Fiat Ducato Particulate Matter Sensor

[Keep Right On]

So, there are none anywhere in the world according to repairers and mh dealers in the uK.
Adams Morey have a back order for 5 (I'm number 5), Travelworld where I bought the MH have a back order of 30 or 40 dating back to end of last year, Lowdhams havent any either and no-one seems to be able to get one.
Fiat Italy are forwarding my enquiry to their international parts expeditor (not holding my breath).
My problem is that while "it is safe to drive" even though the engine light is on and the start/stop isnt working, what happens if:

1. The particulate matters become a problem but because the sensor isnt working, I won;t know about it
2. There's another different engine fault and because the EMS light is already on, I think it s still the PMS problem and won't know until the engine blows up/siezes creating an expensive repair that I might be liable for because I may have breached the warranty in some way

Grrrrrrr

 

[bridgedino]

Seems to only be 2 options. Either sit tight until the part becomes available or get aboard and get out and about, maybe travel & staylocal/UK only

 

[Sue and Rick]

Why not just have the codes read at the dealer. Might be. A bit expensive but at least you have piece of mind.

 

[dunnah01]

There's loads for sale on tinterweb so why not provide one for the dealers to fit?

 

[Keep Right On]

Why not just have the codes read at the dealer. Might be. A bit expensive but at least you have piece of mind.

already diagnosed by Adams Morey so I know that *right now" there is no engine fault, other than the sensor. Concern is that something additional might occur unnoticed

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[Keep Right On]

There's loads for sale on tinterweb so why not provide one for the dealers to fit?

Its a warranty repair and so needs a genuine Fiat part. Those I saw on ebay seem to be chinese versions and Fiat approved repairers won't fit those

 

[Barti Ddu]

I had the engine light come on on my 2021 Ducato (Manual, AdBlu, no stop-start). I read the code on a £10 Bluetooth dongle and the free Torque app. Code was P24D1 which indicated a Particulate Sensor fault. Booked it into my nearest Fiat Professional workshop who were unconcerned about continuing to drive it. I had no loss of power, and the only other symptom was loss of the "change gear" indicator on the dash.

Took 10 minutes to change the sensor and all been well ever since.

 

[dunnah01]

Its a warranty repair and so needs a genuine Fiat part. Those I saw on ebay seem to be chinese versions and Fiat approved repairers won't fit those

There are genuine Fiat ones on there aswell if this is the part they're talking about:

Genuine Fiat DUCATO 2006-2014 Exhaust DPF Differential Pressure Sensor for sale online | eBay

Find many great new & used options and get the best deals for Genuine Fiat DUCATO 2006-2014 Exhaust DPF Differential Pressure Sensor at the best online prices at eBay! Free delivery for many products!

www.ebay.co.uk

 

[jockaneezer]

I'd be tempted to fit a generic one short term to get piece of mind, but would be worried that Fiat would try to use it against you further down the line ?

 

[Keep Right On]

There are genuine Fiat ones on there aswell if this is the part they're talking about:

Genuine Fiat DUCATO 2006-2014 Exhaust DPF Differential Pressure Sensor for sale online | eBay

Find many great new & used options and get the best deals for Genuine Fiat DUCATO 2006-2014 Exhaust DPF Differential Pressure Sensor at the best online prices at eBay! Free delivery for many products!

www.ebay.co.uk

Its a particulate matter sensor that I need but OEM does not necessarily mean made by the vehicle manufacturer as per this definition

OEM. Original Equipment Manufacturer (OEM) parts are built by the company that initially made the parts for the auto manufacturer. The OEM parts we carry are precisely the same as the part that came with your car. The difference is that it doesn’t carry the manufacturer’s logo. OEM parts are just as reliable as genuine parts, but you get them for a better value.

Better news today - had a call from Fiat in Milan they have an ETA for the parts of 3 weeks - whether that means in Italy and then have to be exported, I don't know

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[dunnah01]

Its a particulate matter sensor that I need but OEM does not necessarily mean made by the vehicle manufacturer as per this definition

OEM. Original Equipment Manufacturer (OEM) parts are built by the company that initially made the parts for the auto manufacturer. The OEM parts we carry are precisely the same as the part that came with your car. The difference is that it doesn’t carry the manufacturer’s logo. OEM parts are just as reliable as genuine parts, but you get them for a better value.

Better news today - had a call from Fiat in Milan they have an ETA for the parts of 3 weeks - whether that means in Italy and then have to be exported, I don't know

I've still never had an OEM part fail in well over 40 years of fitting them tbh

 

[Keep Right On]

I've still never had an OEM part fail in well over 40 years of fitting them tbh

I'm sure they're just as good but if it hasnt got a fiat logo on it, it's not fiat and so running a risk of a warranty void

 

[rwg]

Eeek, no parts

Ours threw up the start/stop error and warning light the other day. Stopped at a level crossing and turned off while waiting for the train and got the error when restarting. We have error code 'P24AE' which is particulate matter sensor open circuit, and the van is due to go in to the dealer for checks in a week or so. Not so good if the part is unavailble though.

cheers,

Robin

 

[Karen and Matt]

So, there are none anywhere in the world according to repairers and mh dealers in the uK.
Adams Morey have a back order for 5 (I'm number 5), Travelworld where I bought the MH have a back order of 30 or 40 dating back to end of last year, Lowdhams havent any either and no-one seems to be able to get one.
Fiat Italy are forwarding my enquiry to their international parts expeditor (not holding my breath).
My problem is that while "it is safe to drive" even though the engine light is on and the start/stop isnt working, what happens if:

1. The particulate matters become a problem but because the sensor isnt working, I won;t know about it
2. There's another different engine fault and because the EMS light is already on, I think it s still the PMS problem and won't know until the engine blows up/siezes creating an expensive repair that I might be liable for because I may have breached the warranty in some way

Grrrrrrr

Hi all, newbie Karen here and also . We have just gone through the same process as you KRO and are completely stumped (as well as facing a cancelled holiday if we can’t sort this). My Fiat dealer says they can’t even get a slot on the back order so it isn’t looking good. We are also reluctant (as newbies) to get an one part fitted as the dealer has said they will void the warranty if we do so....

Can I ask how you managed to contact Fiat direct? I want to make sure we are able to at least get ‘on the list’ for a part when it does come available and my dealer is being distinctly unhelpful about next steps... Thanks so much for any help you can offer.

 

[Keep Right On]

Can I ask how you managed to contact Fiat direct? I want to make sure we are able to at least get ‘on the list’ for a part when it does

customerservicesengland@customercare.fcagroup.com was one email I used but the response phone call which I missed, came from Milan.

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[Al n Val]

I was asked by my dealer to contact Fiat Assist and the call was answered by an excellent english speaking Albanian lady who knew all about my parts order
Apparently by calling Fiat Assist it somehow escalates the order up the ladder, not sure how or why but hopefully it does the trick

Al

 

[nev robinson]

So, there are none anywhere in the world according to repairers and mh dealers in the uK.
Adams Morey have a back order for 5 (I'm number 5), Travelworld where I bought the MH have a back order of 30 or 40 dating back to end of last year, Lowdhams havent any either and no-one seems to be able to get one.
Fiat Italy are forwarding my enquiry to their international parts expeditor (not holding my breath).
My problem is that while "it is safe to drive" even though the engine light is on and the start/stop isnt working, what happens if:

1. The particulate matters become a problem but because the sensor isnt working, I won;t know about it
2. There's another different engine fault and because the EMS light is already on, I think it s still the PMS problem and won't know until the engine blows up/siezes creating an expensive repair that I might be liable for because I may have breached the warranty in some way

Grrrrrrr

My particulate matter failed after two weeks , Jordan’s in hull replaced it straight away but did state the MH needs to be used regularly or they fail.

 

[Karen and Matt]

Thank you so much for the responses all. I am going to try those avenues and see where I get to. I really appreciate the help. I’ll feedback any luck... K

 

[Keep Right On]

My particulate matter failed after two weeks , Jordan’s in hull replaced it straight away but did state the MH needs to be used regularly or they fail.

How long ago was this? We use the mh at least once a week for day trips

 

[Karen and Matt]

I was asked by my dealer to contact Fiat Assist and the call was answered by an excellent english speaking Albanian lady who knew all about my parts order
Apparently by calling Fiat Assist it somehow escalates the order up the ladder, not sure how or why but hopefully it does the trick

Al

Hi Al - escalation sounds excellent! As I am a newbie and inexperienced in matters Fiat-ish, can you point me at a number for Fiat Assist? When I google it, I just get linked back to the main fiat customer care site. Is that right? I’m hoping to get through to the same lady you did (fingers crossed!).

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[the1andonly]

I'm sure they're just as good but if it hasnt got a fiat logo on it, it's not fiat and so running a risk of a warranty void

Even with a fiat logo on it it still ain't a fiat. fiat don't make sensors or ecu's or brake pads. There are some on ebay in the genuine fiat box, one from Coastal motor homes ,a fiat professional dealer regularly reccomended. Note they are at Fiat prices not chinese prices.

 

[Al n Val]

Hi Al - escalation sounds excellent! As I am a newbie and inexperienced in matters Fiat-ish, can you point me at a number for Fiat Assist? When I google it, I just get linked back to the main fiat customer care site. Is that right? I’m hoping to get through to the same lady you did (fingers crossed!).

it was just this one that I dialled

00800 3428 0000

but I was also given my Vantive case no. to quote as well, and my chassis no.

Al

 

[Phill D]

Thank you so much for the responses all. I am going to try those avenues and see where I get to. I really appreciate the help. I’ll feedback any luck... K

try google for FIAT camper assist. there will be either a contact number or perhaps on line chat that can give you a steer.
used them some time ago with good effect.
worth a look.

 

[Karen and Matt]

Thanks so much to Al and Phill - now found Fiat Camper Assist (was just googling Fiat Assist) and we‘ll give it a good go when the lines open tomorrow. Perhaps it’s just me but I would have thought my registered dealer could have had a go at that too - sigh...

Wish us luck all - 4 days before we have to cancel the holiday road trip...

K

 

[Al n Val]

No problem

I may be wrong but afaik the lines are open 24/7/365

give them a go the sooner the better

good luck

Al

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[acropolis22]

My particulate matter failed after two weeks , Jordan’s in hull replaced it straight away but did state the MH needs to be used regularly or they fail.

What does "regularly" mean though?

 

[Otter Spotter]

I have had a similar problem with my Citroen Relay, light on, sensor showing low voltag, garage wasn’t too fussed, but after 800 miles of mixed driving the light has gone out and engine is running fine, fingers crossed

 

[Al n Val]

What does "regularly" mean though?

i’d been using ours for 8 weeks more or less daily or 2nd daily and it still failed

 

[Wireworld]

Not sure if everyone is now sorted and the supply of replacement sensors has eased but our late 2021 ducato recently had this fault at exactly 2000 Miles along with the engine warning light etc. Went in for diagnosis on 6th July and a new PM sensor arrived and was fitted today. Mechanic said they are having to fit a lot of these.

 

[mitzimad]

already diagnosed by Adams Morey so I know that *right now" there is no engine fault, other than the sensor. Concern is that something additional might occur unnoticed

buy your self a cheap code reader then you can check for aditional codes at anytime