Sad but true….
Sad to say we ended up contacting our local MP after waiting nearly a year..DVLA telephoned us a couple of days later with the offer of an ordinary licence...we took it then downsized the van!
Hi, think you need to complain. See link.
I applied for a replacement for a lost licence on Saturday. New one through the door on Tuesday.
That's because it's simple . They just print an exact copy of the lost one. I got a v5 in a week too but that doesn't mean dvla provides a good service.
John is also on CPAP first renewal all info was sent in, including copies of consultants letters. DVLA decided they wanted the readings in a different format than the one recognised and used by all NHS hospitals at that time. Took several months to sort out, fortunately I had C1 and drove the van often. Next time we both required new C1s within 3 days of each other, John's came through fine, mine took a little longer. We decided to downsize after that as i couldn't stand the stress.
Less than 2 working days to my door. I would say that is good service regardless of how simple the process might be.
I don't see how, as all application forms are scanned into the system when they arrive and you need a secure terminal to work on then, hence not able to be done WFH.
. Was a little worried having read this posting as we are away soon. Just travel insurance to sort now! 
AsI posted on another thread re; this situation when you break it down the "medical team" have to process 3,500 cases per day just to stand still. That's right there are 17,500 referrals each & every week.
There is no "medical team" It is a committee made up of staff .
as above even if they employed 1000 people solely on "medicals" they would each have to sign off 3,5 cases per day
because they are not medically qualified.
exactly the same here in spain & what i suggested needs to be done in the UK so that when the application is made it is a simple sign off,print & send
The DVLA have a medical team that comprises of qualified medical doctors and support staff. The support staff do not make medical decisions. The doctors at the DVLA rely heavily on the advice of local GPs and will often refer to them for further information in specific cases. Support staff in the medical team tend to handle the more straightforward cases and provide admin support to the professionally qualified staff.
I stand to be corrected on this, but my understanding is that the leaders of the team meet, as any other team would, to discuss and agree standards and processes. And I would guess that from time to time there are cases that require some collective decisions. But for the generality of cases they work as full and part-time workers in a process that is well defined and understood. The idea that every case that goes for medical determination has to go to a meeting is pure nonsense.
By a medical decision, I mean a judgement by a qualified doctor about the applicability of driving licence regulations in a particular case, where declarations of possible physical impediments to safe driving have been made by the applicant or their doctor. However, In some cases the metrics of allowable conditions have been well codified in law (eg. eyesight numbers). In these cases it is possible for a non-medically qualified person to say the case is within the numbers or not. They are not making a medical decision they are relying on the declarations made by GPs, opticians etc. who are external to the DVLA. Sorry if this was not clear in my post. As far as current numbers of doctors employed by the DVLA is concerned, I don't know the answer. I did know the answer some years ago. A freedom of information (FOI) request to the CEO will get you a precise number.
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what email address did you use for DVLA please? We couldn’t find one.
