Eurotunnel new booking system

[DDJC]

I have been reading with interest the posts regarding the new booking system on Euro tunnel and wondered if I’m reading it correctly or am I just tired. It seems to be saying that my reg is identified as a fiat ducato van and then asked if I am over 3.5 AGW you should contact the freight. Other posts seem to say that you just click motorhome and you don’ t need to do that. I saw someone had a response from Euro tunnel but says book without registration so if you book with type agian when you add fiat Ducato it comes up with the same message. I have attached the screen shot.

Can anyone shed any light on this as it seems rather odd. I completely understand the arguments for length but it seems a shame due to an automatic gear box I’m considered freight. My brothers a lorry driver and he’s told me horror stories so hope I don’t have to travel with the lorries - at least I have my own loo!!!!!

We're automatic too and we're not freight! Try this:

1. Open a Eurotunnel Account. It's free.
2. You get the option to save your vehicle, but you may not be able to as you said that your vehicle registration plate comes up as a van. Skip this option.
3. Phone them up on 0844 335 3535 and tell them that you can't register your vehicle on your account. Your circumstances matched mine exactly, and they registered my moho, under its reg plate in two minutes.

What they do is register it as a non-UK reg plate. Doesn't matter to me.

 

[Clarky]

I have been reading with interest the posts regarding the new booking system on Euro tunnel and wondered if I’m reading it correctly or am I just tired. It seems to be saying that my reg is identified as a fiat ducato van and then asked if I am over 3.5 AGW you should contact the freight. Other posts seem to say that you just click motorhome and you don’ t need to do that. I saw someone had a response from Euro tunnel but says book without registration so if you book with type agian when you add fiat Ducato it comes up with the same message. I have attached the screen shot.

Can anyone shed any light on this as it seems rather odd. I completely understand the arguments for length but it seems a shame due to an automatic gear box I’m considered freight. My brothers a lorry driver and he’s told me horror stories so hope I don’t have to travel with the lorries - at least I have my own loo!!!!!

Is your Ducati a motorhome/ camper van?
If the answer is yes, which I assume is so, then you just click on the YES tab where it asks the same question.
The weight, length or type of gearbox has no say in the matter.
All motorhomes/ campers travel on the passenger service in the single height/deck carriages along with coaches and cars with roof boxes.
We use the tunnel 10 times a year, every year, and never have a problem booking.
Our Carthago always shows up as a Fiat Ducato too.
Hope that removes the concerns you have.

Richard.

 

[tuscancouple]

We use the tunnel 10 times a year, every year, and never have a problem booking.

As do we!

Mick

 

[Southdowners]

I have been reading with interest the posts regarding the new booking system on Euro tunnel and wondered if I’m reading it correctly or am I just tired. It seems to be saying that my reg is identified as a fiat ducato van and then asked if I am over 3.5 AGW you should contact the freight. Other posts seem to say that you just click motorhome and you don’ t need to do that. I saw someone had a response from Euro tunnel but says book without registration so if you book with type agian when you add fiat Ducato it comes up with the same message. I have attached the screen shot.

Can anyone shed any light on this as it seems rather odd. I completely understand the arguments for length but it seems a shame due to an automatic gear box I’m considered freight. My brothers a lorry driver and he’s told me horror stories so hope I don’t have to travel with the lorries - at least I have my own loo!!!!!

Your vehicle is a motorhome, you are not considered freight. We used the new booking system recently in our 7.5 tonne motorhome. When inputting the vehicle info the make and model of the actual MH didn’t come up so I put the base vehicle info I then clicked the box to signify that it is a MH.
The wording used on the booking site could be clearer though.

 

[TerryL]

Even if you did somehow manage to book under freight, I'm pretty sure you wouldn't be allowed on with the trucks and instead be diverted to the passenger trains.

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[Wendles]

Thanks for all your reply’s. I have been travelling for many years with a variety of vehicles but this is the first time I have seen this warning. It’s a shame they can not clarify the warning a little and say if you are not a motorhome it doesn’t apply but oh well there are many ways something can be read and I just read this the wrong way.

 

[cargom]

Hi is there a cheaper way apart from swimming, as the tunnel seems very expensive

 

[LesW]

Hi is there a cheaper way apart from swimming, as the tunnel seems very expensive

Ferry?

 

[cargom]

ok ill have a look at that