IQ Go have introduced a fair useage policy limiting eu data (23 Viewers)

[379inca]

Went to top up my IQ Go sim today with 100 gb of data for £20.00 to discover as of 20th September (yesterday) they have changed the conditions to a fair useage policy. 100gb in uk and only 25gb in Europe. Up until today I had had no notification of this. Am I doing something wrong or have any of you come across this. I find this a little frustrating as they were keen enough to take my annual subscription a few weeks ago.
Looks like I shall be buying a local data sim.

 

[Bolti]

I bought one to in Burgos on Saturday but I don’t seem to be able to hotspot off it - is that the same for you?

Is it a digimobile SIM or some other? As I know digi allow hotspoting. Check the Apn is correct on your phone and try switching data on and off a few times.

 

[Lenny HB]

What’s happens to your phone number when you cancel the IQ contract - do you lose it? I’m into month 1 of a 3 month contract with them. I’ve bought a Spanish SIM in Burgos and would like to cancel with IQ but I’ve had my number a long time and I’ve nowhere to transfer it to .

When back in the UK get a free PAYG sim like Asda to transfer you number to until you sort out a new contract. You don't have to put any money on it.
Or get one sent to a friend or relatives address.

 

[MichaelT]

What’s happens to your phone number when you cancel the IQ contract - do you lose it? I’m into month 1 of a 3 month contract with them. I’ve bought a Spanish SIM in Burgos and would like to cancel with IQ but I’ve had my number a long time and I’ve nowhere to transfer it to .

Yes ask for pac code as usual

 

[Stroppy Bird]

Mine seems to be working but its still showing I have used 25GB today which cant be right as I only went on line for 304- mins to check emails and a few forums. Should have been 100mb max.. I may have to message them again.

I checked mine about an hour ago and had the same issue.

Not sure if you got around to emailing them again but this is the (very quick) response I had

'The usage information is cosmetic and can be ignored.
We have had to put that in ready for bundles being added tomorrow onwards.'

^{_{Subscribers  do not see these advertisements}}

 

[MichaelT]

I just looked and no usage but instead of 30gb it's only got 25
Will wait till it sorts out.

 

[Howard B]

Sent a few emails back and forward to them. My sim usage on the portal is currently showing as 25GB used which know cant be right. At their end, its showing that I have 99GB remaining which is more like it.
They have said it will resolve itself in a few days so we should have accurate information on sim usage. So hopefully that's it sorted, just hoping when I get to 25gb roaming it doesn't stop working.

 

[Terry242]

I bought one to in Burgos on Saturday but I don’t seem to be able to hotspot off it - is that the same for you?

It looks like it. I can’t hotspot off mine either, I would prefer to but for €16 I’m ok with that.
I believe you can hotspot with Lebara.

Terry