Fiat Assist

[clonkel]

I haven't needed to call Fiat Assist but wondered what people's experience of calling them is, both UK and Europe?

If for example I have something simple such as a flat tyre do the respond quickly or do they have an AA/RAC type process where they go to more vulnerable customers first?

Just wondering if I need to supplement with AA/RAC/Green Flag etc.?

Also, they say to call them first if you have an accident rather than calling the insurance first. Not sure why they say this.

thank you

 

[Jewellbags]

I called them once with a flat battery at home and they responded via AA promptly but don’t do recovery as far as I remember so let the warranty expire when I moved over to Natiowide and their breakdown policy

 

[clonkel]

Thanks. According to their website they do recovery either here or in Europe.

So they dispatch another service such as the AA etc. ?

thanks

 

[beachwomble]

Appalling service. I had a faulty battery and the van wouldn't start. I called them on the freephone number on the back of the sunvisor. That number doesn't exist. I called the other number and got through at my third attempt. Whilst waiting for assistance, I got a call from a call centre to follow the progress of the recovery and give me any further help should it be required. They told me the best they could do was to put the van in storage for three weeks and put me in a hotel for that period but they suggested I find a local independent installer to fit a new battery and I would get refunded. I did that and called Fiat Assist back to let them know. They said I never called them as they had no records of me and that I would not get a refund.

 

[Pausim]

When I called them a couple of years ago the RAC did the roadside attendance. The motorhome was recovered from Norfolk to Adams Morey in Portsmouth, no hassle and happy to take it to my preferred Fiat Professional not one of the nearer ones. Very happy with Fiat Camper Assist.

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[clonkel]

Mixed bag then. I'm tempted to pay twice and get alternative cover via the insurers.
Not ideal but I'm unsure if Fiat Assist cover the driver in event of personal illness/injuries

Thank you

 

[Grummyb]

I'm guessing they will have contracted out all their roadside assistance as it would be very expensive to a technician sat about in a fully equipped van just incase someone breaks down most manufactures use the AA or RAC it's only commercial vehicle manufactures that send their own techies out but in general if they need recovery it's a subcontractor that's used

 

[meanders]

I didn't use them for breakdown cover but did when a main dealer had the van 4 or 5 days and couldn't find the fault. Dealer was most miffed when Italy called them, told them what the problem was and what to do about it. The dealer went on to complain that I had escalated it, and said they didn't believe for one second that the proposed action would fix it. How wrong they were.