to complaint about faulty goods they sold me to have my money back. THIS WAS THERE REPLY I HOPE MY LETTER FINDS YOU WELL PLEASE ACCEPT MY APOLOGIES THAT THINGS HAVE NOT GONE AS WE ALL HOPED I AM CONFIDENT WE CAN GET.
I HAVE TODAY SPOKEN TO A COMPANY CLOSE TO ME TO ASK IF THEY ARE WILLING TO LOOK AT THE FAULT I HAVE REPORTED TO US I AM CONFIDENT WE CAN RESOLVE THIS BETWEEN THEM AND OURSELVES.
ALTERNATIVELY, I AM WILLING TO SEND A DRIVER TO COLLECT THE VAN AND RETURNED TO OUR WORKSHOP WE I CAN PERSONALLY LOOK AT THE FAULT. I WILL THEN DECIDE THE BEST ACTION FOR A REPAIR. PLEASE CAN YOU ADVISE ME TO COME AND COLLECT THE VAN THIS IS THE PREFER METHOD YOU WISH FOR US TO PROGRESS.
THANK YOU IN ANTICIPATION THE DIRECTOR IT'S NOT A PROBLEM IT'S JUST A WATER LEAK.

 

[Lee "Just a Water Leak"TM]

HI jock
i will be name and shame the dealer, whilst all this legal stuff is ongoing, when they are trying to sell you a van they will phone you all day and night .they have a track record of satisfied customers however, when you have a problem you have to phone them as they won't call you once my nightmare is over i will than be happy to go and pi@@ on them, once my ordeal is over, and has been sorted out my satisfaction would be to have my money back .thanks

 

[Lee "Just a Water Leak"TM]

Hi tony I spend most of my night's up thinking what could i do. one think was to take a bus load of people up there and parked on the dealers forecourt telling any prospective customers my troubles , i will be making a youtube tape to show every body .

 

[Lee "Just a Water Leak"TM]

hi spoke to citizens advice we have sent a letter the the dealship to complaint about faulty goods they sold me to have my money back. THIS WAS THERE REPLY I HOPE MY LETTER FINDS YOU WELL PLEASE ACCEPT MY APOLOGIES THAT THINGS HAVE NOT GONE AS WE ALL HOPED I AM CONFIDENT WE CAN GET.
I HAVE TODAY SPOKEN TO A COMPANY CLOSE TO ME TO ASK IF THEY ARE WILLING TO LOOK AT THE FAULT I HAVE REPORTED TO US I AM CONFIDENT WE CAN RESOLVE THIS BETWEEN THEM AND OURSELVES.
ALTERNATIVELY, I AM WILLING TO SEND A DRIVER TO COLLECT THE VAN AND RETURNED TO OUR WORKSHOP WE I CAN PERSONALLY LOOK AT THE FAULT. I WILL THEN DECIDE THE BEST ACTION FOR A REPAIR. PLEASE CAN YOU ADVISE ME TO COME AND COLLECT THE VAN THIS IS THE PREFER METHOD YOU WISH FOR US TO PROGRESS.
THANK YOU IN ANTICIPATION THE DIRECTOR IT'S NOT A PROBLEM IT'S JUST A WATER LEAK.

 

[Lee "Just a Water Leak"TM]

hi spoke to citizens advice we have sent a letter the the dealship to complaint about faulty goods they sold me to have my money back. THIS WAS THERE REPLY I HOPE MY LETTER FINDS YOU WELL PLEASE ACCEPT MY APOLOGIES THAT THINGS HAVE NOT GONE AS WE ALL HOPED I AM CONFIDENT WE CAN GET.
I HAVE TODAY SPOKEN TO A COMPANY CLOSE TO ME TO ASK IF THEY ARE WILLING TO LOOK AT THE FAULT I HAVE REPORTED TO US I AM CONFIDENT WE CAN RESOLVE THIS BETWEEN THEM AND OURSELVES.
ALTERNATIVELY, I AM WILLING TO SEND A DRIVER TO COLLECT THE VAN AND RETURNED TO OUR WORKSHOP WE I CAN PERSONALLY LOOK AT THE FAULT. I WILL THEN DECIDE THE BEST ACTION FOR A REPAIR. PLEASE CAN YOU ADVISE ME TO COME AND COLLECT THE VAN THIS IS THE PREFER METHOD YOU WISH FOR US TO PROGRESS.
THANK YOU IN ANTICIPATION THE DIRECTOR IT'S NOT A PROBLEM IT'S JUST A WATER LEAK.

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[Lee "Just a Water Leak"TM]

I had same problem, found where the leak actually came in and used duck tape until they got around to fixing it. If they drag their heels - Small Claims Court, done on line used it with success a couple of times. If nothing else it enables the recipient to focus the mind !!!!

hi i have put a cover on the van till they fix it.

 

[Lee "Just a Water Leak"TM]

Hi

have you not spoken to Bailey Customer Service about your issue as your van is only 16 months old and they have probably one of the best CS depts of any manufacturer. My previous van was a Bailey 765 Autograph and I found them to be extremely helpful in sorting out a problem that I had in the second year ( not water ingress ) In fact it was sorted out at the factory in Bristol without question and did not go back to the supplying dealership. The only time you may have a warranty problem is with aftermarket fitting of external accessories ie solar panels, which would not be covered under their warranty. I may be wrong but I cannot see where you have stated the area the leak is in. Baileys do not usually get water ingress at the roof and side panel seams/ joints due to the construction method and sealing of the panels. Hope you get it sorted but do give them a polite call.

Hi

hiya yes ive spoken with bailey, the dealer where i bought the van from didn't change the warranty over into my name plus there was a satellite dorm on the roof which the dealer took it off so im guessing because the dish was removed by them thats why baliey wont honour the warranty, im none the wiser as the dealer wont tell me why bailey rejected the warranty?

 

[Lee "Just a Water Leak"TM]

Some pictures of where it is coming in would be useful. If you have a wind up Fiamma roof vent it may be that you have over tightened it. If you have one of these. Wind it up slightly then down until it is just closed then give the handle 2 more turns. Any more and it stresses the frame and will let water in. This happened on mine until i read the instructions!

 

[Lee "Just a Water Leak"TM]

~

bought a motorhome 16 months old in september 2018......... 2 weeks later..... went camping starting raining we had a leak in the roof... now its January..... still leaking..... still waiting for the dealership to fix?
Any one got any suggestions?

#FINALLY MY MOTORHOME HAS BEEN FIXED

 

[Lee "Just a Water Leak"TM]

~
#FINALLY MY MOTORHOME HAS BEEN FIXED View attachment 285143 View attachment 285144 View attachment 285145 View attachment 285146 View attachment 285147 View attachment 285148

this was the state on top of the van

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[bubble]

That looks like a very old van, not something that new, what happened up on the roof. There is a lot of silicon up there. Pleased you have got it fixed.

 

[JockandRita]

That looks like a very old van, not something that new, what happened up on the roof. There is a lot of silicon up there. Pleased you have got it fixed.

@Lee "Just a Water Leak"TM. Ditto.

That is a disgraceful sight. No blooming wonder you were suffering leaks.
Have you got photos of the work which repaired the leak please, ie, before and after?

Glad to hear that you are sorted now.

Cheers,

Jock.

 

[jezport]

My last van was over 10 years old when we sold it. It looked in better newer condition than the photos shown here.

 

[JockandRita]

My last van was over 10 years old when we sold it. It looked in better newer condition than the photos shown here.

Exactly Jez. Ours is 20 x years old, and looks nothing like that in the photos.

Whoever owned @Lee "Just a Water Leak"TM's MH previously, certainly disregarded any maintenance to the roof.

Cheers,

Jock.

 

[paulhelenwilko]

None of those joints look like a professional job. why is the sealant going around a window opening ?

Paul

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[sonny]

So who is the dealer.

 

[gus-lopez]

I've never seen such a load of butchery in all my life?

 

[Speve]

The bloke that repaired that needs to make it his last job! What a bodge up I’d be taking that to the manufacturers and also asking for an independent advisor to take a look.that wouldn’t last long and is not good workmanship.
Looks like they have just stuck silicone over old sealant without even cleaning the old off first.

 

[gus-lopez]

I'm thin king that must be the 'before' picture ?
I'd hope so anyway.

 

[Keypresser]

Bodge job is what comes to mind. Very poor.
If this van was only 18 months old when you bought it there is obviously a history of leaks which have been badly repaired and leaked again which is what you would expect using standard silicone.
Now that the sealing has been sorted, get a guarantee from the repairer as if the silicone has been removed and decent sealer like Silkaflex used it should be IN the joints not just on top.
Good luck.

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