- Oct 4, 2020
- 101
- 150
- Funster No
- 76,537
- MH
- Hymer B544
- Exp
- Motorhoming since 2014
We purchased a Avtex W249TS-U smart TV a few weeks ago but are having some programming issues and I just wondered if anyone who owns a W TS-U Series TV has experienced similar problems.
The issue is tuning the TV - sometimes it will tune in and other times it won't. We have visited several different sites where we haven't had issues with our previous LG tv and we have also tried the tv in the house where it still fails to tune so we are confident our setup in our MH is fine. Even when tuned it ends up loosing all of its channel tuning if switched off so I have to try and retune it again and most of the time it won't find the channels even though we haven't moved. Sometimes the only way to get it to tune is to factory reset the TV which seems to work but is a real pain as you have to download all the apps etc again.
I have had numerous conversations with Avtex (who are very helpful btw) and they are prepared to swap the tv for a new one but I just wanted to know if anyone else who owns such a TV has experienced any issues? Avtex say they have had a few similar queries but it is mainly down to user error and because the TV is so new to the market they are not entirely sure what the issue is themselves!
I would be interested to hear from anyone who may be experiencing similar problems.
Many thanks
The issue is tuning the TV - sometimes it will tune in and other times it won't. We have visited several different sites where we haven't had issues with our previous LG tv and we have also tried the tv in the house where it still fails to tune so we are confident our setup in our MH is fine. Even when tuned it ends up loosing all of its channel tuning if switched off so I have to try and retune it again and most of the time it won't find the channels even though we haven't moved. Sometimes the only way to get it to tune is to factory reset the TV which seems to work but is a real pain as you have to download all the apps etc again.
I have had numerous conversations with Avtex (who are very helpful btw) and they are prepared to swap the tv for a new one but I just wanted to know if anyone else who owns such a TV has experienced any issues? Avtex say they have had a few similar queries but it is mainly down to user error and because the TV is so new to the market they are not entirely sure what the issue is themselves!
I would be interested to hear from anyone who may be experiencing similar problems.
Many thanks