Fiat Warranty

[PJGWiltshire]

Our dealer based in Nottingham mentioned the Fiat warranty and gave us all the details to register for the extended warranty. They are a Fiat professional dealer so i guess it win win for them .

Yes, as i mentioned in earlier post, there is something in it for them. They get the service bookings every two years.

 

[SpeedyDux]

your warranty is from the date of first registration with DVLA (AFAIK) and not to with when you register with FIAT. I never registered with FIAT and when I went to claim a warranty issue all the dealer did was check the VIN number on the system and we were go to go

I think we are at cross-purposes. My recollection is having to contact Rapido myself with a copy of the V5, to get their manufacturer's conversion warranty up and running. This was slightly off-topic although it reinforces the point about poor after-sales service. The FIAT base vehicle warranty is of course separate and in my case only 2 years from date of first registration. Anyway the main point is about supplying dealerships failing to give customers the information that an extended base vehicle warranty for up to 5 years is available from FIAT, together with details about the cost; and, most importantly, that we need to decide quickly about buying the extended Mopar warranty.

 

[gpat]

I think we are at cross-purposes. My recollection is having to contact Rapido myself with a copy of the V5, to get their manufacturer's conversion warranty up and running. This was slightly off-topic although it reinforces the point about poor after-sales service. The FIAT base vehicle warranty is of course separate and in my case only 2 years from date of first registration. Anyway the main point is about supplying dealerships failing to give customers the information that an extended base vehicle warranty for up to 5 years is available from FIAT, together with details about the cost; and, most importantly, that we need to decide quickly about buying the extended Mopar warranty.

Understood. We fell foul of not knowing that you had to act quickly to get the extended warranty.

If I had not been determined and stubborn I would have got fobbed off with having a claim turned down on the 3rd year of the original warranty. Rather confusingly the 1st two years are manufacturers warranty and the 3rd year is the dealer warranty (talking FIAT here). When i tried to claim in the 3rd year the dealer tried to say they were not liable. This was until I threatened them with the small claims court and then they fixed it.

 

[Jenka]

Yes, as i mentioned in earlier post, there is something in it for them. They get the service bookings every two years.

Always have my vans serviced at main dealer every year so nothing in it for them.

 

[jezport]

Wish we had known about an extended warranty. A couple of months outside of our 2 year warranty and we have major engine problems. This is going to cost at the moment in the region of £6000, if they don’t find anything else

If you had it serviced by Fiat. Call up the Fiat assist number and speak to them. They usually offer a good will gesture on this sort of thing. They paid for an airbag ecu for mine at 4 yrs old.

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[Sapper520]

Understood. We fell foul of not knowing that you had to act quickly to get the extended warranty.

If I had not been determined and stubborn I would have got fobbed off with having a claim turned down on the 3rd year of the original warranty. Rather confusingly the 1st two years are manufacturers warranty and the 3rd year is the dealer warranty (talking FIAT here). When i tried to claim in the 3rd year the dealer tried to say they were not liable. This was until I threatened them with the small claims court and then they fixed it.

Sorry, I’m a bit confused.

Our base vehicle is a Fiat Ducato, this comes with a Fiat 2 year Warranty as it’s a Motorhome / Campervan.

The converter, Sunlight, give the Habitation side a 3 year Warranty (Base vehicle not covered by Sunlights 3rd year).

If I went back to the Dealer, where we purchased the van from, in year 3 because I have problems with the Fiat side, they’d tell me where to go.

So where does the Dealer year 3 come in, otherthan in our case, the Sunlight responsibility?

 

[Coolcats]

I think its fair enough to play safe and register. However this is what is says on the website. I always assumed 1st Registration was when it got a registration plate.

Oyour warranty is designed to take care of your vehicle, from the date of it's first registration throughout the period of ownership right up until the date of expiry.

Enjoy the utmost driving pleasure at the wheel of your vehicle!

With our WARRANTY, you have a comprehensive service with the repair or replacement of the defective part, its labour time and the supply of the necessary consumables for 24 months, with a further 12 months Retailer Warranty, from the vehicle's first registration date.

We also protect your car from manufacturing defects that concern the paint. We repair your vehicle to eliminate the verified defect, according to the standard conditions of manufacture. This service lasts 36 months, from the vehicle's first registration date.

Understand this but as I say dealers can pre-register I have. T6 that was pre registerd October 2019 (69 plate) but both the warranty started and official registration is March 2020.

If you drive a Fiat based vehicle which has not been registered as sold there would be a whole delay when calling for the breakdown service as the system will say the warranty does et exist then you would have to go through the mess of saying when you purchased it etc etc. Also as I found you cannot set up a Fiat professional account until the vehicle is properly registered with Fiat

 

[Coolcats]

We can all talk about warranty claims one way or the other. Its a choice when buying if you want it. What is clearly going amiss is being told by a motorhome supplier that the extension to the two/three year warranty is available. I have my feelings that dealers are not mentioning this option as like any prospective buyer we will try and get the cost thrown in the deal. So a £800 option for the price originally negotiated. So I think the message needs to be out there to any fellow new buyers that this option is there and needs to be decided upon within the 15 day window

In fairness it’s not a negotiable item it’s the vehicle manufactures option offers to the end customer. It’s not the MoHo converter who offers this. Plus the fact is any commission/margin is negligible possibly 1-3% on a sale

The issue is the wild west way many dealers operate. Sales people (order takers) who have poor knowledge of the product and services. What would be good is if the vehicle manufactures had the MoHo converters have this as a tick box option for the vehicle. That way it takes the issue away and out of the hands of the sales person.

 

[PJGWiltshire]

Always have my vans serviced at main dealer every year so nothing in it for them.

Many of these MH workshops have became authorised Fiat agents for servicing. So the stamp is equivalent of main dealer. Whether the price is cheaper than a main dealer perhaps someone in the know may give a heads up

 

[gpat]

Sorry, I’m a bit confused.

Our base vehicle is a Fiat Ducato, this comes with a Fiat 2 year Warranty as it’s a Motorhome / Campervan.

The converter, Sunlight, give the Habitation side a 3 year Warranty (Base vehicle not covered by Sunlights 3rd year).

If I went back to the Dealer, where we purchased the van from, in year 3 because I have problems with the Fiat side, they’d tell me where to go.

So where does the Dealer year 3 come in, otherthan in our case, the Sunlight responsibility?

Our dealer was a motorhome dealer and FIAT service agent so it was easier for us.

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[Pausim]

So where does the Dealer year 3 come in, otherthan in our case, the Sunlight responsibility?

UK dealer sourced Fiats come with an extra years warranty, backed by the dealers. If the motorhome constructor sources the base vehicle from the manufacturer or EU then it comes with the 2 year standard warranty backed by Fiat.

 

[dash300]

I think we are at cross-purposes. My recollection is having to contact Rapido myself with a copy of the V5, to get their manufacturer's conversion warranty up and running. This was slightly off-topic although it reinforces the point about poor after-sales service. The FIAT base vehicle warranty is of course separate and in my case only 2 years from date of first registration. Anyway the main point is about supplying dealerships failing to give customers the information that an extended base vehicle warranty for up to 5 years is available from FIAT, together with details about the cost; and, most importantly, that we need to decide quickly about buying the extended Mopar warranty.

Is the 5 year extended warranty transferable should the vehicle be sold on?

 

[Sapper520]

UK dealer sourced Fiats come with an extra years warranty, backed by the dealers. If the motorhome constructor sources the base vehicle from the manufacturer or EU then it comes with the 2 year standard warranty backed by Fiat.

As I thought. Mine was sourced by Sunlight, in Germany, so mine only comes with a two year Fiat warranty.

 

[Bolti]

Is the 5 year extended warranty transferable should the vehicle be sold on?

Yes, just the same as if you purchase a second hand car.

 

[Gellyneck]

UK dealer sourced Fiats come with an extra years warranty, backed by the dealers. If the motorhome constructor sources the base vehicle from the manufacturer or EU then it comes with the 2 year standard warranty backed by Fiat.

I could be wrong (as usual) but I think the additional third year warranty was provided by FIAT Professional and not the converter \ dealer but this was discontinued a few years ago with it moving to an additional paid for extended warranty.

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[Bolti]

The 5 year warranty can only be purchased from fiat professional garages/ dealers. So if your motorhome supplier is not one, this could be a reason for not mentioning on purchase. Also warranty work is less income for the garages than you or me putting our hands in our pocket to pay for repairs.

 

[Coolcats]

Our dealer was a motorhome dealer and FIAT service agent so it was easier for us.

In which case there should be no excuse for not registering the warranty with the manufacture when sold new.

 

[RandallC]

Fiat warranty.

If it a UK built MH eg, swift then 3 years (or was pre Brexit, don't know about this new dark age)

If built in Europe and imported eg, Rapido the 2 years.

Think you have 15 days post DVLA registration date to buy an extra 3 years warranty (circa £800) that is the same as your initial warranty, includes all the benefits of initial purchase. BUT you need to have it serviced as per schedule etc etc.

The £800 isn't so eye watering if you consider it includes full European breakdown cover.

Am now going to qualify all of the above by saying, "haven't got a clue how it stands post Brexit" and hopefully will never need to find out.

 

[Coolcats]

Fiat warranty.

If it a UK built MH eg, swift then 3 years (or was pre Brexit, don't know about this new dark age)

If built in Europe and imported eg, Rapido the 2 years.

Think you have 15 days post DVLA registration date to buy an extra 3 years warranty (circa £800) that is the same as your initial warranty, includes all the benefits of initial purchase. BUT you need to have it serviced as per schedule etc etc.

The £800 isn't so eye watering if you consider it includes full European breakdown cover.

Am now going to qualify all of the above by saying, "haven't got a clue how it stands post Brexit" and hopefully will never need to find out.

Looking at the Fiat website it appears U.K. supplied Fiat Vehicles to the converter has two years manufacture warranty and one year dealer covers warranty you can then have an additional 2 years from the manufacturer giving 5 in total. The European supplied vehicles have two years with the option for a further 3 purchased by the customer.

It’s interesting to see how the different markets work. Probably nothing to do with Brexit but probably highlights how consumer law works within different territory. The result is the same in that you can have up to 5 years and suspect the customer pasts the U.K. supplied 3rd year warranty as part of the cost of the vehicle purchase.

 

[Jenka]

Fiat warranty.

If it a UK built MH eg, swift then 3 years (or was pre Brexit, don't know about this new dark age)

If built in Europe and imported eg, Rapido the 2 years.

Think you have 15 days post DVLA registration date to buy an extra 3 years warranty (circa £800) that is the same as your initial warranty, includes all the benefits of initial purchase. BUT you need to have it serviced as per schedule etc etc.

The £800 isn't so eye watering if you consider it includes full European breakdown cover.

Am now going to qualify all of the above by saying, "haven't got a clue how it stands post Brexit" and hopefully will never need to find out.

Nothing to do with 'B' it still works.

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[Gellyneck]

Still believe the detail in post #45 is correct.
From this weblink
*Ducato based Motorhomes have 24 months warranty.

Fiat Professional warranty - Extended warranty and servicing| Mopar UK

Get all the information you need about Fiat Professional warranty, servicing and roadside assistance provided by Mopar.

www.fiatprofessional.com

 

[Pausim]

I could be wrong (as usual) but I think the additional third year warranty was provided by FIAT Professional and not the converter \ dealer but this was discontinued a few years ago with it moving to an additional paid for extended warranty.

I meant sourced by the converter from a UK Fiat dealer so backing by Fiat Professional is quite possible.

 

[Coolcats]

Still believe the detail in post #45 is correct.
From this weblink
*Ducato based Motorhomes have 24 months warranty.

Fiat Professional warranty - Extended warranty and servicing| Mopar UK

Get all the information you need about Fiat Professional warranty, servicing and roadside assistance provided by Mopar.

www.fiatprofessional.com

Within the link you posted to says: With our WARRANTY, you have a comprehensive service with the repair or replacement of the defective part, its labour time and the supply of the necessary consumables for 24 months, with a further 12 months retailer Warranty, starting from the vehicle's first registration date.

To this you can add a further two years Fiat warranty, with EU supplied vehicles to Europe converters the warranty is two years with the option for a further 3

 

[RandallC]

Still believe the detail in post #45 is correct.
From this weblink
*Ducato based Motorhomes have 24 months warranty.

Fiat Professional warranty - Extended warranty and servicing| Mopar UK

Get all the information you need about Fiat Professional warranty, servicing and roadside assistance provided by Mopar.

www.fiatprofessional.com

Think you might like to check only 24 months is correct for EU built MH from FIAT, however without digging out the docs from the MH, not many dealers offer ANY service & warrantee on the base vehicle.

Happy to be shown otherwise as we have a less than 3 year old Rapido, BUT purchased additional warrantee (had a few expensive issues with Comfortmatic)

 

[Pausim]

My warranty on the Fiat base was 2 yrs (standard) + 3 yrs (purchased). I bought it August 2019 and when I log in to the myCamper web site it shows as covered to August 2024.

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[Gellyneck]

Within the link you posted to says: With our WARRANTY, you have a comprehensive service with the repair or replacement of the defective part, its labour time and the supply of the necessary consumables for 24 months, with a further 12 months retailer Warranty, starting from the vehicle's first registration date.

To this you can add a further two years Fiat warranty, with EU supplied vehicles to Europe converters the warranty is two years with the option for a further 3

You are correct in that the text shown in FIAT Professional UK website is a you say however the complete statement shown is -

With our WARRANTY, you have a comprehensive service with the repair or replacement of the defective part, its labour time and the supply of the necessary consumables for 24 months, with a further 12 months retailer Warranty, starting from the vehicle's first registration date.*

With the footnote showing -
*Ducato based Motorhomes have 24 months warranty.

When the increased UK converter warranty was offered the base vehicle had to be purchased from FIAT Professional UK and not directly from the factory (or EU based network) as it was FIAT Pro UK who offered the increased warranty. This is why non-UK converted vehicles only had two years. This is what I was told by FIAT Pro as we took advantage of the third year and got the "infamous dash panel lights on" changed out for a new one.
A subsequent conversation with the same FIAT Pro location, albeit they changed their name, advised it is now a 24 month warranty with the option to purchase an extended warranty for 3 years.

Think you might like to check only 24 months is correct for EU built MH from FIAT, however without digging out the docs from the MH, not many dealers offer ANY service & warrantee on the base vehicle.

Think that is, basically, what I said in #45. Not the dealer responsibility but FIAT Pro and, as above, we took advantage of it.
Now it may be our local FIAT Pro that is incorrect but the UK website for FIAT Pro states as above "*Ducato based Motorhomes have 24 months warranty."
From posts on this, and other threads, it would appear that it is as clear as mud and anybody with a Ducato still under warranty may be advised to confirm their warranty validity with FIAT.

 

[Coolcats]

You are correct in that the text shown in FIAT Professional UK website is a you say however the complete statement shown is -

With our WARRANTY, you have a comprehensive service with the repair or replacement of the defective part, its labour time and the supply of the necessary consumables for 24 months, with a further 12 months retailer Warranty, starting from the vehicle's first registration date.*

With the footnote showing -
*Ducato based Motorhomes have 24 months warranty.

When the increased UK converter warranty was offered the base vehicle had to be purchased from FIAT Professional UK and not directly from the factory (or EU based network) as it was FIAT Pro UK who offered the increased warranty. This is why non-UK converted vehicles only had two years. This is what I was told by FIAT Pro as we took advantage of the third year and got the "infamous dash panel lights on" changed out for a new one.
A subsequent conversation with the same FIAT Pro location, albeit they changed their name, advised it is now a 24 month warranty with the option to purchase an extended warranty for 3 years.


Think that is, basically, what I said in #45. Not the dealer responsibility but FIAT Pro and, as above, we took advantage of it.
Now it may be our local FIAT Pro that is incorrect but the UK website for FIAT Pro states as above "*Ducato based Motorhomes have 24 months warranty."
From posts on this, and other threads, it would appear that it is as clear as mud and anybody with a Ducato still under warranty may be advised to confirm their warranty validity with FIAT.

Lol just goes to show you have to read all the small print. Happy Xmas to you.

 

[Pausim]

anybody with a Ducato still under warranty may be advised to confirm their warranty validity with FIAT.

I did this a few days ago and they confirmed my warranty and roadside assistance would run to August 2024, 5 years after I bought it with the purchased +3 years.

 

[Tony50]

I would phone Head Office Fiat at Milton Keynes they will put you through to a English speaking person in Italy at local phone rates (UK rates }

 

[Pausim]

I would phone Head Office Fiat at Milton Keynes they will put you through to a English speaking person in Italy at local phone rates (UK rates }

The number is 00800 34281111 which is an international freephone number. This takes you to Fiat Camper Services in Italy. You get a keypad selection for language which will take you to a proficient English speaker. When I phoned a few days ago it was answered very quickly and the person I spoke to was very helpful and had no difficulty dealing with my enquiry.

It was the second time I have called them and it was quick and easy both times, I wish some of our call centres were half as good.

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