CAPTCHA problem [object object] (1 Viewer)

[maz]

Please can any of you tech-savvy Funsters save David's sanity? On and off for 3 days now he has been trying to obtain a Crit'air sticker from the official French website. He has negotiated all the usual pitfalls such as vehicle category and registration document photo less than 1MB (even tho' they specify less than 2MB). BUT each time he gets to the CAPTCHA, he is unable to enter any numbers or letters in the box - it just says [object object].

Our Slovenian neighbours are over-hearing all kinds of Anglo-Saxon expletives. Interestingly, there are no swear words as such in Slovenian - the worst phrase is apparently 'mother of a hen'.

Any help or ideas on how to get past this CAPTCHA issue gratefully received. Thank you.

 

[Jimbohorlicks]

Have you tried clicking on the object boxes
?

 

[Langtoftlad]

use a different browser and/or device

 

[maz]

Have you tried clicking on the object boxes
?

Yes, he has - and he can't enter anything.

 

[maz]

use a different browser and/or device

Forgot to say in my original post, but we have tried this on both Android and IOS and using Firefox, Chrome and Safari. Still the same problem with the CAPTCHA.

David also tried to contact Crit'air about this problem using their contact form, but there is a CAPTCHA at the end of that as well so he couldn't even do that!

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[urban_biker]

This looks like a coding issue on the website. [Object Object] is what you get when you try and print an Object to the screen in Javascript. It looks like they have bound this field incorrectly. It could easily be related to the browser you are using so its also worth trying a different browser or device as suggested above. Most sites seem to be aimed at Edge so I'd try that first, but Firefox is also worth a try.

 

[VXman]

You haven't got a VPN on have you?

 

[maz]

This looks like a coding issue on the website. [Object Object] is what you get when you try and print an Object to the screen in Javascript. It looks like they have bound this field incorrectly. It could easily be related to the browser you are using so its also worth trying a different browser or device as suggested above. Most sites seem to be aimed at Edge so I'd try that first, but Firefox is also worth a try.

We hadn't heard of Edge but David will download that browser and give it a go at lunchtime.

We are a bit puzzled tho' as to why none of the other browsers we have tried can cope with this. They are all in common use.

 

[maz]

You haven't got a VPN on have you?

We have tried it with and without a VPN - it made no difference.

 

[Langtoftlad]

Perhaps it doesn't like a phone OS ie Android or IOS
Can you access either a laptop or a PC?

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[Langtoftlad]

Friends/Family to do it?

 

[SpeedyDux]

I did it successfully using Firefox on my laptop.

 

[meanders]

The other browser worth trying is Opera

 

[RowleyBirkinQC]

I don’t appear to get the issue using Safari browser on IOS 16.3.1 when connecting directly from the UK (no VPN activated)…

 

[maz]

Perhaps it doesn't like a phone OS ie Android or IOS
Can you access either a laptop or a PC?

David still has a laptop tucked away in a cupboard somewhere. That will be something else for him to try at lunchtime ......

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[urban_biker]

We hadn't heard of Edge but David will download that browser and give it a go at lunchtime.

We are a bit puzzled tho' as to why none of the other browsers we have tried can cope with this. They are all in common use.

Edge is the standard Microsoft browser. It could be that they are only testing/developing on Microsoft and if you are using Apple and or android it won't be compatible. If Edge doesn't work then you are going to need to find someone with a Windows PC to give it a go.

 

[maz]

Friends/Family to do it?

It might have to come to that .....

 

[meanders]

If you have an adblocker turned on that can sometimes cause these sorts of issues.

 

[StitchUp]

Cookie Blockers caused similar problems for me!

 

[maz]

I did it successfully using Firefox on my laptop.

We've done it successfully in the past on an Android phone and an Ipad. But now both vehicles have been re-registered in Slovenia we need new Crit'air stickers. We're trying our best to give them money but they seem to be making it rather difficult.

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[maz]

The other browser worth trying is Opera

We'll try that one as well.

 

[maz]

I don’t appear to get the issue using Safari browser on IOS 16.3.1 when connecting directly from the UK (no VPN activated)…

View attachment 730573

Perhaps it's something to do with being in Slovenia but I don't understand why ......

 

[RowleyBirkinQC]

We've done it successfully in the past on an Android phone and an Ipad. But now both vehicles have been re-registered in Slovenia we need new Crit'air stickers. We're trying our best to give them money but they seem to be making it rather difficult.

Works on my iPad / Safari using the ‘contact us’ example.
Are your IOS/Android/browser versions up to date?
Have you verified the adblocker/cookie blocker ideas above?

 

[RowleyBirkinQC]

Perhaps it's something to do with being in Slovenia but I don't understand why ......

Do you have a VPN to spoof being in France or UK?

 

[maz]

If you have an adblocker turned on that can sometimes cause these sorts of issues.

I don't have an ad blocker on my Ipad; not sure whether David has one on his Android phone. We will check that out too.

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[maz]

Works on my iPad / Safari using the ‘contact us’ example.
Are your IOS/Android/browser versions up to date?
Have you verified the adblocker/cookie blocker ideas above?

My Ipad is up to date. I'll get David to check his phone.

 

[RowleyBirkinQC]

Do you have an antivirus package, possubly including a ‘safe browsing’ component, which could interfere?

 

[maz]

Do you have a VPN to spoof being in France or UK?

Yes, David tried the VPN for UK but it didn't help.

The bizarre thing is that we are in Slovenia using a Slovenian SIM card and trying to get stickers for Slovenian-registered vehicles. Surely it should work?!

 

[maz]

Do you have an antivirus package, possubly including a ‘safe browsing’ component, which could interfere?

I don't but David might have - another thing to check.

 

[maz]

Many thanks to everyone for all of your ideas. We will try them out over lunch and report back.

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