I has said it was unfair to give some people 3 months and others 12 months, but it looks as if they will be doing it for everyone,
Eurotunnel not extending time on yearly tickets
- Thread starter Ianj55
- Start date
I had the same they chaged it to a year.
This is what we said
We are somewhat disappointed with your offers as this situation has arisen through no fault of our own. We purchased the Frequent Traveller Wallet in good faith with every intention of using all the journeys before the expiry date thereby fulfilling our side of the contract. We feel that realistically we are unlikely to travel to France this summer as travel in Europe is likely to remain very restricted or impossible for some considerable time to come. We would not want to travel in the last few months of the year or over the winter as the weather will obviously not hold the same attraction and what would happen if we were still restricted at that point.
We are aware that Brittany Ferries has offered its clients an extension of 24 months to their bookings in order for them to be used next spring and summer and the following year and feel that this would be a reasonable solution for us or alternatively for a year from the date travel is allowed or a shorter period but at least the length of the remaining time on our frequent traveller account over a summer.
It also seems most unreasonable to ask for a further purchase to be allowed to use our outstanding credit
Eurotunnel did the same for us. Initial refusal to do more than 3 months, I wrote saying that other FT clients were being offered a better deal and that I was sure Eurotunnel did not intend to be discriminatory in their responses. 12 month extension then offered. Sounds as if they might have realised they have to offer it to all.
dabhand
LIFE MEMBER
Good letter
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The next one would have been the threat of investigating chargeback from the credit card company. Of course the risk is they withdraw the previous offer!Good letter
I did. I phoned the credit card provider and the initial response was that as the trains through the Tunnel were still running it could be difficult. I did point out that the trains might be running but we couldn't get on them I was told to submit a written request. However I haven't needed to.
- Nov 26, 2014
- 1,553
- 6,849
- Funster No
- 34,352
- MH
- A Class
- Exp
- since 2014, before that 20 years of boating & caravanning
Just had a response from Eurotunnel, our end date has been amended to August 2021.
Same I complained again sept 21
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stevewagner
LIFE MEMBER
Just had mine extended to January 2022!
- Oct 27, 2013
- 714
- 12,204
- Funster No
- 28,765
- MH
- Elddis Magnum185GT
- Exp
- Since July 2012
Just to add to this thread...…… We originally booked on 20 Feb for outbound travel on 25 May. Half Tesco vouchers & half on card. Phoned up yesterday to cancel and asked about refund. Not possible as non ref ticket, but offered a voucher instead for future travel. Got an e-mail this morning stating the voucher is valid until 5.5.21, so has to be used by then BUT can travel up to a year after that, i.e. May 2022. So basically 2 years extension from today, not from when first booked. Well happy with that, RESULT!! 
- May 23, 2013
- 1,802
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- Funster No
- 26,142
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- Hymer B504
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- Since 2013
Hmm we only got 3 months might have to chase them up.
R
Robert Clark
Deleted User
Have you checked your account?
Wondering if they’ve updated people’s account ending date without telling them
Camdoon
LIFE MEMBER
Sitting with an Tesco ticket for July (expensive) and would be happy if it could be used a year later.Just to add to this thread...…… We originally booked on 20 Feb for outbound travel on 25 May. Half Tesco vouchers & half on card. Phoned up yesterday to cancel and asked about refund. Not possible as non ref ticket, but offered a voucher instead for future travel. Got an e-mail this morning stating the voucher is valid until 5.5.21, so has to be used by then BUT can travel up to a year after that, i.e. May 2022. So basically 2 years extension from today, not from when first booked. Well happy with that, RESULT!!
Only concern there is that they only let you book 6 months in advance so your 5.5.21 may need to be used before 5.11.21.
I phoned a couple of weeks ago and they said leave any refund until 6 weeks before you travel.
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Riverbankannie
LIFE MEMBER
I’ve checked mine and it’s not been updated, still expires 27 of this month.
R
Robert Clark
Deleted User
In my initial email I mentioned that I understood that they were extending accounts by 12 months
Got a quick reply extending me by 12 months
Riverbankannie
LIFE MEMBER
I’ll contact them again although, to be fair, I cannot see us using 4 crossings before next May so might as well just take the credit they have offered which should probably cover one return crossing.
- Oct 27, 2013
- 714
- 12,204
- Funster No
- 28,765
- MH
- Elddis Magnum185GT
- Exp
- Since July 2012
Copy of the E-mail I got....
Further to your recent conversation with our Contact Centre, I am pleased to confirm your voucher* to the value of 230 GBP for use with your next ticket purchase made directly with Eurotunnel Le Shuttle. Your voucher number is xxxxxxx and is valid for redemption by 2021-05-05. When booking, you will be asked for random characters from your surname in order for this voucher to be redeemed. For full Terms and Conditions for this voucher, please refer to the bottom of this email. Please note that although your voucher needs to be redeemed by the above date, it can be used for travel after this time. Once booked our standard terms and conditions apply allowing travel within 12 months from the date of booking.
Yours sincerely
Customer Support Team
Eurotunnel Le Shuttle
*This discount voucher is valid until 2021-05-05 is offered as a gesture of goodwill. The voucher validity cannot be extended and after this date, it will automatically expire and cannot be redeemed. When you have decided on your travel requirements, please telephone us on 03457 35 35 35 and we will make the reservation for you. Any additional payment can be paid by credit or debit card. This voucher cannot be used when making a booking online. It can be used for most Eurotunnel Le Shuttle tickets but cannot be used in conjunction with promotional day return ticket offers. It can be used towards supplements on a Frequent Traveller ticket (when booked through our Contact Centre) however, it cannot be used for payment on a new Frequent Traveller account or for Pet Travel. This discount voucher cannot be exchanged for cash. It is personal to you and may not be transferred, sold or advertised for travel.
Thanks everyone for your continued badgering with ET and that they have seen sense after all the hard work. Just goes to show that MF works .
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Camdoon
LIFE MEMBER
Thanks for this. Good to see there is an amicable solution as the internet is full of travel company issues.
- Nov 13, 2017
- 995
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- 51,346
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- Bailey Approach 750
I just received an email from Eurotunnel, copied and pasted below:
Dear Mrs Evenden,
We know that this is a very unsettling time for everyone. As the lockdown continues, and Government restrictions stay in place, we have listened to your requests, and made the decision to extend the validity of all of our Frequent Travellers’ tickets by 12 months.
Hopefully this will help you dream of ventures back across the channel in the future. We certainly look forward to welcoming you much sooner than 12 months away, but decided it was simplest just to ensure you have plenty of time to make plans.
There’s no need to contact us, you should just see it change in your account at some point in the next few weeks.
Thanks for your continued support,
Customer Relations
Eurotunnel Le Shuttle
Dear Mrs Evenden,
We know that this is a very unsettling time for everyone. As the lockdown continues, and Government restrictions stay in place, we have listened to your requests, and made the decision to extend the validity of all of our Frequent Travellers’ tickets by 12 months.
Hopefully this will help you dream of ventures back across the channel in the future. We certainly look forward to welcoming you much sooner than 12 months away, but decided it was simplest just to ensure you have plenty of time to make plans.
There’s no need to contact us, you should just see it change in your account at some point in the next few weeks.
Thanks for your continued support,
Customer Relations
Eurotunnel Le Shuttle
- May 29, 2013
- 2,732
- 22,131
- Funster No
- 26,231
- MH
- Chausson best of Flash 10
- Exp
- Several years now
When the CV first started hitting here I contacted Eurotunnel as we had a trip booked with them for June this year, it was Tesco vouchers and cash paid for.
No chance of changing it to next year they said, use it this year or lose it. OK, not the end of the World so let it go.
Based on the above postings I rang them again today. Same convo, no you must use them this year, but when I persisted saying I had heard of others using Tesco vouchers getting extensions to next year they suddenly said that as a gesture of goodwill they will send me a voucher to use next year.
Result !!!!
No chance of changing it to next year they said, use it this year or lose it. OK, not the end of the World so let it go.
Based on the above postings I rang them again today. Same convo, no you must use them this year, but when I persisted saying I had heard of others using Tesco vouchers getting extensions to next year they suddenly said that as a gesture of goodwill they will send me a voucher to use next year.
Result !!!!
dabhand
LIFE MEMBER
Yep, just got that too! Obviously not to Mrs Evenden though!
Just had my Frequent Traveller ticket which was due to expire on 27/8/20 extended to 27/8/2021. They tried to extended by 9 months until I pointed out the email from customer relations which said by 12 months.
Don’t give up with any travelling problems as in the end there is a result.
Don’t give up with any travelling problems as in the end there is a result.
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- Jul 5, 2013
- 11,980
- 14,219
- Funster No
- 26,797
- MH
- A class
- Exp
- Since 2013
I got my email this morning. Started a new thread for it.
- Oct 30, 2010
- 4,256
- 20,712
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- 14,290
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- A Class Carthago Chic
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- Since 2008
We also got an email today giving us a 12 month extension on our FT package.
I hadn’t contacted them to ask for an extension so we think that’s very fair.
Well done EuroTunnel.
Richard.
I hadn’t contacted them to ask for an extension so we think that’s very fair.
Well done EuroTunnel.
Richard.
Hello to you all,
I have never posted before so please for give me if its not appropriate.
Regards Euro tunnel. I had a FT account, but sadly my wife was diagnosed with a terminal illness.
I put the name of the illness, but changed it as I do not like to see it printed.
The condition deteriorated, and I was advised not to travel with her out of the country.
It was soon apparent that travel in the Motor home was not going to happen.
I explained all this to Euro tunnel, and it did not mean a thing.
I cannot remember without looking at my records how many trips I still had. It was 6 or 8 left, but they would not refund the remainder of the account, or extend it.
I would have been happy for them to Pause the account, and had the price gone up I would have paid the difference once it was reinstated.
They were not interested in anything other than making money no mater how they do it.
The only thing I can hope is they do something for all of you. If some legal remedy were found I would try to get some kind of recompense.
Good luck.
Just a thought.
We may be locked down etc, But give a thought to all those people we remembered yesterday 8th. My dear father in law God bless him was a prisoner of war for 4 years, taken in the dessert. He, and all the other POW's would find our moaning quite hard to understand.
I have never posted before so please for give me if its not appropriate.
Regards Euro tunnel. I had a FT account, but sadly my wife was diagnosed with a terminal illness.
I put the name of the illness, but changed it as I do not like to see it printed.
The condition deteriorated, and I was advised not to travel with her out of the country.
It was soon apparent that travel in the Motor home was not going to happen.
I explained all this to Euro tunnel, and it did not mean a thing.
I cannot remember without looking at my records how many trips I still had. It was 6 or 8 left, but they would not refund the remainder of the account, or extend it.
I would have been happy for them to Pause the account, and had the price gone up I would have paid the difference once it was reinstated.
They were not interested in anything other than making money no mater how they do it.
The only thing I can hope is they do something for all of you. If some legal remedy were found I would try to get some kind of recompense.
Good luck.
Just a thought.
We may be locked down etc, But give a thought to all those people we remembered yesterday 8th. My dear father in law God bless him was a prisoner of war for 4 years, taken in the dessert. He, and all the other POW's would find our moaning quite hard to understand.
Surely, they expect you to claim on your travel insurance ?
What does the contract say ?
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