Fulli tag did not beep on two Portuguese motorway tolls. Is this an issue? (12 Viewers)

[CRD]

We drove from Spain towards Lagos on the A22 today, and our Fulli tag didn’t beep going through two of the automatic tolls. It worked fine on all the others.

Could this be an issue that could result in fines?

Thanks

 

[Carpmart]

We were similarly concerned on the same route going the other way in late Oct ‘23 when two or three gantries didn’t produce the beep…. to my knowledge nothing came of it, but we’ve not been home yet to properly check the mail.

 

[Jez1966]

Can't you login to account and see if there is anything added?
May take a day or 2 to appear.

 

[JJ]

I think (NOT certain) that they have made the Algarve motorway free now...

JJ

 

[Holly's mum]

We drove from Spain towards Lagos on the A22 today, and our Fulli tag didn’t beep going through two of the automatic tolls. It worked fine on all the others.

Could this be an issue that could result in fines?

Thanks

We had the same on our trip in February and March this year and all was fine.

It takes time to appear on the Fulli account too. It seems that Spain & Portugal 'invoice' Fulli for all your toll trips once a month, so you don't get any trips appear in your Fulli account until the following month, when they appear in bulk.

I made a note of the tolls where we knew the amount, which was all bar one and all tied back to the bulk invoice when it appeared on our Fulli account.

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[Holly's mum]

Can't you login to account and see if there is anything added?
May take a day or 2 to appear.

Tolls from Spain & Portugal take longer to appear, see my post above

 

[Brains]

We had one gantry that did not beep last week.
On the A25 road between Aveiro and the Salamanca
It was about the 3rd or 4th gantry on the A25 from Aveiro heading east.

So hopefully they will work out we went through the the one before and the one after and the time should be able to be calculated to the minute for the missing gantry as we had cruise control on.

But lets see if they are stupid.
I'm not holding my breath

 

[CRD]

Tolls from Spain & Portugal take longer to appear, see my post above

We haven’t got any Spanish trips in May showing on our account yet, so I think you are right about the monthly bulk invoices.

It sounds like this is a common problem, so hopefully, there won’t be any issues with the few gantries that haven’t pinged our tag.

We’ll know that it’s gone horribly wrong when we can’t get through the door when we get back home because of all the fine letters!

 

[peterc10]

I think (NOT certain) that they have made the Algarve motorway free now...

JJ

We used it in April this year and got charged via toll tag.

Our experience was that the tag sometime did not beep when you entered a tolled section but always did when you exited.

 

[Orion]

Our Portuguese Fulli toll invoice for travel in March has just been paid from the Revolut account. The French tolls in February were invoiced the same month and paid in March, the Spanish tolls for February and March were invoiced in March and paid April. You should be fine - not fined!

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[Riverbankannie]

We have also just got our invoice for travel in March. The one I was concerned about was where there are no toll gates and no bips for the electronic overhead gantry ones. Going south on A2 in Portugal. I haven’t been able to interpret the Fulli invoice as easily as my old ATMB ones.

 

[Darloman]

Two years ago we drove in Portugal and on many gantries the Fulli tag did not work. Knowing this we tried to address the matter and went to the local post office in Tavira to raise the matter and pay any outstanding fees. This was not possible. This option works fine for Portuguese residents with Portuguese registered vehicles but not for residents of other countries with their vehicles. Thought no more about it as we’d tried to sort the matter but about 3 months after getting home I received a letter from a debt collection agency based in the UK requesting I pay the outstanding fees. It was not a fine just a request for the fees we owed. Paid up and matter sorted.

 

[Holly's mum]

We haven’t got any Spanish trips in May showing on our account yet, so I think you are right about the monthly bulk invoices.

It sounds like this is a common problem, so hopefully, there won’t be any issues with the few gantries that haven’t pinged our tag.

We’ll know that it’s gone horribly wrong when we can’t get through the door when we get back home because of all the fine letters!

I am sure you will be fine

It is a bit nerve racking when there is nothing showing on the Fulli account for such a long time, as the French tolls show up so quickly but it all worked for us and many others, so I wouldn't worry about it.

 

[CRD]

I am sure you will be fine

It is a bit nerve racking when there is nothing showing on the Fulli account for such a long time, as the French tolls show up so quickly but it all worked for us and many others, so I wouldn't worry about it.

 

[Brains]

A note for the future:

In Portugal, Just because you have a Fulli Tag do not assume you can use the barrier free 'V' lane at the toll.
We ended up paying a €47 fine as they are not compatible (despite what it says on the Fulli web site).

The 'rule of thumb' in Portugal is if there is a barrier toll, then use it.

However Portugal a many miles of roads where there is very little, if any, notification you are now on a toll road, and the ONLY way to pay is with a Fulli tag, which charges you a few cents from an overhead gantry as you pass each exit.

So to sum up.
If you are going to Portugal get a Fulli tag a few weeks before you go.
And be prepared to pay tolls at the barriers.

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[Holly's mum]

A note for the future:

In Portugal, Just because you have a Fulli Tag do not assume you can use the barrier free 'V' lane at the toll.
We ended up paying a €47 fine as they are not compatible (despite what it says on the Fulli web site).

The 'rule of thumb' in Portugal is if there is a barrier toll, then use it.

However Portugal a many miles of roads where there is very little, if any, notification you are now on a toll road, and the ONLY way to pay is with a Fulli tag, which charges you a few cents from an overhead gantry as you pass each exit.

So to sum up.
If you are going to Portugal get a Fulli tag a few weeks before you go.
And be prepared to pay tolls at the barriers.

We used the V lane without any problems in February, it was charged to our Fulli tag, along with the other tolls from the overhead gantries.

 

[Riverbankannie]

I am still not convinced about the V lane. We went on first one on A2 March 29th
This is the invoice which has a date on it 30 April I am sure we went through others on the Algarve A22 but they would be April dates so maybe coming later on May invoice. How do I tell if it is for the A2?

 

[CRD]

So to sum up.
If you are going to Portugal get a Fulli tag a few weeks before you go.
And be prepared to pay tolls at the barriers.

Thank you. We will do that, just to make sure.

 

[Brains]

We drove through the 'V' toll at the northern border on the A3 at Valencia in April.
We have a working Fulli tag (as it's worked everywhere else)

We were fined €47 on exiting at Porto as we had not paid apparently

We used the V lane without any problems in February, it was charged to our Fulli tag, along with the other tolls from the overhead gantries.

FYI:

The Spanish motorway, the AP9/A55 between Santiago de Compostela and the Portuguese border at Vigo/Tui is still tolled.
(Most motorways in Spain are now toll free, but be aware, it's not all!)
Payments are made on the Fulli tag.

We drove down the A55 in Spain and the Fulli tag correctly collected the tolls.
But as we crossed the border into Portugal on the A3 at Valencia we made the mistake of assuming the 'V' lane worked for the Fulli Tag.
We drove through, the tag did not beep.

We were fined €47 on exiting at Porto as we had not paid apparently.

I have since checked the Fulli account (which you can only do weeks later as they process accounts weeks in arrears)
and at least we have not been charged twice as far as I can see.

I can see the charges on the Spanish road to the border
I can see the charges on the Portuguese roads after Porto

We made a point of not driving on the 'V' lanes through the tolls and picked up paper tickets instead.
or as we found on many of the Portuguese tolls, the tag beeped and the barrier opened so we did not actually have to stop.

 

[Fall2fast]

Just wondered if there are any updates on payments eventually going through on the Fulli tag. French toll deductions from the beginning of September all showed up right away for me. Can't see any for Spain.....I'm currently in Portugal and the tag has only beeped once so far on the A22. I've started beeping myself when I go under an overhead gantry but I'm not convinced this is a permanent fix

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[Brains]

Just wondered if there are any updates on payments eventually going through on the Fulli tag. French toll deductions from the beginning of September all showed up right away for me. Can't see any for Spain.....I'm currently in Portugal and the tag has only beeped once so far on the A22. I've started beeping myself when I go under an overhead gantry but I'm not convinced this is a permanent fix

They do go through eventually, but it appears Fuli in Portugal invoice a month in arrears.
Therefore it can be up to 2 months after you actually went through the toll.

If you went through on the 1st of the month
They only collect on the 31st and then invoice the following month.
So you would no actually be billed until the 31st of the following month, So minimum 30 days late to a maximum of 62 days late!
(Only a Government agency could be this inefficient!!)

 

[Wanders from Glos]

I'm interested in this chat, because my Fulli tag has beeped each time, but I still haven't had anything show up on my Fulli account. It has been nearly 3 weeks. Don't want to get a fine so you have all put my mind to rest.

 

[Holly's mum]

Just wondered if there are any updates on payments eventually going through on the Fulli tag. French toll deductions from the beginning of September all showed up right away for me. Can't see any for Spain.....I'm currently in Portugal and the tag has only beeped once so far on the A22. I've started beeping myself when I go under an overhead gantry but I'm not convinced this is a permanent fix

We had the same thing, as Brains has already said, for countries other than France they don't show up until the following month. It is a bit unnerving when you have had any French ones appear really quickly.

I made a note of any toll costs as we were travelling through Spain & Portugal, so that I could check the invoices when they finally appeared on my Fulli account. It meant I was pretty confident that all tolls had been charged as expected. Also, not all tolls beeped in Portugal but we were charged for them correctly.