Help Fogstar 280Ah battery issue in Spain

[JockandRita]

I’d also recommend having the Bluetooth version so if there are problems you can update the BMS settings.

Bec@Fogstar, how do those of us who have genuine Fogstar products, but not necessarily the Bluetooth versions, go on with getting the same support as those with please?
Our Victron Smart Shunt provides certain information, but obviously not as detailed as your Bluetooth App might do.

Cheers,

Jock.

 

[Outdoors Dad]

A few years ago I bought a fogstar. I had a couple issues with my battery not being delivered, but the communication was excellent throughout and eventually I was upgraded to a 300amp battery free of charge. I didn't have to go through a third party or contact a manufacturer or deal with people in another country. It was reassuring after ordering online.

 

[MichaelT]

A few years ago I bought a fogstar. I had a couple issues with my battery not being delivered, but the communication was excellent throughout and eventually I was upgraded to a 300amp battery free of charge. I didn't have to go through a third party or contact a manufacturer or deal with people in another country. It was reassuring after ordering online.

Same here

 

[PeterCarole29]

Been in Spain for two weeks and everything was working fine with the new Fogstar 280Ah LiFePO4 battery. Tonight power cut out and is only capable of discharging enough to run the fridge electrical for gas. Turn on any lights and the discharging stops. I then have to turn it on and off again. It keeps coming up with an over current charging alarm but I’m stationary, no solar now and not connected to electric. Cell voltages look unusual to what they have been. Chargers are eviction Orion xs and MPPT 100/30 all set up to recommended profile from Fogstar support.

Any ideas would be appreciated?



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Have you checked the connections are tight and haven’t worked loose
This same thing happened to someone I know and it was loose connections

 

[Bec@Fogstar]

Bec@Fogstar, how do those of us who have genuine Fogstar products, but not necessarily the Bluetooth versions, go on with getting the same support as those with please?
Our Victron Smart Shunt provides certain information, but obviously not as detailed as your Bluetooth App might do.

Cheers,

Jock.

You can always, always, call us or email us - it doesn't matter if you have Bluetooth or Non-Bluetooth connective batteries - we're always here to offer support to customers. The Smart Shunt offers a good level of data which can be helpful in fact-finding issues, but most of the time our tech team will be able to talk through several scenarios to determine what might be awry. Please get in touch if you need anything at all Jock.

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[JockandRita]

You can always, always, call us or email us - it doesn't matter if you have Bluetooth or Non-Bluetooth connective batteries - we're always here to offer support to customers. The Smart Shunt offers a good level of data which can be helpful in fact-finding issues, but most of the time our tech team will be able to talk through several scenarios to determine what might be awry. Please get in touch if you need anything at all Jock.

Many thanks Bec for your supportive reply.

Much appreciated.

Jock.