Aaaaarggggghh - I'm never gonna have a Three sim again!!!!

[Minxy]

What a flaming palaver!

I had a PAYG sim with £7 credit on it and my main phone number, as I was never going to use the credit other than to keep the sim alive by doing a text every 3 months, I had a shuftie and discovered that I could get a refund of the balance if I moved my number (ie left them). You wouldn't think it would be difficult but it is ... trying to get the flaming credit back has been a nightmare, loads of on-line chats and phone calls to no avail!

I initially chatted online and got a PAC code so ported to my new Vodafone contract early September then chatted again to get the credit refunded when I was told it would be paid back to the bank account it was original paid from within 10 days. I gave them a good couple of weeks but it never appeared, surprised? No! Another chat and told I had to ring to give them my bank account details, they gave me the phone numbers.

Finally got round to ringing today but I cannot get through to a human UNLESS I am an existing Three customer as I have to put my number in ... if I try it says it doesn't exist (which is true) and cuts you of!!!! Tried several times with various options but no good ....

Consequently I had to do yet another chat and 'waffle' to get past the flipping bot, then 'conversed' with a human who said they can't do it via chat and I have to ring, explained the numbers they gave were useless but apparently that's the only numbers they have! They couldn't put me through to anyone who could help me either. What a shower!

They're a flipping communications company who you can't contact. Not happy so said I wanted to put in a formal complaint, told yet again to ring the same useless numbers ... do they even read what you tell them?????

I managed to find an online complaints form which I've completed so hopefully that'll sort it out, if not there's gonna be a stinking letter sent to them and a report filed with Ofcom.

.... and breathe!

 

[andyman]

I must have a perverted mind. As I read the title very different to the content of the post.

 

[SheikhLala]

I must have a perverted mind. As I read the title very different to the content of the post.

So did I

 

[Coastal Cruiser.]

So did I

#metoo

 

[Garfields]

How much time have you spent trying to get £7 back?
I know it's the principle but life is to short just worry about the big stuff.

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[WillH]

£7 ?

 

[Brains]

It sounds to me like the only thing you can do is sign them upto to lots and lots of email marketing for the other companies.

Also ensure you give them lots of 1 star reviews

 

[pappajohn]

I know what you're going through and can sympathise.
I tried to cancel a number outright.
I went to the 3 shop but might as well have gone to the pub ....sorry, we can't help, you have to ring customer services to cancel.
When I rang, the phone jockey I spoke to was actually in India and English was her 26th language.
Even out of contact I had to give a month's notice to leave.....I was simply leaving and not moving elsewhere.
Luckily the monthly charge was only £7.
How much she understood when I began ranting I have no idea but it made me feel better.

 

[Tezza50]

I left 3 after they couldn’t let me upgrade my plan without resetting my email address , so I set up another email but when I then tried to get in the operator had changed my date of birth to American format and when I said change it back they wanted my passport or driving licence posting to them , so i dug my heels in and said no why should I . But in the end I cancelled and went elsewhere .

 

[Boaty]

Dirty minds and predictive texting ....

Thicko here had to read again for a chuckle

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[Nirvanauk]

But for£7 is it really worth the effort.?

 

[Lenny HB]

But for£7 is it really worth the effort.?

Yes, a matter of priciple , they probably make a fortune out of all the customers they do it to.

 

[Lenny HB]

I cancelled a 3 sim and at the same time I cancelled the DD, next thing I know they had set the debt collectors on me.
Terible company to deal with.

 

[Gaston aires]

Trying to speak to a uman been is almost impossible especially with phone companies. AI is the way they go.
I hate this stuff but it’s what we get from all these type of companies. I’m with ID mobile and for what I pay, it works extremely well, until it goes wrong and just forget it. You end up swearing at a robot. Exterminate exterminate
Phil

 

[Daffy64]

I find that the best way to get a response from these type of companies is to private message them in Twitter, I think they have people constantly looking at their social media (or a bot doing it) and are averse to the complainant going public if they don’t respond.

I’ve not had a failure to get to a person yet, usually resolved on the same day, it’s almost like they think that someone savvy enough to contact them that way might make a nuisance of themselves publicly if they don’t deal with it.

I never use twitter or X or whatever it’s called except for complaining…

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[Garfields]

I know it's not worked in Minxy case but I have found on-line chat usually works better if you find you are through to a foreign call centre.
Your not having to understand their accent and they yours.

 

[Emmit]

How much time have you spent trying to get £7 back?
I know it's the principle but life is to short just worry about the big stuff.

I'm with Minxy with this one.
I'd rather give it away than lose it to sharp business practice.

 

[Minxy]

I know it's only £7 but the thing is this must happen to other people too so they need to be aware to hopefully change things to make it usable.

If I hadn't been aware of being able (allegedly!) to get the dosh back I'd simply have kept the sim going as it was and left my number on it, now I've moved it no way are they keeping the money!!! I am a Yorkshire lass after all and haven't had a good scrap with a company for a while (I'm not in the same league as ShiftZZ but not far off! ).

 

[Nanniemate]

I know it's only £7 but the thing is this must happen to other people too so they need to be aware to hopefully change things to make it usable.

If I hadn't been aware of being able (allegedly!) to get the dosh back I'd simply have kept the sim going as it was and left my number on it, now I've moved it no way are they keeping the money!!! I am a Yorkshire lass after all and haven't had a good scrap with a company for a while (I'm not in the same league as ShiftZZ but not far off! ).

Go girl I'm with you 1000s of people think it's just a few £

 

[Shrimp]

We both left 3 a while back, useless coverage in most areas of Uk.
Changed to 1p Mobile-EE much better coverage and cheaper-10gb for £8.

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[Purrfecttune]

They are probably already aware, they simply make loads more money by using this ‘sharp practise’.

A bit like BA who don’t pay compensation whenever they can get away with it, there is actually a Facebook group with a huge number of disgruntled (ex)customers. I had to revert to sending at least 50 copies of my complaint by email every day to customer services and one to the CEO twice a week. This was after waiting several months with no responses at all, it then took them only three weeks to settle up to get me off their back.

 

[steve69]

Also get onto OFCOM about this. That's what they're there for.

 

[Jev88]

The word "SIM" in the original post....

Change I for a U........

Made me chuckle as I hadn't got my reading glasses on.

 

[Minxy]

The word "SIM" in the original post....

Change I for a U........

Made me chuckle as I hadn't got my reading glasses on.

You into Maths then?